Local Lighthouse

www.locallighthouse.com

Local Lighthouse Reviews

Updated December 9, 2014
Updated December 9, 2014
27 Reviews
4.0
27 Reviews
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Eric Oakley
16 Ratings

5 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Local Lighthouse

    Pros

    Most of the people who make up the customer service department are actually really nice and easy going. No gossip, no catty behavior - probably the best selection of individuals I've ever gotten to work with. A good mix of men and women, most of whom are dressed business casual. Easy company to be hired at.

    Cons

    Working in the customer service department is horrendous. Low pay, no benefits, generally treated like scum, consistently reminded that you're just a number (no matter how much extra effort you put in). Very poor workplace environment and poor management. Procedures change daily, most of them making your job increasingly more difficult. Everyone in the department wants to quit and is currently looking for new employment. Yes, there's room for growth, but most of the other departments are still just as poorly managed. They tell you it's all going to get better soon, but every day they make it harder on you. Training is sparse, they tell you a few basic details and then throw you on the phones with an incomplete handbook that only has the answer to half of your questions. So then you get to sit there and wait until a manager can assist you, but there's too many people with too many questions, so by the time they get around to you, your customer is furious and they take it out on you - every call of every day.

    There is absolutely no retention. The veterans have been here for less than 4 months, most of the people they started with having quit. The entire company is extremely disorganized and extremely money-oriented. If you work here, plan on treating your customers poorly and leeching out every last cent they have, because you'll get written up if you don't. Oh, and if that isn't enough, they'll straight up lie to you in the interview. Don't anticipate having health insurance and plan on being pressured into overtime. Also, no paid holidays. Isn't that super?

    Most of the reviews here I've noticed are from sales people. If you want to be hired here for sales, good for you. I'm sure you'll have a good time as we treat our sales team like gods and pay them well. For those of you who are applying for customer service, heed my warning and just don't.

    Advice to ManagementAdvice

    You're lucky to have the employees that you do. You'd be hard pressed to find a better group of people. Consider treating them well so they stop quitting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Glad I left

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Tustin, CA
    Former Employee - Sales in Tustin, CA

    I worked at Local Lighthouse full-time (more than 3 years)

    Pros

    Good money if you can sleep at night

    Cons

    Scammers promising front page...that's it

    Advice to ManagementAdvice

    You will not listen so why?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Local Lighthouse Response

    Jun 18, 2014Director of Sales

    We are not "scammers", we do promise front page placement on the search engines and have a 30-90 day guarantee for all of our clients.

  3. 1 person found this helpful  

    Boilerroom attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Tustin, CA
    Former Employee - Sales in Tustin, CA

    I worked at Local Lighthouse full-time (more than an year)

    Pros

    None, unless you like to strong arm small businesses into cheap websites and front page of Google, Guaranteed. Funny.

    Cons

    Earning money to scam small business

    Advice to ManagementAdvice

    Close your doors, quit scamming small businesses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Local Lighthouse Response

    Oct 17, 2014Director of Sales

    We do not scam businesses, Local Lighthouse provides business owners with a 7 page custom website, guaranteed front page placement on the search engines, a back office to see exactly how they are ... More

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  5. 1 person found this helpful  

    About to quit this Boiler Room!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Tustin, CA
    Current Employee - Sales in Tustin, CA

    I have been working at Local Lighthouse full-time (more than an year)

    Pros

    200 dollars per sale. After taxes $182

    Cons

    scheduled hours, but NO hourly pay. Constantly being threatened to be fired , Micro managing. no employee appreciation.No Support, Poor Training. Little to no Positive feedback. It is always the employee's fault even when everyone doesn't get a sale.

    Advice to ManagementAdvice

    Take a communication class. Learn How to be good leaders. Negative Reinforcement Sucks, Try positive reinforcement You will get Further. Stop Micro Managing. Get leaders that actually know what they are doing. Put into management people that know how to sell a product more than one way. Show appreciation for your employee's

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    Typical Boiler room. It is all about the grind and sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tustin, CA
    Current Employee - Anonymous Employee in Tustin, CA

    I have been working at Local Lighthouse full-time

    Pros

    Great Location. Paid weekly. Not a lot of Dailer or computer problems. The basic service provided are things business owners can get for themselves. But most do not know how to do it or the time.

    Cons

    Pitch is 100% emotional sale. No real value. They do make sure the listings are currently submitted, but after client accepts the website they are charged for everything per the agreement. They reuse data over and over and prospective clients are pissed. Watch out for snakes in the Shark tank. High turnover for sales as well as clients

    Advice to ManagementAdvice

    Take care of your employees, and your clients. A company that takes advantage of the employees will do the same for their clients and vise versa.

    Doesn't Recommend
    Negative Outlook

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