Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated October 19, 2014
Updated October 19, 2014
1,415 Reviews
3.7
1,415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

96 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    The job I have ever head!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Payable Client Support in Luton, East of England, England (UK)
    Former Employee - Accounts Payable Client Support in Luton, East of England, England (UK)

    I worked at Marriott full-time (less than an year)

    Pros

    Clean offices. That is literally it.

    Cons

    I was bullied serverly during my time here! The worst people I have ever worked with! When I first started working here I was disaplined for praying on Fridays and fasting! They did not like me having a class of water! The HR are absolulty useless and only care about what management say!

    This has to be the worst ever company I have ever worked for!!!! I was bullied and treated less than a human being. I have a learning disability and refused to helped me. My supervisor often said to me if you do not like it here leave.

    No support what so ever. You are treated as if you are in a school. They will often threaten you that if you turn up a second late you will loose your job!!! I was also racially abused by staff, which I complained to HR about. The only thing HR had to say is... 'well if you dont like it here then leave'

    In terms of the work... there is no freedom add in your own ideas. You are encouraged to work like a robot and never leave your desk. I have been disacaplined for going to the toilet and getting a cup of tea.

    My supervisor was a hypocrit who constantly use to make personal phone calls and then complain when you make a personal phone call

    Advice to ManagementAdvice

    Change your accounts payable staff at Luton!!

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Food and beverage supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Nashville, TN
    Current Employee - Food and Beverage Supervisor in Nashville, TN

    I have been working at Marriott full-time (more than an year)

    Pros

    Good benefits and you learn to appreciate a hard earned dollar.

    Cons

    Hours are horrible. All your employees are foreign/uneducated. You will work nights and weekends. No personal life to be had outside of work. Unless you are extremely passionate about this industry I do not suggest working here. This job has a huge burnout factor and will bring a lot of unhappiness.

    Doesn't Recommend
    Approves of CEO
  3.  

    Good on paper bad in reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott full-time (less than an year)

    Pros

    Culture is fine,not bad for beggginers

    Cons

    Managers are not managers,they are just someone who knows someone and nothing else. Looooong working hrs,weekends,holidays you name it. If you are a parent do not trust them ,you wont see your child for a long time

    Advice to ManagementAdvice

    DoubleCheck your managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    One of the worst places I worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Wait Staff in Chicago, IL
    Current Employee - Wait Staff in Chicago, IL

    I have been working at Marriott full-time (more than an year)

    Pros

    They let us have leftovers, It was located in downtown easy access. Not a lot of pros.I'm trying to think of some.

    Cons

    Management was awful Unfair treatment. Employees stole from me the first day. Preferential treatment. Too much work for too little employees.

    Advice to ManagementAdvice

    Learn to manage.

    Doesn't Recommend
  6. 1 person found this helpful  

    Incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Atlanta, GA
    Former Employee - Front Desk Associate in Atlanta, GA

    I worked at Marriott full-time (less than an year)

    Pros

    The hours were always in place. A schedule is always printed a week ahead.

    Cons

    Managers always left early.
    No rapport between managers and employees.
    Never paid on time.
    Checks issued were never accurate.
    Low pay.

    Advice to ManagementAdvice

    Communicate to employees. They are people too. Not slaves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Okay Experience would not recommend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Valencia, CA
    Former Employee - Front Desk Agent in Valencia, CA

    I worked at Marriott full-time (more than 3 years)

    Pros

    -Good perks
    -Meet and learn about a lot from people from different origins

    Cons

    -Schedule flexibility
    -Poor management
    -Lack Stability
    -Integrity issues
    -Small department so expect lots of drama
    -Poor employee recognition
    -Not a lot of room for growth

    Advice to ManagementAdvice

    Please be honest with yourselves, hire well quifitied employees. Properly displine employees and rocogonze hard working employees. Also it is best to avoid favoritism. Instead of having a meeting with employees face to fave it is better if you pull both a side at different times instead of the Jerry Springer style call outs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Dont Drink the Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator
    Current Employee - Sales Coordinator

    I have been working at Marriott full-time (more than 3 years)

    Pros

    The only pro I have for the company is that the position I work in has extremely flexible hours and the pay is decent.

    Cons

    This company is all about the office politics. If someone from upper management doesn't like you, you aren't going to be advancing your career. Everyone is extremely fake....they smile and make small talk with you, but then you find out they are talking bad about you behind your back. There is an extreme invasion of privacy from your coworkers. They're not all bad though, just about 85% of them. I've made some good friends here.

     They base their hiring process on people with ENERGY and ENTHUSIASM and less on actual talent and skill. There are lots of people here who have no idea how to do their jobs, regardless of the amount of training, yet somehow advance in the company due to connections and being very personable in nature. There is no support from upper management at all, as they are all in a league of their own and think down upon their subordinates.

    The pay is terrible. I have the option to advance to a sales manager role, which would be a pay decrease, longer working hours, and tied to a phone line. Whats the incentive???! I went to my leadership for help in advancing my career in a different route, but they basically told me if I wanted to move up I would have to start somewhere and it would have to be the Sales Manager position. No thank you. I will be looking elsewhere for employment. Bottom-line, get out while you can and stay out. There are way better companies out there to work for that aren't a border-line cult.

    Advice to ManagementAdvice

    Change everything about what you are doing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Housekeeper in Fayetteville, NC
    Former Employee - Head Housekeeper in Fayetteville, NC

    I worked at Marriott full-time (more than 3 years)

    Pros

    the guest that check into the hotel

    Cons

    the people who work there

    Advice to ManagementAdvice

    get new general manager

    Doesn't Recommend
    Neutral Outlook
  10.  

    Horrible place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Novi, MI
    Current Employee - Housekeeper in Novi, MI

    I have been working at Marriott full-time (more than 3 years)

    Pros

    You get discounted rooms from any Marriott around the world. Its not a set price and its based on hotel popularity and rooms available. Marriott reserves the right to deny your reservation at any time. I stayed downtown chicago at a rate of 159.99 a night. without the discount it would have been 239.99 a night. because the property is managed by Concord Hospitalities you get a 6 free night stay a year with any of concord properties (you can only use 2 nights at one time)

    Cons

    the starting pay is 9.00hr for housekeeping. the work does not match the pay, its extremely hard on you back and knees. on any given day you could be expected to clean 21 rooms. 30 min. a room with the expectation the room should be perfect. The hotel never has the appropriate amount of linen. The housekeepers have to compete with each other for clean towels and bed sheets. Labor isn't distributed evenly among all the employees. some people will be assign to vacuum the halls every day (a much easier job) while others are assign to clean rooms every day( much harder on your body but receive the same pay). When promotion opportunity come up the management will give the job to people they have personal relationships with despite work performance. If you show up to work every day and do a good job management will hold you forever in that position.

    Advice to ManagementAdvice

    keep the hotel stocked with linen. treat ALL your employees fairly. hold poor performers accountable BUT ALSO give good performers opportunities to advance.

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    There open door policy mean you ask a question , the next week you are let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Solon, OH
    Former Employee - Anonymous Employee in Solon, OH

    I worked at Marriott full-time (more than 8 years)

    Pros

    Easy schedule, lots of time off, relaxed dress code, middle management very helpful and friendly.

    Cons

    They have a good training department, but you feel like a robat on the phones can,t break from script. They talk a good game, but doesn,t follow through with.

    Advice to ManagementAdvice

    Start following through with what you say. If you are not making money for the company (reservations) then you are dirt. Give the employee,s the perks they earn.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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