Marriott Reviews

Updated September 29, 2014
Updated September 29, 2014
1,307 Reviews
3.7
1,307 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
432 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

488 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Houston, TX
    Current Employee - Bartender in Houston, TX

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits, hotel discounts, ability to transfer to any Marriott, promotions from within

    Cons

    Long hours, unbalanced home/work life

    Advice to ManagementAdvice

    Create a more balanced home/work life for employees so they don't get burnt out.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Phoenix, AZ
    Current Employee - Guest Service Representative in Phoenix, AZ

    I have been working at Marriott full-time for less than a year

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was overall good experience. Very friendly atmosphere.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Pros

    It felt like working with the family. Strong team sense.

    Cons

    Manegement kept changing all the time.

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  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Marriott part-time for more than 3 years

    Pros

    Paid vacation after a year, paid holidays. I have had a great experience, Most are franchise owned so yeah

    Cons

    Compensation is okay, promotions are hard to come by unless you know someone, Small department so be careful who you talk to

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Clerk  in  Shanghai, Shanghai (China)
    Former Employee - Front Office Clerk in Shanghai, Shanghai (China)

    I worked at Marriott as an intern for less than a year

    Pros

    The employers are nice. Also the colleagues. We had a lot of activities for employees

    Cons

    Too busy some time. And the food in MEA in Shanghai is not that good.

    Advice to ManagementAdvice

    Improve the efficiency.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    My days at the Marriott. Where the long days and even longer nights pay off... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Great work atmosphere to thrive and learn in one of the top hospitality companies. And the ability to meet new people and network.

    Cons

    There really isn't even that many cons besides the management companies that can take over the franchised hotels. In my time here we have had many management companies come and go and I won't say who but the current one is a terrible company to work for.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Marriott Select Service Hotels - Residence Inn Example

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security  in  Washington, DC
    Former Employee - Security in Washington, DC

    I worked at Marriott full-time for more than 3 years

    Pros

    Working at a Select Service Marriott Hotel will give you experience in all area of hotel operations if you want to seek it out. My last hotel had nearly 200 rooms and only 40 employees. Plan on working in at least two different hotel departments on a regular basis from the department your job position is written for. Now this can be fun and rewarding but depends heavily on the small management team and that during low occupancy one maybe doing the work of 2 or 3 paid employees during a high season. Your pay doesn't increase with the work load and you always have to keep up your primary job duties just like that was your only 40 hrs assignment.

    Cons

    The hourly pay at Marriott Select Service hotels is usually $3 -4 dollars less than that same position summary at a Full Service hotel and again the work load and working outside of your job description happens every day. There are very few if any leadership position to move up into. If you want to move up in your Marriott Career then don't stay at a Select Service hotel more than 2 years. Learn your job, get the managers to write a strong yearly evaluation on you and FORCE THEM TO GIVE YOU A COPY OF THE EVALUTION FOR YOUR RECORDS. My previous hotel only did yearly evaluations on only about 25% of the staff.

    Recommends
    Positive Outlook
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge  in  Edmonton, AB (Canada)
    Current Employee - Concierge in Edmonton, AB (Canada)

    I have been working at Marriott full-time for more than 5 years

    Pros

    Opportunity for growth within company.

    Cons

    The office good and benefits also

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager  in  CancĂșn (Mexico)
    Current Employee - Accounting Manager in CancĂșn (Mexico)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Is a good place to learn.

    Cons

    Communication can be better. Departments can have better communication with one another.

    Advice to ManagementAdvice

    Consider leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I recommend Marriott to anyone and everyone.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good Company to work for.

    Cons

    Poor Management skills of both effective and ineffective leaders.

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