Local Lighthouse Reviews

Updated July 22, 2015
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Eric Oakley
5 Ratings

10 Employee Reviews

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  1. Helpful (1)

    Never Again!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Local Lighthouse full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    20 word minimum?! Well let me see...This was a very short lived job for me, but I guess you could say that there was a coffee machine, and let me just say that being hopped up on caffeine really was the highlight of my day there. I did like the people there as well and it would've been a fun job overall but.....

    Cons

    The customer service....So this was my job, answering phone calls and getting verbally harassed by unsatisfied customers ALL DAY! I mean, one or two I could handle, but I swear like almost every call I got was a complaint. I was expected to do damage control and was instructed not to pass the call on to a manager unless absolutely necessary. They briefly trained us on what answers to give, but there's only so many excuses you can give before literally having you head chewed up. I seriously would go home and drink myself to sleep just to deal with the stress. Thank god I had the good sense to quit!

    Advice to Management

    Get a complaints department and have the sales team be more transparent so that your customer service doesn't get yelled at all day. Getting yelled at really isn't fun for anyone and I wished the managers would be more supportive and help take some of the heat off us....I didn't get paid enough for taking all that verbal abuse!

    Local Lighthouse Response

    Jul 27, 2015 – Corporate Reputatiom

    Local Lighthouse appreciates your feedback. We are sorry to hear of your experience while working with the company. Customer service is a difficult job. While it’s understandable that customers might ... More


  2. Sexist Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Local Lighthouse

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    If you never take a day off work, and are a selling machine you can make okay money. Max low 6 figures with zero educational requirement.

    Cons

    No female management. They reward men only for their first sale with cut that tie chant.

    Advice to Management

    Figure out a way to reward men and women without isolating them by their gender for their achievements. Yelling at the team about the company culture does not mean you have a great culture. Clearly define your cultural values and take steps that demonstrate what you want it to be.

    Local Lighthouse Response

    Jul 20, 2015 – Corporate Reputatiom

    At Local Lighthouse, we take pride in being an equal opportunity employer. We strive to recruit, hire, train, and promote regardless of gender, race, religion, ethnic origin, sexual orientation ... More


  3. Helpful (6)

    FIRED FOR SUPPOSEDLY SMELL LIKE MARIJUANA AS A LICENEDSED MEDICAL MARIJUANA PATIENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA

    I worked at Local Lighthouse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can make good money here

    Cons

    if you are a medical marijuana patient and have a valid rec from a DR and smell like it at work they will fire you with out any evidence that you used marijuana that day or not, for that I am filinf a lawsuit.

    Advice to Management

    Do not let your managers do cocaine with employees and then fire the ones who do not participate as retaliation, just stenches of a lawsuit...

    Local Lighthouse Response

    Jul 8, 2015 – Vice President ofSales

    For legal reasons we are not at liberty to disclose specific details regarding this former employee or the events described above. Local Lighthouse maintains a zero tolerance drug & alcohol ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. THIS PLACE IS A JOKE!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On Boarding in Costa Mesa, CA
    Current Employee - On Boarding in Costa Mesa, CA

    I have been working at Local Lighthouse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most people that work here are wonderful! Sales reps have the typical wanna be "wolf of Wall Street" all little scammers. Oops getting off subject.....well they have a free coffee, clean bathrooms, nice break room, 2 fridges, 2 microwaves, decent pay, and that's about it.

    Cons

    Was fired without any reason! Pulled me in an office and handed last paycheck and a paper with 3 dates listed and Read performance has not improved.Asked everyday if I had to correct anything, I was told I was doing a good job. They did not pull me aside and said I needed to correct anything. Enough about that but this place has poor reviews they cold call and make it sound like they are Google, when sales reps transfer the call, majority of the clients end up looking it up on google and back out. This company does not have a solid ground, everything is scripted and fake!!! Sales reps lie to clients about promos and waive non existing fees! Employees are leaving and getting fired on the daily! I recommend after reading this to go on yelp and look at the reviews, then ask yourself if you want to work for a cold hearted, money hungry fake company that has a poor reviews.

    Advice to Management

    A manager at Mc Donald's could manage this place better than you! Get yourself a big mac and sit down with a manager and take notes. This place need JESUS!


  6. Helpful (1)

    THEY DON'T TAKE CARE OF THEIR EMPLOYEES AS WELL AS THEY CLAIM TO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Orange, CA
    Former Employee - Sales in Orange, CA

    I worked at Local Lighthouse full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    High pay (if you can get sales), good hours, perks, good coffee, lovely break room, great surroundings Just opened a new office in Orange next to The Block

    Cons

    Terrible online reviews, management was way too pushy in getting people's sales numbers up and hitting goals, there was no real support system, the managers act like they care but don't, their deceptive automated message makes people think they're Google, and the dress code is much too strict for a casual sales job. I was let go after less than 2 weeks. I was struggling to get sales, I asked for help, and they just flat out fired me. Sales were hard to get because the online reviews were really bad and people didn't like the 6-month contract. If you don't sell, it's all your fault and you're fired.

    Advice to Management

    Fix your product and your online reviews before you blame it all on the salesperson. Learn to take some accountability. Give people a chance to get acquainted with the system and the product before you fire them over low sales. Your quotas are almost impossible. And give them better tools to succeed. Get rid of the meetings where you make prior feel bad for not hitting certain numbers. And get rid of the super-corporate dress code; it's really unnecessary.

    Local Lighthouse Response

    Jun 17, 2015 – Vice President ofSales

    We appreciate your feedback. We have recently hired someone to manage our reputation. We are hopping reviews will not be an issue much longer. Unfortunately when in sales productivity is important ... More


  7. Helpful (6)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Local Lighthouse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the people who make up the customer service department are actually really nice and easy going. No gossip, no catty behavior - probably the best selection of individuals I've ever gotten to work with. A good mix of men and women, most of whom are dressed business casual. Easy company to be hired at.

    Cons

    Working in the customer service department is horrendous. Low pay, no benefits, generally treated like scum, consistently reminded that you're just a number (no matter how much extra effort you put in). Very poor workplace environment and poor management. Procedures change daily, most of them making your job increasingly more difficult. Everyone in the department wants to quit and is currently looking for new employment. Yes, there's room for growth, but most of the other departments are still just as poorly managed. They tell you it's all going to get better soon, but every day they make it harder on you. Training is sparse, they tell you a few basic details and then throw you on the phones with an incomplete handbook that only has the answer to half of your questions. So then you get to sit there and wait until a manager can assist you, but there's too many people with too many questions, so by the time they get around to you, your customer is furious and they take it out on you - every call of every day. There is absolutely no retention. The veterans have been here for less than 4 months, most of the people they started with having quit. The entire company is extremely disorganized and extremely money-oriented. If you work here, plan on treating your customers poorly and leeching out every last cent they have, because you'll get written up if you don't. Oh, and if that isn't enough, they'll straight up lie to you in the interview. Don't anticipate having health insurance and plan on being pressured into overtime. Also, no paid holidays. Isn't that super? Most of the reviews here I've noticed are from sales people. If you want to be hired here for sales, good for you. I'm sure you'll have a good time as we treat our sales team like gods and pay them well. For those of you who are applying for customer service, heed my warning and just don't.

    Advice to Management

    You're lucky to have the employees that you do. You'd be hard pressed to find a better group of people. Consider treating them well so they stop quitting.


  8. Helpful (5)

    Glad I left

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tustin, CA
    Former Employee - Sales in Tustin, CA

    I worked at Local Lighthouse full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good money if you can sleep at night

    Cons

    Scammers promising front page...that's it

    Advice to Management

    You will not listen so why?

    Local Lighthouse Response

    Jun 18, 2014 – Director of Sales

    We are not "scammers", we do promise front page placement on the search engines and have a 30-90 day guarantee for all of our clients.


  9. Helpful (2)

    Boilerroom attitude.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tustin, CA
    Former Employee - Sales in Tustin, CA

    I worked at Local Lighthouse full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None, unless you like to strong arm small businesses into cheap websites and front page of Google, Guaranteed. Funny.

    Cons

    Earning money to scam small business

    Advice to Management

    Close your doors, quit scamming small businesses.

    Local Lighthouse Response

    Oct 17, 2014 – Director of Sales

    We do not scam businesses, Local Lighthouse provides business owners with a 7 page custom website, guaranteed front page placement on the search engines, a back office to see exactly how they are ... More


  10. Helpful (2)

    About to quit this Boiler Room!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Tustin, CA
    Current Employee - Sales in Tustin, CA

    I have been working at Local Lighthouse full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    200 dollars per sale. After taxes $182

    Cons

    scheduled hours, but NO hourly pay. Constantly being threatened to be fired , Micro managing. no employee appreciation.No Support, Poor Training. Little to no Positive feedback. It is always the employee's fault even when everyone doesn't get a sale.

    Advice to Management

    Take a communication class. Learn How to be good leaders. Negative Reinforcement Sucks, Try positive reinforcement You will get Further. Stop Micro Managing. Get leaders that actually know what they are doing. Put into management people that know how to sell a product more than one way. Show appreciation for your employee's


  11. Helpful (4)

    Typical Boiler room. It is all about the grind and sales.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tustin, CA
    Current Employee - Anonymous Employee in Tustin, CA

    I have been working at Local Lighthouse full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Location. Paid weekly. Not a lot of Dailer or computer problems. The basic service provided are things business owners can get for themselves. But most do not know how to do it or the time.

    Cons

    Pitch is 100% emotional sale. No real value. They do make sure the listings are currently submitted, but after client accepts the website they are charged for everything per the agreement. They reuse data over and over and prospective clients are pissed. Watch out for snakes in the Shark tank. High turnover for sales as well as clients

    Advice to Management

    Take care of your employees, and your clients. A company that takes advantage of the employees will do the same for their clients and vise versa.



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