MSC Industrial Direct Reviews

Updated April 8, 2015
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
11 Ratings

27 Employee Reviews

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  1. Product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in Melville, NY
    Current Employee - Product in Melville, NY

    I have been working at MSC Industrial Direct

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They deliver fast product, national presence

    Cons

    Too many sales programs, goals are NOT realistic, 3rd party firms are influencing the company's every move. Many associates are jumping ship. It's sad to see how the company has changed. It's a one size fits all sales goal no matter your mix of customers or area. I am actively looking to leave. Secret layoffs not much publicity.

    Advice to Management

    Na

  2. Helpful (7)

    Weak Upper Management; No Career Management; Don't believe what they tell you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in Melville, NY
    Current Employee - Product in Melville, NY

    I have been working at MSC Industrial Direct full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Growth Potential, Sales Leader Left (change needed)

    Cons

    Leadership team has no focus, no clear strategy, too many priorities, no career management, culture is awful (back stabbing politics and games); the nicest people get promoted (doesn't matter if you're effective)

    Advice to Management

    None. They don't listen anyway as they don't know how to deal with conflict. They just ignore it.

  3. Helpful (2)

    A company with high integrity.

    Former Employee - Branch Sales Representative in Fort Worth, TX
    Former Employee - Branch Sales Representative in Fort Worth, TX

    I worked at MSC Industrial Direct

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    MSC has a very strong code of ethic and try's to be fair to all associates while not discriminating against anyone.

    Cons

    MSC is run from the top down with high expectations to roll out various programs, leaving little room for autonomy.

    Advice to Management

    Listen more.

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  5. Helpful (4)

    Manager Positions: Many tasks outside of the job description are required in order to be successful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Autonomy with strategy. Flexibility with schedule. Fantastic reputation in industry as MSC is the leader in metal working products. Logistics are very reliable as customers will always get what they ordered next day-take pride in that. Company culture is somewhat positive and conducive to longevity with company. Free company car which spouses are allowed to drive.

    Cons

    Managers-manage-through delegation, even if associate is not qualified to complete the tasks. Total lack of accountability among associates. Field Sales & National Account Sales Department operate as seperate companies ( silo effect). Account Managers are primarily base salary (98% base) with a departmental bonus-so not a huge desire to over-perform. Departmental bonuses are laughable generally under $2,000-10,000 annually.

    Advice to Management

    The review process is too subjective. Change the review process to actually measure someones performance AND Skills not just how your supervisor thinks you should be rated. Fire those people who are repeat offenders of not performing to expectations! Too many people delegate and no one taking action. Create a monetary incentive with a compelling compensation package to motivate and promote the right people.

  6. Helpful (16)

    MSC = no career + no trust + abusive behavior + lack of vision + insecure management + innovators need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people who work at the company are generally decent, kind people who need a job and try to do a good work with no information. The new people brought into the company seem to have strong experience to help the improve the dismal environment we are operating in but I do not know how long they will stay. One guy who joined us a couple of years ago to do marketing just left which was a huge loss for us.

    Cons

    I have been working at MSC for over 17 years and never thought I would write a review on this site but recently I have become more aware of the need to be honest with myself and prevent others from ending up like me. I have only worked at this company and have never been professionally trained, guided to develop my skills or was I given access to leaders in my field to learn. I am considered a valuable MSC associate who is in management making little pay and I am not marketable. I also have seen good talent join us to leave in a couple of years because they had career aspirations that MSC was not prepared to offer. The company in not capable of embracing these big thinkers or making them feel appreciated plus because the management team has been around for so long there is no upward movement. When these people joined in the past I was excited and inspired. Now I know they will eventually leave and each time I am reminded that I am stuck here. I do not have the skills, experience or network to build a career outside of these walls which means I stay and collect my paycheck but never fulfilled. I do what MSC associates do. I pretend everything is great and I smile when it counts. For anyone considering joining this company think twice and then think again. Some observations from inside MSC -
    1. No career here. If you want a job then come to MSC but if you want a career then you should keep moving. This company does not understand what it means to have a career. People are promoted because they have worked here for a long time. There is no advancement until you have put in the years of service and not because of the additional value or skill you have. If you join prepare to be in the same role at the same pay for at least 5 years. Then when you get your promotion do not expect any real pay increase or future path developed. The company operates like a union.
    2. No one trusts each other or the management but what makes this more awful is that everyone pretends to be happy and trusting. The cubicle conversations are always about doubt and a lack of trust in what we are hearing or they are filled with negative conversations about other people. No one will address directly so we are in a constant cycle of disappointment. When you interview the hiring manager will tell you that we are changing. He wants to believe this is true but it is not the case. We have been saying this for years but nothing is different we just churn through good talent and they lose years on their resume.
    3. The environment is abusive across the company. People are paid low and some so low that its common knowledge that associates have to go to food banks yet our management makes billions. The associates are asked to do more with less and some really try but there is no reward or acknowledgement. People who work hard are not developed so we have many people who have decided to collect their paycheck. Its just a job for most and no one cares to give more. MSC created this environment.
    4. There is no clear, differentiating vision for this company. When our current CEO was appointed he created a team to develop the company strategy. It's been two years and we still have not seen this strategy work and most of us know that when we do it will not meet our expectations. The person leading strategy behaves like a used car salesman so no one is confident that the strategy work is going to help us differentiate and win.
    5. The management team is a bunch of insecure men who still behave like they are in high school. They focus on the little problems but make them seem big so no one pays attention to the real problems like the fact that our competition is growing faster than us, that we have no clear strategy and no way to win, that good talent is leaving in part, because of them. They create alliances among each other and then bully their way forward. Yes bully. The CEO wavers easily and they take advantage of this.
    6. Innovation is not understood because the managers have been in their same position for a long time. They do not know what happens outside of these walls. Innovative thinking is not encouraged because it will mean work. This leaves our company vulnerable to the competition. Will MSC be around in ten years? There was a time that I would have said yes with certainty. Not anymore.

    I wrote my review to help both of us. I returned to school and will be leaving MSC soon.

    Advice to Management

    To our CEO, lead. I have known you a long time and know you are smart and capable. Trust yourself. Right now we only see someone who is influenced easily and is not leading us aggressively. Your management team should not be trusted they only care about collecting their paycheck too and are the ones you should be cautious with. They know you are unsure and they use it to their advantage while also telling others they are frustrated by it/you. Their insecurity will result in our company losing more talented people because they ultimately are threatened by anyone who challenges them or highlights the gap.

  7. Helpful (7)

    Go to work, do your job, and shut up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at MSC Industrial Direct full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    OK salary. Can make up time for doctors' appointments, etc.

    Cons

    Management doesn't care about your ideas, so shut up & build salesforce.com for them because they were too cheap to buy a program like Siebel.

    Advice to Management

    Smile every once in a while and don't take yourselves so seriously. Listen to your employees. Attempt to make work a positive environment instead of one filled with doom and gloom. Get rid of the supervisors/managers who are bringing down the team by bringing personal problems to work. Explain the review process & make goals/objectives easier to understand.

  8. Helpful (7)

    Don't use your mind or else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Sales Manager in Chicago, IL
    Former Employee - National Sales Manager in Chicago, IL

    I worked at MSC Industrial Direct full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Stable company that is growing. Good systems, processes, procedures. My co-workers generally wanted to do a good job. Good customer service.

    Cons

    You must act like a robot and question nothing. There is a ton of busy work in order to do your job, just so the leadership can track you. Although the company is growing, there is virtually no opportunity for advancement. Senior Management simply moves the jobs around between themselves.

  9. Helpful (8)

    Bad Exp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse in Harrisburg, PA
    Former Employee - Warehouse in Harrisburg, PA

    I worked at MSC Industrial Direct full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The benifits are ok,the pay is about average

    Cons

    Work employes like dogs.Place is a revolving door

    Advice to Management

    Who am i to advise management,they already think they know everything.

  10. Helpful (6)

    Helpdesk Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst in Melville, NY
    Former Employee - Helpdesk Analyst in Melville, NY

    I worked at MSC Industrial Direct full-time (more than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They are a Great financially stable company

    Cons

    the had very poor lower management

    Advice to Management

    learn how to keep quality employees

  11. Helpful (8)

    Good stepping stone but no career advancement here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Operations in Melville, NY
    Current Employee - IT Operations in Melville, NY

    I have been working at MSC Industrial Direct full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good starting salary, good people, very easy work, free coffee, regular hours
    Good company for "starting experience" in whatever field your job is in

    Cons

    - Work is too easy and simple due to red tape and policies - boring work
    - Jobs are compartmentalized and you will only learn the materials you directly work with - no chance of expanding knowledge
    - 1-2% yearly promotion cap has lead to long time associates doing bare minimum and slacking off since there is no upward mobility to work toward
    - Highly segregated feel toward upper management
    - HR is feared and open door policy typically gets the complainer fired (unless said complainer is in HR)
    - ZERO room for advancement as all new jobs opportunities are filled by consultants - including job backfilling
    - Shady policies - many positions are not shared with internal associates and secretly posted on job sites only
    - Direct manager determines your company advancement - if they do not actively help you advance you will not
    - Very low amount of internal promotions except at manager and above levels - senior management mostly hired externally from other failing companies (Arrow, Computer Associates)
    - Projects stall and take much longer than they should - mostly driven by senior management probably busy counting stacks of money

    Advice to Management

    Came into the company with tales of grandeur and stories that "working hard will get you seen by management and good people will promoted" - have seen zero of it. The conspiracy theories of people in management hiring friends from old companies are very true.

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