Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews

Updated December 8, 2014
Updated December 8, 2014
67 Reviews
2.4
67 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Greatly help with medical insurance
    Match up to 5% of 401k

    Cons

    No home life.

    Favoritism is in regardless of what you know. If you suck regional managers shaft and back stab other.store,s managers you are safe and a sacred cow.

    No pto for just any manager but if you are one of the sacred cows you can take of whenever. Especially during biggest events of the year.

    Very age racist if you are over 35 good luck getting promoted regardless of how productive you are.

    Regional manager doesn't treat all stores budgets the same. If you are sacred cow you get low monthly goals to hit if you are not a sacred cow you get 30-50% higher monthly bonuses.

    If you are a female or African American you are allowed not to hit budget and are praised all the time when other managers aren't hitting numbers the are held accountable and ridiculed in front of everyone.

    Store manager that does not hit budget and been with the company for so called 11 years isn't held accountable for his n
    Lack of numbers or for his people cheering for no reason but to be heard.

  2.  

    Passes the time, but in no way a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Product Specialist in Chicago, IL
    Current Employee - Sales and Product Specialist in Chicago, IL

    I have been working at Lumber Liquidators full-time (less than an year)

    Pros

    - Co-workers are great, very easily to relate to/get along with
    - Very fun work environment
    - Nice to get small bonuses every month if plan is made
    - Some free benefits/insurance

    Cons

    - Always very high stress levels unnecessarily
    - Ridiculously long hours; from week 1 I was being given 50+ hour weeks with only one day off
    - No chance of getting raise w/o turnover or promotion to assistant/manager, and that's only likely if you're willing to up and relocate
    - Never home, no time for family
    - Disgustingly understaffed; there's no reason that a "high volume" store should only be able to have 4 people staffed on any given day
    - Unable to get time-off. Simply unavailable
    - Upper Management seems to function as little more than overbearing cheerleaders
    - Training was insufficient and did not teach any useful info about the products being sold; had to basically learn everything "monkey see monkey do" by observing other employees as (being busy and understaffed) no one had time to even really explain to me what the script I was rehearsing meant.
    - Cold calls suck for everyone involved and don't work. Why this archaic method of business is even in use anymore is beyond me. Manager has this delusion of if at least 30 calls are being made daily it will drum up business. Absolutely stupid. AND as a bonus to that, I was the only employee making said calls and then was asked to have a meeting with that same manager as to why I wasn't making sales - when I constantly being asked to go sit in the back office and make cold calls. Terrible.
    - Not allowed to sit down. Even during lapses in customers during 11 hour shifts. That's unhealthy and ridiculous.

    Advice to ManagementAdvice

    Take the time to train your employees, hire enough people to actually be able to give your employees some time off, stop over-crowding areas with new stores and not reflecting that in store sales plans.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Do your homework first before enrolling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A Leader At Store Level in Washington, DC
    Current Employee - A Leader At Store Level in Washington, DC

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Great Health Benefit Package at very low cost to employee. Includes full Health, Dental, & Vision.

    Cons

    No professional management from Senior Management down. Good ol' boy advancement system. Very micro-managed and "sled dog" driven on hourly and daily basis from senior and regional management via constant emails, phone calls, and conference calls. Frat boy management atmosphere. Sometimes toxic environment at store level. Long hrs, little time off, for minimal compensation. Definitely "1%" compensation at store level. Store manager is salary + 76% of bonus pool. Bal. of employees can not live independently on the $10-$12/hr + small bonus. High turnover at store level. Not employee focused. Sales driven only. Many times miss-represents product quality to customer. Poor to no customer service backup on quality claims. Quality of internal business ethics and professional business environment at times a problem at store level. Sometimes warehouse safety can be an issue.

    Advice to ManagementAdvice

    Improve employee focus for quality of work life to increase productivity and reduce turn over. Improve customer service when there is a quality issue. There is a reason Lumber Liquidators stock is down 50% and earnings per share down 17%, while rest of industry is either holding their own or increasing their stockholder equity. Much of the answer is in management philosophy and/or structure. Board or Shareholders should due diligence and get involved or restructure long term investments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Allowing liars, cheaters and brown nosers to be promoted. Don't care about people that are honest and hard workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Lumber Liquidators full-time

    Pros

    The cheap insurance has good coverage.

    Cons

    Let their managers discriminate, lie, cheat and get away with it. Work over 65 hrs a week, cut the bonus and not tell you, not be recognized for great employee, it's all about what you know on someone and who you know

    Advice to ManagementAdvice

    Appreciate the honest, hard worker and do everything to keep them. Uphold your open door policy! See your bad uppers managers for who they are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    THEY WILL SCREW YOU OVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    It was fun until corporate got greedy. There are great people that works their (store manager level)

    Cons

    you will get screwed over they are opening up way to many stores near other stores and you will not be making nearly as much.
    you will work every weekend their is no exception
    once your promoted to store manager you will be working 6-7 days a week which the money you make isnt nearly as much as the social life that you wont receive outside of your job.
    most stores you will only have 3 guys working their.

    Advice to ManagementAdvice

    stop being greedy you were doing just fine before hand. you need to hire more employees so everyone can take days off/vacations

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Great if you're a store manager, terrible for everyone below...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM1
    Current Employee - ASM1

    I have been working at Lumber Liquidators full-time (less than an year)

    Pros

    People can get promoted pretty quickly... if you're a regional manager's golden boy. Work can be fun and rewarding if you have a good store manager that likes to get his hands dirty .

    Cons

    Complete lack of training beyond a few mandatory videos to run the forklift and monthly "huddles". And because of understaffing and a terrifyingly HUGE workload no time to do so unless you're a store manager and you get to go to "LLU" , a training seminar in some state far away. The POS system is slow, archaic, and totally in- efficient. Regional managers are the "enforcers" and have no relationship with the stores outside of emails and hour long visits where people get fired for not filling out a piece of paperwork or making 30-40 phonecalls to new customers even when they only have 1 person working by themselves ALL DAY LONG, open to close, all by themselves. The installers that are associated with the stores in my region are TERRIBLE, and we get financially punished because of their incompetence when customers return product even though we wrote the order based on what they said to get. The bonus's promised have been WAAAAY underwhelming, and that's because they inflate the sales goals to above 35% over what the store did last year. And it's done on a store by store basis, and upper management has an influence over those numbers, so if you're on their craplist they screw you. Did I mention that the hours can be rediculous too: at my store I was forced to work a 58 hour work week because of the lack of staff, and I make less than $13 an hour. You don't have any sick time, you can't leave for any family emergencies, the company doesn't follow FMLA guidelines because they don't have to (allegedly), and they don't follow OSHA guidelines either. I have never seen a back support strap that someone hasn't brought themselves, and we all lift hundreds and hundreds of pounds of boxes of wood daily.

    Advice to ManagementAdvice

    Stop screwing over employees out of a real bonus because your numbers are over inflated. Tell regional managers to do the right thing when it comes to staffing stores and get some employees and/or temps when the site is understaffed instead of coming down hard when they need help. Create a second LLU for non store managers so they can sell your product properly and safely. Completely over haul the POS system: your customers AND your employees hate having to sign 3 papers for every transaction.

    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Worst company that I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    There are no pros to this horrible work environment

    Cons

    Don't let you take vacation but won't pay you for it either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    The good, the bad and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Hamilton, NJ
    Former Employee - Assistant Manager in Hamilton, NJ

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    The pay for a retail store is decent. Give a lot of vacation. Free health insurance.

    Cons

    The hours are horrible. The employees are minimal. You need to do everything and anything in the whole store. No help from top management. Sales sales sales no focus on their people just sell stuff. Like I said on top you have a lot of vacation if you can ever take it. Regionals are very active in talking down to you and talking about numbers but not helping you or telling you how to achieve those numbers.

    Advice to ManagementAdvice

    Regionals need to be more active in helping their stores out. They need to stop talking about what needs to get done but they need to step up do it, or get the people in to the store to help the current employes. Talking does not solve anything.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    I have worked for Lumber Liquidators for about three years..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asm I
    Current Employee - Asm I

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Inexpensive insurance. All I can think of...

    Cons

    Incompetant store management. Manage by email Regional Managers with little or no flooring experience, corporate culture akin to an eighth grade football team, lies, no pay raises, extreme understaffing, adequate vacation time that cannot be actually taken because of understaffing..Now commission cuts...Probably benefit cuts to follow..No overtime..They'll clock you out on paper for a lunch that you can't take..

    Advice to ManagementAdvice

    None..Figure it out yourselves..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Tough place, Heads up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Can be a good place

    Cons

    Small store, 4 people all managers with no one to manage. POS is ridiculous..print billions of papers just for a receipt. While executing a sale you answer calls and place them on hold for a long time while other customers wait or leave. Its ridicules.. You get over run by customers! Poor training.. :(

    Advice to ManagementAdvice

    Advice to Corporate. If you have at least a total of six part time associates minimum wage and salaried ASM. Then the store will run well with more income to the store coming in.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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