Macy's

  www.macysinc.com
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Macy's Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.9 4,278 reviews

64% Approve of the CEO

Macy's Chairman, President, and CEO Terry J. Lundgren

Terry J. Lundgren

(1,218 ratings)

48% of employees recommend this company to a friend

Review Highlights

Pros
  • The only "pro" about this job is the employee discount, but it isn't even that great(in 486 reviews)

  • Work Life balance, advancement opportunities are a great part of Macy's(in 94 reviews)


Cons
  • If you don't push their credit card down the customers throat you get fired(in 315 reviews)

  • They promise a work/life balance but I have not figured that part out yet(in 95 reviews)

1,464 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good discount and benefits, but managers don't manage properly

    Sales Associate (Former Employee) Aurora, IL

    Pros20% Discount, Macy's Money is great, ability to switch shifts easily, some great co-workers

    ConsManagers focus on the wrong things, customers can be awful, lazy co-workers, lack of upward mobility

    Advice to Senior ManagementManagers need to be realistic with credit goals--we can't open new accounts when no one is in the store. Managers seemed MIA for many of my shifts, didn't make sure everyone was pulling their weight

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    women shoe sales

    Women Shoes Sales (Former Employee) Seattle, WA

    Prosdiverse work environment
    flexable work hours

    Consunorganized management
    stressful environment during big sales

    Advice to Senior Managementlearn to become more organized

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Okay Job With Okay Pay

    Anonymous Employee (Former Employee)

    ProsVery flexible. As a part time associate the hours are great. Don't have to stay after store hours like other retail stores

    ConsMinimum wage. Management was horrible. They showed favoritism to older employees didn't pay attention to newer employees. Expected you to know everything about the store with very little training.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Making MAGIC, But Grossly Underpaid

    Sales Associate (Current Employee)

    ProsI appreciate the little incentives and rewards for doing your job well. Macy's is all about making MAGIC! Make the customer feel better when they leave than when they came in. Management empowers associates to make customer service decisions such as returning pretty much ANYTHING, honoring coupons or discounts for anything the customer asks for, and just saying "yes" whenever possible. If you go a thousand miles out of your way to help a customer, you *might* get a special recognition. It feels pretty good when you know you've helped someone out and the customer is truly appreciative.

    Best thing about working at Macy's is you get paid every Friday. Swapping, picking up, or getting rid of shifts is pretty easy through their online employee page. There are not often shifts available to pick up, but it's an easy process if you can find them.

    ConsSeriously, SERIOUSLY underpaid. If Macy's values it's employees the way they SAY they do, they would honor them with a liveable wage. Macy's is WAY below industry standard for comparable businesses (Dillard's, Nordstrom, etc) in what they pay employees. I have worked for Macy's (and stores that later became Macy's) off and on for 20 years. I made more 20 years ago working for Robinson's-May (an affiliate which later became Macy's) at $10/hr in 1994, than I do now. In 2013, I was hired at $8.75 and after 8 months and an out-of-state transfer I now make $9.35. I'm single, over 40, and have no children. It is not enough, even "full-time" to pay for even a small one bedroom apartment. Full-time, by the way, is considered 28 hours - IF you can get it. You must maintain an average of 32 hours a week for health insurance, which is good, but very expensive.

    Aside from wages...

    If you work in women's clothing, be prepared to work very hard. Expect to be exhausted when you clock out. Women are complete and utter slobs when it comes to shopping and trying on clothing. They will trash the fitting rooms and leave you with mountains of wadded up clothes to sort through and put away. A Z-bar (or Z-rack) is a two tiered, rolling rack that is about 6 feet in length. Expect multiples of these racks full of clothing to put back in the floor daily. But don't forget, you also have to greet each and every customer, meet your sometimes outrageous sales goals, and push credit accounts. You'll need that employee discount just to help cover the shoes you'll have to replace on a regular basis as standing, walking, sometimes running, 4-8 hours a day will wear them out faster than you can believe.

    I recently transferred stores. Both have been perpetually understaffed at all times. Expect to work your entire department BY YOURSELF within the first week of your employment. Don't count on getting any breaks, other than your 30 or 60 minute lunch, unless there are other people working in your area. You could go up to 5 hours without a break. This happens regularly.

    Despite my complaints, it IS a decent place to work. Management, in my experience, has been supportive, and the customers are generally pretty good. My biggest issue is that sales associates are not compensated properly for the work we do.

    Advice to Senior ManagementPay your employees a liveable wage. This means a minimum of $10.50/hr. Advocate for the company to pay a liveable wage. Stop understaffing the stores. There will ALWAYS be call-outs plan for it.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Unimpressive

    Sales Associate (Former Employee) Newington, NH

    ProsI can pick my own hours with flex scheduling, and usually there's 20-30 to pick from each week. Work is fairly easy. You can try on cosmetics and it's really fun to learn all about the makeup.

    ConsAt just above minimum wage, the pay is unimpressive. They don't train you. You watch 8 hours of videos in the HR office, but then when you're on the floor, you're pretty much thrown to the wolves, which results in both awkward and embarrassing situations. I had to close my section of the store ALONE the first night I worked, not knowing how to close the register or when or how I could leave the store. Some of the associates were great, while others were rude and standoffish - acting as if being an employee of Macy's for 5+ years is an accomplishment, and as such, they don't need to associate with new workers.

    Advice to Senior ManagementTrain people on the floor, especially for their first week or two. Give them a seasoned and understanding associate rather than hanging them out to dry on their own. More emphasis on product knowledge would also be appreciated.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Boring, but great for Christmas shopping

    Sales Associate (Current Employee) Spokane, WA

    ProsI liked the discounts.

    ConsIt was extremely boring.

    Advice to Senior ManagementGive the staff something to do!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    No consistency, but not a terrible place to work.

    Sales Associate/Specialist (Current Employee) Kennesaw, GA

    ProsMy Schedule Plus is a great tool to help you get your schedule to fit your life. The associates are mostly nice, a few obnoxious apples, but they don't spoil the whole bunch. It's a good place to learn about how retail works. They're pretty transparent about their goals and what they expect of people, so that makes it decently laid back. If you do your job and you want to move up, you will. They also give you a lot of power to do what you need to do to keep the customer happy, so that's nice.

    ConsThe work environment with it's sales goals and credit goals tend to keep people on task, but sometimes it makes them mean. The management is not consistent, at least not in my store. They are alway switching up people and any connections you make seem to feel hollow and useless because they aren't going to get you anywhere, really. I just recently moved up in the department and now I'm going to have to start with a new manager that I don't even know. They are really credit hungry in this place, even on days when they know it's gonna be rough to get them.

    Advice to Senior ManagementKeep the credit incentives the same, it's hard to sell when you keep changing it from 20% to 15% savings on their bill when they open an account.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was a wonderful stepping stone for my career.

    Sales Associate (Former Employee) Newport Beach, CA

    Prosfriendly environment, many hours, fun

    Consno room for promotions, lack of growth

    Advice to Senior Managementcommunicate with associates effectively

    Yes, I would recommend this company to a friend

     

    Okay

    Anonymous Employee (Former Employee)

    ProsYou were in control of your schedule.

    ConsThe hours weren't good at all.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It is ok.

    Anonymous Employee (Current Employee) Burlington, WA

    ProsCoworkers are for the most part genuine and easy going, all ages and skill levels. Flexible scheduling. Good discount, and you know exactly when stuff you want to buy will be cheapest. Decent amount of vacation. Attendance point system where you accrue points and can use them to call out/leave early.

    ConsPay is pretty lackluster and raises are once a year, 30-50 cents average. Very corporate. Not much manager-to-manager communication. Lots of pep talks about getting credit card accounts. Annoying computer-generated schedule that gives bizarre shifts i.e. Tuesday 12:45-6:30, Wednesday 12:30-6:45.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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