MSC Industrial Direct Reviews

Updated June 25, 2014
Updated June 25, 2014
98 Reviews

2.6
98 Reviews
Rating Trends

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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
46 Ratings

Review Highlights

Pros
  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

  • Great co-workers; good benefits; gives back to the communites they are in (in 5 reviews)


Cons
  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

  • Highly segregated feel toward upper management (in 7 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Good place to work- Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at MSC Industrial Direct full-time for more than 3 years

    Pros

    Product offerings and the ability to deliver on time to customer.

    Cons

    To much mid-management, compensation plan is very hard to understand, Micro management becoming a problem.

    Advice to ManagementAdvice

    Cut management team in half so that the sales team doesn't have to carry all the weight of the company. Develop pay plan for all sales to understand. Stop with all the micro management.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good Morals and ethics at MSC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time for more than a year

    Pros

    Good place to work! The company values are true to what they tell you in training. You get 6 months to build your knowledge and resources.

    Cons

    The biggest challenge is learning the products, however if you just learn to tell your customer you'll look into whether or not you carry something, not just a flat out "no", MSC probably sells it or can source it.

    Advice to ManagementAdvice

    Continue to grow aggressive strategy to crush the competition

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 10 years

    Pros

    great People, excellent benefits, rewards for hard working people.

    Cons

    Nothing to report. overall a great company

    Advice to ManagementAdvice

    Don't forget about the people who helped make the company it is today.Upper management sometimes forgets about the associates that have been with the company long term and are wowed by something new.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Packer  in  Elkhart, IN
    Current Employee - Packer in Elkhart, IN

    I have been working at MSC Industrial Direct full-time for more than 5 years

    Pros

    Excellent benefits that begin within the first year of employment.

    Cons

    Nothing to say at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great Company - needs to update technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 8 years

    Pros

    Many great people work here and training is excellent. I've worked here for nearly 10 years and have never been micromanaged. MSC does a lot of good things in the communities it's in, especially in the two headquarters locations. A lot of change is happening now, which can be uncomfortable, but in a big-picture view, the changes being made are needed for the future. We can't grow the way we want to without making changes to our infrastructure.

    Cons

    Technology is not cutting edge, or even close. Technology that we have, we don't use to its full potential. Hopefully this will change.

    Advice to ManagementAdvice

    Be competitive with compensation - not just when hiring, but when promoting and retaining. We are losing people after a long stretch of low merit budgets.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    hopeful for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative  in  Melville, RI
    Current Employee - Administrative in Melville, RI

    I have been working at MSC Industrial Direct full-time for more than 10 years

    Pros

    good foundation and history, great market, encouraging prospects for change

    Cons

    tough time right now...mgmt must execute on the change they are talking about and execute on the strategic plan to return company to growth.

    Advice to ManagementAdvice

    deliver on the promise of change.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Overall great company but have pockets of hostile management. Seems to be no accountability for some management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time for more than 5 years

    Pros

    Great co-workers; good benefits; gives back to the communites they are in. In the past had a strong corporate culture, has since been slowly eroded over time.

    Cons

    Hostile work environment from one division's senior management, no understanding of the work being performed by senior management, and will retaliate against anyone who speaks up.

    Advice to ManagementAdvice

    Start respecting your employees, show true leadership, and ensure toxic management is either reined in or removed from management positions.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Baptism by Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleSales Account Representative  in  Southfield, MI
    Current Employee - TeleSales Account Representative in Southfield, MI

    I have been working at MSC Industrial Direct full-time for more than a year

    Pros

    -lots of overloading training in your first years
    -generous insurance plan
    -technical support team to back you up
    -commission is great...if you can actually make it.

    Cons

    -just about everyone in the office is written up due to unrealistic metrics
    -managers all have different levels of knowledge/style/rules followed
    -micromanagement at it's "finest"
    -living on welfare 80% of the time.

    Advice to ManagementAdvice

    Let us swap vacation time. It says you can in your handbook, but each location chooses or doesn't choose to follow it!!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Strong culture, great distributor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time for more than 3 years

    Pros

    Strong support, training, and product offering. A lot of great ideas in the works to really kick the sales group into high gear.

    Cons

    Weak on tools for selling. Lots of promises delivered way too late. What tools there are are locked down with security and lack of remote access. No company laptops. Heavy metalworking focus is tough to beat in the market but can leave MRO based sales folks out in the cold or needing to adapt metalworking sales tools to MRO uses.

    Advice to ManagementAdvice

    Keep up the good work. Ease up the reigns on OSA data security for remote access or issue company laptops or tablets. See you at $10B!

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Company, dysfunctional Human Resource Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time

    Pros

    Some of the best and brightest people in the Distribution field.

    Cons

    Human Resources is supposed to be the keeper of the "culture" yet, at the highest levels, are the biggest violators of the "culture".

    Recommends
    Positive Outlook
    Approves of CEO

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