Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated December 16, 2014
Updated December 16, 2014
1,448 Reviews
3.7
1,448 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
496 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

531 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Marriott was great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Hartford, CT
    Current Employee - Engineer in Hartford, CT

    I have been working at Marriott full-time (more than an year)

    Pros

    I liked the feeling of employees as Family. We had a meeting every day to tell us what was happening, "Events" Our General Manager started at Marriott as a dishwasher! On his way up, he worked in every Department.

    Cons

    We had a group called the "Ample Beauties ", a couple times a year, 200 of them, they tore the place up ! However, they only were there for 2 night.

    Advice to ManagementAdvice

    I worked for 2 different Marriott's

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I love working for Residence Inn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    I was a front desk agent for Residence Inn by Marriott. I love interacting with the guests, & doing nice things for them upon check-in. My supervisors were also all very nice & welcoming, so it was never a problem to talk to them about anything.

    Cons

    Cons of working for Residence Inn (or any hotel) are the hours. Either work from 7am-3pm or 3pm-11pm. I preferred 3-11 more, considering I was able to interact with more guests during that shift, but it's practically your entire day. The pay is also not the best, which weighed into me deciding to leave.

  3.  

    Not bad - Temporary Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Coordinator in Madison, WI
    Former Employee - Group Coordinator in Madison, WI

    I worked at Marriott full-time (more than an year)

    Pros

    You get discounts to stay at pretty much any Marriott anywhere (with advance planning) and it's not one of those "boring desk jobs". You get TONS of customer service experience and learn something new daily. Great for college aged kids not looking for a career but a respectable job.

    Cons

    It's hard to get those discounts sometimes, and can be hard to get off on the weekends naturally. Marriott doesn't give its employees enough "reward" or benefits, so make sure it's a hotel with a good management company. There will ALWAYS be be turnover in hotel business, it's just not a career, so be prepared for change in management in employees IF you're even there long.

    Advice to ManagementAdvice

    Go above and beyond for the guests and looks for those types of employees who will do the same. Be a manager not a friend, set boundaries and don't forget to be there in front sometimes too.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    the benefits are great the hours are great most of the team members are great it was a great experience and to be a part of the Marriott in general is a benefit for the employee and the hotel if you are a great worker

    Cons

    time management was a bit undecided and it was shaky when it came to the schedule due to change in management also communication needs to be improved with management and some staff.

  6.  

    Busy but fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Salt Lake City, UT
    Former Employee - Front Desk Agent in Salt Lake City, UT

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good people, work-life balance, get to meet a lot of interesting characters

    Cons

    Pay, management sometimes discombobulated, danger of contracting ebola

    Advice to ManagementAdvice

    Keep you opinions to yourselves

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Franchised Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Saint Louis, MO
    Current Employee - Manager in Saint Louis, MO

    I have been working at Marriott full-time (more than an year)

    Pros

    Working under the Marriott name is nice because it is well recognized and highly respected in the hotel industry. Marriott gives employees, friends and family a nice discount on hotel rooms anywhere in the world.

    Cons

    Be careful because many Marriott hotels are franchised by local or national hospitality management companies. Marriott has great benefits and a culture focused on their people. However, most management companies that are franchisees care about saving money at the expense of their people and cut benefits or hardly have any.

    Advice to ManagementAdvice

    Keep up the focus on your employees and your guests will see the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Phoenix, AZ
    Current Employee - Guest Service Representative in Phoenix, AZ

    I have been working at Marriott full-time (less than an year)

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Houston, TX
    Current Employee - Bartender in Houston, TX

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Benefits, hotel discounts, ability to transfer to any Marriott, promotions from within

    Cons

    Long hours, unbalanced home/work life

    Advice to ManagementAdvice

    Create a more balanced home/work life for employees so they don't get burnt out.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Tucson, AZ
    Current Employee - Pool Attendant in Tucson, AZ

    I have been working at Marriott part-time (less than an year)

    Pros

    Easy, nice people, very welcoming.

    Cons

    Everything was great, no problem.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Marriott part-time (more than 3 years)

    Pros

    Paid vacation after a year, paid holidays. I have had a great experience, Most are franchise owned so yeah

    Cons

    Compensation is okay, promotions are hard to come by unless you know someone, Small department so be careful who you talk to

    Recommends
    Positive Outlook
    No opinion of CEO

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