Marriott Reviews

Updated August 17, 2014
Updated August 17, 2014
1,292 Reviews
3.7
1,292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
425 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

87 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    There open door policy mean you ask a question , the next week you are let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Solon, OH
    Former Employee - Anonymous Employee in Solon, OH

    I worked at Marriott full-time for more than 8 years

    Pros

    Easy schedule, lots of time off, relaxed dress code, middle management very helpful and friendly.

    Cons

    They have a good training department, but you feel like a robat on the phones can,t break from script. They talk a good game, but doesn,t follow through with.

    Advice to ManagementAdvice

    Start following through with what you say. If you are not making money for the company (reservations) then you are dirt. Give the employee,s the perks they earn.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Working here has been wholly toxic, contributing to widespread dissatisfaction from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Tarrytown, NY
    Current Employee - Supervisor in Tarrytown, NY

    I have been working at Marriott full-time for more than 5 years

    Pros

    Insurance and other benefits are reasonable (although base compensation is low and increases too slowly).

    Cons

    Coddling of associates, leading to unfair practices, broken communication, and imbalanced work-life ratio.

    Advice to ManagementAdvice

    Focus less on the bottom-line numbers and more on the actual procedures affecting the staff. Enforce policies which promote accountability in the workforce. Make sure new hires are actually qualified and willing to increase potential, rather than hiring simply to have a body to fill a role.

    Doesn't Recommend
    Negative Outlook
  3.  

    Former Manager

    Former Employee - Manager  in  Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at Marriott full-time for more than 10 years

    Pros

    Good Benefits and training without any doubt

    Cons

    No recognition of work. Doesn't treat everyone equally based on race and ethnicity. Make you work likes slaves, will discard you like used TP when they don't need you,

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Horrible Experience - Do Not Work At the Bristol Courtyard Marriott!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Bristol, VA
    Current Employee - Front Desk Agent in Bristol, VA

    I have been working at Marriott full-time for less than a year

    Pros

    Though I had a terrible time at this hotel, it was still a good learning experience that at least eventually helped me step up to a better quality hotel in the area. Unfortunately, that's the only pro I have for this place.

    Cons

    Very clique-like atmosphere. Back-stabbing co-workers. People out to get you because they feel threatened for their jobs. Very poor training practices - management just trained for one day, then threw to the wolves. What more can I say? Everything was awful at this establishment.

    Advice to ManagementAdvice

    None. New managers just need to be hired here altogether. Horrible business practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Phoenix, AZ
    Former Employee - Front Desk Agent in Phoenix, AZ

    I worked at Marriott part-time for less than a year

    Pros

    The new general manager was effective and taught well.

    Cons

    The previous management got complacent in their jobs. When a customer tells you that your manager is looking down your shirt you know you have a bad work place environment. The person below him that was in charge of the front desk abused her ability to change the schedule and would get people to cover for her in the morning until she was feeling better after a long night and would show up half way through and send someone home instead. Quit after previous manager showed up drunk during the graveyard shift and security was nowhere to be found.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Not a very good at letting your personality come thru your work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Marriott full-time for more than a year

    Pros

    Great benefits a lot of recondition programs.

    Cons

    Always changing presiders hard to follow the ever changing rules.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    a stain on the reputation of the J.W. Marriott brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - If I Say I Will BE Fired  in  Las Vegas, NV
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV

    I have been working at Marriott full-time for more than 5 years

    Pros

    employees are terrific and do their best in spite of being neglected in every way.

    Cons

    sub-par in every way. There is nothing redeeming about this property.

    Advice to ManagementAdvice

    Advice would not help, as Marriott does not own this property. It is owned by an investment company that is only interested in profit and nothing else.

    Doesn't Recommend
    Negative Outlook
  9.  

    IT department at HQ - Bethesda

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Flexible working hours with autonomy.

    Cons

    Poor senior management. Poor facilities for cubes, etc. Very strange chargeback system to budget for CPU usage. Too much reliance on H1-B workers.

    Advice to ManagementAdvice

    Get back to valuing your IT department as an asset, not a budget drain.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The worst ever!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Duty Manager  in  Riyadh (Saudi Arabia)
    Current Employee - Duty Manager in Riyadh (Saudi Arabia)

    I have been working at Marriott full-time for more than 3 years

    Pros

    The company is growing and have many hotels to open

    Cons

    No care in the staff , only business and money is the main concern for them
    the worst regional team for middle east and worst wages and zero benifet.
    No training and absoultly no future carrier with such a bloody company.
    Never ever come to it.
    You are simply a slave when you come here , no visa transfer and you have to spend 2 years with them in order to avoid paying the visa charges.
    We have got the worst GM and the worst HR manager ever, simply they are not a humans they should be working with animals only.

    Advice to ManagementAdvice

    Close the company because it's a big shame in the hotels industry

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Medford, NY
    Current Employee - Front Desk Associate in Medford, NY

    I have been working at Marriott full-time for less than a year

    Pros

    The guest were awesome and a lot of them had great stories.

    Cons

    My Manager had all of her family working there. At first she liked me and praised me all the time. After four months she fire me for "absolutely no reason". She had a family friend working there, her boyfriend stopped by and they hung out in the back while I did all the work. There was another time she went to hire a guy to replace me he got so drunk I had to advise him to go home. .... She also had her staff do a lot of profiling.

    Advice to ManagementAdvice

    Stop playing favorites. There a reason a lot of companies don't want families working together

    Doesn't Recommend

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