MSC Industrial Direct

  www.mscdirect.com
  www.mscdirect.com

MSC Industrial Direct Reviews

Updated November 13, 2014
Updated November 13, 2014
108 Reviews
2.8
108 Reviews
Rating Trends

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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
54 Ratings

Review Highlights

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)


Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    The post below for Erik and Mitchell is exactly what is wrong with company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 3 years)

    Pros

    Growth Company, Excellent Industry, Great Projects

    Cons

    Many long term employees feel entitled, resist change and behave terribly. Culture promotes back stabbing as opposed to teamwork. Anyone that tries to bring change will be under attack.

    Advice to ManagementAdvice

    To the poster of the message, if you have that many complaints about the company, you should leave. You probably will not because you have stayed in a comfortable position so long that you have no marketable skills (do you work in Product???). If you are going to stay and you have issues, address them with the individuals at work and act like you are on the team. Stop running to Erik and Mitchell. MSC is not a small company anymore, so stop behaving that way. Leadership needs to stop allowing this complaining to happen.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good experience at MSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at MSC Industrial Direct

    Pros

    Fellow associates and perks to job

    Cons

    None at the moment

    Advice to ManagementAdvice

    Advance associates based more on performance

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Intelligent,strategic Upper Management, but lower management under utilizes resources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Melville, NY
    Current Employee - Consultant in Melville, NY

    I have been working at MSC Industrial Direct as a contractor (less than an year)

    Pros

    Good direction from executive managment team. Well thought out strategic plan clearly communicated to Management. Company provides excellent resources to achieve excellent results.

    Cons

    The company is on a hiring freeze.
    Lack of flexibility in working hours.
    Low energy atmosphere where people actually sit in their cars in the parking lot waiting for work hours to begin. I've never experienced that in my life!
    Seems to be alot of animosity toward consultants. Feels like eyes are always on you and everyone is walking on egg shells.
    Appears to be lot of free time on the hands of non-management employees. Atmosphere is very dismal among admin teams.
    Positive energy (but a bit paranoid ) at management levels; Middle Management is very nervous about making a mistake -- even on something insignificant. They are afraid they will appear as if they don't konw what they are talking about. I assume this is due to a highly demanding Senior Executive Team, which goes without saying when you are making very high salaries.

    Advice to ManagementAdvice

    The office culture may lighten up if employees were allowed some flexibility in work hours (8-5 perhapsr) or working through lunch to leave early. Highly consistrictive rules may be needed for hourly employees, but I assume that is why they need to swipe their badges regularly.
    Overall, the leadership team is highly intelligent and driven to succeed but don't appear to understand the "lower level" culture which is true for alot of large companies. Remind your Middle Managers to thank those who work for them. A little bit goes a long way for improving morale as does giving a little flexibility in working hours.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Lots of freedom and chances for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Chicago, IL
    Current Employee - Outside Sales Representative in Chicago, IL

    I have been working at MSC Industrial Direct full-time (less than an year)

    Pros

    This job offers plenty of freedom in terms of hours worked. It is a growth company with plenty of opportunity for success.

    Cons

    Commission structure is light, with little room for growth.

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Good Morals and ethics at MSC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time (more than an year)

    Pros

    Good place to work! The company values are true to what they tell you in training. You get 6 months to build your knowledge and resources.

    Cons

    The biggest challenge is learning the products, however if you just learn to tell your customer you'll look into whether or not you carry something, not just a flat out "no", MSC probably sells it or can source it.

    Advice to ManagementAdvice

    Continue to grow aggressive strategy to crush the competition

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work- Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at MSC Industrial Direct full-time (more than 3 years)

    Pros

    Product offerings and the ability to deliver on time to customer.

    Cons

    To much mid-management, compensation plan is very hard to understand, Micro management becoming a problem.

    Advice to ManagementAdvice

    Cut management team in half so that the sales team doesn't have to carry all the weight of the company. Develop pay plan for all sales to understand. Stop with all the micro management.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 10 years)

    Pros

    great People, excellent benefits, rewards for hard working people.

    Cons

    Nothing to report. overall a great company

    Advice to ManagementAdvice

    Don't forget about the people who helped make the company it is today.Upper management sometimes forgets about the associates that have been with the company long term and are wowed by something new.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great Company - needs to update technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 8 years)

    Pros

    Many great people work here and training is excellent. I've worked here for nearly 10 years and have never been micromanaged. MSC does a lot of good things in the communities it's in, especially in the two headquarters locations. A lot of change is happening now, which can be uncomfortable, but in a big-picture view, the changes being made are needed for the future. We can't grow the way we want to without making changes to our infrastructure.

    Cons

    Technology is not cutting edge, or even close. Technology that we have, we don't use to its full potential. Hopefully this will change.

    Advice to ManagementAdvice

    Be competitive with compensation - not just when hiring, but when promoting and retaining. We are losing people after a long stretch of low merit budgets.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Packer in Elkhart, IN
    Current Employee - Packer in Elkhart, IN

    I have been working at MSC Industrial Direct full-time (more than 5 years)

    Pros

    Excellent benefits that begin within the first year of employment.

    Cons

    Nothing to say at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    hopeful for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative in Melville, RI
    Current Employee - Administrative in Melville, RI

    I have been working at MSC Industrial Direct full-time (more than 10 years)

    Pros

    good foundation and history, great market, encouraging prospects for change

    Cons

    tough time right now...mgmt must execute on the change they are talking about and execute on the strategic plan to return company to growth.

    Advice to ManagementAdvice

    deliver on the promise of change.

    Recommends
    Neutral Outlook
    Approves of CEO

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