Lumber Liquidators

www.lumberliquidators.com
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Lumber Liquidators Reviews

Updated July 5, 2015
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
8 Ratings

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)

Cons
  • Like to hire outsiders for upper management (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Pros and Cons

25 Employee Reviews

Sort: Popular Rating Date
  1. Profit Driven

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Williamsburg, VA
    Former Employee - Sales Representative in Williamsburg, VA

    I worked at Lumber Liquidators (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good pay, Good Benefits, Some very good people,

    Cons

    in my opinion poor atmosphere, poor values,


  2. Good if you like sales without motivation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Laid back with downtime if you get the work done. Sometimes you get a couple days off.

    Cons

    Shift interferes with dinner / 7:45 - 7:00 doesn't leave any time for a date after dinner. Just a movie / food and bed before the next day. Some locations are better. Some chemicals in the warehouse cause me to cough. And if exposed enough to cough for days.

    You start at 2.5% (not bad right?) of 2%!!!!! Sell 10 million dollars? 5,000 bonus?! Sure stay with the company until manager (couple years if you're good) and get 71% of 2% but then you're the only one motivated to sell? There's something wrong with the whole picture, and it has a lot to do with greed.

    Advice to Management

    Get to know your employees and talk to them if their manager is leaving. Open communication lines between regional managers / higher ups and stores.


  3. bro fest corporate bs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager II in Ferguson, MO
    Former Employee - Assistant Store Manager II in Ferguson, MO

    I worked at Lumber Liquidators (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Lax work environment. Dress code is casual, there is room to move up. Pretty easy work. Very well priced products.

    Cons

    Management is just as corporate as they come, good starting wage no raises. They really try to selll you the company but its a good old boy network, they send emails about 9 11 and act like selling floors is war... they dont care at all that you sell 1million in flooring a year your stuck at12hr the bonus plan is whack until you get promoted, you have very little to no control about how you do your job and mot to mention they want you to lie your butt off to make the sale, the logistics are terrible, and you are made to constantly call anyone who has taken a sample until they demand you stop calling. Your expected to be super rah rah and talk smack with employees from other stores via email/talk about how much you love the company to ever get considered for promotions, NEWS FLASH THEY KNEW ABOUT THE FORMALDEHYDE, and made us believe that it was all bull so we would defend it to people who were scared For their family (thats why i left ) and lastly 2 weeks paid vacation... which you will never be allowed to use, since they understaff to "keep prices down"

    Advice to Management

    Dont lie to your employees, if you expect the employees to be as capable as the manager, then pay then more commision to reward hard work


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  5. Underpaid, undervalued, overworked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Lumber Liquidators full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You will benefit from the great health plans, rate of pay is better if you're in a higher volume store ASM1 or SM. Coworkers are awesome, personal responsibility.

    Cons

    Regional managers are overpaid babysitters, stores pitted against each other and run by mostly spineless and less than educated chumps. You will go far if you are a brown noser. If you can tolerate being forced into overtime, not having a home life, micro-managing, red tape, threats, being overworked and underpaid, belittled by self centered holier than though upper management, being rated and favored, seeing your crap coworkers praised before you because of favoritism, being understaffed, having no support from anyone for anything, and having to sell inferior faulty products, you will love it. You will be asked to go above and beyond, when you do you are not rewarded and are quickly forgotten. The community is toxic anymore.

    Management is chosen based off favoritism and not actually knowledge, experience, ability, or skill.

    Advice to Management

    Loosen the reigns, be supportive, listen, drop the corporate firewall, quit acting like a babysitter, quit squeezing the life from your employees, and actually try. Regional managers literally sit at home, copy and paste SAP numbers, quotes, and belittle and threaten people all day while taking home the largest percent coming out of your region. We're better off without corporate babysitters.


  6. overall I found working for Lumber Liquidators to be a disappointing experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    chances for advancement are pretty good. Lumber Liquidators offers excellent heath coverage at very inexpensive rates. Store Manager compensation is above average.

    Cons

    Often felt that the effort I put forth was never good enough. Upper management is constantly trying to reinvent them selves giving one the impression that there is no clear vision.

    Advice to Management

    set up an anonymous hotline for suggestions so that you can get honest feed back from the employees of the company not the hype you get from conference calls


  7. If your single with no kids OR hate your family then this is the job for you!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Unlimited bonus potential, supportive team, super nice and encouraging

    Cons

    not meeting budget = work 6 days a week
    End of the month= work 6-7 days a week
    End of the quarter= work 6-7 days a week
    Short staffed= work 6-7 days a week

    Sre the trend here? So folks the morale of the story is if your are single with no kids or pets (because you will never see either ever again once you sign your offer letter) OR you hate your family then this isnt the gig for you.

    Training is whatever bits and pieces you can gather from the horrible computer training during your first Two days...hope you learned a lot from that because it trial by fire and a similar feeling to being thrown into a big deep ocean with bricks tied to your feet.

    If you have a "cash and carry" retail background this is not the job for you. You will spend hours hunting down and begging customers to come pick up their items.

    I'm sure moving up through the company isnt as bad but my expetince wasn't good at all.


  8. Helpful (2)

    A shadow of their former selves.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager

    I worked at Lumber Liquidators full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good compensation if you are in middle America or a Regional Manager or above.

    Cons

    The company has horrible communication internally. Every month is another BIG SALE, trying to match or make rediculous comp numbers. They don''t pay their sales people & assistant managers a high enough wage to get and retain quality people.

    Advice to Management

    Get a clue, stand behind the people that helped you get where you were before you imploded (if there are any left besides Angie & Marco).


  9. Helpful (1)

    Understaffed and happy with that

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Money is decent if monthly plans are met.

    Cons

    No home life. Long work hours. Underpaid for amount of work that goes into the job

    Advice to Management

    Treat employees with more respect and compensate accordingly


  10. Helpful (1)

    Do it all yourself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    I worked at Lumber Liquidators full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good health plan and hours

    Cons

    Its do it all yourself with bad training


  11. Helpful (1)

    Great coworkers not so great upper management...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Helping people to get the correct products to complete their project.

    Cons

    Upper management especially the Sr Vice President and Divisional VP's are clueless, unrealistic cheerleaders..

    Advice to Management

    Put down the pom poms and listen to your Regionals and Store staff.



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