Mac-Gray Reviews

8 Reviews

8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mac-Gray Chairman and CEO Stewart Gray MacDonald Jr.
Stewart Gray MacDonald Jr.
5 Ratings

1 Employee Reviews Back to all reviews

Sort: Popular Rating Date

    Its the MacGray way or hit the highway

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager  in  Tucson, AZ
    Current Employee - Branch Manager in Tucson, AZ

    I have been working at Mac-Gray


    Its a job but don't expect too much from it.


    Senior Management are clueless of the operation of the organization. Most are not from this industry.
    There is a very serious cultural rift between sales and operations. Sales tend to be college educated, well paid and whine about everything. Operations are techs who seldom become management because there is no methodology to train them. Therefore operations tend to be blue collar, poorly paid, and the whipping boys for every problem. Sales takes great satisfaction throwing Operations "under the bus".
    I never heard of an organization where the branch sales team is not responsible to branch managers.
    The internal accounting software is not user friendly to the staff who are given P&L responsibility without any input. Sales overestimates new job revenue and operations then suffers from missed targets.

    Advice to ManagementAdvice

    Create a training program for recruiting technicians.
    Bring in a consulting team to review branch salaries; what they will find is sales is grossly over paid and operations grossly under paid which is evident in the high turn over.
    Something is seriously wrong when senior staff who accompany an acquisition are gone within 24 months.
    Something is seriously wrong when the customer base that accompanies an acquisition, and has been stable for years, starts to erode immediately after MacGray takes over.

    Doesn't Recommend
    Disapproves of CEO

Worked for Mac-Gray? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.