Makerbot Reviews

Updated October 16, 2014
Updated October 16, 2014
47 Reviews
2.4
47 Reviews
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Bre Pettis
28 Ratings

34 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    The talent is leaking out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY

    I have been working at Makerbot full-time (more than 3 years)

    Pros

    Health plans are pretty good.
    Work environment is jovial, with a touch of job fatalism.
    Free fruit, but only if you're early.
    Interesting coworkers, until they move on and upwards in their careers.
    3D printers everywhere, and if one has been repaired recently, it might even work!
    Being a part of something that is pretty likely to get at least a side-note in some history book.
    Resources are available for personal development, if you're in the right department or seen as valued.

    Future product roadmaps look much less terrible than the current product. But they looked good in 2013, too...

    Cons

    Some of my Pros have disclaimers.
    HR is seen as scary, manipulative, and more a foe than a friend.
    The "absolutely everyone hates the company" attitude assumed by all non-manager employees. It's toxic, and rapidly assimilates any new employee.
    Pay is below market average pretty much across the board, and leadership has almost flatly stated this is not changing.
    Pep-talks given by the CEO (Jenny Lawton) in which she reaffirms our commitment to a "minimum viable product."
    Really awful Flavia instant coffee.
    Office politics, with a side dish of nepotism.
    Facilities are in "historic" buildings, and undergoing construction.
    Office rules that are both poorly communicated and intrusive to getting work done.
    Having expertise is not seen by managers as a reason to be listened to.
    Impossible to correct, arbitrary project planning decisions.

    The 5th generation models were shipped prematurely, and have been consumer-hostile nightmares. Quality is less important than being shippable.

    Advice to ManagementAdvice

    I am deeply dissatisfied with the "leadership." My perception is that their first and foremost priority has been ladder climbing and pocket-lining for the last two years. They were quite successful, at quite the cost to anyone foolish enough to stick around. I honestly don't know what to say other than "please see yourself out." Leadership is of course not going to read this, and unlikely to take on any changes that make them less profit.

    See about matching the compensation and amenities of, say, any reasonable non-startup tech company. Stop pretending it's an honor to be an employee, and pay a market rate, or this company will continue to leak what talent it has ever had.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Soul Crushing and Toxic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    I learned a ton about start up to corporate culture, about high volume work and dealing with truncated and ever-changing timelines. Made amazing connections. Also wouldn't trade all the pain and toxicity for how much I learned about the technology, and what it takes (and doesn't) to produce and support a mainstream tech product.

    Cons

    Terrible culture of fear, back stabbing and under-the-bus fly bys.
    Management was inconsistent, leaving a hard working population oft directionless, or direction-wrong.
    Lack of responsibility given and taken by management.
    Terrible pay, and little incentive in the way of raises.

    Advice to ManagementAdvice

    Wake up? Look around you? Is your staff happy?
    Are they really as productive as they could be?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    An exciting and rewarding place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing/Sales in Brooklyn, NY
    Current Employee - Marketing/Sales in Brooklyn, NY

    I have been working at Makerbot full-time (less than an year)

    Pros

    MakerBot is an amazing place to learn, contribute and help define a new industry and technology. I have already learned a ton and this place has helped me to take the next step in my career. It is exciting to be a part of a company that is growing very quickly and expanding internationally.

    People are empowered to lead and take ownership, and managers trust their teams to drive the strategy and execute on the plan. The environment is fast paced, which keeps things interesting, and highly collaborative. The culture is very team oriented, which was a pleasant surprise when I got here, and the Marketing team in particular is a cohesive and strategic unit. It's great to be surrounded by smart people.

    Having been agency-side for most of my career, the opportunity to now own the strategy and implement our vision has been inspiring and empowering. I wouldn't trade this experience for anything.

    Cons

    With extreme growth like MakerBot is currently experiencing, there are growing pains as the company continues to transition from a startup to a mature company. And now that MakerBot is owned by Stratasys, there is incredible pressure to drive revenue and accelerate our growth. It's a good challenge to have and the right way to focus growth, but it sometimes influences decisions too heavily and could have long term challenges in order to produce near term results.

    Advice to ManagementAdvice

    Keep hiring great people and take care of them! There has definitely been an influx of talent that is exciting, and it is making a difference in how we are moving forward.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Almost Better than Being Homeless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot

    Pros

    I make slightly more than zero dollars a year.

    They've managed to hire some wonderful, intelligent and hard working people. Enjoy your co-workers while you can, because they'll soon be forced to find employment elsewhere due to poor working conditions and even poorer pay.

    They're making a lot of money abusing the goodwill and trust they've earned in the 3D printing community. Just check out Stratasys' quarterly reports.

    This is likely more of a con: but the work atmosphere is unprofessional. Which is nice if you have a beneficial relationship with an employee of some level of power.

    Makerbot is the smug, anti-consumer attitude of Apple combined with the hilarious Kafkaesque nightmare of Dilbert. This can be pretty amusing if you're not in a position to be affected by it.

    Cons

    Any review that wasn't written by HR (see: any review below four stars) is spot on.

    Leadership is incompetent at best, sadistic at worst. The lines of communication are thoroughly broken. If you are in a position where you need regular support from those working immediately above you, good luck, you're on your own.

    Unless you are a friend or relative of a Chief Something Or Other you will not make a living wage. There are limited to no opportunities for advancement.

    Poor work culture, an attitude of "You're lucky to work here and we will happily replace you with a cheap kid fresh out of school/some c-level employee's incompetent relative" permeates the atmosphere.

    You will probably be put in a position where failure is almost certain.

    Advice to ManagementAdvice

    I suppose I have none, the company is making good money abusing its employees and consumer base. That is the goal of every expanding American corp.

    3D printing is going to become a truly competitive industry soon, make your money while you can. Makerbot will be left in the dust and you will end up on the wrong side of history.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    ........Nothing to Write Home About. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time

    Pros

    I met amazing people here and drank some great water, so I'd say the only good things about working here are the people and the fact that there's running water. Thanks goes out to Facilities and the City of New York!

    Cons

    I think it's pretty clear from the reviews below that the compensation is nothing to write home about, but I have to say one of the biggest reasons that makes working here so awful is how they undervalue the majority of their employees. I can't speak for all departments, but this is especially the case in Marketing. Marketing Leadership is pompous and ineffectual. More time is spent talking about the state of the bathrooms and yelling at employees than fostering any real enthusiasm and creativity in that department.
    Also, for some positions here they have you responsible for work duties throughout the entire weekend after working a full-time week!. If you guys gave people better compensation or benefits for having to work 7 days a week, great, but you don't so wake up and smell the coffee. No one is going to stick around with that kind of treatment.
    It USED to be a fun, creative place to work and the fruit there actually USED to taste good, but now it's all gone downhill.

    Advice to ManagementAdvice

    Start caring about your employees. Maybe if you guys did that in the first place, then your products would actually function.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Amazingly positive experience. Far and away the best job I've had in my 20+ year career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    Incredible professional growth opportunities. Employees are allowed to take on as much responsibility as they can handle and are recognized for their accomplishments. Congenial, collaborative work environment that values diversity. A definite sense of shared purpose.

    Cons

    Typical growing pains associated with extremely rapid growth: integration of hordes of new hires, development and dissemination of formal processes, maintaining a culture that still has the close-knit feel of a start-up, but has the infrastructure of a more mature firm, etc. etc.

    Advice to ManagementAdvice

    Keep going!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 16 people found this helpful  

    I've quit better jobs than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Makerbot (more than an year)

    Pros

    We get fresh fruit once a week, I think.

    It's like a real life Dilbert cartoon.

    Lots of opportunity to learn cost down methods.

    Cons

    DO NOT EXPECT: training, professional development, enrichment, continuing education, career advancement or promotion. As Makerbot sees it "You are lucky to even work for us!" Consider this the red flag.

    Retaliation: any attempt to speak up against your manager is considered an offense. Even simple disagreements on technical matters are considered a strike on your record. Regardless if you are right or wrong, HR will be contacted and you will begin the road to termination. (Let's be serious there is no way any hastily hired manager can be wrong in a cutting edge tech industry in Makerbot's opinion!) It is the key reason our engineering department is a husk of itself. And subsequently, why our new products are garbage, citing the Amazon BUYER reviews to back up this claim.

    Makerbot time: The irony of an earlier post is that they forgot to fully define the term "Makerbot time". To quote the Simpsons in a true case of life imitating art, makerbot time is the wrong way just faster. Essentially, doing the work in the quarter of the time. Then because you skipped testing or lack understanding you break the whole system the following week. In turn, spending the following two weeks trying to fix your mistake.

    Product team: When product management is no longer proud of their developments; the end is near. As of mid-summer there are more product and project "managers" than engineers, which equates to not enough people creating. The team as a whole, can't not set a deadline and stick with it to save their lives. All of this coupled with weak leadership within the group; they are basically doomed.

    Marketing team: Marketing basically is nonexistent, no explanation and I don't understand how it's is possible.

    HR: The only skill they have is to fire subordinates who do not follow managers' orders. "When the only tool you have is a hammer, every problem looks like a nail" describes this team perfectly. They may have minored in writing fake Glassdoor reviews; judging by the amount of short 5 start posts that lack to describe the "greatest work environment in my 20+ years."

    Politics: an autocracy. This is a requirement to play along if you want to remain employed, which forces everyone to silo up around their VP. Don't expect to be promoted unless you "know" a VP or C level.

    Coworkers: mostly fresh out of school. Anyone with >3 years out of school is probably wildly incompetent and/or took the position out of desperation. A lot of the previous reviews mention smart people being here, but that's just not true anymore. The product time lines are too aggressive and too complicated for the workforce.

    Pay: Expect 60% of market value. MakerBot takes the view that employees are just inputs and can find someone cheaper elsewhere. Open positions often go to the lowest "bidder" in terms of salary; which generates a lot of dead weight coworkers who you will be expected to carry on projects and incompetent managers who simply frustrate whole groups because they are only concerned about "preserving their great jobs in NYC."

    No performance reviews: when you negotiate salary, they say you'll be reviewed for a pay increase after your 90 days (or some other BS like that), and it never happens. Expect to take more responsibility with no pay or title increase because both of those instances would prove that an employee has value or that a manger can't handle their workload. There is almost no upward mobility, which extends to both our blue and white collar workers.

    90 day rule: you can be fired randomly in the first 3 months with little to no explanation. Management takes its at-will employment clause very seriously.

    Culture: Non-existent culture on good days and toxic on bad days. Constant blame game and finger pointing because it's easier to blame another department than yourself. At times it seems like a demilitarized zone when groups conflict and everyone choses sides. Those who do not speak up or point the blame, take the fall for poor products or features. No work life balance. The work place is volatile day to day, never sure when a colleague will out right quit or be fired with out any notification to the rest of the team/ group.

    You should only want to work here if:
    1 - You are fresh out of school.
    2 - Your parents work here and hired you.
    3 - You have a sugar daddy/mamma and want to hang out with engineers.
    4 - You are homeless and need place to be during the day.
    5 - You owe people money; a lot of money.

    Advice to ManagementAdvice

    You can't manage what you don't know! Just one engineer in the C-suite, which shows in the problems of our new products (well documented in our product reviews on Amazon and Makerbot operators - Google group). Too many misaligned goals from the buyout. And too much time daydreaming while watching the Steve Jobs movie instead of providing vision and building culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 9 people found this helpful  

    Too much, too quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot

    Pros

    - 3D printing is great to have on the resume.
    - For the most part, enthusiastic and intelligent coworkers.
    - Tons of Replicators to print with.

    Cons

    I joined MakerBot for the same reasons I'm sure most people started there, to be part of an innovative company on the verge of bringing 3D printing to the masses. It's cool technology and they're not incorrect in saying that it will change the world, but not yet and probably not through us.

    In a nutshell, MakerBot lacks the ability to create products that deliver on the expectations they're setting. That's not to say they don't have some talented R&D/engineering folks but the technology as a whole hasn't justified the "MakerBot in every home" agenda that is constantly being pushed. Unfortunately MakerBot has become a revenue-centric company, focused more on selling a buzz word than understanding the end user. The result has been products rushed to the market and, ultimately, a lot of disappointed customers.

    This strategy has left a lot of (underpaid) employees run ragged, forced to deliver on unrealistic targets set by leadership. It's a sad state of affairs. If you're joining MakerBot, get your experience and go.

    Advice to ManagementAdvice

    Ask yourself, what problems are our products (currently) solving? Understand how and why are our customers 3D printing and develop a strategy to empower those users. Focus on what 3D printing does today and don't sell based on the technology's potential. Selling to your base may not be as sexy as a "MakerBot in every home" but it will allow the company to focus on products that empower those users and in the end push 3D printing forward.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 14 people found this helpful  

    Underpaid and overworked. Focused on sales and marketing for a product that barely works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (less than an year)

    Pros

    Access to 3D printers.
    Some extremely talented people, but overall, even they are few and far between.
    Some 'clout' for working in high-tech.

    Cons

    Since MakerBot was acquired by Stratasys in 2013 the company has solely been focused on meeting sales goals. The 'earnout' is all about the people at the top trying to make as much money as possible before Stratasys takes over. They will do anything to sell more sub-par, borderline broken products, just to make more money before they lose control over the company.

    The company has seen tremendous growth in the last few years growing to almost 600. But most of those hires are very young, inexperienced, and underpaid. Instead of growing the sales and marketing teams, they should have hired better engineers. The 5th Generation printers barely work....just read the customer reviews on Amazon. Everyone who works at MakerBot knows this. The customer support team is drowning in customer complaints and leadership's response is to make contacting MakerBot and returning printers as difficult as possible.

    The company prides itself on being cheap. They expanded offices to an extremely desolate, inconvenient section of Sunset Park. "Building One" is situated between the BQE, Costco, and a street where truckers pickup prostitutes. They moved all of the developers, engineers, and product people to this location, while sales, marketing, business, and leadership stayed in the nice offices in Downtown Brooklyn. The few "leadership" roles who have offices at Building 1 only spend a few days at most down in the new offices.

    Most people at MakerBot are extremely unhappy. The reviews here are spot on. The few positive reviews are clearly written by "leadership" and HR. Most people are either looking for work or are hanging on because they are passionate about 3D printing. But even the passionate ones are vocally unhappy.

    Consider yourself warned.

    Advice to ManagementAdvice

    Empower your teams to meet mutual goals. Pay people what they deserve. Ask your teams for their input. Don't just bark ridiculous deadlines and accept a mediocre product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 10 people found this helpful  

    Clueless management and depressed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    The people who work here are great

    Cons

    I don't know where to start. This company could care less about it's employees or it's customers. Leadership is doing their best to sell products that are not ready for production so that they can get that big check from Stratsys in December. Congratulations, the numbers are great! You only alienated your entire staff and customer base.

    Meanwhile, employee salaries are almost criminally low. If they could find a way to lower our salaries, they would do it in a heart beat. They have no interest in long term employment.

    Advice to ManagementAdvice

    None. You've done great for yourselves. Congrats!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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