MAXIMUS

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MAXIMUS Reviews

Updated February 26, 2015
Updated February 26, 2015
73 Reviews
2.0
73 Reviews
Rating Trends

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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
73 Ratings

Review Highlights

Pros
  • good pay, mostly friendly employees, some management helpful (in 12 reviews)

  • You truly are helping people in the community and changing lives, so big picture is important (in 11 reviews)


Cons
  • Recent late schedules leave little to no time to live a normal life (in 10 reviews)

  • None, except maybe more room for advancement (in 8 reviews)

More Highlights

73 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Where is this going?-formerly Policy Studies, Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former IT Worker in Denver, CO
    Former Employee - Former IT Worker in Denver, CO

    I worked at MAXIMUS

    Pros

    decent pay, technology it employs

    Cons

    This is for Denver location only.
    workforce; due to many layoffs it suffered, many are demoralized. also that results disconnected teams.
    also, living on government projects is always on the edge.

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    I was satisfied with the work but not with the management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MAXIMUS

    Pros

    I really enjoyed the beautiful building, the free coffee, helping those in need, providing exceptional customer service, and having easy access to HR.

    Cons

    I had no access to easily speak to my supervisor, hardly any breaks, and the company lays people off too often with little reason.

  3.  

    so-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Service Representative in Rancho Cordova, CA
    Current Employee - Bilingual Customer Service Representative in Rancho Cordova, CA

    I have been working at MAXIMUS full-time (less than a year)

    Pros

    Easy to get hired if bilingual
    Gets foot in door for customer service
    steady 8-5 schedule
    no skill required what so ever

    Cons

    you become a robot after the first 4 months
    the medi cal beneficiaries you speak to aren't the nicest
    pay is terrible, minimum wage for being bilingual
    because turn over rate is so high management see's you as just another csr

    Advice to ManagementAdvice

    treat the CSR's like you treat the bene's
    its a stressful job, maybe the turnover rate wouldnt be as high if you properly compensated the CSR's, bilingual people get paid the same as english only speakers, what sense does that make?
    dont expect unrealistic average handle times with the ridiculously faulty and slow systems you have the CSR's use.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Average Pay and bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MAXIMUS (more than 3 years)

    Pros

    Good work opportunity
    Decent salary
    Flexible work schedule

    Cons

    No room for growth
    Managers don't empower employees

    Advice to ManagementAdvice

    Trust employees to do a good job and when they do recognize it. Do everything you can to hold onto the good ones!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Insane red tape and unorganized process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at MAXIMUS full-time (more than a year)

    Pros

    Decent pay and benefits, great coworkers, some flexibility in schedule, at times can feel like you are truly helping clients that use the social programs available.

    Cons

    Red tape through HHSC is horrible, reporting is off the charts, projects many times are not completely thought through and employees are attempting to fix large issues at crucial moments. Instead of being a voice of reasoning with HHSC, employees just continue the brutal process without attempting to improve it.

    Advice to ManagementAdvice

    Empower your staff to create processes that work instead of becoming part of the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Ramp up of new call center always busy, all from scratch, policies and communication is very inconsistent from upper mng

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brownsville, TX
    Current Employee - Anonymous Employee in Brownsville, TX

    I have been working at MAXIMUS full-time (more than a year)

    Pros

    Pay was great and learned many skills since you kinds had to learn as you go.

    Cons

    Management inconsistency, performance reports were always wrong and late, gossip ruled Sr manager , and favoritism.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Upward mobility, however low pay and a chaotic, stressful work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in New York, NY
    Current Employee - Call Center Supervisor in New York, NY

    I have been working at MAXIMUS full-time (more than a year)

    Pros

    Upward Mobility
    Most Federal Holidays Are Holidays With Pay

    Cons

    Low Pay
    Low Paid Time Off
    Stressful Unpleasant Office Environment
    Unreasonable Work Load

    Advice to ManagementAdvice

    Improve Morale

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MAXIMUS

    Pros

    I like working here. I worked here for 3 months.

    Cons

    Alot of people work there.

  10. 1 person found this helpful  

    Temp job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative in Boise, ID
    Current Contractor - Customer Service Representative in Boise, ID

    I have been working at MAXIMUS as a contractor (less than a year)

    Pros

    Decent pay for the area. Training was excellent, they took time to ensure you knew the material. Full benefits if you were there long enough. Most people were genuinely friendly.

    Cons

    Temp job, inconsistent policies. They worker pool is pretty shallow as they have burnt many a bridge with the community there. This is leading to more and more bizarre behavior from seriously damaged people who were hired out of desperation to meet numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Sink or Swim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Project Assistant in Indianapolis, IN
    Current Contractor - Project Assistant in Indianapolis, IN

    I have been working at MAXIMUS as a contractor (more than 3 years)

    Pros

    Autonomy
    No lack of projects to work on

    Cons

    If you are not self motivated, confident and willing to blaze your own path, you will not succeed
    There is no one to watch your back but yourself and everyone is fodder when a project goes sideways

    Advice to ManagementAdvice

    Listen to your team members
    Watch out for the little guy - do not assume that your newest, least experienced person should be sent to lead a project with no ramp up or customer introductions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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