Magellan Health

  www.magellanhealth.com
  www.magellanhealth.com
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Magellan Health Reviews

Updated September 1, 2014
Updated September 1, 2014
107 Reviews
3.5
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barry Smith
18 Ratings

Review Highlights

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 8 reviews)


Cons
  • Llack of management skils in middle management leeads to low employee morale in some departments (in 5 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Provided learning opportunities, very top heavy, with lack of communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Magellan Health full-time for more than 3 years

    Pros

    Expand knowledge, experience in a different field, and learning about a variety of subjects.

    Cons

    Communication was lacking. Users no prepared to answer consumer's questions.

    Advice to ManagementAdvice

    Communicate more to the users.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Program Integrity / Special Investigations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health full-time for more than 8 years

    Pros

    Working with talented people who know the business.

    Cons

    Poor morale and getting worse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Employment Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Parsippany, NJ
    Current Employee - Business Analyst in Parsippany, NJ

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    Atmosphere is one of peer sharing.

    Cons

    Frequent management changes and work reassignments.

    Advice to ManagementAdvice

    Need for career development and provision of challenges to long term employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate  in  Saint Louis, MO
    Current Employee - Customer Care Associate in Saint Louis, MO

    I have been working at Magellan Health full-time for less than a year

    Pros

    Job is not difficult, can utilize good benefits, time off is pretty off with paid holidays

    Cons

    The pay is not attractive at all I started with a temp and when hired permed no bump in pay they stated that "this is what every one starts at temp and direct hires", difficulty getting help for new situations no hands on and one on one training.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    OK Place to work depending upon what department, your supervisor or who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A  in  Saint Louis, MO
    Former Employee - N/A in Saint Louis, MO

    I worked at Magellan Health full-time for more than 10 years

    Pros

    Great benefits and PTO. Rene Lerer and now Barry Smith are strong leaders. They encourage work-life balance, caring for each other, and delivering great customer service. Rene started a help plan funded by the employees to help other employees through life's difficulties.

    Cons

    Poor middle to high management, (Mgr., Director, Sr Director, etc). Most of the management don't know how to supervise people. Weekly meetings aren't held, constructive criticism not given, if you are part of the "favored few" then you are out in the cold. I have seen some management pit their staff against one another, causing conflict and hard feelings. The HR department needs real help. There have been so many turnovers that the employees don't know who anyone is. The staff I've dealt with did nothing to help and I discovered weren't following protocol. They took the managers side no matter what. Not a good thing.

    Advice to ManagementAdvice

    Mid to upper management should have leadership training. Don't encourage your staff to back bite with their peers. A team should be a team.......if something isn't right then the Manager should address it. Don't let it sit a fester until review time or until a time that can cause harm to someone. Staff should never hear a management person say that they will get someone fired. It is demoralizing and unprofessional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Poor Management - Different Now?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Magellan Health full-time

    Pros

    Benefits are pretty good. Leadership acts like they care about employee survey results, but nothing changes.

    Cons

    People are strangely unfriendly. They'll avert their eyes walking down the hallway to avoid saying hello. In 2011-2012, marketing leaders were poor. Maybe it's improved since then. Several of the worst offenders got pushed out.

    Advice to ManagementAdvice

    I hope the new management is an improvement over the past leadership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Clinical Social Worker, Care management, MH intake and concurrent reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Care Manager  in  Parsippany, NJ
    Current Employee - Senior Care Manager in Parsippany, NJ

    I have been working at Magellan Health full-time for more than 8 years

    Pros

    salary and benefits are better than average in this area...

    Cons

    the company seems to want to shed the MH MCO business and is scrimping on hiring and especially in supporting current staff

    Advice to ManagementAdvice

    If you want to sell off the MCO MH piece, be upfront with staff instead of letting us suffer in silence in wondering about our future with the company....it appears that you want us gone... we are the backbone that you built the corporation on...

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Overall, a decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Magellan Health full-time for less than a year

    Pros

    Good work/life balance, a sustainable work pace (ie not overly fast paced), good people, good training, good benefits (besides salary)

    Cons

    Poor compensation, a fair amount of the coworkers were not the most intellectually stimulating, no money was put into the building itself, unsure of the company's outlook long term

    Advice to ManagementAdvice

    I think management did a decent job taking care of the staff and making sure they were happy, but the whole company did not seem very focused on trying to achieve goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Configuration Specialist  in  Saint Louis, MO
    Current Employee - Benefit Configuration Specialist in Saint Louis, MO

    I have been working at Magellan Health full-time for more than 10 years

    Pros

    PTO and benefits are good. Very flexible on working hours and working from home. There is room for advancement within the company.

    Cons

    Salary seems to be lower than current standards. Often see new hires with less exprience being brought in at a high pay level. I have work here for 13 years and raises are not great.

    Advice to ManagementAdvice

    Middle management needs to be more skilled in their job. There is a lot of problems with communications with in departments and much time and resources are wasted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good benefits and a flexible work environment, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Saint Louis, MO
    Current Employee - Business Analyst in Saint Louis, MO

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    Good benefits. Salary is under the average stated on glassdoor for comparable positions at other employers. Excellent time off allotment from the start and flexible work environment. Some opportunity for telecommuting if your job responsibilities permit that to occur.

    Cons

    Some in senior management roles have excellent people-leadership skills, others will throw you under the bus without hesitation. Employees perceived as not closely aligned with the agenda of a manager or a manager's favored staff will be disregarded. Corporate frequently pushes out new initiatives, does not properly fund support for new contracts and management poorly executes what corporate thrusts upon them, resulting in a chaotic and stressful work for front-line employees who have to clean up the resulting mess.

    Advice to ManagementAdvice

    Strive to lead the excellent and knowledgeable employees you have and listen to them without forcing your own personal agenda. Identify the senior management who do not have effective people-leadership skills and provide them with mentors or other resources to understand their role and tools to obtain the skills needed to lead others. Get rid of the many senior-level management who are on a self-glorifying power trip and unwilling to learn to effectively lead people. Admit when a new initiative didn't go quite the way it was intended to go, and solicit comments and suggestions directly from front-line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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