Lumber Liquidators
2.6 of 5 36 reviews
www.lumberliquidators.com Toano, VA 1000 to 5000 Employees

Lumber Liquidators Reviews

Updated Mar 6, 2014

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2.6 36 reviews

                             

59% Approve of the CEO

Lumber Liquidators President, CEO, & Director Robert M. Lynch

Robert M. Lynch

(17 ratings)

31% of employees recommend this company to a friend
12 Employee Reviews Back to all reviews
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Disorganized, very little direction from management, not challenging

Intern (Former Employee)
Toano, VA

I worked at Lumber Liquidators as an intern for less than a year

ProsRelaxed atmosphere, casual dress, not stressful at all. People are generally friendly if you seek them out. Decently well recognized company name to have on your resume when seeking other opportunities.

ConsDuring my time with Lumber Liquidators, I was given very few responsibilities despite having asked for more. I always received positive reviews from my manager and did my duties above and beyond, however I was never challenged. When I would have something to complete, I never had any reasons behind the purpose for the project or where it would be used. I'm pretty sure most of the work I did (mostly back-end internal work) went unused. There were days (sometimes even a full week) where I never even saw my manager. The office is very quiet and the days are very long. However, working at Lumber Liquidators was a good stepping stone to a better opportunity within another company.

Advice to Senior ManagementHave a more direct relationship with your employees. Make sure that your lower-level managers are actually actively managing their employees and challenging them to contribute to their fullest potential.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Was a great company

ASM1 (Current Employee)
King of Prussia, PA

I have been working at Lumber Liquidators full-time for more than 3 years

ProsPay was great and hours were good

ConsDangerous conditions and bad regional management

Advice to Senior ManagementDon't forget who sells the wood and ships the wood , not the little pencil necks that visit when they not getting bonus

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First and Worst!

Assistant Manager II (Former Employee)

I worked at Lumber Liquidators full-time for less than a year

ProsI thought really hard to think of a pro and could not, I did learn what I do not want in a Career and also learned alot about flooring so my future house will be great on that end.

ConsTerrible management, no work life balance, no positivity, terrible hours, and worst enviorment.

Advice to Senior ManagementDon't keep Managers just because of longevity, listen to employees and worry about work enviornment.

No, I would not recommend this company to a friend

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Used to be a good company

ASM II (Current Employee)

I have been working at Lumber Liquidators full-time for more than 8 years

ProsNot typical retail hours, decent benefits, fun atmosphere

ConsNot promoting from within, pay does not equal work load, hiring outsiders for managerial positions instead of moving people up who deserve it and helped make the company what it is today

Advice to Senior ManagementMove people up who deserve it, not the ones who brown nose. Go back to the way it was when Tommy ran the business. He appreciated us. Don't have conference calls where you blow smoke up our ass about being the future of the company and then hire people who don't have a clue and give them stores.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Terrible!!!!

Assistant Store Manager II (Former Employee)
Las Vegas, NV

I worked at Lumber Liquidators full-time for less than a year

ProsSalary is good $13x hour plus bonus and benefits!

Cons10 to 12 hours shift, no lunch time, underemployment, no training, management are really rude. My store manager was the worst, yelling and screaming other for no reason.If you don't want a personal life is OK but otherwise don't waste your time. Very Overwhelming!!!

Advice to Senior ManagementMore employees, better schedules and a more friendly management team.

No, I would not recommend this company to a friend

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If you have seen the movie "OFFICE SPACE" .......

Asm I (Current Employee)
De Pere, WI

I have been working at Lumber Liquidators full-time for more than 5 years

ProsYou can make good money working there in a manager position.

ConsMetrics, metrics and yet more metrics. Then, when you are not sure... they have a metric for that too! I have been with L.L for over 6 years, Everything is driven by metrics. I get the purpose. But you will be bludgeoned every day when you don't make a metric. on top of all of your daily obligations and customers. You are expected to make a minimum of 30 (I am sure it will go up again. It started at 10 about a year ago) out going calls to NEW customers EVERY day. And they schedule you an extra 1/2 hour after closing to make sure you get the calls done. So welcome to the team and thanks for volunteering to be our new marketing department! If you don't like telemarketing this will not be your cup of tea. They seem to come out with a new metric once a week. The stores are WAY under staffed. Trying to compete with Menard's and Lowe's by basically being open 8-7 every day. The stores are staffed with 3 people - THAT'S IT! And when someone quits, it takes 3 months to fill the position. This leaves 2 people to fill 70 hour work week. They use stupid marketing slogans like "we have a lean staff to save money" . Well, if you have a family, you won't when your are done. Or they won't recognize you when they do see you. If you decide work for them. Get everything in writing. They always over promise and never deliver! Also, get ALL the money you can upfront. Because you won't see it after that. In 6 years I have gotten 1 raise. the new mantra is "you get a commission. so sell more... you get more! AKBA!!" If you are promised a chance to promote upwards.. don't count on it. I have had 2 new store managers. I have trained them both!! I have yet to get an opportunity to interview for my own store. They have filled 10 positions in my region. I have never even got a thanks for applying, but we went this way letter! This is despite the fact that I (alone) accounted for over 45% of the stores sales last year. I am currently the #1 or 2 ASM1 in my region. Upper management : doesn't exist. Glorified babysitters and cheerleaders for the company. If you make plan, they don't care about anything else. They feel that nothing needs to be addressed as long as the store makes its numbers. I have had 3 employees complain about the store manager. All 3 have quit because of how he runs the store and treats them. All three have gone to the regional and NOTHING was ever been done. One regional said he "he didn't have time for piss-ant problems!".

Advice to Senior Managementadd some employees. four per store is a good number. Maybe you will get it when your longest tenured employee in the field is 5 years! stop giving your Store managers all the money and incentives. If you are not going to give raises. how about stock options? The managers get it. At least the employees would still have a vested interest in making sure the company does well. Quit being so darn cheap! I got a stupid block of wood (Red oak no less) for 5 years of service! THANKS!! Oh, and how about a contest with less than 60 lines of "how to qualify". Also, ones that don't require me to be employed for 1 year after winning or you have to PAY IT BACK!? Or, go back to how it was 4 years ago. It was a much more fun company before it went public and we lost our identity.

No, I would not recommend this company to a friend

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Lumber Liquidators, where your efforts are overshadowed by random efforts elsewhere

Sales Associate (Current Employee)
Claymont, DE

I have been working at Lumber Liquidators full-time for more than a year

ProsDecent amount of money in a high volume store as an ASM. Standing for 10 hours is the mandatory though, with no breaks, but they will clock you out on paper if you work too many hours

ConsTHEY DO NOT PROMOTE WITHIN. I am not saying that from personal experience i witnessed it multiple multiple times. Earn a GM with a better company before you come here.

Advice to Senior ManagementStop promoting the person who threatens to quit or the person that managed a small shoe store 3 years ago.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Money , Poor Management

Asm I (Former Employee)
Claymont, DE

I worked at Lumber Liquidators

ProsPay great, free healthcare , stock options

ConsPoor middle management,not getting credit for job done well

Advice to Senior ManagementKnow what employees do work, managers keep getting credit for what Asm and sales employees do

No, I would not recommend this company to a friend

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Deteriorating situation, grown beyond their ability to manage

Store Manager (Former Employee)
Salt Lake City, UT

I worked at Lumber Liquidators

ProsGood situation as a start in retail. All staff do all jobs so everyone learns all aspects of the store.

ConsManagers always work 60-70 hours weekly. Totally inadequate support / training for roll- out of new p.o.s system. There is no support for required work at trade shows. They consider running stores woefully understaffed as a business strategy, seem unaware that busy stores lose customers because they cannot help shoppers.

Advice to Senior ManagementValue your people the way Tom Sullivan used to, they are an asset and you disrespect them when you understaffed and under train them.

No, I would not recommend this company to a friend

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assistant manager

Assistant Manager (Current Employee)

I have been working at Lumber Liquidators

Prossales bonuses can increase earning

Consunderstaffed, poor time management skills shown by store manager

Advice to Senior Managementconsider using more part time labor

No, I would not recommend this company to a friend

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