MAXIMUS
2.4 of 5 215 reviews
www.maximus.com Reston, VA 5000+ Employees

MAXIMUS Reviews

Updated Jul 6, 2014

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2.4 215 reviews

                             

48% Approve of the CEO

MAXIMUS President, CEO, and Director Rich Montoni

Rich Montoni

(107 ratings)

32% of employees recommend this company to a friend
49 Employee Reviews Back to all reviews
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    Management needs improvement

    Administrative I Operations (Current Employee)
    Rochester, NY

    ProsSometimes get bonuses. Not really much else great about the company.

    ConsIt's a copy-and-paste data entry job. Very boring. Supervisors are uninformed and apathetic. They often 'discipline' employees in front of their coworkers. Sometimes there is not enough work for all employees to do, yet supervisors expect people to 'look busy.'

    Advice to Senior ManagementBe more considerate to employees, be more readily available.

    No, I would not recommend this company to a friend

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    Nurse reviewers are not valued as professionals; pay is poor; a monkey can be trained to write letters!

    Nurse Reviewer (Former Employee)
    Scranton, PA

    ProsOffice culture is one of solitude. You work in a cubicle all day, and must be very quiet. The case reviews can be interesting with some challenge for a nurse with good medical knowledge and the ability to link it with Medicare requirements.

    ConsFor a salaried position, the company treats its employees as if they are punching a time clock. Watch your lunch break if you get one, because many of us just worked and ate a bagged lunch in our cubicle. The area is monitored with security cameras. Often times, staff were expected to work on Saturdays for no additional pay. Training for new updates could include a webinar for 10 minutes--or a teleconference if the phone system allowed. Management is not truthful about production numbers and deadlines. They dangle the word "bonus" to staff in order to increase productivity--only to find that the bonus does not apply for the time period they needed to up their numbers. Team supervisors were not helpful, and would admit that the employee probably knew more about a particular review, than they did. No help or guidance at all.

    Advice to Senior ManagementDon't threaten staff with your made up rules, as you go along. One week, things are done a particular way, and then the following week, it returns to the way it was previously. Give nurses the respect they deserve.

    No, I would not recommend this company to a friend

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    Maximus NYC

    CSS III (Current Employee)
    New York, NY

    ProsThere is a whole mix of people from different cultures and backgrounds in this company, co-workers try to help to each other on the daily tasks. There is a lot you will learn by yourself.

    ConsThe floor support to agents is absolutely weak , there is no enough training or shadowing, they expect you to learn by yourself by reading em@ils you receive constantly during your whole shift while you are talking to customers on the phone. Your “Team Lead” is the one to provide you support when you have questions however the “Team Lead” in my group yell to people things like “Don’t ask me anything if you haven’t read your thousand email first, use your resources, how can you be so lazy” after exhausted all your resources without finding the answer you need and you ask your “Team Lead” for some guide, you might get and answer like “I’m too busy right now, ask someone else…”
    The way they manage people is horrible, the environment is very restrictive and stressful besides they provide you with ambiguous information.
    Payment is too low for the amount of stress

    Advice to Senior ManagementTreat your people like humans and not like war prisoners

    No, I would not recommend this company to a friend

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    HQ doesn't seem to care

    Anonymous Employee (Current Employee)

    ProsWork-life balance is good, the people I worked with in my immediate workplace were nice and helpful, good experience (to a degree), they will cover some business expenses depending on your role.

    ConsCompensation is on the very low-end of the industry for the size of the company. There are no perks, they barely cover the cost of food when you travel, lots of stupid policies (although I expect this is the case at many companies), and your upward mobility can be severely limited based on the division you're in. Biggest issue is that bonuses are used in place of reasonable base-pay raises, but bonuses are set by what level employee you are, not your individual performance. I'm in a smaller division though, so maybe my experience is localized

    Advice to Senior ManagementFix the bonus structure, stop nickel and diming your employees, become more transparent about P/L of the division, get rid of the travel department - they literally serve no purpose

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Lipstick on a pig

    CCR (Former Employee)
    Austin, TX

    ProsIt was very satisfying to assist recipients who were mentally and physically challenged. This really made you feel good. This however, wasn't the fact with Maximus. I had a really sweet Manager but this was the only person in Management that respected me. Other members of management could care less about you or your concerns. This company is good if you need to pay the rent or make a car payment.

    ConsJust about everything, from working off the clock to the required OT. Accept this job for what it is, if your expectations change after starting work don't be surprised. No one stays and the pay is below average. When you leave, and you will leave, regardless of how or when, just accept the fact that this is a dead end company and that makes the job the same. When you do leave you'll understand what I mean. Better luck in the future!

    Advice to Senior ManagementSeek more scrutiny from the State of Texas, then the corporate culture will have to change. It won't happen without scrutiny from outside

    No, I would not recommend this company to a friend

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    Think Twice before accepting an offer

    Call Center Supervisor (Former Employee)
    Boise, ID

    ProsOpportunity to learn about support of government programs

    ConsManagement would never give definitive answers to questions regarding length of contracts.

    Advice to Senior ManagementBe more open with employees.

    No, I would not recommend this company to a friend

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    Started out great but then could not wait to leave

    Quality Assurance (Current Employee)
    Austin, TX

    ProsThere were a lot of career advancement opportunities. I managed to make use of them for quite a while and enjoyed it mostly.

    ConsTowards the end of my time there, myself and a number of coworkers started to get less and less work to do. We started to feel like we were just filling seats. We would offer to help other coworkers who had too much work and were told we couldn't help. Things became very different, very quickly, and very cliquey.

    Advice to Senior ManagementConsider selecting qualified individuals for advancement and not the ones you go drinking with and entertain at your house.

    No, I would not recommend this company to a friend

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    Started out great but quickly tanked

    Instructional Designer (Former Employee)
    Folsom, CA

    ProsInitially I started working for a training department that understood training, the ups and downs and challenges, how important it was, and that supported instructional designers and trainers.

    ConsWhen I got there, everything at this division had been controlled by one person who did not have the scope for the job. A big shakeup happened in management. A number of people were brought in to run several different departments. And quickly, someone young and inexperienced was promoted to a position above his abilities and while he had a different focus, once again, everything become about one focus to the exclusion of all others. And again, since one person can't run all aspects of a company, especially those he doesn't understand, the project was endangered again and went downhill.

    Advice to Senior ManagementCommunicate! Talk to your people and LISTEN to them. No one person should be in charge of everything. It's too much for one person but ego gets in the way.

    No, I would not recommend this company to a friend

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    Inadequate pay, and little chance for growth within the company.

    Anonymous Employee (Former Employee)

    ProsThe training portion of the position was well-structured. In general, the work was enjoyable, particularly in cases where clients reported gaining a great deal from the interaction.

    ConsLack of consistency among supervisors, both in terms of their knowledge, and helpfulness. High rates of turnover created a lack of cohesiveness within the office. Employees also deserve to be recognized for their efforts to a greater degree.

    Advice to Senior ManagementImprove office culture by allowing for greater levels of teamwork.

    Yes, I would recommend this company to a friend

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    Difficult organization to work for

    Customer Service Representative (Former Employee)
    Boston, MA

    ProsThe opportunity to make connections with co-workers at this company-from all walks of life, while learning about how insurance works and how to deal with irate people with a level-head.

    ConsAttempting to placate more often than not hostile and irritated MassHealth/state Medicaid members, in an inbound call center. Being micromanaged-to the point your supervisor is stating if you don't meet projected goals you will ultimately be fired because she can not "lose her bonus because she refuses to lose her bonus because of you." Not enough adequate support for employees and organization has a huge turnover of employees, after wasting resources to train them-in part because of unfair expectations (those which include no vacation, days off-including sick or personal, and little flexibility in schedule). Overall, if you want to work like crazy for low pay with the hopes of becoming permanent and getting a dollar raise-stick with it. Otherwise avoid, organization lacks transparency.

    Advice to Senior ManagementTreat employees with respect and work harder to make the work environment a place they want to be. Perhaps think about quality over quantity-if you solve a callers problem the first time, spending a few extra minutes, it saves the headache of the same member calling multiple times-ultimately becoming more and more annoyed each time.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at MAXIMUS reviews and ratings — including employee satisfaction and approval rating for MAXIMUS CEO Rich Montoni. All 49 reviews posted anonymously by MAXIMUS employees.