Lumber Liquidators
2.5 of 5 45 reviews
www.lumberliquidators.com Toano, VA 1000 to 5000 Employees

Lumber Liquidators Reviews

Updated Jul 1, 2014

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2.5 45 reviews

                             

55% Approve of the CEO

Lumber Liquidators President, CEO, & Director Robert M. Lynch

Robert M. Lynch

(22 ratings)

31% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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    Great job if you hate being at home and have no personal life.

    ASM2 (Current Employee)

    ProsOne on one customer sales
    Small box store, few employees
    Potential to make decent bonus, if goals are not inflated

    ConsNo personal time
    Almost impossible to take vaction time.
    Hourly Rate below competitors
    Management focused on shipped dollars as opposed to employee morale

    Advice to Senior ManagementTake the time to ask you associates how you can help them do their job more efficiently, in a small box retail, it is illogical to delegate all tasks rather than get hands on from a management standpoint.

    It is easy to get discouraged and burned out considering the hours worked and mandatory end of month 7 day work weeks. Making asking and being granted vacation time without a shrug of the shoulders or the brush off only serves to aggravate not motivate your employees. Most people work to live not live to work, especially when gratitude is not reciprocated.

    No, I would not recommend this company to a friend

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    Very demanding job good for young with no attachments

    Anonymous Employee (Current Employee)

    ProsGood compensation and advancement if you are willing to move

    Consno advancement if unwilling to move and can be very demanding

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Money is nice, has potential to be a great company

    ASM1 (Current Employee)

    ProsWhen the store is doing well the bonus checks are nice, otherwise living paycheck to pay check. Also there is plenty of room to grow within the company if you want. Insurance is awesome, better than any other place I have worked. It is fast paced most of the time, and if not there is always something to be done.

    ConsHours aren't really great if you have a family. Most of the time you are working 10-11 hour days during the week. Unless you are making the schedule, weekends are pretty much mandatory. They also run on a skeleton crew so if you are sick or sometimes want a vacation good luck. The corporate side of the company seems out of touch with the stores.

    The customer care department and call center don't know what needs to be sold with the product. I encounter many orders that don't have everything required to complete your project, or even keep the warranty on the floor, and trying to sell something that customer needs for their project after they had paid for it can be rather difficult at times. They also don't care about company policy. I have lost probably $100,000 in sales because of product that they told the customer they could bring it back after the time frame for returns, or price adjustments after the time period that the customer has to get one if their floor goes on sale.

    Advice to Senior ManagementHire on at least a part timer to every store to help balance out hours and train your corporate employees better. Go paperless, less signatures for the customer. Get tablets for every employee to make it easier to assist customers on the sales floor, or if you are on the phone in the warehouse. Redistribute the regions and divide those into districts so that upper management can better manage their stores.

    – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great Pay, Large Work Load

    Store Manager (Former Employee)

    ProsGreat Pay, hours are not late night, great insurance and great co-workers

    ConsLoads, Loads and more Loads of hours on Salary workers without help from other stores. A new sale every week, including changing all tags and signage without allowing hourly overtime.

    Advice to Senior Management"Actually" listen to the voices of the store employees and not what their DM says. The DM's lie to cover their tails.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Great money if you don't want to have a personal life

    Store Manager (Former Employee)
    New Cumberland, PA

    ProsGreat money for the manager, but the company expects you to be available 24/7. A retail store manager can easily expect to make 70 - 80,000 per year with bonus.

    ConsAll stores are under staffed for the work required. A manager is expected to be available 24/7 and there are restrictions on when you can use your paid time off. I had 5 weeks and fought to get 4 weeks of my time. They don't allow rollover or to pay out the balance. Use it or lose it. Everyone does everything...sell the customer, load the custome, unload the tractor trailer deliveries, inventory the warehouse, clean the toilets, etc.

    Advice to Senior ManagementStop looking at metrics and pay attention to the customer. Help your personnel in the stores because without them you can't make your big paychecks.

    No, I would not recommend this company to a friend

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    Great if you are hired as a manager

    Anonymous Employee (Current Employee)

    ProsGood upper management. Regional managers do very little

    ConsHire from outside for management. Promised opportunity to move up but doesn't happen

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Quality Company

    Store Manager (Current Employee)
    Fairfield, NJ

    ProsGreat compensation for Managers, and lots of autonomy.

    ConsNo support from any level of manager beyond yourself, everything done through a general email and at any moment guidelines and SOPs change or are blurred.

    Advice to Senior ManagementAdd support between stores and regional level, or add employees, there are too many responsibilities to achieve and be successful in sales. There are only some many things people can do in a day.

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    • Culture & Values
           
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    1 person found this helpful  

    Assistant store manager 2

    Assistant Manager (Current Employee)

    ProsEasy job, Coworkers were fun to work with. Driving sales was not hard.

    ConsComputer system is a beast to learn. Work every weekend, Saturday and Sunday. Bonuses are terrible for assistant managers., so no real incentive to really sell more. Over worked.

    Advice to Senior ManagementHire more employees per store so customers don't have to wait to be helped, also a weekend off here or there would help moral. Also restructuring the bonus system so that assistant managers feel the need to drive sales. 5% of 2% is not that much....

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Lumber Liquidators reviews and ratings — including employee satisfaction and approval rating for Lumber Liquidators CEO Robert M. Lynch. All 8 reviews posted anonymously by Lumber Liquidators employees.