Lowe's

  www.lowes.com
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Lowe's Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.3 3,714 reviews

67% Approve of the CEO

Lowe's Chairman and CEO Robert A. Niblock

Robert A. Niblock

(1,390 ratings)

66% of employees recommend this company to a friend

Review Highlights

Pros
  • They have very good benefits to help in this rough economy(in 228 reviews)

  • Good opportunity for advancement if you are truly hungry to have a career(in 70 reviews)


Cons
  • In my experience, this has been made up for with the work life balance(in 69 reviews)

  • You can't keep a steady sleep schedule as a part-time or full-time employee(in 150 reviews)

1,181 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    2 people found this helpful  

    Working at Lowe's

    Various (Former Employee) Alexandria, VA

    ProsLowe's is a stable retail company to work for. They offer promotional opportunities for sales oriented, hard working associates that can work in a team environment, display good customer service stills and good time and attentance. They have good benefits for part time and full time associates.

    ConsAs with most retail establishments you are ususally required to work various shifts which make it hard on your family time. Although they do offer benefits for associates they are not as good as could be. Insurance for part time associates is hardly working taking and the insurance for full time associates is getting worse each year. Their mentoring and training programs for internal associates really need to be given more attention. This would improve the quality of staff by making them ready for the next step in their career with Lowe's thus improving moral - which in turn promotes better customer service and thus helping ensure a solid bottom line for the company! The pay rate needs a little attention and this would improve tenure.

    Advice to Senior ManagementI have visited your corporate facilities and if you trimmed some of the fat there and utilized those funds at the store level your bottom line would increase drastically. The pay for store associates should not have such a low cap on it. You are seriouly hurting those associates with longevitiy some people make great cashiers, or hourly associates and that is what they will be good at their entire life. You will save on the bottom line by not having to rehire and retain so often. (Look at the Costco some of their cashiers make more than $20/hr). The stores need to be updated in many regards. The stores don't even have updated computers, training facilities or lunch rooms. REALLY, the associates have to sit on broken chairs to work, train and eat! Where as the corporate office is over done with such! Has anyone from corporate looked at the speciality sales desks or chairs recently... Improve the image at the store level for ALL ! Customers should never be expected to sit in such old chairs, at old desks and talked into spending thousands of dollars - this should be your next big drive and I really believe your pockets would be fuller! OH YES and most important, TRAIN AND PROMOTE FROM WITHIN... if you can't find someone trainable and promable from within, your management team is not doing their job! Not everyone is promotable, but once again look at Costco, not Home Depot! As you know this would improve employee moral, thus providing better customer service and increasing the bottom line... SOUND FAMILIAR!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    a decent place to work

    Sales Associate (Former Employee) Seaford, DE

    Pros1) Very flexible with schedule. let me take a 2 month personal leave and work around school
    2) Helpful coworkers and friendly management (for the most part)
    3) Ability to advance fairly easily
    4) Forces you to learn lots of useful things about plants, building materials, etc

    Overall good. Just not the job for me.

    Cons1) Many people were being paid MUCH less than me despite their product knowledge and relevant experience. It seems that having a bachelors degree gives you a few extra bucks. I admitted to no product knowledge and no retail experience during the interview.
    2) Policies often change and no one is notified. I've had department managers yell at me for something that I am allowed to do. I have to get management or installed sales to correct them.
    3) ASMs KNOW NOTHING ABOUT THE COMPUTERS. As a part time employee, I have showed them how to do an installed sale (they tried to do it through genesis), order products, price audit, etc.
    4) No training.
    5) Harassment from racist and misogynistic customers more than any other job I've had
    6) High turnover rate for ASMs and GMs but not so much for regular employees
    7) Randomly cuts hours or lays seasonal and part time people off because they can't make payroll.

    Advice to Senior ManagementPlease learn how to do simple things like work the cash if you want me to respect you.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Wonderful, exceptional, goes above and beyond for it's employees

    Operations Supervisor (Current Employee) Albuquerque, NM

    ProsThis company will bend over backwards for it's employees, huge growth potential, senior executives keep lower level employees in-the-loop about upcoming changes and opportunities. There is a great sense of involvement, and management does a great job of keeping employees engaged through constant training, recognition, and continuous opportunities for self-growth, networking, and career-building.

    ConsWork-life-balance suffers a bit, not as flexible for scheduling. There really is not much that the company will not do, but, of course, when companies are so generous, there are many that will take advantage of the patience and understanding conveyed by management and HR.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Accelerated, Fun and Occasionally hectic

    Department Manager - Customer Service/Administrative (Current Employee)

    ProsLowe's pays better than its competitors by far, work and life balance is good considering Full Timers work a rotating schedule, ability to make bonus

    ConsTraining can be difficult, customers expect you to discount everything for them, if your store is low Volume <25M it's more difficult to get a raise. leadership is store specific some can be great others not so much. Internal promotions are more desired than external.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was a very pleasant experience . I met the most incredible people and work with some of the best people .

    Customer Service Associate IV (Former Employee) North Weymouth, MA

    ProsThe Company is involved in great projects that go outside the Company itself such as the MDA , Habit For Humanity and The United Way .The benefit package they off is very good

    ConsThe con for working at were the policies on time off . Even if you put in a request a year in advance for a holiday they would still deny you .

    Advice to Senior ManagementRespect your employees , especially the ones that go above and beyond for your store. They are the ones that bring the customers coming back . Also they are the ones that help you reach your bonuses , Work with your employees as a team player as well as a leader .. If you expect the best then give the best

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great work for the college student, part-time job, or career changes for older adults with the knowledge-base

    Paint Sales Associate (Former Employee)

    ProsThis is all contingent on * what * store you work at. The store I worked at was newer, had great administration, and really wanted to build a community. All this led to a fun, happy, and mostly devoid of drama work environment. A sister store in a nearby city was quite the opposite.

    - Pay based on skills & knowledge-base
    - Possible quarterly bonuses (scaled depending on PT, FT, upper-level management)
    - Easy to request days off, fairly understanding of sick days (but will not be payed for hours if hourly position)
    - Constantly growing & seems open to feedback
    - Incorporates growing technology (iphones for each store member to use with customers)

    Cons- Policy changes that can really change peoples income (ex. suddenly taking away commission for appliance dept)
    - can be quite mundane for the entry-level customer service-type employee
    - Physical labor for some - carrying, lifting, stocking, etc
    - Late night (11 -12p) or early mornings (4-6a) for entry-level ... yay me!
    - You can't pick your co-workers ... so some of them don't really work or complain and it can weigh ya down

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Great place to work if you like change band challenge

    Customer Service Associate (Current Employee)

    ProsIf you show an aptitude and desire for change they will generally make it happen

    ConsLot's of physical labor in some departments so it is good to keep you body fit.

    Advice to Senior ManagementMake a push to get all employees using current technology

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Assistant Store Manager

    Assistant Store Manager (Current Employee) New Albany, MS

    ProsFun place to work, energetic, and team building. Not a super hard job, just learn time management and will do great.

    ConsNot as focused on company training as they should be. But i will say that they are trying to improve their method.

    Advice to Senior ManagementSpend more time with employees and train them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Very friendly environment

    Anonymous Employee (Former Employee) Pooler, GA

    ProsLowe's focused on team work and enhancing the customers' experience
    Team building activities during meetings, which you get paid to attend.
    great management!!

    ConsWe closed pretty late most nights. The main computer system is outdated and difficult to use especially when customers are in a hurry.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Lowes

    Anonymous Employee (Current Employee)

    ProsGreat staff, helped me adjust well to the flow of things

    ConsNo real system of order or push to get training done when it is for equipment

    Yes, I would recommend this company to a friend

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