Love's Country Stores

  www.loves.com
  www.loves.com

Love's Country Stores Reviews

Updated September 10, 2014
Updated September 10, 2014
79 Reviews
2.2
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tom Love
49 Ratings

Review Highlights

Pros
  • Profit sharing if you make past 7 years (in 7 reviews)

  • Good pay and benefits, Opportunity to move up (in 3 reviews)


Cons
  • You don't know that when upper management comes if if you have a job when they leave (in 10 reviews)

  • Salaried employees see themselves as far superior to hourly employees (in 4 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Managers don't lead at HQ, they threaten. Politics determine your eligibility for promotions or transfers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Can't Say in Oklahoma City, OK
    Current Employee - Can't Say in Oklahoma City, OK

    I have been working at Love's Country Stores full-time (more than 3 years)

    Pros

    The non-salaried employees are friendly and get along well. Even when speaking to employees in other departs in the on-site lunch room, people are friendly and will generally strike up conversations with one another. There are always exceptions though.

    HR is great for reporting harrassment. They have a nearly-zero tolerance policy. It's been abused a few times before, but generally HR is a good group.

    Cons

    Management uses threatening e-mails to an entire department when a new policy or procedure isn't being followed. The procedural changes are never delivered by e-mail nor by placing a company letter in your cublcle. The changes are always given verbally to certain employees and the employees are expected to pass it along. I can only imagine the problems it causes with departments that have 2 or 3 shifts. No leadership is evident, nor do I expect the '"good 'ol boy" network to resolve this.

    No way to climb the ladder or move to other departments unless you are 'politically friendly' to your boss.

    Advice to ManagementAdvice

    Grow up and lead your employees. Quit treating them like you have no responsibility for your lack of action, or poor implmentation of your ideas. We want to make Love's better. Shouldn't you?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Love's Country Stores full-time (more than 3 years)

    Pros

    Loves shares, quarterly bonus program

    Cons

    Seriously understaffed, managers are glorified cashiers because you don't have the staff or time to be an actual manager, upper management sucks, everyone is worried about the bottom line in the entire company, they expect managers to work 50 hours a week but by the time your done you work atleast 60 because they don't give you enough hours to properly staff so you cant ever leave on time, they give you 6 hours a week to train brand new employees, very very few women managers that work store side...they expect women to manage restaurants.

    Advice to ManagementAdvice

    Work out in the stores for a few days!! You are very unrealistic!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Can I give a lower rating?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at Love's Country Stores full-time (more than an year)

    Pros

    Employees are thankful for a manager that is trained! Employees are fun to work with.

    Cons

    Managers burn out (Due to unrealistic demands) before receiving ample training! Bonuses are the proverbial carrot dangling out of reach! Horror stories from managers that left employment on good terms!

    Advice to ManagementAdvice

    Fire the upper management currently in place! restructure pay scale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Out of Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Indianapolis, IN
    Former Employee - Marketing Manager in Indianapolis, IN

    I worked at Love's Country Stores full-time (more than an year)

    Pros

    It's a growing - profitable company.
    You get a paycheck - might get lucky and get a bonus but it's tough!!

    Cons

    You work every weekend - either 2 weekend days and 2 nights or 4 nights - you might get 3 days off if your store is staffed and meeting expectations - so be prepared to work more than your General Manager!
    You will receive no training - everything you learn is up to you to learn as you go!! You are required to not only work the Travel Center but also the Restaurant and Tire Care Facility - so as you clean bathrooms or showers or change a tire be prepared to work with food as well!
    The DM has no people skills what so ever and since he has no life he likes to watch stores on his laptop 7 days a week!!!! Turnover for all positions are over 225% and climbing.
    Most important though - it's all about who you know and how much rear end you like to kiss to get anywhere in this company.

    Advice to ManagementAdvice

    Update your facilities with proper equipment - get out of the 80's and use technology - better staffing with greatly improved training!!!!
    You should end your Business Reviews - Corporate flies in, you pick them up in a van at the airport and you listen to them grip about numbers & performance all the way back to the store. The VP will tour the Tire Shop with that GM while the rest of the crew walks the store with the Division Manager and District Manager - the Divisional just points out things to fix so he can so he made a list of things to correct but never get corrected since nobody follows up and with turnover so high it's just the GM & DM that catch the grief but blame those who left!!!!
    You need to take a serious look at your Middle Managers!!! Some of them need to go but because your stuck doing everything by paper you can't see where your problems exists and things are smoothed over since it's the good old boys club!!!
    Female managers only exists in the Restaurants with very few in the Travel Center with no chance to advance!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Confined, gatekept, marginalized -- OKC HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Compensation is higher than average for the market

    Cons

    I voluntarily left -- I thought this job represented a dynamic long term career opportunity and was completely dis-enchanted.

    Overbearing management -- gatekeeping, silo'd communcation, turf battles impede productivity.

    Individual managers focus efforts on controlling communciation and acting as exclusive subject matter experts -- managers clearly DO NOT understand their role to empower and leverage the expertise of their staff.

    Benefits offerings out of date. I.E. -- probationary periods on 401K participation, etc. This is not the kind of benefit package one expects when working for an employer of this national scope

    Advice to ManagementAdvice

    Priority 1 -- undertake a cultural shift RIGHT NOW -- fix the friction between "field" and "corporate" departments/functions. Establish a true matrix organization where communicaitons are ENCOURAGED across the hierarchy and across business functions.

    Provide clear unifying communication all the way down to line-level employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Middle level management poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Field Human Resources in Oklahoma City, OK
    Former Employee - Coordinator Field Human Resources in Oklahoma City, OK

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Founding leadership had rock solid principles.

    Cons

    Middle management seems anti-intellectual and unfamiliar with best practices of basic management philosophy.

    Advice to ManagementAdvice

    Founding leadership should roll out dead wood and bring on the best and brightest to fill critical and key positions.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Unbelievable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant General Manager in Memphis, TN
    Former Employee - Restaurant General Manager in Memphis, TN

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Competitive salary, company discounts, co-workers were kind and compassionate as well as sincerely helpful in most cases

    Cons

    The "family owned" company is very disconnected as to what their real problems are. For a company that states to incoming personnel that they have a minimal turnover rate they need to reassess that statement. Managers, good ones are NOT a dime a dozen and when not given proper tools they fail

    Advice to ManagementAdvice

    Wake up to what is happening in your company. Hire and fire if they don't work out don't work.. Developing people with sound people skills and good work ethic are the keys to ultimate sucess.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Wrong company for many reasons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Love's Country Stores full-time (less than an year)

    Pros

    Decent starting pay for fresh out of college

    Cons

    Terrible politics
    No training
    Wrong people in wrong roles

    Advice to ManagementAdvice

    Take a look at yourselves first... if people can't talk to you, you've got a problem

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    What a lie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in El Reno, OK
    Former Employee - Assistant Manager in El Reno, OK

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    It was a weekly pay check

    Cons

    Training is a joke. If you do the computer based training from home with your managers approval you will not be paid for it even though you are hourly. Some managers falsify numbers and when you bring it to the district managers attention they ignore it. If you contact upper management on the weekend because your manager wont answer calls get ready to get your butt chewed. I was only in the c-sites. They were run terrible I feel for those in the truck stops. The equipment is outdated and the cash control is a joke. Everyone is allowed in everyones tills and safes. What a joke of a company.

    Advice to ManagementAdvice

    Surprise your managers when showing up at there sites instead of calling ahead. Actually check there control counts yourself. I know that means picking up a calculator. Actually run your district instead of trying to hide everything from Mike Herman and Kevin Asbery.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Employee turn over was 300% and growing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager in Cheyenne, WY
    Former Employee - Assistant Manager in Cheyenne, WY

    I worked at Love's Country Stores

    Pros

    There are many nice stores in the Love's company. Not every location has as many issues at the store I was hired on to work for.

    Cons

    Management up the ladder all the way to the regional level was turning over very quickly. The General Manager at my store was stealing and there were major problems with the other managers that followed. Within a year there were 5 different General Managers and the cashier turnover was 300% and climbing. Employees had drug issues and staffing was a problem. Truck stops across the highway were paying $1 more an hour and would quickly recruit any positive addition to the team.

    Advice to ManagementAdvice

    Truck stops are exhausting to manage because of the round the clock attention the store needs as well as the volume of product sold. Employee turnover and the quality of people being hired can also make management difficult. General Managers and Assistant Managers need better training, schedules, and pay.

    Doesn't Recommend
    Approves of CEO

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