Madison Square Garden
3.3 of 5 83 reviews
www.msg.com New York, NY 5000+ Employees

Madison Square Garden Reviews

Updated Jun 26, 2014

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3.3 83 reviews

                             

78% Approve of the CEO

Madison Square Garden President and CEO Hank J. Ratner

Hank J. Ratner

(41 ratings)

70% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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    Great place to start a career after college. Then go elsewhere.

    Anonymous Employee (Former Employee)
    New York, NY

    ProsGood benefits: Medical, Dental, Vision, Vacation/Sick time, 401K.

    ConsLow salary, employees are under-appreciated and disrespected. No room for advancement in most departments. Easy to get "stuck"

    Advice to Senior ManagementPay employees market value for their position. Take what employees say seriously and use that information to better the company and make processes more efficient. Show employees they are valuable and not pawns.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fresh out of high school workers, immature and rude supervisors

    Food Worker/Cashier (Former Employee)
    New York, NY

    ProsPositive guests, tips, discounts, starting pay

    ConsCo-workers, supervisors, favoritism when distributing hours and work posts, lack of honesty, lack of maturity

    Advice to Senior ManagementStop hiring little children. Stop babying grown supervisors. Stop picking out your favorite employees.

    I was on "investigative layoff" because I allegedly did not ask for ID when serving beer to someone who was of age as a secret shopper. No warning. No anything. Always early and on time. The one decent supervisor of the place had nothing but great things to say about me. Additionally, the stand I was assigned to had another person there who did not receive any kind of punishment just because I was the cashier that night. On top of all of this, MSG failed to report anything to the union. I did not bother because I hated working here in the first place so I saw no point. The union called me 3 MONTHS LATER to inform they did not hear anything about it until that time but said it was too late to do anything. If it had not been too late I would have helped them with their investigation concerning unfair layoffs.

    The cashiers/chefs are mainly seniors in high or fresh out of high school. Rude, childish, immature and annoying. Did not know how to speak to the guests with their cursing and slang. I was confused as to how they even got the job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Non-stop work

    Senior Staff Accountant (Former Employee)
    New York, NY

    ProsAccess to tickets to sold out events

    ConsPoor technology/accounting systems, horrible hours, zero appreciation for your work, crappy bonuses

    Advice to Senior ManagementTreat your employees better and the good ones might stick around.

    No, I would not recommend this company to a friend

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    Great Opportunities, Management Lacking

    Art Director (Former Employee)
    New York, NY

    Prosbenefits are decent, neat to work with such high level sports teams

    Consupper level micromanagement, understanding of family time outside of work null, opinion matters very little. I was paid not even close to bare minimum for my job title, and definitely not enough to keep me there otherwise. When I asked about salary negotiations if I took on classes and was able to provide more service to my team, I was simply told "no."

    Advice to Senior ManagementTreat employees/lower level coworkers with respect. Be open to change and improvement advice. Give your employees incentive to stay, to work harder and truly want to be apart of something great.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Left after two months

    Food Worker/Cashier (Former Employee)
    New York, NY

    ProsDecent pay, fun to be at games and events, you get the opportunity to work at different stands in the arena, sometimes the customers tip (avg. $5 a game), flexible scheduling

    ConsManagement isn't helpful, stressful environment and I found it hard to relate to employees. There is no sense of team or group efforts; everyone seems to be there for themselves and want to get out as quick as possible.

    Advice to Senior ManagementGet to know employees better on a personal level

    No, I would not recommend this company to a friend

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    If you want to work for The Man...

    Anonymous Employee (Current Employee)

    ProsPerks come along with working for a venue.

    ConsUnbelievably Corporate, and not in a good way.

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    Subjective Opinion Here (Your Mileage May Vary)

    Anonymous Employee (Current Employee)

    ProsHow cool is it to be able to say that you worked in a place that has had so many historic events as a part of it's legacy? Made you feel more important than you really were sometimes and how many jobs can you say that about? It is a somewhat recession proof industry. I won't buy the new house or car but I have to go see my Knicks to keep my mind off of the bad economy!

    ConsIf you are a non-union employee and are not in tune with the company culture of eating, sleeping and breathing your job 24/7, you are going to have a rough time at the company.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great brand name, but no substance

    Marketing Coordinator (Current Employee)
    New York, NY

    Pros- VERY recognizable brand
     - Comped tickets to some sports games and dress rehearsals to company owned/backed productions (Christmas Spectacular, etc...)
     - Ability to buy full priced tickets on sold out concerts
     - Good enthusiastic coworkers, with a wide variety of interests, ages, and backgrounds
     - Variety of business properties and brands (Ability to work with venues, vendors, sports, etc...)
     - Great place to gain experience and learn if you are an intern or very green.

    Cons- Has little growth opportunities for those that are more mature (experience-wise)
     - Everyone and their mother will ask you to get them tickets
     - No comps on concert tickets for regular employees
     - Compensation and benefits are lower than industry standard
     - Very little upward mobility
     - Very limited schedule with late hours if you work with the teams during the season
     - No career development
     - Conservative thinking and management

    Advice to Senior ManagementThe managers and company in general should invest and promote professional development and employee retention. When entire departments cycle out in a matter of a year or two, the company should definitely ask itself what it is doing wrong (what can the company do to retain employees - be it professional development and/or hiring the right people from the start). If it cannot even keep it's own employees, how can they keep their customers? Managers should learn how to cultivate and reward talent through any means possible.

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    It wasn't all I thought it would be from day one the supervisors were treating us like kids.

    Cashier (Current Employee)
    New York, NY

    ProsMeeting different people from all over the world is one of the reasons.

    ConsThe people hired were mostly unprofessional in so many ways and immature also disrespectful.

    Advice to Senior ManagementYou should think about hiring people with good ethics about work and more mature personnel.

    No, I would not recommend this company to a friend

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    Interesting BUT

    Analyst (Former Employee)
    New York, NY

    ProsPay and Benefits are good. Employee discounts for shows and games. Bonus at the end of the year (1 paycheck; of course it depends how big or small your paycheck is :)))

    ConsVery bureaucratic place. Bad management, don't care about employees, only care about themselves and their pockets. Do not offer promotions to people who really deserve it, No flexibility in hours. Spend too many hous on meetings instead of actually working.

    Advice to Senior ManagementGive employees chance to grow and learn, spend less hours on nonsense meetings. Promote employees who really deserve it.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Madison Square Garden reviews and ratings — including employee satisfaction and approval rating for Madison Square Garden CEO Hank J. Ratner. All 13 reviews posted anonymously by Madison Square Garden employees.