MSC Industrial Direct Reviews

Updated June 24, 2015
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5.0
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
14 Ratings

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at MSC Industrial Direct

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well run company. Great to work for

    Cons

    None. They are well run

    Advice to Management

    Keep up the good work


  2. Branch Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Freedom Amazing support Great benefits (phone, iPad, company car)

    Cons

    Pay for the position was not the best when I was there. It was also a confusing pay structure. The programming used to track calls was not efficient. There was an app or the website that could be used but the app was preferred by the company even though it was confusing. Not too diverse in terms of backgrounds and in terms of ethnicity

    Advice to Management

    Continue to take the feedback from associates. Support new BSRs by having larger cap veterans ride around with BSRs on their sales calls. Maybe create a position just for a sales veteran that can train new BSRs and accompany them on their sales calls a few times a week until they feel comfortable.


  3. Very solid company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Associate in Columbus, OH
    Former Employee - Inside Sales Associate in Columbus, OH

    I worked at MSC Industrial Direct full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even in an economic downturn, they never laid off an employee. MSC is a great company for which to work.

    Cons

    There is limited mobility to other positions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. MSC Sacramento, CA is the best run branch with exceptional employees!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Metalworking Account Manager in Sacramento, CA
    Former Employee - Metalworking Account Manager in Sacramento, CA

    I worked at MSC Industrial Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    MSC is the most progressive company in product offering and diverse culture of employers!!! Great company!

    Cons

    I have to say that MSC is a model company and I hope to someday work for them again!

    Advice to Management

    none!


  6. AMAZING CULTURE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is amazing, very helpful management no matter what level of employment.

    Cons

    Really have no cons, this company has helped me with my career from day1.

    Advice to Management

    None. keep doing what your doing.


  7. I miss it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Melville, NY
    Former Employee - Executive Assistant in Melville, NY

    I worked at MSC Industrial Direct

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Culture is terrific! Taught me how companies can think positive of all employees

    Cons

    None to talk about - great place

    Advice to Management

    Your perfect!


  8. Helpful (3)

    Msc and the vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits most are not willing to change however those that understand and see the vision of Erik and understand to be better we must change will thrive

    Cons

    All dont understand Eriks vision and that will be our downfall if all levels are not aligned.

    Advice to Management

    Continue to seek great talent and listen to your people that perform the tasks on a daily basis. Understand that you have associates that care and bleed MSC. Erik know that your team cares and that the CFCS want to meet and exceed your expectations, we need the tools to make us better on a consistent basis. We believe in you and this company. Don't forget about us and the daily efforts that do provide positive results.


  9. Helpful (1)

    Great company, great values!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSA in Reno, NV
    Current Employee - OSA in Reno, NV

    I have been working at MSC Industrial Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that is growing. Great values.l Wonderful leadership from Erik Gershwind down. Diverse workforce including older workers Great training and salary. Outside sales associates even get a very nice company car

    Cons

    None that I can think of.

    Advice to Management

    Continue to follow Sid's foundation. Continue doing the wonderful job you're doing.


  10. Helpful (2)

    Great company with lots of room to move

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Detroit, MI
    Current Employee - Customer Support in Detroit, MI

    I have been working at MSC Industrial Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to work, benefits are good and you know what is expected of you. The location I work at there is plenty of room to move around, the salaries are better than most call centers and everyone treats you well. The call center manager Kathy Green is a fantastic manager, you know what is expected of you and her door is always open. Been here under a year and already promoted because I work hard and take pride in my work. If you don't, you probably won't succeed here. They care about their customers and employees, they make decisions as a company based on what is good for everyone.

    Cons

    Better raises would be my only con

    Advice to Management

    Pay is decent, however pay your top performers like top performers or they will eventually stop performing at such a high level because they can work just as hard as the slacker next to them and still get the same raise.


  11. Helpful (1)

    Best culture in the world where the customer comes 1st

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's always a team effort with every level participating and caring for the customer along with the success of the company. Very unique situation these days. Benefits go above and beyond.....

    Cons

    Honestly only irritating thing I've found is the style of quote we send out to customers. They lack in complete product description and are difficult to identify.

    Advice to Management

    Have never worked for a more supportive encouraging management team in my life.



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