Marriott

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102 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Horrible place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Novi, MI
    Current Employee - Housekeeper in Novi, MI

    I have been working at Marriott full-time (more than 3 years)

    Pros

    You get discounted rooms from any Marriott around the world. Its not a set price and its based on hotel popularity and rooms available. Marriott reserves the right to deny your reservation at any time. I stayed downtown chicago at a rate of 159.99 a night. without the discount it would have been 239.99 a night. because the property is managed by Concord Hospitalities you get a 6 free night stay a year with any of concord properties (you can only use 2 nights at one time)

    Cons

    the starting pay is 9.00hr for housekeeping. the work does not match the pay, its extremely hard on you back and knees. on any given day you could be expected to clean 21 rooms. 30 min. a room with the expectation the room should be perfect. The hotel never has the appropriate amount of linen. The housekeepers have to compete with each other for clean towels and bed sheets. Labor isn't distributed evenly among all the employees. some people will be assign to vacuum the halls every day (a much easier job) while others are assign to clean rooms every day( much harder on your body but receive the same pay). When promotion opportunity come up the management will give the job to people they have personal relationships with despite work performance. If you show up to work every day and do a good job management will hold you forever in that position.

    Advice to ManagementAdvice

    keep the hotel stocked with linen. treat ALL your employees fairly. hold poor performers accountable BUT ALSO give good performers opportunities to advance.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Dont Drink the Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator
    Current Employee - Sales Coordinator

    I have been working at Marriott full-time (more than 3 years)

    Pros

    The only pro I have for the company is that the position I work in has extremely flexible hours and the pay is decent.

    Cons

    This company is all about the office politics. If someone from upper management doesn't like you, you aren't going to be advancing your career. Everyone is extremely fake....they smile and make small talk with you, but then you find out they are talking bad about you behind your back. There is an extreme invasion of privacy from your coworkers. They're not all bad though, just about 85% of them. I've made some good friends here.

     They base their hiring process on people with ENERGY and ENTHUSIASM and less on actual talent and skill. There are lots of people here who have no idea how to do their jobs, regardless of the amount of training, yet somehow advance in the company due to connections and being very personable in nature. There is no support from upper management at all, as they are all in a league of their own and think down upon their subordinates.

    The pay is terrible. I have the option to advance to a sales manager role, which would be a pay decrease, longer working hours, and tied to a phone line. Whats the incentive???! I went to my leadership for help in advancing my career in a different route, but they basically told me if I wanted to move up I would have to start somewhere and it would have to be the Sales Manager position. No thank you. I will be looking elsewhere for employment. Bottom-line, get out while you can and stay out. There are way better companies out there to work for that aren't a border-line cult.

    Advice to ManagementAdvice

    Change everything about what you are doing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Housekeeper in Fayetteville, NC
    Former Employee - Head Housekeeper in Fayetteville, NC

    I worked at Marriott full-time (more than 3 years)

    Pros

    the guest that check into the hotel

    Cons

    the people who work there

    Advice to ManagementAdvice

    get new general manager

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    There open door policy mean you ask a question , the next week you are let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Solon, OH
    Former Employee - Anonymous Employee in Solon, OH

    I worked at Marriott full-time (more than 8 years)

    Pros

    Easy schedule, lots of time off, relaxed dress code, middle management very helpful and friendly.

    Cons

    They have a good training department, but you feel like a robat on the phones can,t break from script. They talk a good game, but doesn,t follow through with.

    Advice to ManagementAdvice

    Start following through with what you say. If you are not making money for the company (reservations) then you are dirt. Give the employee,s the perks they earn.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Working here has been wholly toxic, contributing to widespread dissatisfaction from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tarrytown, NY
    Current Employee - Supervisor in Tarrytown, NY

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Insurance and other benefits are reasonable (although base compensation is low and increases too slowly).

    Cons

    Coddling of associates, leading to unfair practices, broken communication, and imbalanced work-life ratio.

    Advice to ManagementAdvice

    Focus less on the bottom-line numbers and more on the actual procedures affecting the staff. Enforce policies which promote accountability in the workforce. Make sure new hires are actually qualified and willing to increase potential, rather than hiring simply to have a body to fill a role.

    Doesn't Recommend
    Negative Outlook
  7.  

    Former Manager

    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at Marriott full-time (more than 10 years)

    Pros

    Good Benefits and training without any doubt

    Cons

    No recognition of work. Doesn't treat everyone equally based on race and ethnicity. Make you work likes slaves, will discard you like used TP when they don't need you,

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Horrible Experience - Do Not Work At the Bristol Courtyard Marriott!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Bristol, VA
    Current Employee - Front Desk Agent in Bristol, VA

    I have been working at Marriott full-time (less than a year)

    Pros

    Though I had a terrible time at this hotel, it was still a good learning experience that at least eventually helped me step up to a better quality hotel in the area. Unfortunately, that's the only pro I have for this place.

    Cons

    Very clique-like atmosphere. Back-stabbing co-workers. People out to get you because they feel threatened for their jobs. Very poor training practices - management just trained for one day, then threw to the wolves. What more can I say? Everything was awful at this establishment.

    Advice to ManagementAdvice

    None. New managers just need to be hired here altogether. Horrible business practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Phoenix, AZ
    Former Employee - Front Desk Agent in Phoenix, AZ

    I worked at Marriott part-time (less than a year)

    Pros

    The new general manager was effective and taught well.

    Cons

    The previous management got complacent in their jobs. When a customer tells you that your manager is looking down your shirt you know you have a bad work place environment. The person below him that was in charge of the front desk abused her ability to change the schedule and would get people to cover for her in the morning until she was feeling better after a long night and would show up half way through and send someone home instead. Quit after previous manager showed up drunk during the graveyard shift and security was nowhere to be found.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Not a very good at letting your personality come thru your work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Marriott full-time (more than a year)

    Pros

    Great benefits a lot of recondition programs.

    Cons

    Always changing presiders hard to follow the ever changing rules.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    a stain on the reputation of the J.W. Marriott brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV

    I have been working at Marriott full-time (more than 5 years)

    Pros

    employees are terrific and do their best in spite of being neglected in every way.

    Cons

    sub-par in every way. There is nothing redeeming about this property.

    Advice to ManagementAdvice

    Advice would not help, as Marriott does not own this property. It is owned by an investment company that is only interested in profit and nothing else.

    Doesn't Recommend
    Negative Outlook

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