Macerich

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Macerich Reviews

4 Reviews
1.0
4 Reviews

Recommend to a friend
Approve of CEO
Macerich President, CEO, and Director Art Coppola
Art Coppola
4 Ratings

4 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Supervisor in West Los Angeles, CA
    Former Employee - Security Supervisor in West Los Angeles, CA

    I worked at Macerich full-time (more than 5 years)

    Pros

    All the Pro's left when Gene Thompson and Dennis Scott passed. They really understood what security is and the important role that they played within the company.

    Cons

    All the security staff is poorly trained, underpaid and constantly under pressure by a spineless manager. Never willing to stand up for the employees and only siding with his wife who works within the mall. Which is a company violation (fraternizing with mall tenants). The work environment was so hostile that everybody was back stabbing each other at every turn. Management treated the security staff like 3rd rate janitors. Some of the security supervisors would show up drunk or start drinking while on the job! It took one property manager 4 months to finally introduce himself to the staff. During those 4 months he just walked around and complained about every single bad detail the mall had and how the staff failed to observe it. The only growth here, is to quickly grow out of this property into a better place. Better yet, dump security and grow into a REAL CAREER and never look back. Macerich will never be the same and this mall (Pavilion) will end up like the Hawthorne Plaza. Time Off policies? Well, everyone steals from the time clock because they sign it themselves. They also steal from the lost and found via manipulating the report information. You can't count on the employees there. They will back stab you. If you're not part of the "click", you're in for a hard time. There too many negatives to list, so just stay away from this area and the company all together!

    Advice to ManagementAdvice

    How you people just treat your staff like human beings instead of cattle!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    HR is incompetent and corrupt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    There are very few departments at Macerich that have high retention. Those that do have happier employees, and completely ignore HR practices and programs - which are completely outdated. If you are lucky enough to be in one of those departments you will get at or above average raises and bonuses, regular promotions, and will likely be instructed to stay away from HR.

    Cons

    The HR department has absolutely no credibility or influence in the organization. They have no professionals in HR that stand up to the bullying managers found in most parts of the company. I have heard that within HR that employee treatment is the WORST!

    So many at SVP and VP level continue to manage like it's 1960. The executive management team has no use for the staff level employee, they are very self-motivated and barely know employee names.

    The company touts being adaptable and ready for change, but that is totally untrue. So many layers and lack of empowerment makes this 'corporate value' a joke.

    Advice to ManagementAdvice

    Overhaul HR all together, so that you can hire savvy professionals that can really make a positive difference in the company. Don't ignore this important function - it can really make a huge positive contribution with the right staffing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A waste of my time... if I could do it over again, would not have taken the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macerich full-time (more than a year)

    Pros

    The co-CEOS of the firm mean well. I think they really want a company like Zappos, a company they went to visit to learn how they developed a positive work environment in a corporate world.

    That's about all the positive I can muster up. It was that bad.

    Cons

    While the co-CEOs mean well, the problems start at the top with the Partners, all the way down to the Managers, and into the HR department.

    The Partners play favorites, ignoring those they dislike or don't care about. They give you a fake smile and then talk behind your back. I think there was maybe 4-5 Partners throughout the firm that I met who actually were genuine, and really cared about their staff. The rest just use the staff to make themselves look good.

    The managers in this firm were a mix of good and bad. The bad being those who were abusive to staff. Everyone, including Partners and HR, knew about the reputations of the bad managers, but nothing was ever done. Why? Because the abusive managers brown nosed the partners, and of course, they were friends with everyone in HR. They knew the right people to befriend, so they would be untouchable. Shameful how they allowed people to be treated.

    The HR department is unable to keep their mouth shut, so if you have a real complaint, your best bet is to tough it out or find another job, because if you complain about them, they usually notify the offending party, and your life becomes hell then. I saw it happen to numerous people, so I knew better than to go to HR to complain about harassment.

    And forget about a career here. How can you have a career when the turnover rate is ridiculous, and on top of that is the massive layoffs every 2 years (they laid off nearly 7-8% of their staff (77 people) in May, while also having another 150-200 quit or get fired after the layoff (fired separately to avoid having the layoff number be higher than it already was).

    Advice to ManagementAdvice

    The co-CEOs mean well, but they need to walk the walk, not talk the talk. If you really want to create a place that is a place that people will want to work, you will really need to fire off like half the managers and partners.

    One lesson I got out of this, if a company you're applying for spends a lot of time telling you about all the "Best Places To Work" awards they've won, don't take the job. I work for a new place who hasn't tried to pursue honors or awards recognizing their work place as a "great place" to work. Ironically, they spend their energy and time into actually making it a great place to work.

    RK spent more time pursuing awards than actually implementing changes to make it a "great place" to work. One only has to look at their turnover rates, and how many people try to leave it annually. Yes, public accounting firms get high turnover rates, but RK's rate is nearly 50-75% higher than the average, and that alone should be alarming.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Macerich not the place to be if you value job security and back stabing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Security Manager in Schenectady, NY
    Former Employee - Security Manager in Schenectady, NY

    I worked at Macerich

    Pros

    When there was a good team in place it was a great place to work.

    Cons

    Good teams were far and few

    Advice to ManagementAdvice

    To much micro management

    Doesn't Recommend
    No opinion of CEO

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