Makerbot Reviews

Updated August 17, 2015
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Jonathan Jaglom
2 Ratings

Pros
  • 3D printing is great to have on the resume (in 11 reviews)

  • Making 3D printers is fun and challenging (in 8 reviews)

Cons
  • Still going through some growing pains (in 6 reviews)

  • But to serve the completely clueless and ignorant upper management (in 6 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (2)

    It's all been said

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Brooklyn, NY
    Former Employee - Engineer in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Makerbot full-time (More than a year)

    Pros

    You learn a lot of different things at once, as they expect you to do a ludicrous amount of work most of the time. Great coworkers.

    Cons

    They work you to the ground, constantly hire from outside rather than promoting, and are terrible at compensation. and recognition. Some departments need their hands held because they don't even know what they want themselves.

    Advice to Management

    Pay your workers what they deserve. There are many extremely talented people, although at this point most of them are gone.


  2. Helpful (6)

    FastCompany Most Innovative Companies List to Class Action Lawsuit in 2 Years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Makerbot full-time (More than a year)

    Pros

    Having access to 3d printers is pretty cool, great exposure to a tech company for first timers and decent health/dental.

    Cons

    To really get context for the current state of MakerBot I highly recommend watching the Netflix documentary "Print the Legend", which documents the decent of MakerBot from a high energy start up with passionate employees to the myopic corporate subsidiary, with a truly toxic culture, that it is today. The reviews below (minus the, what I can only assume is, review spamming by HR) are pretty spot on as far as what's wrong with MakerBot: Ineffective middle/upper management, pay and benefits far below market averages and a very, very negative culture.. - Ineffective Middle/Upper Management: A corporate organizational chart was released a few months ago and the amount of directors listed was absolutely outrageous for a 400 person company. What's more outrageous is that for all these directors, nothing actually gets done and things that are done are done reactively to appease a higher up. This makes for initiatives and processes that are half-baked and unscalable. The result is burnt out individual contributors across the company who put in work on projects whose broad concepts are ill conceived high level and poorly positioned/executed mid level. To be clear I've come across some great mid level managers here and what makes them good is the ability to translate a ill conceived/often short sighted idea into something that could actually work. Ultimately this is leading to a huge retention problem of individual contributors and talented mid level managers; smart enough to understand the problem but powerless to fix it. The real shame in all of this is that Jonathan Jaglom seems very open to debate on ideas, however I think the channel of communication is very limited between him and the majority of frustrated employees. Even with more transparency employees are conditioned very early on not to talk above a superior. - Pay and Benefits Far Below Market Averages: Messaging from MakerBot HR about this has been mixed at best, ranging from assurance that we are at market average per a "consulting firm" they brought in to an admission that salaries are below market value and steps are being made to correct that (in like, you know, 3 years). I can't speak for anyone else in the company but referencing the resources I have available (Payscale, Bureau of Labor Statistics and Glassdoor), I'm confident I'm underpaid. Additionally benefits and amenities are very limited. Aside from standard benefits like health, dental and 401K there is nothing to speak to. Food is rarely catered aside from a quarterly bagel breakfast, there are no rec rooms or activities and bonuses are virtually non existent. Compared to other NYC based tech companies MakerBot falls well below industry standard. - Very, Very Negative Culture: The points above has lead to a negative culture overall. Walking through the office, resumes can be seen on screens; people talk openly about looking elsewhere. Eyerolls are a common occurrence when the topic of culture or community comes up, very few people care any more. Until recently HR has really done nothing to counter this. Currently there's an initiative in place to identify MakerBots core values utilizing a group of lower, mid and upper employees. It's a great sentiment but at the end of the day employees don't care about a new company charter or motto or whatever they're trying to accomplish, they want better leadership and better pay. Identify all the values you want but as long as these issues continue to persist, so will the negative culture.

    Advice to Management

    Listen, I get it, Bre Petis was wildly ambitious with 5th generation product line. Rushing these products to market crushed consumer confidence and in turn destroyed employee morale. Couple that with declining interest in 3D printing and the end result is very unhappy employees while also having to tighten your belts which is further frustrating employees. Honestly I don't know how you rectify this. Since money is clearly out of the question your only option is to start micromanaging your direct reports: what are they doing, but more importantly, what are they accomplishing. Ultimately culture/employee satisfaction = $ so at least you'll be getting the most out of your staff, right? Otherwise invest in real ways to compensate your employees. It doesn't have to be money but something: professional development, funding for conferences, maybe even bring back the Star Award program that has been "under review" for over six months. These are tangible benefits with a relatively low monetary vaule. **To Jonathan Jaglom** I have to say I've always been impressed with what you've had to say at Town Halls. The fact that you walked in to a CEO role at MakerBot in it's current state is impressive and shows real resolve. You've said a few time that you have earn your place here and I hope you do. This is a struggling company in a blossoming industry, you need to push it back in the right direction.


  3. Helpful (3)

    Great ideas, zero execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    -3D printing. It rocks, it's a cool product, and it's fun to work in a tech field that's getting a lot of attention -unlimited access to this tech, including the full line of 3D printers. Very easy to use and zero roadblock to access -For the most part, the people who work in Marketing are all VERY smart and VERY creative with great ideas

    Cons

    -Almost zero execution on any of these ideas. All good ideas are sidelines for wahtever upper management wants AT THAT MOMENT. Zero foresight in this regard -Upper management. No one cares if you have anything to say, everyone is being pressured by everyone else, and it's starting to resemble and Israeli good old boys club and not an American tech scene. Who cares about the company being in brooklyn if everything is run from Israel? -crap product that's still going through a lot of growing pains. Makes it hard to stand behind the product when it's not very reliable -Yes the employees are smart but they are SO WEIRD AND AKWARD it makes getting through the day very hard -pay is atrocious and they know and have accepted this and decided to not care

    Advice to Management

    Jesus give someone a decent raise. no one wants to work for a company that gives no sign of giving anyone decent pay.


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  5. Helpful (3)

    great tech...poor leadership

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    smart, caring colleagues (at coordinator, associate, and management levels), although certain departments are better than others

    Cons

    very poor leadership (couldn't stress this one enough) low moral among colleagues after many rounds of layoffs


  6. Helpful (4)

    Right direction, wrong culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pros I can mention can only be attributed to one supervisor. Overall I can't think of many pros.

    Cons

    The complete isolation of the departments creates an 'us vs them' climate. Cooperation among supervisors seems forced and conflicted rather than free and open idea sharing. The equipment this company sells rarely meets, much less exceeds the expectations of the consumer. They're basically using paying customers as guinea pigs.

    Advice to Management

    Read Pat Croce's 'I Feel Great And You Will Too' and apply his customer service points to interdepartmental communication and interaction.


  7. Helpful (7)

    Learn what you can then leave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Makerbot full-time (More than a year)

    Pros

    Learn a lot about 3D printing Smart Co-workers Great job opportunities when you leave Free access to 3D printers

    Cons

    Horrible decisions from management Pay is way below average Products are rushed out the door Advancement is based on your who your family/friends are

    Advice to Management

    Too late for advice. Your demise is already at hand.


  8. Helpful (10)

    Amazing coworkers, horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Designer in Brooklyn, NY
    Former Contractor - Designer in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Makerbot as a contractor (Less than a year)

    Pros

    Talented and smart people, amazing work space, benefits are okay. The greatest aspect of this job is really the relationships you come away with from working there.

    Cons

    You're expected to work 10 hour days, work most federal holidays and everything is completely disorganized. The money compensation is terrible. Instead of paying people more money when they work hard for years of service they just promote them to new roles with promises of pay raise.

    Advice to Management

    Instead of working employees harder, I would hire more people to spread out the projects. There is now enough money to do that after the merger. I would also consider cutting back works hours to more reasonable times.


  9. Helpful (17)

    Soul Crushing and Toxic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Makerbot full-time (More than a year)

    Pros

    I learned a ton about start up to corporate culture, about high volume work and dealing with truncated and ever-changing timelines. Made amazing connections. Also wouldn't trade all the pain and toxicity for how much I learned about the technology, and what it takes (and doesn't) to produce and support a mainstream tech product.

    Cons

    Terrible culture of fear, back stabbing and under-the-bus fly bys. Management was inconsistent, leaving a hard working population oft directionless, or direction-wrong. Lack of responsibility given and taken by management. Terrible pay, and little incentive in the way of raises.

    Advice to Management

    Wake up? Look around you? Is your staff happy? Are they really as productive as they could be?


  10. Helpful (18)

    Wonderful people, terrible senior management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Makerbot full-time (More than a year)

    Pros

    Some of the most amazing people you will ever work with. I was constantly astounded by the company's ability to find the smartest, most creative and awe-inspiring individuals to work for them. Used to be a great place to work a few years ago, but no longer resembles the promising company it once was.

    Cons

    Soul-sucking work, terrible senior management who are pushing the company into ruin. CEO acts like a literal child. Company won't hire enough people for the amount of work that they themselves created by release a sub-par product, and as a result. Terribly unorganized. Employees are extremely underpaid, overworked and undervalued. Management seems to think a "rewards" program will bandage it's inability to pay people a liveable wage. Plastic stars don't pay rent.

    Advice to Management

    Senior management- Take your money and LEAVE - you are destroying the company


  11. Helpful (12)

    Talented people, doing cool work, but underappreciated and overworked employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Makerbot full-time (More than a year)

    Pros

    Making 3D printers is fun and challenging. Most people are nice and willing to help. Fast paced environment where things are always changing.

    Cons

    Overall, a disorganized company. Company values being cheap and underpaying employees.



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