Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated December 3, 2014
Updated December 3, 2014
1,448 Reviews
3.7
1,448 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
496 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Food and beverage supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Nashville, TN
    Current Employee - Food and Beverage Supervisor in Nashville, TN

    I have been working at Marriott full-time (more than an year)

    Pros

    Good benefits and you learn to appreciate a hard earned dollar.

    Cons

    Hours are horrible. All your employees are foreign/uneducated. You will work nights and weekends. No personal life to be had outside of work. Unless you are extremely passionate about this industry I do not suggest working here. This job has a huge burnout factor and will bring a lot of unhappiness.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    One of the worst places I worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Wait Staff in Chicago, IL
    Current Employee - Wait Staff in Chicago, IL

    I have been working at Marriott full-time (more than an year)

    Pros

    They let us have leftovers, It was located in downtown easy access. Not a lot of pros.I'm trying to think of some.

    Cons

    Management was awful Unfair treatment. Employees stole from me the first day. Preferential treatment. Too much work for too little employees.

    Advice to ManagementAdvice

    Learn to manage.

    Doesn't Recommend
  3.  

    Horrible place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Novi, MI
    Current Employee - Housekeeper in Novi, MI

    I have been working at Marriott full-time (more than 3 years)

    Pros

    You get discounted rooms from any Marriott around the world. Its not a set price and its based on hotel popularity and rooms available. Marriott reserves the right to deny your reservation at any time. I stayed downtown chicago at a rate of 159.99 a night. without the discount it would have been 239.99 a night. because the property is managed by Concord Hospitalities you get a 6 free night stay a year with any of concord properties (you can only use 2 nights at one time)

    Cons

    the starting pay is 9.00hr for housekeeping. the work does not match the pay, its extremely hard on you back and knees. on any given day you could be expected to clean 21 rooms. 30 min. a room with the expectation the room should be perfect. The hotel never has the appropriate amount of linen. The housekeepers have to compete with each other for clean towels and bed sheets. Labor isn't distributed evenly among all the employees. some people will be assign to vacuum the halls every day (a much easier job) while others are assign to clean rooms every day( much harder on your body but receive the same pay). When promotion opportunity come up the management will give the job to people they have personal relationships with despite work performance. If you show up to work every day and do a good job management will hold you forever in that position.

    Advice to ManagementAdvice

    keep the hotel stocked with linen. treat ALL your employees fairly. hold poor performers accountable BUT ALSO give good performers opportunities to advance.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Dont Drink the Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator
    Current Employee - Sales Coordinator

    I have been working at Marriott full-time (more than 3 years)

    Pros

    The only pro I have for the company is that the position I work in has extremely flexible hours and the pay is decent.

    Cons

    This company is all about the office politics. If someone from upper management doesn't like you, you aren't going to be advancing your career. Everyone is extremely fake....they smile and make small talk with you, but then you find out they are talking bad about you behind your back. There is an extreme invasion of privacy from your coworkers. They're not all bad though, just about 85% of them. I've made some good friends here.

     They base their hiring process on people with ENERGY and ENTHUSIASM and less on actual talent and skill. There are lots of people here who have no idea how to do their jobs, regardless of the amount of training, yet somehow advance in the company due to connections and being very personable in nature. There is no support from upper management at all, as they are all in a league of their own and think down upon their subordinates.

    The pay is terrible. I have the option to advance to a sales manager role, which would be a pay decrease, longer working hours, and tied to a phone line. Whats the incentive???! I went to my leadership for help in advancing my career in a different route, but they basically told me if I wanted to move up I would have to start somewhere and it would have to be the Sales Manager position. No thank you. I will be looking elsewhere for employment. Bottom-line, get out while you can and stay out. There are way better companies out there to work for that aren't a border-line cult.

    Advice to ManagementAdvice

    Change everything about what you are doing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Working here has been wholly toxic, contributing to widespread dissatisfaction from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tarrytown, NY
    Current Employee - Supervisor in Tarrytown, NY

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Insurance and other benefits are reasonable (although base compensation is low and increases too slowly).

    Cons

    Coddling of associates, leading to unfair practices, broken communication, and imbalanced work-life ratio.

    Advice to ManagementAdvice

    Focus less on the bottom-line numbers and more on the actual procedures affecting the staff. Enforce policies which promote accountability in the workforce. Make sure new hires are actually qualified and willing to increase potential, rather than hiring simply to have a body to fill a role.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Horrible Experience - Do Not Work At the Bristol Courtyard Marriott!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Bristol, VA
    Current Employee - Front Desk Agent in Bristol, VA

    I have been working at Marriott full-time (less than an year)

    Pros

    Though I had a terrible time at this hotel, it was still a good learning experience that at least eventually helped me step up to a better quality hotel in the area. Unfortunately, that's the only pro I have for this place.

    Cons

    Very clique-like atmosphere. Back-stabbing co-workers. People out to get you because they feel threatened for their jobs. Very poor training practices - management just trained for one day, then threw to the wolves. What more can I say? Everything was awful at this establishment.

    Advice to ManagementAdvice

    None. New managers just need to be hired here altogether. Horrible business practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not a very good at letting your personality come thru your work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Marriott full-time (more than an year)

    Pros

    Great benefits a lot of recondition programs.

    Cons

    Always changing presiders hard to follow the ever changing rules.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    a stain on the reputation of the J.W. Marriott brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV

    I have been working at Marriott full-time (more than 5 years)

    Pros

    employees are terrific and do their best in spite of being neglected in every way.

    Cons

    sub-par in every way. There is nothing redeeming about this property.

    Advice to ManagementAdvice

    Advice would not help, as Marriott does not own this property. It is owned by an investment company that is only interested in profit and nothing else.

    Doesn't Recommend
    Negative Outlook
  10.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Medford, NY
    Current Employee - Front Desk Associate in Medford, NY

    I have been working at Marriott full-time (less than an year)

    Pros

    The guest were awesome and a lot of them had great stories.

    Cons

    My Manager had all of her family working there. At first she liked me and praised me all the time. After four months she fire me for "absolutely no reason". She had a family friend working there, her boyfriend stopped by and they hung out in the back while I did all the work. There was another time she went to hire a guy to replace me he got so drunk I had to advise him to go home. .... She also had her staff do a lot of profiling.

    Advice to ManagementAdvice

    Stop playing favorites. There a reason a lot of companies don't want families working together

    Doesn't Recommend
  11.  

    Marriott detroit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Detroit, MI
    Current Employee - Cook in Detroit, MI

    I have been working at Marriott full-time

    Pros

    The money and that's it

    Cons

    Horrible management will stab you in the back if you're not in they're click

    Doesn't Recommend
    Negative Outlook

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