Mac-Gray

  www.mac-gray.com
  www.mac-gray.com

Mac-Gray Reviews

Updated December 2, 2014
Updated December 2, 2014
10 Reviews
2.9
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mac-Gray Chairman and CEO Stewart Gray MacDonald Jr.
Stewart Gray MacDonald Jr.
7 Ratings

2 Employee Reviews Back to all reviews

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  1.  

    A company that lost its way....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mac-Gray full-time (more than 8 years)

    Pros

    Prior to the acquisition, it was a solid place to work. Everyone worked hard and management had a clue and we were known for good service.

    Cons

    Now that CSC has purchased us, the service is lacking. Management is out of touch. They pretend it is great and send stupid praise emails. They are either clueless or just plain ignorant.

    Advice to ManagementAdvice

    Start over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Its the MacGray way or hit the highway

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager in Tucson, AZ
    Current Employee - Branch Manager in Tucson, AZ

    I have been working at Mac-Gray

    Pros

    Its a job but don't expect too much from it.

    Cons

    Senior Management are clueless of the operation of the organization. Most are not from this industry.
    There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus".
    I never heard of an organization where the branch sales team is not responsible to branch managers.
    The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

    Advice to ManagementAdvice

    Create a training program for recruiting technicians.
    Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over.
    Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months.
    Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.

    Doesn't Recommend
    Disapproves of CEO

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