Market Force Information

www.marketforce.com
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Market Force Information Reviews

Updated February 24, 2015
Updated February 24, 2015
12 Reviews
1.0
12 Reviews
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Karl Maier
12 Ratings

12 Employee Reviews Back to all Reviews

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  1.  

    Market Force Help Desk Removed Me as a Shopper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mystery Shopper in Albany, NY
    Former Employee - Mystery Shopper in Albany, NY

    I worked at Market Force Information

    Pros

    Various mystery shops to select that are close to your area.

    Cons

    Market Force removed me as a shopper with no explanation. I read all instructions and did the best job I could. It was mostly Five Guys and McDonalds. THEY DID NOT GIVE ANY EXPLANATION WHICH WOULD HAVE BEEN HELPFUL. For all you have to do the pay is very low for shops and they expect you to be perfect or you do not get paid!!

    Advice to ManagementAdvice

    Give shoppers a chance!!! Increase the pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    DO NOT WORK HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Independent Contractor in Richmond, VA
    Former Contractor - Independent Contractor in Richmond, VA

    I worked at Market Force Information as a contractor (less than a year)

    Pros

    Very easy to get hired, and start working

    Cons

    The problem with market force is that they do not value its secret shoppers. They gave you 20+ pages of instructions for each mystery shop. Weeks after completing a shop I got an email asking me to verify my timing in my report. I was unable to do this (because it was weeks ago). I was then told I would not be paid or reimbursed for my shop, even though I had carefully read and followed the 20+ pages of instructions (nowhere mentioning keeping your notes after completing a shop). After, threating to file a report for non payment with the BBB, I was banned from market force.

    Advice to ManagementAdvice

    Value you secret shoppers more. Do not treat them as indispensable objects.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No pay for work completed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Mystery Shopper
    Current Contractor - Mystery Shopper

    I have been working at Market Force Information as a contractor (more than a year)

    Pros

    The hours are flexible, but the pay is extremely low. They will call to harass you about doing shops for them.

    Cons

    I was called repeatedly asking me to do a secret shopper assignment for a McDonalds. It was further away from my home then I wanted to travel, but after many, many calls, I relented at an increased rate of pay. I did the shop exactly as requested in the instructions. After reporting my shop, I received an email saying that I would not be paid because I had bought the wrong item. I emailed them a copy of the sheet showing that the item I purchased was on the list, but they still did not pay me. They just wanted to get out of the higher fee. They are corrupt, and dishonest.

    Advice to ManagementAdvice

    Pay your workers!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Market Force www.marketforce.com does not pay Certified Field Associate for theatre/Cinema much money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Field Associate in Dallas, TX
    Current Employee - Certified Field Associate in Dallas, TX

    I have been working at Market Force Information part-time (less than a year)

    Pros

    You have flexibility. Some jobs are on Weekend Friday, Sat, Sunday. You can download the material from your account on Certified Field Associates section. They allow you to accept the jobs, download the info, and select at random. Most jobs are within 100 mile radius.

    Cons

    When I work a job I factor in my GAS, TIME, and how long it will take to do the project. After I get a ball park figure I subtrack how much they will pay me. Well a associate who worked there told me that they paid $12.00 an hour. So I joined up and spent time filling out contract. I got hired pretty fast. but then I got the contract work orders and found out that they pay $12.00 for the first hour and $3.00 for the additional hours. I would have to get 22 people to talk to me about a film or project. You know how difficult that can be.

    It's total waste of time unless you're on welfare and take the bus it's not worth it. If you're on SSI or Some type of welfare job and don't need any money really. Go for it. But I can't pay $15.00 in gas and drive across town work for $21 I saw that they claimed it would take me 4 hours each day. So getting over there and back is wear and tear on my car. Plus I just spent $2500 on getting my car fixed and updated. I was very disappointed plus I will not ever take that person's opinion who told me/referred me.

    You can't even watch a FREE movie. I do not recommend this. They need to pay more money. They can do that job themselves. I quit.

    Advice to ManagementAdvice

    Certified Field Associates need to be able to email you and call you to ask questions. Also you know why people don't want to work and put up standees because you don't pay any money to do the work. $12.00 per unit is FAIR but $12.00 first hour and $3.00 each additional to do all that hard work is just INSANE. Plus some of the jobs only pay $7.50 for one unit and you have a bunch of stuff to do. I think we've turned into a 3 rd world country. I just need a part time GIG to work while I get through college. I thought this was the BEST but this one cost me money.

    Doesn't Recommend
    Positive Outlook
  6. 1 person found this helpful  

    Embarrassed that I worked for Market Force.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor
    Former Employee - Auditor

    I worked at Market Force Information full-time (more than 5 years)

    Pros

    Work from home. Hours are "flexible" as long as you like working 7 days a week.
    Easy to get hired; they hired me when no one else was hiring.
    The work is easy, yet monotonous and dull.

    Cons

    Every one of my paychecks differed from the amount of hours worked--by a few hours less or more every paycheck--and they use an online automated system to track pay. Who is altering the hours after management submits them? Every challenge I sent to HR was met with great resistance.
    Lower management is so disorganized I started getting panic attacks for the first time in my life. I was barely making above minimum wage and had no supervisory responsibilities and yet they heaped undue stress on us.
    Mandatory overtime was almost constant. Turnover was extremely high. Way too many supervisors and managers telling you what to do daily.
    Management treated us like we were children though most of the employees have college degrees and are middle aged. I have never been this disrespected by any former supervisors.

    Advice to ManagementAdvice

    Train your manager/supervisors how to manage employees. Constant, sometimes hysterical, repetition of orders and ever changing instructions on how to perform your job make for a chaotic, inefficient environment where everyone wants to quit and work produced is just not acceptable.
    Monthly departmental meetings in the office would be a huge help. It feels like management keeps secrets so they can keep you uninformed and constantly on edge.
    Bonuses are promised each year and never delivered. This is an extremely effective de-motivator for me.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Market Force is Cheating on McDonalds reports

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Market Force Information

    Pros

    There are no benefits. The pay is low and you have no job security. They will drop you in a heartbeat

    Cons

    Market force will use any excuse not to pay you so be careful. They use the report anyway, they just don't pay you. Also, don't do any reports "outside the bell curve" or they will drop you. They want to feed McDonalds only what McD expects and if you report above or below you will get dropped. They will also block you on Facebook if you don't write nice things about them or try to tell the truth

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Disorganized, irresponsible, unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Market Force Information full-time (more than a year)

    Pros

    Good training program, colleagues are generally very friendly and easy to get along with

    Cons

    HR is an utter disaster - run by charlatans who have no knowledge of regulations or professionalism. I was never once paid correctly or on time - there was often money missing from my paycheck! Managers have conflicting visions for company strategy and are manipulative in attempting to push their ideas through. They also have little regard for employees' hard work (no recognition at any level) and are mostly preoccupied with nasty internal politics. The company is also masterful at promising things to employees (salary, job responsibilities, management structure) and never following through.

    Advice to ManagementAdvice

    Get your act together! The infighting is wearisome and childish. Set up a clear set of internal policies - complete with consequences/sanctions - and stick to them. Apply the same levels of service and reliability that you promise to your clients to yourselves. Most importantly, train your HR staff in politeness, professionalism, and, most of all, educate them about employment law - your HR department is a disgrace and the consequences of your negligence will catch up to you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    refused to pay me for a assignment that I completed took all day , sent registered mail no reimbursement nothing a scam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Mystery Shopper, Mystery Theater Attendee in Worcester, MA
    Former Contractor - Mystery Shopper, Mystery Theater Attendee in Worcester, MA

    I worked at Market Force Information as a contractor (less than a year)

    Pros

    there are none , unless you like being called 10 times and then not getting paid to do an assignment!

    Cons

    They bombard you with pages of instructions that should be fairly easy( they make it more difficult than it should be) , and then when you make a small mistake they refuse to pay you!! Should be illegal , but because they give you independent contractor they get away with it...

    Advice to ManagementAdvice

    What Management?? the supervisors that I spoke to were rude and not helpful at all . would not recommend to anyone !

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 10 people found this helpful  

    FIred for telling the truth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Shopper in Boca Raton, FL
    Current Contractor - Shopper in Boca Raton, FL

    I have been working at Market Force Information as a contractor (more than a year)

    Pros

    Interesting doing some of the "secret shopper" assignements.

    Cons

    Sometimes the time and distance are not worth the reimbursements.
    If something goes wrong and you tell the truth, they will not pay you. They almost force you to misrepresent your shopping assignment in order to get paid.

    Advice to ManagementAdvice

    I have tried to contact MarketForce via emails explaining the issue of not reimbursing me for a mistake made by the shop I was evaluating, but instead of having a conversation, they delisted me as a shopper.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Outsourcing to India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, CO
    Former Employee - Anonymous Employee in Louisville, CO

    I worked at Market Force Information full-time (less than a year)

    Pros

    The CTO is decisive and tech savvy. There's a lot of really nice people there.

    Cons

    The CTO's "mission" is to outsource everything to India. Unenlightened lower management is playing the blame/shame game with their tech employees. Technical culture is where they expect you to be available and sometimes work in the middle of the night and be in to work the next day on time and working a full day.

    Advice to ManagementAdvice

    You get what you pay for. There's no free lunch. Upper management hasn't figured out that lower management's game is to construct reality according to their own best interests.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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