Marriott Reviews

Updated August 25, 2014
Updated August 25, 2014
1,265 Reviews

3.7
1,265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
415 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

280 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Farmington, CT
    Current Employee - Housekeeping in Farmington, CT

    I have been working at Marriott full-time for less than a year

    Pros

    It is a good place to work on as you learn to work with time frames and it is a rewarding experience once you get the hang of it. You also meet a lot of new people and at times famous people.

    Cons

    The cons of it is that when the hotel is in a slow season your days get cut back and you can rely on that to cover your responsibilities at home.

    Advice to ManagementAdvice

    There is nothing I have to say to the upper management. They are doing a great job.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    They try hard to keep up morale but the realities of working with the public are oftentimes too much to bear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service  in  Omaha, NE
    Current Employee - Call Center Customer Service in Omaha, NE

    I have been working at Marriott full-time for less than a year

    Pros

    I like the positive feedback and opportunities for overtime. Training was thorough.

    Cons

    Low pay sucks big time. Working in a call center leads the public to treat you like you're an idiot. Isolating at times and wacky schedules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    If you want to work in hospitality you could do far worse than Marriott.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Saint Louis, MO
    Current Employee - Guest Service Representative in Saint Louis, MO

    I have been working at Marriott full-time for more than 10 years

    Pros

    Discount on rooms when it is available, is very nice.

    Cons

    Your schedule must been very flexible. If you have a large social life this may not be the place for you.

    Advice to ManagementAdvice

    Team building is a very good thing.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper  in  New York, NY
    Current Employee - Housekeeper in New York, NY

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits and insurance is very good

    Cons

    Long hours when the hotel is busy

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager  in  Phoenix, AZ
    Former Employee - Front Office Manager in Phoenix, AZ

    I worked at Marriott full-time for more than a year

    Pros

    Great Staff to work with and the hotel perks were nice for family and myself.

    Cons

    Long hours, low pay and not enough time off.

    Advice to ManagementAdvice

    Don't forget the people on the front line.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Low morale, office politics, and uncertain leadership left this otherwise fine ship in less than tip top shape.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Seattle, WA
    Former Employee - Night Auditor in Seattle, WA

    I worked at Marriott part-time for less than a year

    Pros

    Genuinely nice staff (with less than a handful of notable exceptions), flexible scheduling, approachable management.

    Cons

    Insecure leadership, 'revolving door' staffing, poor decision making.

    Advice to ManagementAdvice

    Be firm but fair, decision by committee rarely gets things done correctly (especially if it involves something as fundamental as scheduling), and please, those little factoids about the employees posted everywhere are kinda lame.

  8.  

    Has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Scottsdale, AZ
    Current Employee - Line Cook in Scottsdale, AZ

    I have been working at Marriott full-time for less than a year

    Pros

    Great perks and benefits. Friendly co workers. Great travel opportunities.

    Cons

    Doesn't pay enough until you work for the company at least 5 years

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Hard to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge Lounge Host  in  San Francisco, CA
    Former Employee - Concierge Lounge Host in San Francisco, CA

    I worked at Marriott full-time for more than 3 years

    Pros

    Great 'ideals' from Mr. Marriott and Arne. Great training and personal growth with the training tools like Rosetta Stone.

    Cons

    No way to advance unless you are 'liked' by a manager who does the hiring. I had applied for many chances to 'move up' but was always given the 'You don't have leadership experience." I can't move up without it, so why not give me the chance to shine? Sadly I had to leave Marriott to get this chance.

    Advice to ManagementAdvice

    Give people a chance, just like Mr. Marriott was given when he founded the company.

    Recommends
    Approves of CEO
  10.  

    Good people, stable company, satisfying work, poor pay.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Working with people with good work ethic towards common goals makes up for some of the difficult customer issues that are part of the hospitality business.

    Cons

    The bottom line surpassed the founding Mr. Marriott's emphasis of putting people first. There is little feeling of loyalty towards the employees but the company still expects loyalty from tbe employees. If thr paid better they would earn my loyalty better. They did away with merit increases and salary caps are very low so earning potential is non existent unless you skip from job to job and location to location.

    Advice to ManagementAdvice

    Put your money where your mouth is and pay for good work.

  11.  

    good company, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    good training, and support for employees

    Cons

    long hours, bad pay, and no life balance.

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