Lumber Liquidators

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Lumber Liquidators Reviews

Updated April 25, 2015
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3.0
16 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
7 Ratings

16 Employee Reviews

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  1. Store Manager

    Former Employee - Store Manager in Colchester, VT
    Former Employee - Store Manager in Colchester, VT

    I worked at Lumber Liquidators full-time (More than a year)

    Pros

    Good support system with other store managers

    Cons

    Long hours, not enough staff

  2. Overall it was a good experience - the good stuff was early on and later the experience became a lot less fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was very good. Benefits were great. Learned a lot about the industry and product. The first few years a lot more fun that the last couple.

    Cons

    Had to work far too many hours - really felt as if you always had to be connected to the job. Promotions were partly based on merit but who you know and were buds with had a lot more to do with it..........and if a certain company (CC) was on your resume it seemed you got special treatment. The culture of the company has dramatically changed over the years to the negative for consumers and the employees- it is nothing like what it was years ago.

    Advice to Management

    Stop making personnel decisions based mostly on politics. Spend more time listening and reacting to your people rather than asking for feedback and doing nothing. Do a lot more evaluating of skills before making spontaneous personnel decisions.

  3. Helpful (1)

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (More than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to Management

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

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  5. Not what is used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Lumber Liquidators full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Managers salary,benefits, can be a fun atmosphere. Helping customers find that perfect deal or perfect floor

    Cons

    6 day work weeks. always "big"promos same products on sale all the time. Unable to take pto. Practically lying to customers about sales prices to close deal today... knowing that same bamboo product will be on sale again for same price next week as it has been 250 out of 260 days this year

    Advice to Management

    Space out promotions make them mean something again. Ensure associates are able to take pto

  6. Helpful (1)

    Multi-task until you're dizzy, and hopefully reap the rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Lumber Liquidators full-time (More than 3 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    - (If you get into a high volume store) You can make really good money
    - (if you're wired this way) You're constantly moving, no desk to sit behind.
    - You're success depends on you and your team
    - You meet many different kinds of people, keeps it interesting
    - You get to write large $$$ invoices, high dollar retail
    - Plenty to keep you busy, don't take this job if you just want to sit on a stool all day, you won't last long.
    - Better hours that most other retail.
    - The company does a bunch of advertising, which helps with traffic and interest, but the brand is up to you and how you represent it (you're success depends on you and your team).

    Cons

    - This place is a beast, not your typical retail; it takes a certain type of person to work here. You have to be able to handle a lot!
    - Your "stock" are 1or 2 or 3000 lb pallets of flooring, safety is always a concern.
    - Watching out for your back and other body parts that may get hurt or sore.
    - You're success depends on you and your team; store staff is very streamlined, some have 3 or 4, staff size is base on store volume. If you have a weak team member it will hurt the store and everyone's paycheck.
    Also, if someone is out you lose a third of your workforce. You may have to work the store all by yourself a few days if someone takes off. Even worse, if someone quits/terminated, you may be shorthanded a while before another person is hired.
    - You are manager on duty, warehouse mgr, forklift driver, loader/unloader, shipper, cashier, salesman, inside sales rep (phone calls), merchandiser, troubleshooter, inventory specialist, office manager, janitor, and other duties as needed.
    Like I said, the store staff is intentionally streamlined (under-staffed) so there is a lot to handle!
    - If you don't make at least 80% of the store's monthly goal, you make no bonus.
    - The company made some bad decisions this past year with availability. Some of the best selling woods and laminates fell through the cracks and weren't available, therefore, it hurt sales; at least at my store it did. Everything seems to be back on track, but it wasn't a good experience at the store level. Hopefully they learned.
    - First off, you have to shine in order to get promoted, although, you will most likely have to move if you do. Some large cities have many stores, however, the majority of areas have 1 or 2 stores. That said, an opening may be far away, which is hard if you're married, you're spouse has their own job, etc.
    - The AKBA (A-- Kicking Bad A--) culture is obnoxious, some get into it, some act like their into it, and others just think it's stupid. It's best to at least "act" like you're into it.

    Advice to Management

    not really, I listed all above, they know.

  7. Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great paying job if you are willing to put in the time and effort to work towards it

    Cons

    fairly repetitive, same conversations over and over,

    Advice to Management

    acknowledge when outside forces contribute to performance of store

  8. Helpful (1)

    Great colleagues, but no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I work with some great people in my department and we all work well together to achieve the company's goals.

    Cons

    No room to move up. Like to hire outsiders for upper management. If you have been there for a long time, you will be put on the back burner as the new hip people move on in.

    Advice to Management

    Remember where the company came from.

  9. Helpful (2)

    Great job if you hate being at home and have no personal life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM2
    Current Employee - ASM2

    I have been working at Lumber Liquidators full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    One on one customer sales
    Small box store, few employees
    Potential to make decent bonus, if goals are not inflated

    Cons

    No personal time
    Almost impossible to take vaction time.
    Hourly Rate below competitors
    Management focused on shipped dollars as opposed to employee morale

    Advice to Management

    Take the time to ask you associates how you can help them do their job more efficiently, in a small box retail, it is illogical to delegate all tasks rather than get hands on from a management standpoint.

    It is easy to get discouraged and burned out considering the hours worked and mandatory end of month 7 day work weeks. Making asking and being granted vacation time without a shrug of the shoulders or the brush off only serves to aggravate not motivate your employees. Most people work to live not live to work, especially when gratitude is not reciprocated.

  10. Very demanding job good for young with no attachments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good compensation and advancement if you are willing to move

    Cons

    no advancement if unwilling to move and can be very demanding

  11. Helpful (3)

    Great Pay, Large Work Load

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Lumber Liquidators full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Pay, hours are not late night, great insurance and great co-workers

    Cons

    Loads, Loads and more Loads of hours on Salary workers without help from other stores. A new sale every week, including changing all tags and signage without allowing hourly overtime.

    Advice to Management

    "Actually" listen to the voices of the store employees and not what their DM says. The DM's lie to cover their tails.

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