Market Force Information Reviews

Current Employee – been working at Market Force Information as a contractor for more than a year

Pros – Interesting doing some of the "secret shopper" assignements.

Cons – Sometimes the time and distance are not worth the reimbursements.
If something goes wrong and you tell the truth, they will not pay you. They almost force you to misrepresent your shopping assignment in order to get paid.

Advice to Senior Management – I have tried to contact MarketForce via emails explaining the issue of not reimbursing me for a mistake made by the shop I was evaluating, but instead of having a conversation, they delisted me as a shopper.

No, I would not recommend this company to a friend

Former Employee – worked at Market Force Information full-time for less than a year

Pros – The CTO is decisive and tech savvy. There's a lot of really nice people there.

Cons – The CTO's "mission" is to outsource everything to India. Unenlightened lower management is playing the blame/shame game with their tech employees. Technical culture is where they expect you to be available and sometimes work in the middle of the night and be in to work the next day on time and working a full day.

Advice to Senior Management – You get what you pay for. There's no free lunch. Upper management hasn't figured out that lower management's game is to construct reality according to their own best interests.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Market Force Information as a contractor for less than a year

Pros – Flexibility in completing assignments. Ability to "work from home".

Cons – Paid only for the time to perform the marketing work (restocking media, pay-as-you-go phone cards, visual inspections, etc.). After visit reporting needs are extensive, including photographs, and NO pay is given to complete this part of the work. For example, you may be paid $8 to $10 per hour, which is to cover the time spent at the client, but NO extra is paid for all of the time needed to meet Marketforce's reporting requirements using their slow, cumbersome, online reporting system. Once you combine the at the client work with the reporting, you are making very, very little.

Advice to Senior Management – Why pay so little?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Market Force Information

Pros – They give you a paycheck. The benefits include health insurance, life insurance, retirement plan, flex spending acct, and paid vacation days.

Cons – Most of the reviewers on here are mystery shoppers, who are independent contractors and not technically employed by MFI. I was an actual full-time employee of this company. This was the single most draining and oppressive job I have ever had. The morale in the workplace was extremely low because the management has absolutely no idea what they are doing and they were always demanding more and more without ever giving praise for a job well done. The pay is a joke, especially for the hours required. Mandatory overtime was constant, we often worked 7 days a week, and one particularly bad month before I quit, I had only one day off the entire month (including weekends). Employees are encouraged and often even forced to work on paid holidays. We had a decent number of vacation days, but it was next to impossible to use them because of the constant workload. I never felt like I was off work because the management assumed we were available 24/7 because of the ability to work remotely. The only reason it took me as long as it did to find a new job was because I barely ever had time to look since I was barely ever not working. I would never, ever recommend anyone to work at this extremely poorly-managed company.

Advice to Senior Management – Either find a way to hire more people, or adjust client expectations so that your employees can actually have a day off once in a while. Try actually recognizing the extreme hours and hard work employees put in so employee morale isn't in the gutter.

No, I would not recommend this company to a friend