Luxottica Reviews

Updated September 18, 2014
Updated September 18, 2014
252 Reviews
3.1
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Luxottica CEO and Director Andrea Guerra
Andrea Guerra
118 Ratings

Review Highlights

Pros
  • Yearly free pair of glasses (prescription or plano) valued up to (in 7 reviews)

  • 1 Free pair of sunglasses every year up to (in 7 reviews)


Cons
  • Some of the company's choices of upper management are questionable (in 17 reviews)

  • If you are looking for a REAL part-time job, do NOT apply here (in 6 reviews)

More Highlights

51 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Undervalued & Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Myrtle Beach, SC
    Current Employee - Sales Associate in Myrtle Beach, SC

    I have been working at Luxottica part-time (more than an year)

    Pros

    The discount is ok, and the scheduling can be flexible. An employee also has the flexibility to work at any store in the US as long as they have the hours - anytime.

    Cons

    Good managers and teams are hard to come by - anyone not focused on shortsighted monetary goals are replaced, repositioned, or removed unceremoniously.

    Advice to ManagementAdvice

    The company seems to take advantage of the fact that it has almost a monopoly on the optics industry, and therefore doesn't invest much into retention, customer care, fair wages, and health.

    The turnover, in my two years with the company at over 11 locations including Sunglass Hut, LensCrafters, and Sears Optical, is very high and chaotic. In my region (60-South East) it seems to be that the good ole boy system is at play in upper management.

    No mater how much knowledge, experience, or degree, if you cannot make people buy something and sign up for a credit card, there is no growth potential for you.

    It is great as a part time job for college but please don't waste your time on trying to build a meaningful career.

    The millennial market will not tolerate your brand of sales, employment, or micromanagement. It is time to revolutionize the way your business is run because you are loosing contracts with valuable brands, losing the loyalty or customers and seasoned employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Luxottica

    Pros

    Easy scheduling from college to home.

    Cons

    Bad customer relations and treat employees poorly

  3. 1 person found this helpful  

    Don' t be fooled....it's all about the money ... money ...money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager Luxottica
    Former Employee - Store Manager Luxottica

    I worked at Luxottica full-time (more than 10 years)

    Pros

    Fantastic employee discounts and freebees as well as vision benefits.

    Cons

    Limited career movement unless you live in metro area.... and forget about keeping your job past ten years in the more suburban areas- particularly if your doing it well- the last thing Lux wants to do is to continue to give pay increases to a manager in a smaller volume store. They can simply manufacture a situation to send said manager packing and replace them with someone less experienced that they can pay significantly less.

    Advice to ManagementAdvice

    Your tenured managers that you are so quick to send off to save a dime are your best investment. Honor them for the hard working and loyal employees that they are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good benefits and employee discount, horrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in McLean, VA
    Former Employee - Assistant Manager in McLean, VA

    I worked at Luxottica full-time (more than 3 years)

    Pros

    The discounts you get on glasses & commission on sales were great.

    Cons

    Horrible upper management, complained to HR more than once before any action was taken.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Optician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Optician in Denver, CO
    Current Employee - Licensed Optician in Denver, CO

    I have been working at Luxottica full-time (more than 3 years)

    Pros

    Insurance and Pay is good especially if you get commission for making your sales goals.

    Cons

    Get ready for a high pressured sales job with unrealistic sales goals. You can't find people to cover because they staff minimum employees. Pay raises are not based on performance and are very small. They burn out good employees. Management is constantly mico managing.

    Advice to ManagementAdvice

    Show some appriciation to your hard working employees. Talk more possitive in meetings instead of beating down everyone over sales.( not a good motivator) Give realistic sales goals and don't punish a store with crazy sales goals just because they did good the previous year.

    Neutral Outlook
    No opinion of CEO
  7.  

    No 401K plan for many managerial, office and IT employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Employee in Mason, OH
    Current Employee - Office Employee in Mason, OH

    I have been working at Luxottica full-time (more than an year)

    Pros

    Nice employee sales, relaxed dress code, good cafeteria.

    Cons

    Major heads up to those employees making over the Highly Compensated Employee IRS limit, which isn't that high and hits a fair number of the office and IT staff. This company cuts off your ability to participate in their 401K plan at 3% of your income, even though the HR documentation only says "may" and makes it out to be rather discretionary through some sort of vague process where they'll tell you later if it affects you. There's no question here - it absolutely does cut off at the IRS limit! Since HCE applies in your second year, and you must be in your second year in order to get the company matching %, this means that you won't see that full company match either. It is not a safe-harbor plan and they apparently make no attempt to validate whether HCE's can participate each year. So if you thought this benefit was part of your package, it's not. Their deferred compensation alternative is not a great substitution as you cannot defer until retirement like a 401K. It's only deferred until your separation from the company (voluntary or not, high risk on that one), whereupon it is returned to you and you will have a very large tax bill.

    Also, fair warning that getting a "3" on your annual appraisal (meets expectations) will only get you half your bonus.

    Advice to ManagementAdvice

    Most companies this size have safe harbor 401k plan. Implement one! If you want to attract and keep better leaders, you need to work on your benefits at this level a lot more. Be a lot more honest in the hiring process about what the perks really are or not, and whether people are really eligible, rather than just handing out a standard benefits leaflet that probably doesn't apply to them. Don't make people have to dig through volumes of plan information to have to find this out, when HR knows full well that the candidate won't get that advertised benefit, period. And if it's not really possible to get one's full bonus (other than being the miracle one in a million perfect rating winner), change the structure so that it's not so misleading. Take a hard look at all the benefits - are they really as advertised, or do employees have to be so clever and jump through so many hoops to get them that they are not really viable?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Work some place else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY

    I worked at Luxottica full-time (more than 3 years)

    Pros

    Change often, get rid of poor bosses faster. Get to work with great brands.

    Cons

    Never can put in enough hours.
    Extensive overtime is the norm.
    No loyalty
    Benefits are terrible

    Advice to ManagementAdvice

    Add diversity

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Disconnected corporate management from store level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Luxottica full-time (less than an year)

    Pros

    Fun place to work so long as your store manager is a decent person. Associates work mainly single coverage so it is a little difficult to build a sense of teamwork.

    Cons

    Leadership is out of touch with how stores really work. Field management and up only pay attention to the numbers and what the store manager says is going on.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    NOT GOOD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sunglass Hut - Sales Associate in Northbrook, IL
    Former Employee - Sunglass Hut - Sales Associate in Northbrook, IL

    I worked at Luxottica part-time (more than 3 years)

    Pros

    - 1 Free pair of sunglasses every year up to $500
    - good flexible hours if you're in school
    - cool co workers

    Cons

    - minimum wage
    - managers receive a total of 80 hours to give out. They get 40, the other 40hrs are split between 3-7 employees resulting in 3-8hr shifts a week.
    - upper management don't care about you
    - turnover rate is high
    - lots of theft you have to watch out for
    - each store seems to create their own return policy
    - ridiculous paperwork upper management require you to do even though all the information is already in system.

    Advice to ManagementAdvice

    1. Promote within, stop hiring newcomers who have no idea how to manage, or do their job, and ask part timers how to run the store.
    2. Instead of hiring a whole bunch of part timers and giving them such a pathetic amount of hours, hire a very few employees who are always available and build a relationship with them.
    3. Get rid of the useless paperwork, it's a waste of time and employees should focus more on cleaning and customer service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Customer service representative

    Former Employee - Customer Service Specialist in Coconut Creek, FL
    Former Employee - Customer Service Specialist in Coconut Creek, FL

    I worked at Luxottica part-time (more than an year)

    Pros

    Discounts and good working environment.

    Cons

    They keep you in part time for as long as they can even if there is room for growth they would rather hire some more part timers than give you more hours. Also long hours standing up, even if there is not a single customer in the store all night they will not allow you to sit down or even lean on anything.

Luxottica Photos

Entrance to a typical Sunglass Hut, one of more than 2000 stores operated by Luxottica Group
Luxottica
Luxottica Year end photo
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