Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated October 19, 2014
Updated October 19, 2014
1,415 Reviews
3.7
1,415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

96 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Former Manager

    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at Marriott full-time (more than 10 years)

    Pros

    Good Benefits and training without any doubt

    Cons

    No recognition of work. Doesn't treat everyone equally based on race and ethnicity. Make you work likes slaves, will discard you like used TP when they don't need you,

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Phoenix, AZ
    Former Employee - Front Desk Agent in Phoenix, AZ

    I worked at Marriott part-time (less than an year)

    Pros

    The new general manager was effective and taught well.

    Cons

    The previous management got complacent in their jobs. When a customer tells you that your manager is looking down your shirt you know you have a bad work place environment. The person below him that was in charge of the front desk abused her ability to change the schedule and would get people to cover for her in the morning until she was feeling better after a long night and would show up half way through and send someone home instead. Quit after previous manager showed up drunk during the graveyard shift and security was nowhere to be found.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Not a very good at letting your personality come thru your work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Marriott full-time (more than an year)

    Pros

    Great benefits a lot of recondition programs.

    Cons

    Always changing presiders hard to follow the ever changing rules.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    a stain on the reputation of the J.W. Marriott brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV
    Current Employee - If I Say I Will BE Fired in Las Vegas, NV

    I have been working at Marriott full-time (more than 5 years)

    Pros

    employees are terrific and do their best in spite of being neglected in every way.

    Cons

    sub-par in every way. There is nothing redeeming about this property.

    Advice to ManagementAdvice

    Advice would not help, as Marriott does not own this property. It is owned by an investment company that is only interested in profit and nothing else.

    Doesn't Recommend
    Negative Outlook
  6.  

    IT department at HQ - Bethesda

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Flexible working hours with autonomy.

    Cons

    Poor senior management. Poor facilities for cubes, etc. Very strange chargeback system to budget for CPU usage. Too much reliance on H1-B workers.

    Advice to ManagementAdvice

    Get back to valuing your IT department as an asset, not a budget drain.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Medford, NY
    Current Employee - Front Desk Associate in Medford, NY

    I have been working at Marriott full-time (less than an year)

    Pros

    The guest were awesome and a lot of them had great stories.

    Cons

    My Manager had all of her family working there. At first she liked me and praised me all the time. After four months she fire me for "absolutely no reason". She had a family friend working there, her boyfriend stopped by and they hung out in the back while I did all the work. There was another time she went to hire a guy to replace me he got so drunk I had to advise him to go home. .... She also had her staff do a lot of profiling.

    Advice to ManagementAdvice

    Stop playing favorites. There a reason a lot of companies don't want families working together

    Doesn't Recommend
  8.  

    High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Great Benefits ! If you go with marriott I suggest select service! Full Service is awful !

    Cons

    Long hours pm shift all the time favortism but thats with any company pay is awful for all that you do

    Advice to ManagementAdvice

    better pay and oppurtunites for front desk! Front Desk is the most important next to housekeeping and both departments gets over looked

  9.  

    Marriott detroit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Detroit, MI
    Current Employee - Cook in Detroit, MI

    I have been working at Marriott full-time

    Pros

    The money and that's it

    Cons

    Horrible management will stab you in the back if you're not in they're click

    Doesn't Recommend
    Negative Outlook
  10.  

    Horrible Management. No raises - reviews - promotions EVER. No vacation time EVER guaranteed. EVERYONE dissatisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Portland, ME
    Former Employee - Banquet Server in Portland, ME

    I worked at Marriott full-time (more than 3 years)

    Pros

    My co-workers were fantastic people. They really do become your family. These people will become the glue that holds you together. Which is a big reason why I last about 4 years at this company. Good hotel discounts during certain times of year

    Cons

    You will never get a raise...unless you get promoted...but YOU WILL never get promoted. They will hire someone outside the company that will not last 6 months. I asked for a promotion 3 times...given the same excuse EVERY TIME...but I was never given a chance. They will spout off to you about how someone is more educated and is better and more qualified THAN you. This will happen NO MATTER who you are. They do not value lasting reliable workers...and in the service industry...that is what is most important...YOUR EMPLOYEES...Than come the guests...because with no employees...you won't have anyone to serve your precious guests!

    You will never be guaranteed a vacation. After 3 years of hard work. I was scorned for taking 6 days off to visit a sibling. Even if your fill out the required paperwork...be assured you will still be scheduled during the time you requested off! They will drill into your mind that you are there for the job and it all depends on business, but it's not realistic to spend your life worrying about a seasonal job that is only somewhat busy 5 to 6 months out of the year.

    Advice to ManagementAdvice

    Stop pushing honest hard- working people to the side and give them raises and promotions.. This gets old after a while...and you're great employees WILL leave, I promise you that. Offer advancement whenever possible and keep the workers you know that are irreplaceable happy..You won't ever regret that..What you will regret is interview after interview...and turn over to turn over wasting your precious time and energy.

    Doesn't Recommend
    Negative Outlook
  11.  

    Sad to see the gradual destruction of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 10 years)

    Pros

    The only pro about this company is Mr Marriott himself.

    Cons

    Everything is bottom line like any big corporation. Employees do not matter anymore

    Advice to ManagementAdvice

    Watch for Unions you no longer are capable of taking care of your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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