MAXIMUS Reviews

Updated July 30, 2015
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5.0
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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
15 Ratings

Pros
  • Good pay and somewhat good benefits (in 12 reviews)

  • You feel like you are helping people (in 11 reviews)

Cons
  • Recent late schedules leave little to no time to live a normal life (in 10 reviews)

  • No room for advancement, constant change in management (in 8 reviews)

More Pros and Cons

34 Employee Reviews

Sort: Popular Rating Date
  1. MAXIMUS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MAXIMUS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working environment, with great team members and management staff

    Cons

    Nothing bad to say about this place, I really liked working there.


  2. Good Company overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech III in Kyle, TX
    Former Employee - Tech III in Kyle, TX

    I worked at MAXIMUS (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401k, medical, dental, vision, vacation, coworkers

    Cons

    it's difficult to get management to implement changes


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milton, VT
    Current Employee - Anonymous Employee in Milton, VT

    I have been working at MAXIMUS full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunities for advancement and growth, employee development efforts, benefits package

    Cons

    There are no cons that I can think of at this time.

    Advice to Management

    No advice to management at this time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. CSS III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS III in New York, NY
    Former Employee - CSS III in New York, NY

    I worked at MAXIMUS full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Upward Mobility. Professional compared to other call centers. Clear communication between employees and management. Great Team atmosphere. Easy accessible location located in FiDi - Wall Street Area. Monthly meetings to insure the project goals are met. Fidelity 401k 6% match, 4 year vesting period. Good health insurance(~$110) a month. Metro Card Pre-Tax option. Quarterly bonuses. Plenty of overtime. 15 days of accrued PTO. On average 20-30 calls a day. Calls could last from 2mins to 1 hour plus.

    Cons

    Not a lot of flexibility in terns of schedule. M - F: 11:30-8pm shift or split shift Mon - Thur: 8am-6pm, and Sat 9am-1pm, with Fri or Thur of depending on what you get. 30 mins lunch not paid and two 15 mins paid breaks. Hard to have a voice with 200 plus employees. Outdated payment system Semi-Monthly payment system, not a benefit for an hourly employee. Made for exempt salaried employee in mind. PTO is shared with NYC 5 day paid sick leave. No PTO, you will get the time off but you will not get paid. Yearly raise is 1%, adjusting for inflation will net you zero gain. 2-4% is the recommended raise. Micromanaged, but that is to be expect in a call center environment. Salaried workers are Supervisors and above.

    Advice to Management

    Higher wages in order to retain employees. Five dollar gap vs health care plans hourly starting wage. Culture and values could use improvement. Improve the break room areas. Update the payroll system, start using ADP or Fieldglass to make it easier for hourly employees report their time.


  6. Great office culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brockton, MA
    Former Employee - Customer Service Representative in Brockton, MA

    I worked at MAXIMUS (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Awesome people. Advancement assured for those who work hard.

    Cons

    Staff can be a bit study


  7. Helpful (1)

    Great Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MAXIMUS

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people are nice and friendly

    Cons

    No room for growth in the company


  8. Application systems Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Applications Administrator in San Jose, CA
    Current Employee - Web Applications Administrator in San Jose, CA

    I have been working at MAXIMUS full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good, convenient, work from home option,

    Cons

    good, convenient, work from home option

    Advice to Management

    nothing


  9. funtimes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CsrII in Boise, ID
    Former Employee - CsrII in Boise, ID

    I worked at MAXIMUS (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Had its ups and downs but it paid the bills

    Cons

    Computers down..managers not taking supervisor calls


  10. customer care agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Albany, NY
    Former Employee - Customer Service Representative in Albany, NY

    I worked at MAXIMUS (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a very oriented and fast past environment that allowed growth with thin the company. very organized and professional call center

    Cons

    There arent any cons but I had to move back home to syracuse but if I didnt I would definitely still be with that company

    Advice to Management

    I just would like to be in an environment that see your improvments and allows you to be creative .


  11. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MAXIMUS full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company has a great staff. Everyone that works there is very polite and helpful. i recommend working here.

    Cons

    I think that the pay could be higher. My city doesn't have a strong job market, and so wages are often lower than the national averages.

    Advice to Management

    Thank you, guys, for making me a part of the team. I'm happy to help with my technical skills. I hope that I can continue working with you for many years.



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