Marriott Reviews

Updated August 17, 2014
Updated August 17, 2014
1,265 Reviews

3.7
1,265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
415 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

86 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Horrible Management. No raises - reviews - promotions EVER. No vacation time EVER guaranteed. EVERYONE dissatisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server  in  Portland, ME
    Former Employee - Banquet Server in Portland, ME

    I worked at Marriott full-time for more than 3 years

    Pros

    My co-workers were fantastic people. They really do become your family. These people will become the glue that holds you together. Which is a big reason why I last about 4 years at this company. Good hotel discounts during certain times of year

    Cons

    You will never get a raise...unless you get promoted...but YOU WILL never get promoted. They will hire someone outside the company that will not last 6 months. I asked for a promotion 3 times...given the same excuse EVERY TIME...but I was never given a chance. They will spout off to you about how someone is more educated and is better and more qualified THAN you. This will happen NO MATTER who you are. They do not value lasting reliable workers...and in the service industry...that is what is most important...YOUR EMPLOYEES...Than come the guests...because with no employees...you won't have anyone to serve your precious guests!

    You will never be guaranteed a vacation. After 3 years of hard work. I was scorned for taking 6 days off to visit a sibling. Even if your fill out the required paperwork...be assured you will still be scheduled during the time you requested off! They will drill into your mind that you are there for the job and it all depends on business, but it's not realistic to spend your life worrying about a seasonal job that is only somewhat busy 5 to 6 months out of the year.

    Advice to ManagementAdvice

    Stop pushing honest hard- working people to the side and give them raises and promotions.. This gets old after a while...and you're great employees WILL leave, I promise you that. Offer advancement whenever possible and keep the workers you know that are irreplaceable happy..You won't ever regret that..What you will regret is interview after interview...and turn over to turn over wasting your precious time and energy.

    Doesn't Recommend
    Negative Outlook
  2.  

    Sad to see the gradual destruction of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 10 years

    Pros

    The only pro about this company is Mr Marriott himself.

    Cons

    Everything is bottom line like any big corporation. Employees do not matter anymore

    Advice to ManagementAdvice

    Watch for Unions you no longer are capable of taking care of your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Horrible, inconsistent, run down, lack of support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Marriott brand, landscape, parking, hotel discount

    Cons

    lack of team environment, no communication, smells like sewage, poor leadership, human resources is not supportive of the employees, negativity surrounds the resort.

    Advice to ManagementAdvice

    change the management

    Doesn't Recommend
    Negative Outlook
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  5.  

    I loathe being a banquet server.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server
    Current Employee - Banquet Server

    I have been working at Marriott part-time for less than a year

    Pros

    My starting pay was $10.25 and I like the majority of the people I work with.

    Cons

    I don't have the personality for this job.

    The hours are terrible. The only guarantee is that I can never make weekend plans. I either have to be at work a 5am and work into the afternoon or work until 1-2am, and most of my shifts are 10-12 hours long. I hate dealing with and cleaning up after the snooky customers, I hate having to move heavy s*** all day, my boss is an anal-retentive blow hard. Everything is broken and there's rarely enough supplies for me to do my job properly.

    It's the standard "too much work for too little" situation. The job is far from mentally stimulating yet physically demanding. Staff moral is always low, and if I hear one more empty "you're the face of the company! smile! we couldn't do any of this without you!" comment, I'm going to lose my mind.

    Take this job if: you enjoy mindless busywork that will last into the early morning ("oh, I know it's 2:30am and you've been working for 10 hours, but you have to polish this tub of silverware before you go") , cranky coworkers, being on your feet for 9+ hours a day, carrying/pushing heavy carts full of dishes from one end of a hotel to the other, like working on weekends and having 0-to-no social life.

    This job is good for high school students who need money and don't know any better. It was my mistake taking the job in the first place and I'm counting down the days until my last shift.

    Advice to ManagementAdvice

    If something is broken or if there isn't enough dishes/silverware, etc., BUY IT FOR YOUR STAFF! The job is thankless and annoying enough but WE are the ones that get all of the complaints from the customers, not you.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping Attendant  in  Washington, DC
    Former Employee - Shipping Attendant in Washington, DC

    I worked at Marriott full-time for more than 3 years

    Pros

    There was a relaxed atmosphere.

    Cons

    They had a very unprofessional workplace.

    Advice to ManagementAdvice

    Stop messing around before you get fired. You are the reason why the hotel is doing poorly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender  in  Melville, NY
    Former Employee - Bartender in Melville, NY

    I worked at Marriott full-time for less than a year

    Pros

    The money was good. No lack of hours if you wanted them. The hotel guests were very nice, and so were my co-workers

    Cons

    They had me on 80 hour work weeks as a bartender. I'd open at 10am, work until midnight or 1am, drive 45 minutes home, and be expected back for the same thing the next day. Managers were hundreds of yards away on offices, and kept liquor locked up. If I needed something there was no way to contact them. There was virtually no traing, the bar would get absolutely packed, and I was expected to serve food to tables. It was nearly impossible work, and SO poorly managed. I only wanted in the average range of 40 hours but was scheduled for SO MUCH WORK. Labor is one thing for 80 hours, customer service is one thing for 80 hours....but this was BOTH. Managed to keep my smile but inside I was dying. Then there were Sundays. 14 hour days with no customers. The mid-level managers were all young wannabees with NO idea what they were doing. Some were lazy and others were just incompetent or lacking the proper knowledge/background to run this area.

    Advice to ManagementAdvice

    Seriously get your acts together. There needs to be food runners...phone access to necessary people, bartender access to liquor, and management willing to help if a massive crowd hits. I have worked in dives that were run heads above this. I was truly astounded at the lack of restaurant know-how displayed by a long standing corporation

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The supervisors suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Marriott full-time

    Pros

    Getting hook ups to almost any type of event in the city.

    Cons

    The management sucks. The asst general manager is the only one who actually deserves her job.

    Advice to ManagementAdvice

    The gm should figure out a way to provide free breakfast, coffee, and parking so that the guests are happy versus blaming her staff. Also she should stop hiring friends and hire people who are actually able to lead a team in a positive, firm, and fair manner.

    Doesn't Recommend
    Negative Outlook
  9.  

    This was a franchise. Not a favorable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Atlanta, GA
    Former Employee - General Manager in Atlanta, GA

    I worked at Marriott full-time for more than 10 years

    Pros

    The General Manager. Very polisghed and professional

    Cons

    The staff. Very rude. NOT polished and professional

    Advice to ManagementAdvice

    Consider your salaries so you can attract a better employee

    Doesn't Recommend
    Approves of CEO
  10.  

    Flagstaff courtyard marriott- Worst place to work EVER!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Nice building, other than that it's a dump. Pay is ok but could be better. Get new management. Get new management.

    Cons

    Unorganized, staff & management steals housekeepers tips, housekeepers are blamed for a lot of stuff that is the result of poor management.

    Advice to ManagementAdvice

    Get new management!

    No opinion of CEO
  11.  

    benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    pays 12 an hour. employee discount is amazing

    Cons

    manager never listen to associates/ too much favoritism

    Advice to ManagementAdvice

    listen to your associotes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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