Madison Square Garden
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Madison Square Garden Reviews

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3.3 85 reviews

77% Approve of the CEO

Madison Square Garden President and CEO Hank J. Ratner

Hank J. Ratner

(43 ratings)

70% of employees recommend this company to a friend

Review Highlights

  • Great people - everyone is very passionate about their job(in 8 reviews)

  • Great environment to learn about sports and entertainment(in 4 reviews)

  • Not a lot of room to grow, within the company(in 3 reviews)

  • long hours, sometimes didn't have much to do so sat idely(in 4 reviews)

5 Employee Reviews Back to all reviews
Relevance Date Rating
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO


    Human Resources needs more support from its Senior Management

    Manager (Former Employee) New York, NY

    ProsInside scoop on upcoming events

    ConsSenior management needs to provide more support and encouragement to its HR personnel. It is very clear that Ratner would rather eliminate the HR function altogether.

    Advice to Senior ManagementWake up! Your saving grace is the value of your HR function and your employees. Look towards building an organization that is more supportive of its employees and less dictatorial.

    No, I would not recommend this company to a friend

    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Employment growth and lack of Opportunities

    Senior Administrative Assistant (Current Employee) New York, NY

    ProsThe building location is great

    ConsTalent is not recognized if you don't play for the teams

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Demeaning, treated as incompetent after more than 20+ years

    Human Resources (Current Employee) New York, NY

    ProsThe people are one of the most talented, professional individuals supported an organization they deem as iconic.

    ConsThe recent introduction of a new Head of HR with little to no experience in knowing how to run a department in an organization of this magnitude. HR management continues to be a hinderence in promoting employee progression, retention and keeping management from being able to manage their individual departments. New HR Head treating its employees as incompetent wihout promoting development..

    Advice to Senior ManagementRethink the decision to hire someone from a minor unsuccessful media entity and recruit a more polished professional senior HR executive with the vision and ability to lead a proper HR function.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Employees produce superior products, but at the expense of a work/life balance

    (Current Employee) New York, NY

    ProsMadison Square Garden is a great place to have on your resume , and you will learn more here about your discipline than you will learn at any other company.

    Benefits are fantastic.

    I love the people I work with - we truly are a family (you have to be because you see them more than you do your own friends or family)

    If you are a fan of the sports teams and work for the sports department, you have access to incredible resources.

    ConsYou are expected to work at an extremely fast pace under incredibly tight deadlines, and even the smallest, most minute projects are classified as extremely urgent. Upper management gets bogged down in micromanaging the minutae, does not trust lower-level staff, and the approval process is unlike anything I have ever witnessed (read: anywhere between ten and fifteen people will need to approve).

    The hours are insane (80 to 90 hour weeks, typically 6 days a week, sometimes 7 depending on your department) and the compensation is incredibly low.

    Many people run on the fear of "being yelled at", and therefore, you will spend hours worrying about trivial details. For example, one co-worker actually spent hours on a Sunday measuring the distance of the spacing between automated bullets in a word document.

    Although an employer could never deny time off, taking days off is extremely difficult. Staff is made to feel guilty, often because there are so many projects going on at once and everyone is overworked. Staff often feels guilty for leaving before 8 pm or taking a day off.

    Extremely understaffed. Most positions in normal companies would be broken up over three or four positions.

    Pay is incredibly low. Work investment banker hours and get paid an entry level salary (even for middle management). Admittedly because this is MSG and people would do anything to work here.

    Long hours affect personal relationships - I go for months without visiting family (who only live 30 minutes away), rarely see friends during the season. Rarely see fiance or friends and no matter how hard you try, distance puts a strain on relationships.

    Turnover is incredibly high. Two separate months saw the exit of 80% of staff for two different departments. Somewhere between 40 or 50 people resigned in a 6 months period.

    Secrecy from upper management.

    Advice to Senior ManagementLet employees have more ownership over work.

    Don't make employees feel guilty for taking vacation days.

    Don't feed into breeding fear into getting results.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great Brand Name, Zero Growth Potential

    Anonymous Employee (Current Employee) New York, NY

    Pros-Its Madison Square Garden!
    -Brand recognition
    -Very 9-5 job. Gives good opportunity to people looking for long term stability without career progression, laid back work life or mothers. However, no flexibility in 9 to 5 hours. MUST BE IN during these hours and these hours alone.

    Cons- Management perennially stuck in 70s - 80s mindset. VERY old school thinking.
    - Deep hierarchy. Limited interaction with management, even with direct reports.
    - No creative thinking to any problem solution. Do-as-told and speak-when-spoken-to attitude thru out the organization
    - Zero career training, external education, internal brown bags etc. Knowledge sharing doesn't exist
    - Management positions on an average have been filled by the same people for over 20 years which has stunted growth of various departments. No new ideas/people have been welcomed and thus has left the place with monotonous way of thinking.
    - No bonuses
    - Poor benefits package
    - Below average salaries
    - No growth opportunity

    Advice to Senior ManagementEmbrace the 21st century ideas and technology.
    Recognize the employees and their achievement.

    No, I would not recommend this company to a friend

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