Love's Country Stores

  www.loves.com
  www.loves.com

Love's Country Stores Reviews

Updated December 11, 2014
Updated December 11, 2014
86 Reviews
2.3
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tom Love
55 Ratings

Review Highlights

Pros
  • Profit sharing if you make past 7 years (in 7 reviews)

  • Good pay and benefits, Opportunity to move up (in 3 reviews)


Cons
  • You don't know that when upper management comes if if you have a job when they leave (in 10 reviews)

  • Salaried employees see themselves as far superior to hourly employees (in 4 reviews)

More Highlights

26 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Glad to be rid of this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Tecumseh, OK
    Former Employee - Cashier in Tecumseh, OK

    I worked at Love's Country Stores full-time (more than an year)

    Pros

    Great customer, great coworkers, half off on Love's Subs.

    Cons

    Upper management will hire just anybody to be a gm regardless of experience, attitude, and treatment of employees and turn the other cheek for far too long when unacceptable and intolerable behavior is displayed by said gms. During the total time I worked there I worked under six different gms and three different dms. One of the more ridiculous gms laughed and joked about customer complaints filed about her and the entire crew were called "peons" by one of the dms. I was promised two different promotions on two different occasions and tricked into working that position without the pay. And filing an employee complaint with HR about several situations did nothing to change my situation. Not to mention terrible pay for the ridiculous amount of work due to high turnover rates and a too small crew.

    Advice to ManagementAdvice

    Start being FAR more serious about who you hire to be in charge of your assets and get more involved with your Team Members.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Definitely a boys club.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at Love's Country Stores full-time (more than 3 years)

    Pros

    Fast paced environment. Excellent benefits. I work with a lot of wonderful people, both my coworkers and the customers.

    Cons

    If you are female, forget about being taken seriously and expect to make less money than a man in the same position. Next to no women in management on store side. I have also seen excellent employees with great potential passed up for promotion due to sexual orientation. We have a lot of wonderful ideas for making all of our jobs easier, but no time to implement them. It's hard to teach people how to work their assigned area when you can't leave the fuel desk.

    Advice to ManagementAdvice

    Out with the old, in with the new. The old men running the show need to either learn that bullying is no longer effective in this day and age, or just retire and let more progressive, forward thinking people run the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    The travel stop from hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Palestine, AR
    Current Employee - Restaurant General Manager in Palestine, AR

    I have been working at Love's Country Stores full-time (less than an year)

    Pros

    I was referred bye a friend.

    Cons

    Old outdated facilities Palestine Arkansas

    Advice to ManagementAdvice

    Good olé boy system:)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Managers don't lead at HQ, they threaten. Politics determine your eligibility for promotions or transfers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Can't Say in Oklahoma City, OK
    Current Employee - Can't Say in Oklahoma City, OK

    I have been working at Love's Country Stores full-time (more than 3 years)

    Pros

    The non-salaried employees are friendly and get along well. Even when speaking to employees in other departs in the on-site lunch room, people are friendly and will generally strike up conversations with one another. There are always exceptions though.

    HR is great for reporting harrassment. They have a nearly-zero tolerance policy. It's been abused a few times before, but generally HR is a good group.

    Cons

    Management uses threatening e-mails to an entire department when a new policy or procedure isn't being followed. The procedural changes are never delivered by e-mail nor by placing a company letter in your cublcle. The changes are always given verbally to certain employees and the employees are expected to pass it along. I can only imagine the problems it causes with departments that have 2 or 3 shifts. No leadership is evident, nor do I expect the '"good 'ol boy" network to resolve this.

    No way to climb the ladder or move to other departments unless you are 'politically friendly' to your boss.

    Advice to ManagementAdvice

    Grow up and lead your employees. Quit treating them like you have no responsibility for your lack of action, or poor implmentation of your ideas. We want to make Love's better. Shouldn't you?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Love's Country Stores full-time (more than 3 years)

    Pros

    Loves shares, quarterly bonus program

    Cons

    Seriously understaffed, managers are glorified cashiers because you don't have the staff or time to be an actual manager, upper management sucks, everyone is worried about the bottom line in the entire company, they expect managers to work 50 hours a week but by the time your done you work atleast 60 because they don't give you enough hours to properly staff so you cant ever leave on time, they give you 6 hours a week to train brand new employees, very very few women managers that work store side...they expect women to manage restaurants.

    Advice to ManagementAdvice

    Work out in the stores for a few days!! You are very unrealistic!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Can I give a lower rating?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at Love's Country Stores full-time (more than an year)

    Pros

    Employees are thankful for a manager that is trained! Employees are fun to work with.

    Cons

    Managers burn out (Due to unrealistic demands) before receiving ample training! Bonuses are the proverbial carrot dangling out of reach! Horror stories from managers that left employment on good terms!

    Advice to ManagementAdvice

    Fire the upper management currently in place! restructure pay scale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Out of Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Indianapolis, IN
    Former Employee - Marketing Manager in Indianapolis, IN

    I worked at Love's Country Stores full-time (more than an year)

    Pros

    It's a growing - profitable company.
    You get a paycheck - might get lucky and get a bonus but it's tough!!

    Cons

    You work every weekend - either 2 weekend days and 2 nights or 4 nights - you might get 3 days off if your store is staffed and meeting expectations - so be prepared to work more than your General Manager!
    You will receive no training - everything you learn is up to you to learn as you go!! You are required to not only work the Travel Center but also the Restaurant and Tire Care Facility - so as you clean bathrooms or showers or change a tire be prepared to work with food as well!
    The DM has no people skills what so ever and since he has no life he likes to watch stores on his laptop 7 days a week!!!! Turnover for all positions are over 225% and climbing.
    Most important though - it's all about who you know and how much rear end you like to kiss to get anywhere in this company.

    Advice to ManagementAdvice

    Update your facilities with proper equipment - get out of the 80's and use technology - better staffing with greatly improved training!!!!
    You should end your Business Reviews - Corporate flies in, you pick them up in a van at the airport and you listen to them grip about numbers & performance all the way back to the store. The VP will tour the Tire Shop with that GM while the rest of the crew walks the store with the Division Manager and District Manager - the Divisional just points out things to fix so he can so he made a list of things to correct but never get corrected since nobody follows up and with turnover so high it's just the GM & DM that catch the grief but blame those who left!!!!
    You need to take a serious look at your Middle Managers!!! Some of them need to go but because your stuck doing everything by paper you can't see where your problems exists and things are smoothed over since it's the good old boys club!!!
    Female managers only exists in the Restaurants with very few in the Travel Center with no chance to advance!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Confined, gatekept, marginalized -- OKC HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Compensation is higher than average for the market

    Cons

    I voluntarily left -- I thought this job represented a dynamic long term career opportunity and was completely dis-enchanted.

    Overbearing management -- gatekeeping, silo'd communcation, turf battles impede productivity.

    Individual managers focus efforts on controlling communciation and acting as exclusive subject matter experts -- managers clearly DO NOT understand their role to empower and leverage the expertise of their staff.

    Benefits offerings out of date. I.E. -- probationary periods on 401K participation, etc. This is not the kind of benefit package one expects when working for an employer of this national scope

    Advice to ManagementAdvice

    Priority 1 -- undertake a cultural shift RIGHT NOW -- fix the friction between "field" and "corporate" departments/functions. Establish a true matrix organization where communicaitons are ENCOURAGED across the hierarchy and across business functions.

    Provide clear unifying communication all the way down to line-level employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Middle level management poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Field Human Resources in Oklahoma City, OK
    Former Employee - Coordinator Field Human Resources in Oklahoma City, OK

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Founding leadership had rock solid principles.

    Cons

    Middle management seems anti-intellectual and unfamiliar with best practices of basic management philosophy.

    Advice to ManagementAdvice

    Founding leadership should roll out dead wood and bring on the best and brightest to fill critical and key positions.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Unbelievable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant General Manager in Memphis, TN
    Former Employee - Restaurant General Manager in Memphis, TN

    I worked at Love's Country Stores full-time (less than an year)

    Pros

    Competitive salary, company discounts, co-workers were kind and compassionate as well as sincerely helpful in most cases

    Cons

    The "family owned" company is very disconnected as to what their real problems are. For a company that states to incoming personnel that they have a minimal turnover rate they need to reassess that statement. Managers, good ones are NOT a dime a dozen and when not given proper tools they fail

    Advice to ManagementAdvice

    Wake up to what is happening in your company. Hire and fire if they don't work out don't work.. Developing people with sound people skills and good work ethic are the keys to ultimate sucess.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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