Luxottica
3.0 of 5 225 reviews
www.luxottica.it Milan, Italy 150 to 499 Employees

Luxottica Reviews

Updated Jun 12, 2014
All Employees Current Employees Only

3.0 225 reviews

                             

61% Approve of the CEO

Luxottica CEO and Director Andrea Guerra

Andrea Guerra

(104 ratings)

52% of employees recommend this company to a friend
44 Employee Reviews Back to all reviews
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    Disconnected corporate management from store level.

    Assistant Store Manager (Current Employee)

    ProsFun place to work so long as your store manager is a decent person. Associates work mainly single coverage so it is a little difficult to build a sense of teamwork.

    ConsLeadership is out of touch with how stores really work. Field management and up only pay attention to the numbers and what the store manager says is going on.

    No, I would not recommend this company to a friend

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    NOT GOOD

    Sunglass Hut - Sales Associate (Former Employee)
    Northbrook, IL

    Pros- 1 Free pair of sunglasses every year up to $500
    - good flexible hours if you're in school
    - cool co workers

    Cons- minimum wage
    - managers receive a total of 80 hours to give out. They get 40, the other 40hrs are split between 3-7 employees resulting in 3-8hr shifts a week.
    - upper management don't care about you
    - turnover rate is high
    - lots of theft you have to watch out for
    - each store seems to create their own return policy
    - ridiculous paperwork upper management require you to do even though all the information is already in system.

    Advice to Senior Management1. Promote within, stop hiring newcomers who have no idea how to manage, or do their job, and ask part timers how to run the store.
    2. Instead of hiring a whole bunch of part timers and giving them such a pathetic amount of hours, hire a very few employees who are always available and build a relationship with them.
    3. Get rid of the useless paperwork, it's a waste of time and employees should focus more on cleaning and customer service.

    No, I would not recommend this company to a friend

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    Customer service representative

    Customer Service Specialist (Former Employee)
    Coconut Creek, FL

    ProsDiscounts and good working environment.

    ConsThey keep you in part time for as long as they can even if there is room for growth they would rather hire some more part timers than give you more hours. Also long hours standing up, even if there is not a single customer in the store all night they will not allow you to sit down or even lean on anything.

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    One never ending nightmare

    Assistant Manager (Current Employee)
    Minneapolis, MN

    ProsFree pair of sunglasses
    Commission
    Sometimes fun co-workers
    Relaxed selling environment

    ConsTheft
    Corporate wanted glass removed, drawers unlocked
    Upper management has unrealistic expectations
    G
    High turnover
    Annoying customers
    Nasty co workers

    Advice to Senior ManagementPay employees more, also do background checks more thoroughly. Add security tags to sunglasses. Increase payroll for double coverage

    No, I would not recommend this company to a friend

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    What are "hours"?

    Sales Associate (Current Employee)

    ProsManager is nice and free pair of sunglasses on your yearly anniversary with the company

    ConsThey promised me no less than 10 hours a week when hiring me (I also happen to be a student)… But last week, this week, AND next week, I am only scheduled for ONE 3.5 hour shift.
    Management told me hours were based on sales… I got the highest percentage to my goal and have continuously made me goals previously, to only be given 3.5 hours a week.

    If you are looking for a REAL part-time job, do NOT apply here.

    No, I would not recommend this company to a friend

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    Leadership position

    Leadership (Former Employee)
    Mason, OH

    ProsGreat chance to help community through the One Sight program volunteering both locally and for with international missions to help people improve their vision.

    ConsPutting up with flavor of the day culture that requires so much time and effort. Living with the chopping block management style keeps everyone on edge doesn't lead to a healthy working environment.

    Advice to Senior ManagementGet some practical knowledge, practice what you preach.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales Account Manager

    Anonymous Employee (Former Employee)

    ProsThey have very good brands.

    ConsThey are disorganized with too many layers and not enough people to do the tasks.

    No, I would not recommend this company to a friend

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    If you like org changes every 6 months... this is the place for you.

    Wholesale Sales Consultant (Former Employee)
    Chicago, IL

    ProsThere are some great people who work there...

    ConsThe company has very little care for it's employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Do not get paid enough for everything that your job entails.

    Sales Associate (Current Employee)
    Dallas, TX

    ProsGreat discount, great training, learn how to give and be great customer service, and learn how to sell really well. There are a lot of good things about this job.

    ConsThe base hourly wage is bad ($8.50 per hour) and you have the chance to make commission, but the commission rates are very low and based on how well your store does, not just your personal sales. Your job entails opening the store in the morning, counting all of the sunglasses in the store by yourself, setting up all of the new themes by yourself, cleaning everything in the store, receiving and processing entire shipments by yourself, making deposits for the company, and many other tasks. You work by yourself most of the time and work 9 hour shifts and it can become very boring. Multiple higher managers always implementing new things and also leaving decisions up to employees and then reprimanding us because we didn't do it the correct way when there was no guidance.

    Advice to Senior ManagementPay more. Employees are selling luxury products and getting paid close to minimum wage. If you don't pay more, employees will leave and seek a better paying job. Hire more people or give more hours to people so that things can get done faster and more efficiently. Stop introducing new things when employees barely know the last thing you implemented. And let regular employees (non-management) work Full-Time.

    No, I would not recommend this company to a friend

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    Great people, but multiple plant closures due to outsourcing.

    Manufacturing Supervisor (Former Employee)
    Knoxville, TN

    ProsCompetitive pay and benefits as well as vacation.

    ConsGood luck with your plant closures and layoffs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Luxottica reviews and ratings — including employee satisfaction and approval rating for Luxottica CEO Andrea Guerra. All 44 reviews posted anonymously by Luxottica employees.