Marriott Reviews

Updated October 17, 2014
Updated October 17, 2014
1,347 Reviews
3.7
1,347 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
456 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

300 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Nice Work Environment, Pay Doesn't Commensurate with Costs of Living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bethesda, MD
    Current Employee - Anonymous Employee in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great people to work with, flexible when it comes to family-related issues, benefits are great

    Cons

    Wish they didn't start cutting back on paid time off. It used to be 20 days your first year then they cut it back to 10 days. Don't be stingy on overtime or at least be specific about using overtime as compensated time (free PTO). Getting promoted is hard and so is trying to get into different departments.

    Advice to ManagementAdvice

    Bring back bonuses, not just for directors, VPs, and up. I think your employees deserve bonuses as hard as they work to make this company look good.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Andover, MA
    Current Employee - Front Desk Clerk in Andover, MA

    I have been working at Marriott full-time (less than an year)

    Pros

    The people I work with are great and there is a lot f room to grow and stay with the company in different areas

    Cons

    The pay is not the greatest and many times you are required to do things outside of your job description.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good and interesting work but be prepared to be married to your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott full-time (more than 8 years)

    Pros

    Good company with solid reputation as a business and an employer. Interesting and different job opportunities are available if you carefully build your network.

    Cons

    At HQ, the spread of work is not even close to even. Diligent employees carry the dead weight of people who have long ago outlived their value. Marriott lifers love hotels more than they love being home and they expect the same of their associates. Be prepared for long hours and low pay relative to the amount and intensity of the work. If you're a parent, do your homework so you're not surprised by the skimpy leave benefits.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Worked for Marriott International for over 15 years. Started in the hotels and after several years ended at Headquarter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethesda, MD
    Current Employee - Director in Bethesda, MD

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Benefits including medical, dental, disability, profit sharing, vacation time, some departments offer telecommute and flextime, daycare for a fee, exercise club for a fee, cafeteria, gift shop, post office. Associate rate for hotel rooms with good discounts. Competitive pay. Formalized HR and associate review policies. Big company so many opportunities in different departments. Respected company in the area. If you are a person who is type A competitive and enjoy big company politics then this is the place for you...

    Cons

    Although they claim, the company culture is still the same "we take care of the associates so that they take care of the guests" the company culture has changed signifigantly to be direct profit driven. They no longer value expertise in the hotels or the hospitality industry and go out of their way to outsource and/or hire people outside of the hospitality industry. This has resulted in not accomplishing objectives because the right people are not in the right jobs and therefore it takes more time, money to get anything done and in the end although they think they saved money but outsourcing they actually increase cost because of the lack of expertise and inefficiences. Customer service is suffering as a result. Departments are very sioled and each VP is more concerned with covering mistakes vs learning from them, and competitive to the point of heeding progress. Therefore switching departments and job growth is very difficult because of this competitive and siloed environment. Associates are expected to work long hours to reach unrealistic deadlines with inappropriate staffing and is very stressful environment . Workload varies greatly between departments. What was once a culture of collaboration and a work family is now one of competitiveness and backstabbing. I long for the days of the old Marriott ...

    Advice to ManagementAdvice

    Marriott International is a different company now, so instead of saying that has maintained the same culture and philosphy be open and honest about what Arne Sorenson's real philosphy is because it certainly is not what it use to be. Should value expertise of individuals with hospitality experience and education vs throwing them out the door and replacing them with people with no experience in the industry. Need to invest in research and development so that we stay ahead of the competition and implement innovation ahead of our competitors vs always playing catch up.

    Disapproves of CEO
  6.  

    Great place to work with a big variety of calls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care and Sales Specialist in Omaha, NE
    Former Employee - Customer Care and Sales Specialist in Omaha, NE

    I worked at Marriott full-time (more than 3 years)

    Pros

    Wide variety of positions in the call center. They like to hire internally. They are open 24hrs so there is a wide variety of schedules to choose from.

    Cons

    Working holidays and weekends is required until you have tenure. Sometimes it is difficult to get time off when it gets busy during the summer months

    Advice to ManagementAdvice

    Monitoring calls and explaining all the rta aspects when you first get hired.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    No Innovation. Just Lodging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Lots of vacation time and discounts.

    Cons

    No innovation. No creativity. Just room bookings.

    Advice to ManagementAdvice

    Out with old.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good to get you though school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Saint Louis, MO
    Current Employee - Front Desk Agent in Saint Louis, MO

    I have been working at Marriott full-time (more than 10 years)

    Pros

    $1500 per year tuition
    Give 2 weeks and normally get time off you need
    Discount on rooms
    Schedule made so you can take classes.

    Cons

    A few inconsistent managers
    Tight budgets make running of hotel more difficult.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Accountant in Atlanta, GA
    Current Employee - General Accountant in Atlanta, GA

    I have been working at Marriott full-time (more than an year)

    Pros

    Nice people to work with

    Cons

    Pay rate is very low

  10. 1 person found this helpful  

    It all depends on the property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Marriott full-time (more than 5 years)

    Pros

    -Room discounts, 401(k) contributions, some good employees, interesting guest interactions.

    Cons

    Salary, poor work/life balance, upper management, depends on who owns the property.... can be challenging if they do not invest in renovations.... and then senior management questions your abilities if GSS scores are down..... while at the same time stating they know the property is not in good shape because of the needed reno.

    Advice to ManagementAdvice

    It's not all about who brown noses better, there are stars in the organization and some need more support to shine.... or for you to take notice. A lot of times its the assistant that does at least 80% of the work to keep the operations going while the GM goes off on lunch dates for hours, or tends to personal matters when they should be leading the team or at the least backing up the person that is making them shine.

    However overall Marriott is a great company and there are opportunities if you are assertive and know how to brown nose....

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Commitment to quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    This company is excellent to interact with guest and your fellow employees. You get the chance to build incredible relationships and learn a lot about yourself as you grow in this industry. The founders guidance to "take care of the associate and they will take care of the guest" is paramount in getting people wanting to work for Marriott.

    Cons

    A lot of who you know advance in the company; knowing this going in is great for those that are really into networking. This is an excellent career choice, but you trade your chance to develop personal relationships with family, friends, and community to make it ahead.

    Advice to ManagementAdvice

    Reinvest in your people across the board; in regards to the founders guidance of taking care of the associate please return to that, share that guiding light with the property owners. What does taking care of the associate look like to your current associates, what motivates the people that are working today to do more? Find this out from your associates and provide the support for them to do so, many of us chose the service industry for a lot more than the pay check.

    Recommends
    Positive Outlook
    No opinion of CEO

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