Love's Country Stores
2.7 of 5 49 reviews
www.loves.com Oklahoma City, OK 5000+ Employees

Love's Country Stores Reviews

Updated Nov 11, 2013

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2.7 49 reviews

                             

70% Approve of the CEO

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Tom Love

(33 ratings)

30% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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  • Culture & Values
         
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  • Senior Management
         
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  • No Opinion of CEO

2 people found this helpful  

Confined, gatekept, marginalized -- OKC HQ

Anonymous Employee (Former Employee)
Oklahoma City, OK

I worked at Love's Country Stores full-time for less than a year

ProsCompensation is higher than average for the market

ConsI voluntarily left -- I thought this job represented a dynamic long term career opportunity and was completely dis-enchanted.

Overbearing management -- gatekeeping, silo'd communcation, turf battles impede productivity.

Individual managers focus efforts on controlling communciation and acting as exclusive subject matter experts -- managers clearly DO NOT understand their role to empower and leverage the expertise of their staff.

Benefits offerings out of date. I.E. -- probationary periods on 401K participation, etc. This is not the kind of benefit package one expects when working for an employer of this national scope

Advice to Senior ManagementPriority 1 -- undertake a cultural shift RIGHT NOW -- fix the friction between "field" and "corporate" departments/functions. Establish a true matrix organization where communicaitons are ENCOURAGED across the hierarchy and across business functions.

Provide clear unifying communication all the way down to line-level employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Middle level management poor

Coordinator Field Human Resources (Former Employee)
Oklahoma City, OK

I worked at Love's Country Stores full-time for less than a year

ProsFounding leadership had rock solid principles.

ConsMiddle management seems anti-intellectual and unfamiliar with best practices of basic management philosophy.

Advice to Senior ManagementFounding leadership should roll out dead wood and bring on the best and brightest to fill critical and key positions.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Unbelievable

Restaurant General Manager (Former Employee)
Memphis, TN

I worked at Love's Country Stores full-time for less than a year

ProsCompetitive salary, company discounts, co-workers were kind and compassionate as well as sincerely helpful in most cases

ConsThe "family owned" company is very disconnected as to what their real problems are. For a company that states to incoming personnel that they have a minimal turnover rate they need to reassess that statement. Managers, good ones are NOT a dime a dozen and when not given proper tools they fail

Advice to Senior ManagementWake up to what is happening in your company. Hire and fire if they don't work out don't work.. Developing people with sound people skills and good work ethic are the keys to ultimate sucess.

No, I would not recommend this company to a friend

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Wrong company for many reasons

Anonymous Employee (Current Employee)
Houston, TX

I have been working at Love's Country Stores full-time for less than a year

ProsDecent starting pay for fresh out of college

ConsTerrible politics
No training
Wrong people in wrong roles

Advice to Senior ManagementTake a look at yourselves first... if people can't talk to you, you've got a problem

No, I would not recommend this company to a friend

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What a lie

Assistant Manager (Former Employee)
El Reno, OK

I worked at Love's Country Stores full-time for less than a year

ProsIt was a weekly pay check

ConsTraining is a joke. If you do the computer based training from home with your managers approval you will not be paid for it even though you are hourly. Some managers falsify numbers and when you bring it to the district managers attention they ignore it. If you contact upper management on the weekend because your manager wont answer calls get ready to get your butt chewed. I was only in the c-sites. They were run terrible I feel for those in the truck stops. The equipment is outdated and the cash control is a joke. Everyone is allowed in everyones tills and safes. What a joke of a company.

Advice to Senior ManagementSurprise your managers when showing up at there sites instead of calling ahead. Actually check there control counts yourself. I know that means picking up a calculator. Actually run your district instead of trying to hide everything from Mike Herman and Kevin Asbery.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Employee turn over was 300% and growing.

Assistant Manager (Former Employee)
Cheyenne, WY

I worked at Love's Country Stores

ProsThere are many nice stores in the Love's company. Not every location has as many issues at the store I was hired on to work for.

ConsManagement up the ladder all the way to the regional level was turning over very quickly. The General Manager at my store was stealing and there were major problems with the other managers that followed. Within a year there were 5 different General Managers and the cashier turnover was 300% and climbing. Employees had drug issues and staffing was a problem. Truck stops across the highway were paying $1 more an hour and would quickly recruit any positive addition to the team.

Advice to Senior ManagementTruck stops are exhausting to manage because of the round the clock attention the store needs as well as the volume of product sold. Employee turnover and the quality of people being hired can also make management difficult. General Managers and Assistant Managers need better training, schedules, and pay.

No, I would not recommend this company to a friend

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There can be no worse place to work.

Anonymous Employee (Current Employee)

I have been working at Love's Country Stores

ProsThe company brand does attract nice customers and truck drivers. The piercing and no tat policy helps to keep employees presentable. As an hourly team member it is a great place to work.

ConsSome employees get special treatment in terms of work load and days/hours worked. Upper management and HR ignore the problem. When management is shorthanded it is allowed to fall on one person to cover all the extra hours and days. Long (as in months) delay in filling key positions. Forget having any sort of family life. Very low pay. Better to keep looking elsewhere for a job.

Advice to Senior ManagementThe job description says rotating schedules! Make sure the GM and DM are doing this for the employees. Limit how long a DM can stall filling positions. Yes, it saves the company money but does not create any goodwill among other employees.

No, I would not recommend this company to a friend

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This is not a good place to work. Avoid it if at all possible.

Anonymous Employee (Current Employee)

I have been working at Love's Country Stores

ProsI cannot think of any reason to recommend working at this place, other than: Having a pay check is better than no paycheck.

ConsVery low pay for what they expect of employees. Hours are unreasonable and unfair. In reality, this job is not as described on website job listings.

Advice to Senior ManagementRecognize that employees should be paid fair compensation for their labor and that they have personal lives outside of the workplace. Employees should not be "on call" at all times to come in to work.

No, I would not recommend this company to a friend

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Welcome to Hell, my child (restaurant side only)

Restaurant General Manager (Current Employee)

I have been working at Love's Country Stores

ProsGreat employees. Everyone was friendly, and I met a lot of people in my short time there.
401K match
profit sharing
If you can get in on storeside that is the place to be. Don't work in their restaurant.

ConsVery low wage. You will start out below what assistant managers make in other restaurants. The bonuses are very small, and average difficulty to achieve.
Stress level is very high. You have a very limited crew, and most times only 2 people to run a Subway that does 13,000 a week in sales, and then 2 people to run the other restaurant. You're included in that head count. So only 4 people to run 2 restaurant that average around 22K combined.
On top of that you're expected to somehow keep the place spotless, keep prep up, keep baking bread, do counts 3 times/day, do a truck order 4 times a week(twice per restaurant).
Love's clearly doesn't take their restaurant managers seriously, and don't care about quality of life.
Truckers are the rudest, filthiest, scum on the planet(some are cool, most are whiners that hate life).
You will not be a GM here. You're a crew line worker that will have to work 70-80 hours to do all that needs to be done. Very high turnover rate in the restaurants due to awful wage and work condition.
Storeside is suppose to help when you're busy, but they don't.
Labor percentage at Love's Restaurant is about 12%, and that does include the GM. Far too low.
Love's takes advantage that they are in rural areas.

Advice to Senior ManagementUp the hours, so we can have 1 extra crew member during 2nd and 3rd shift. Running a Subway with 2 people is laughable. Customer satisfaction at a Love's can go no lower. The restaurant I trained at had people in line for over 30 minutes every single day. No one cares.

No, I would not recommend this company to a friend

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