MSC Industrial Direct

  www.mscdirect.com
Work in HR? Unlock Free Profile

MSC Industrial Direct Reviews

Updated August 10, 2014
Updated August 10, 2014
98 Reviews

2.6
98 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
46 Ratings

Review Highlights

Pros
  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

  • Great co-workers; good benefits; gives back to the communites they are in (in 5 reviews)


Cons
  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

  • Highly segregated feel toward upper management (in 7 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Go to work, do your job, and shut up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    Pros

    OK salary. Can make up time for doctors' appointments, etc.

    Cons

    Management doesn't care about your ideas, so shut up & build salesforce.com for them because they were too cheap to buy a program like Siebel.

    Advice to ManagementAdvice

    Smile every once in a while and don't take yourselves so seriously. Listen to your employees. Attempt to make work a positive environment instead of one filled with doom and gloom. Get rid of the supervisors/managers who are bringing down the team by bringing personal problems to work. Explain the review process & make goals/objectives easier to understand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Don't use your mind or else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Sales Manager  in  Chicago, IL
    Former Employee - National Sales Manager in Chicago, IL

    Pros

    Stable company that is growing. Good systems, processes, procedures. My co-workers generally wanted to do a good job. Good customer service.

    Cons

    You must act like a robot and question nothing. There is a ton of busy work in order to do your job, just so the leadership can track you. Although the company is growing, there is virtually no opportunity for advancement. Senior Management simply moves the jobs around between themselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Bad Exp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse  in  Harrisburg, PA
    Former Employee - Warehouse in Harrisburg, PA

    Pros

    The benifits are ok,the pay is about average

    Cons

    Work employes like dogs.Place is a revolving door

    Advice to ManagementAdvice

    Who am i to advise management,they already think they know everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Helpdesk Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst  in  Melville, NY
    Former Employee - Helpdesk Analyst in Melville, NY

    Pros

    They are a Great financially stable company

    Cons

    the had very poor lower management

    Advice to ManagementAdvice

    learn how to keep quality employees

    Doesn't Recommend
    No opinion of CEO
  6. 3 people found this helpful  

    Good stepping stone but no career advancement here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Operations  in  Melville, NY
    Current Employee - IT Operations in Melville, NY

    Pros

    Good starting salary, good people, very easy work, free coffee, regular hours
    Good company for "starting experience" in whatever field your job is in

    Cons

    - Work is too easy and simple due to red tape and policies - boring work
    - Jobs are compartmentalized and you will only learn the materials you directly work with - no chance of expanding knowledge
    - 1-2% yearly promotion cap has lead to long time associates doing bare minimum and slacking off since there is no upward mobility to work toward
    - Highly segregated feel toward upper management
    - HR is feared and open door policy typically gets the complainer fired (unless said complainer is in HR)
    - ZERO room for advancement as all new jobs opportunities are filled by consultants - including job backfilling
    - Shady policies - many positions are not shared with internal associates and secretly posted on job sites only
    - Direct manager determines your company advancement - if they do not actively help you advance you will not
    - Very low amount of internal promotions except at manager and above levels - senior management mostly hired externally from other failing companies (Arrow, Computer Associates)
    - Projects stall and take much longer than they should - mostly driven by senior management probably busy counting stacks of money

    Advice to ManagementAdvice

    Came into the company with tales of grandeur and stories that "working hard will get you seen by management and good people will promoted" - have seen zero of it. The conspiracy theories of people in management hiring friends from old companies are very true.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Why do we keep leaders that are failures?

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    Pros

    I've been working in the Sales organization at MSC for years. I'm happy. I understand the frustrations, but it is part of a career in sales. Despite some of the commission struggles I've always been able to grow financially and in my career at MSC. It is not easy.

    Cons

    I have no issue with most of the company. Recent purging in HR was well overdue, but is a good sign.
    I work closely with IT and recently had lunch with a person I work on projects with in IT. That person is always positive and optimistic, but when I asked him how things were he said miserable. Apparently he feels the need to say nothing but positive things because the CIO is on a witch hunt to find anyone who speaks out against him and he makes their lives miserable. As I've seen in other postings, the CIO surrounds himself with Arrow people and "yes" people.
    While there are some good people in IT, doing good things, the CIO has a string of failures since he started with the company and seems to be rewarded for them.
    With an executive crushing an important department in the company, I'm very concerned. Morale in IT apparently is horrible and there is fear and people being abused. I know the head of the Infrastructure for years and he little more than a bully to his team and suck up to executives.
    With leadership like this in IT, we'll continue to over spend and under deliver. I guess the CEO is happy with that sort of performance and building that kind of sweatshop reputation.

    Advice to ManagementAdvice

    Turnover isn't a bad thing. I would bring in some new blood with proven experience in IT. We're not catching up to the competition.

    Doesn't Recommend
    No opinion of CEO
  8. 3 people found this helpful  

    Lackluster growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Associate
    Former Employee - Inside Sales Associate

    Pros

    Management at the branch level tends to be non micromanaging which is nice. They will work with you as you need flexibility in your schedule if you have family needs. Job training is decent, but very scripted. Wish I could give more pro's, but really can't come up with more.

    Cons

    Growth opportunities within the company is abysmal at best. They will continually change up job descriptions in order to prevent people from changing job positions within the company. They have recently made changes that are going to end up hurting their customer relationships and how the customer depends on them to help them with their business. Customers will now be going to their competition (Grainger, Fastenal, etc. ) who will provide the services that MSC once did. If you try to look for growth opportunity within the company but it's not available, they tell you that you can become different levels or grades of the job description that you are now, but fail to ever tell you how to become that. They are way too heavy on the outside sales area and need to get back to the fundamentals of listening to the inside sales staff who are the ones who constantly speak with their customer. Worse part of this company is that I have never in all my years been associated with a company that encourages "tattling" on one another. This company needs to start listening to their "workers in the field" rather than the bean counters and lawyers who make up the rules. Management is always talking about the culture of the company and how we should be obeying it, but will turn around and do exactly what they just told you not to do. Pay at the company is okay, but far below what the hard workers should be paid. This is why the people who will work hard will leave the company and they will be stuck with the ones who find the job to be comfortable and be able to get by.

    Advice to ManagementAdvice

    Start listening to the "peons" in the company. Believe it or not, they are telling you the truth and only really want the best for the company. I worked there for 2 years and during that time watched it slowly deteriorate from a helpful to the customer company to a we just need to save money and work for the shareholders company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    A Terrible Experience Working in the Internal Audit Department as a Senior Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Auditor  in  Davidson, NC
    Former Employee - Senior Auditor in Davidson, NC

    Pros

    The only positive thing were the people I worked with throughout the company to perform audit testing. Everybody was friendly and easy to work with.

    Cons

    The salary left much to be desired but worse than that was the type of work assigned. I was hired as a Senior Auditor and was performing work that would have been suitable for a Staff Auditor. Almost all of my assignments were performing SOx 404 testing. Aside from that I performed quarterly review for the quarterly Management Call and a Branch Audit. Everything I did was very simple and there was no challenge. There were times when I would have nothing to do for days. I have never been more bored than when I worked here. Also, after being there for a couple of months it was obvious that there was virtually no room for advancement and would be stuck in that position. On top of all of this, the leadership within the department did not seem to understand that Internal Audit reports to the Audit Committee and not Senior Management of the company. The Internal Audit department leadership seemed to fear Senior Management and how they would react to issues raised from testing performed
    . I would never work for this employer again!!

    Advice to ManagementAdvice

    Be sure to have people in the Internal Audit department leadership that are qualified with adequate experience to perform their job adequately.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    MSC has lost its focus, edge, identity and department VP's and Directors are the problem.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Melville, NY
    Current Employee - Anonymous Employee in Melville, NY

    Pros

    Many of the people here are a pleasure to work along side. Pay is ok, however you are expected to be on call 24/7 and when you're on vacation. The CEO, Erik Gershwind, is a genuine person and does care about the business and people; however his leaders do not and the Associates message never makes it to him or is twisted/spun to smooth out any issues if it does.

    Cons

    Many upper management and department heads are a disaster, they clearly follow the "do as I say and not as I do" method of leadership. VP's and Directors are "engaging" with others in the company and not on a business level. They are invisible and everything positive is because of them and their leadership, yet anything bad is on the "team". Too many leaders take credit for others work/ideas. Growth within the company used to be the norm, now it's practically gone. There is no trust in the leadership in various departments (marketing, sales, product, IT, accounting and HR to name a few).

    Recent move to Davidson, NC has many people in Melville concerned about the company future here on Long Island. Erik is doing his best to keep the good people who haven't made the relocation, however the good ones are looking and some have already left. It's a ghost town in Melville and only getting worse. I hear there are department leaders reconfiguring the seating plan to get more people together...unfortunately the issue isn't who sits near me, it's the VP's and Directors who are leading us.

    The next year will be very interesting around here. If I am still around, I hope it's interesting because of the positive changes and not the sound of more people running out the door (myself included).

    Advice to ManagementAdvice

    Erik, please take a serious look at your leaders in IT, HR, Product, Sales and Marketing...they have all but drained any creativity and entrepreneurial spirit that built the company. They dictate how they want it and if you have any ideas that do not support them, you are a problem. Unfortunately, we are losing right now so their dictated direction is not working. It's no longer fun to come to work everyday.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    What is it really like at MSC after 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    Pros

    Company provides an excellent training program, but it is very scripted.

    Cons

    NO growth opportunities once hired, HR department is paranoid and schizophrenic. Open new and additional background checks, subject you to a battery of psychological and skills based testing. Internal recommendations and feedback are ignored.

    Advice to ManagementAdvice

    Less focus on pleasing Wall Street and get a grip on the reality of the competitive landscape. The answers lie within the Company. Listen to your Customers and own people (particularly at the ground level) their ideas and suggestions are free and worth more than those you are paying for. Throw away the script and can the hokey applause track used in corporate communications.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for MSC Industrial Direct? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.