Management Sciences for Health

  www.msh.org
  www.msh.org

Management Sciences for Health Reviews

Updated October 8, 2014
Updated October 8, 2014
45 Reviews
2.8
45 Reviews
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Management Sciences for Health President Jonathan Quick
Jonathan Quick
29 Ratings

8 Employee Reviews Back to all reviews

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  1. 6 people found this helpful  

    Former long term employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time (more than 10 years)

    Pros

    The stated mission is inspiring and the technical people are for the most part great. The use of "brown bags" open to all are a great way to learn about international public health.

    Cons

    The leadership is either clueless or on a power trip, "yes men" are appreciated and differences of opinion or style discouraged.

    Advice to ManagementAdvice

    Take advice from others, do not assume that resistance to an idea is because of fear of change but consider that it might be grounded in experience.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Director level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Medford, MA
    Current Employee - Director in Medford, MA

    I have been working at Management Sciences for Health full-time (more than 10 years)

    Pros

    MSH has excellent flex time and other benefits. The core mission of the organization is excellent and there are highly competent, interesting, and invested staff from around the world.

    Cons

    MSH is going through an enormous time of change. It seems that there are several large-scale change initiatives underway without any seeming link between them. No clear vision of the future has been shared. We all sit and wonder what will happen to our projects and work when people are moved around to units that don't exist. And of course we also wonder what will happen to us. The leadership team seems to be filled with individuals solely interested in their own mandates and points of view and have reached a stage where it seems to be impossible for them to work together. I don't know where the board is in all of this, but I hope they will intervene and that there will be more clarity and transparent processes around the changes.

    Advice to ManagementAdvice

    Please work together as if we were one organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Declining morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (more than an year)

    Pros

    Benefits are decent, lots of time off, and flexible work schedules are available

    Cons

    Since headquarters moved to Medford, there have been some glaring problems surfacing regarding senior leadership and morale. For example, the CEO and COO each have palatial offices and their own dedicated conference rooms reserved only for their use, but everyone else is put into a giant open-floor cubicle farm. They also surrounded their offices with empty desks, so they essentially each have an entire corner of the building to themselves. And they're never there, so probably 20% of the office space is used for absolutely nothing while all other staff are crammed into shared cubicles. HR is on a different floor, so when you go for an interview you won't see this. You also won't see all the empty desks everywhere left by people leaving the organization.

    Nobody in HR seems to know anyone's name or be engaged in any way with anyone but HR. Recent changes, such as a major IT migration, have been decided on between just a few people at the very top with little consideration or input from others, and the results have not been good. The people in leadership positions never solicit useful or honest feedback, and it's clear that they just want to hear positives and no negatives. They actually recently sent out a survey on the IT migration I mentioned above and specifically instructed people not to provide feedback on the new product, only on the migration process itself. Then they cherry-picked one or two positive sentences out of the responses and sent them out in a mass email to all staff worldwide, despite overwhelming negative feedback. Really indicative of the culture, and infuriating to witness.

    Salaries are middle of the road, and not likely to increase any time soon. HR is difficult on purpose and negotiation is almost never an option. The annual performance review process is a complete joke and really sucks the motivation out of people. Something like 3-5% of the organization was rated higher than "meets expectations." In general, inflexible policies are hurting the organization, and inadequate training and use of resources is curtailing the organization's ability to adapt to change. This does not bode well for the future.

    In my area, staff development is almost non-existent. I don't have many options here except to leave. There has been a noticeable increase in people heading for the exits, and I'm joining them. Most people I know are actively looking for ways to get out - even people who started fairly recently.

    Advice to ManagementAdvice

    Start by soliciting ACTUAL feedback from your employees. It drives me crazy when I get "surveys" written such that it's impossible to provide an answer that reflects badly on something. Also, you need to clean house in HR, starting from the top. Their policies and way of doing business is damaging your organization.

    This place needs courageous leaders who inspire confidence. Morale (especially in HQ) is terrible because this is non-existent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Toxic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at Management Sciences for Health as a contractor (less than an year)

    Pros

    Great work location convenient to the Metro and shops.

    Cons

    The culture of the work environment is very toxic. Management may be knowledgeable but they lack people skills. I have been exposed to many different work environments and this place does not encourage a sense of teamwork. It seems that everyone is out for themselves or if you are not part of an alliance you are left on the outside of the group. Managers have poor communication skills, for example, you are told one thing face to face but then you are told otherwise through an email or the manager simply changes their minds without acknowledghement. Managers also openly favor certain employees. Perhaps this company treats its full time on staff employees better than they do their contractors.

    Advice to ManagementAdvice

    Improve communication between management and employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Lack of employee recognition and career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health

    Pros

    Good place to get some experience

    Cons

    There is little career growth

    Advice to ManagementAdvice

    invest in talent, don't let it go to the competitor

    Neutral Outlook
  7. 6 people found this helpful  

    Hierarchical organization that is slow to adapt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at Management Sciences for Health full-time (more than 5 years)

    Pros

    Location is pretty good, and most people are nice. The office was recently renovated and has nice cafeteria.

    Benefits are good for non profit work (4 weeks vacation for all staff, good health insurance, 401k, etc).

    If you are on the right project you may have the opportunity to travel

    Good work/life balance and teleworking is possible

    Cons

    There is very little opportunity for career growth, especially for Junior staff, as a result there is high turnover, most leave after 2 years in the entry level position. HR often doesn't hire the right people for the right positions and many of the entry level positions are filled by temp staff. In general HR is very ineffective in almost all of their functions and unfair during salary negotiations and are very resistant to negotiating. Performance reviews are conducted annually, but getting a good review means you will get a standard 3% raise and getting a bad review means nothing, maybe a 3 month performance plan.

    Depending on the project you are there may be opportunities for travel, but generally senior staff do the most traveling. This is also true for technical work.

    A LOT of senior management have large egos and are territorial about projects. There are a few who are very approachable and open to new ideas.

    Culture tends to be very cliquey, there is a "old boys club" of long time senior MSHers who promote each other and make decisions behind closed doors. Many have a 1st world view of development and on a whole, MSH doesn't practice what they preach internally when it comes to management and leadership.

    Advice to ManagementAdvice

    Invest in the people who work at the organization, set aside money for professional development and create more opportunities to recognize and celebrate staff. Create more opportunities for staff to get to know each other and bond. Work on building culture of Trust and collaboration across centers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great intentions, unclear direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Management Sciences for Health full-time (more than 5 years)

    Pros

    I work with extremely gifted individuals and there are few restrictions on the things departmentally I get to learn. That's about it.

    Cons

    Limited growth, overambitious leadership team that ignores the urgency of compliance, looks to phase out "cumbersome" processes, while trying to enforce abstract ideals. Little room for growth and advancement. Too great a focus on technical experts, ignoring the core groups such as Accounting and Finance.

    Advice to ManagementAdvice

    Please note that your core staff, such as Accounting, Contracts, Procurement and Benefits *need* to be reinforced. Consider creating a compliance and training department instead of abstract goals such as becoming a "learning organization." Fix the wheel before driving. Please stop coupling an inordinate number of initiatives atop already overwhelming daily responsibilities. Understand all sides, and that the organization could run much more smoothly if we grounded ourselves instead of trying to be overly abstract. EG. PPRD: useless to a person whose base work culture does not permit "outstanding" action. Stop discussing accountability when we have no "ownership" of any piece of our processes. Reward all equally. Consider returning to Tuition Assistance/Reimbursement. Avoid discussing the topic of religion at work. Start enforcing workplace equality---those at the top should respect those at the bottom. Try and understand a process before attempting to fix it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Great on the outside, not on the inside. Stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health

    Pros

    The benefits are excellent compared to its peers in the USAID contracting industry, and among more senior staff the pay is very competitive as well. Some good people. Some people are dedicated to the mission.

    Cons

    So many... Weak leadership at the highest levels - VPs range from incompetent loons to vindictive and cruel blights on the industry. Infighting at the VP level is rampant - some can't even be in the same room as each other, and it trickles down to lower levels. Many people who are overpaid and are miserable at their jobs. Massive lack of commitment to the mission. Most people spend their time justifying their own misguided projects, though the offer nothing to the overall result. Some of the least organized systems in the industry. Power struggles define how you spend 80% of your time. No professional development opportunities. Less training. Technical approaches are stale. Nothing cutting edge about anything they do, but leaders are constantly patting themselves on their backs (and giving themselves raises) for changing the world. The worst professional experience of my life.

    Advice to ManagementAdvice

    None of you is up to the task. MSH is an organization that has lost its way, and the only way to get back on track is for a complete housecleaning at the CEO, COO, and VP levels. You have little respect among the ranks.

    Doesn't Recommend
    Disapproves of CEO

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