2.8 of 5 8 reviews Waltham, MA 500 to 999 Employees

Mac-Gray Reviews

Be The First To
Add Photos

All Employees Current Employees Only

2.8 8 reviews


60% Approve of the CEO

Mac-Gray Chairman and CEO Stewart Gray MacDonald Jr.

Stewart Gray MacDonald Jr.

(5 ratings)

1 Employee Review Back to all reviews
Relevance Date Rating
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Gain great experience, don't expect advancement

    Marketing (Former Employee)
    Waltham, MA

    Pros- Low-stress work environment. A pleasant place to work with nice people.
    - Some departments offer the ability to gain varied experience; a great foundation/stepping stone to other opportunities
    - Flexible schedules and very generous paid time off opportunities. Perks like Summer Fridays.
    - Industry leader in laundry constantly making improvements to its service offering

    Cons- Professional advancement is important to me, and was something I emphasized upon hire. As I excelled at my position and positions above me opened up, it was disheartening to see that in spite of the fact that I was told Mac-Gray hires from the inside, they absolutely prefer bringing in new hires from outside. It's discouraging and encourages high turnover
    - In conjunction with the above, formal annual review process is in place, but seems to be just for show. A good review does not translate to higher monetary compensation (there is a "standard annual raise") or improved opportunities. Mac-Gray does not take employee development seriously.
    - While some benefits (time off) are impressive, pay is very low and healthcare could use improvement.
    - Has a very large, corporate feel to it. Innovation is not encouraged in departments other than R&D. The corporate structure has a very slow and bloated feel to it, minimizing adaptability and creativity.
    - Company technology (computers/software) are slow and outdated, contributing to major inefficiency and frustration.
    - Service department needs improvement for the rest of the company to function effectively.

    Advice to Senior Management- To avoid turnover it is so important to value your top employees and move them forward. I have seen promising hires leave much to the shock of management, and I can't understand their surprise. No one compensated the top employees for their hard work; their exit was inevitable. Please take annual reviews seriously and structure in monetary incentives that seriously reward hard work. Good hires are hard to come by; value them.
    - Throw out all of your computers and buy new ones. The technology is painfully outdated.
    - Human Resources needs improvement. Training is great but compensation, benefits, and a culture created by HR are sub-par.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Mac-Gray? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Mac-Gray reviews and ratings — including employee satisfaction and approval rating for Mac-Gray CEO Stewart Gray MacDonald Jr. All reviews posted anonymously by Mac-Gray employees.