Manulife Financial
3.4 of 5 199 reviews
www.manulife.com Toronto, Canada 5000+ Employees

Manulife Financial Reviews

Updated Jun 20, 2014
All Employees Current Employees Only

3.4 199 reviews

                             

79% Approve of the CEO

Manulife Financial President and CEO Donald A. Guloien

Donald A. Guloien

(101 ratings)

69% of employees recommend this company to a friend
31 Employee Reviews Back to all reviews
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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
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    • Disapproves of CEO

     

    Do you want to work in a Call Centre?

    Internal Wholesaler, Wealth Management Sales (Current Employee)
    Toronto, ON (Canada)

    ProsSeveral conferences throughout the year with lots of free alcohol!

    ConsSweat shop environment that is driven by call centre metrics: dials and meetings booked.

    Advice to Senior ManagementIt's nice that our CEO gets a raise, what about regular Manulife employees? What happened to controlling expenses? Management should lead by example.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Refused to hire full-time CSRs

    Customer Services Representative (Current Employee)
    Waterloo, ON (Canada)

    ProsGood name &
    Good trainer - Trainer is very helpful and patient

    ConsBad pay
    Uncertainty about employment
    Expect too much, don't give much

    Advice to Senior ManagementTry hiring people Permanently instead.

    No, I would not recommend this company to a friend

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    very slow process for everything; office poliltics

    Anonymous Employee (Current Employee)

    Prosgood building and computers, good co-workers

    Conssome mangers are not qualified; it took 6 months to do something that can be done in 6 minutes, very low efficiency

    Advice to Senior Managementlisten to employees for comments about their managers.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    IS (Information Service) /IT at Maulife

    Software Developer (Current Employee)
    Waterloo, ON (Canada)

    ProsPay for overtime
    Always participates in volunteer actives
    Flexible timing
    Work from home program

    ConsHighly political
    No value for technical knowledge
    Non ethical environment (Other people will take your work and management will ignore this situation)
    One task is assign to 2-3 resource and creates unnecessary competition

    Advice to Senior ManagementYou need shake up by giving opportunity to ethical managers and reduce the management overhead. you need active management that supports IT skills not political skills.

    No, I would not recommend this company to a friend

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    Work Hard Play Hard

    Accounts Associate (Former Employee)
    Toronto, ON (Canada)

    ProsLarge Company with lots of credibility

    ConsVery demanding
    Not a lot of internal support
    Employee moral very low

    Advice to Senior ManagementSupport the employees and provide internal learning opportunities

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Conservative, Extremely High Work-Load

    Disability Case Manager (Current Employee)
    Toronto, ON (Canada)

    ProsGood Benefits and Flex Work Hours. Option to Work from home. No Micro-management

    ConsExtremely High Demand and Workload, Over-time, High Pressure, High stress environment, High turn-over rate due to Burn-Out, Not enough employee's for Workload

    Advice to Senior ManagementMore Supportive Work Environment, Accommodations and More Employee Recognition

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Environment

    Business Analyst (Former Employee)
    Toronto, ON (Canada)

    ProsGreat place to work and gain valuable experience

    ConsVery old school and conservative

    Advice to Senior ManagementGood job keep up the good work

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    • Culture & Values
           
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    Disappointing.

    Underwriting Analyst (Current Employee)
    Montreal, QC (Canada)

    Prosyou can leave whenever you want as long as you make your 7h30

    Consmanagement heavy. sometimes it gives the feeling that employees are left to themselves.

    Advice to Senior Managementdevelop an efficient mentoring program

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    Filled with brown nosers

    IT Consultant (Current Employee)
    Toronto, ON (Canada)

    ProsNice atmosphere
    provide a good office environment

    Conshave to placate many people.

    Advice to Senior Managementthink about how changes are being effected and measured.

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    • Work/Life Balance
           
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    • Disapproves of CEO

    1 person found this helpful  

    Sweat Shop

    Anonymous Employee (Current Employee)
    Toronto, ON (Canada)

    ProsSupport when you require time off for personal reasons
    Support if you need to work from home for personal reasons - really good at this
    Support with education/studies in terms of pay and time off

    ConsGoals are unreasonable and not supported with strong plans to achieve them
    Insufficient resources to get the job done
    Focus too many things
    Dont always do the right thing for employees and especially customers (caring attitude non-existent)

    Advice to Senior ManagementDefine your goals more succinctly. Avoid layering of branding to overcompensate for the lack of customer service. Focus on the methods of providing better services to customers. Remember without customers you cannot exist. Focus on staffing, because without them your customers cannot be served. Have better planning for system enhancement projects, there are too high a risk that is taken here. Take risk, but be careful where you place it.

    No, I would not recommend this company to a friend

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Manulife Financial – Why Work for Us?

Manulife Financial is a leading Canada-based financial services company with principal operations in Asia, Canada and the United States. Since welcoming its first customers in 1887, Manulife Financial has built a… Full Overview

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