Marriott Reviews

Updated May 2, 2015
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630 Employee Reviews

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  1. Helpful (10)

    Marriott is a great company to work for because it offers career growth in a variety of different job types.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Bethesda, MD
    Former Employee - Senior Manager in Bethesda, MD

    I worked at Marriott full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    PTO, Benefits, and Room Rate Discounts are nice. The culture is centered on treating associates well so that they will in turn treat the guest well. There are numerous ways to grow your career if you are able to learn new skills and adapt to changes.

    Cons

    The corporate work environment (HQ) does not always follow the same ideals as the hotel (Field) environment of treating associates well. By this I mean that the customer is not in view and the corporate structure can be disconnected from the business of hospitality. As with most companies post recession Marriott is trying to do more with less and many corporate workers are overwhelmed and can not keep pace with work demands.

    Advice to Management

    Find better ways to appreciate associates for the great work they do rather than nit picking on work not accomplished based on unrealistic expectations.

  2. Helpful (1)

    Attend to guest needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Greenbelt, MD
    Current Employee - Guest Service Representative in Greenbelt, MD

    I have been working at Marriott

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great managers and a friendly work environment.

    Cons

    Old system. Updating the technology is needed.

  3. Great Culture and Great place for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Birmingham, AL
    Former Employee - Account Executive in Birmingham, AL

    I worked at Marriott

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Growth, great culture, opportunities are endless for females in leadership, discount

    Cons

    A lot of changes in sales structure a little unstable

    Advice to Management

    Keep listening to employees ideas

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  5. Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Fort Wayne, IN
    Former Employee - Assistant General Manager in Fort Wayne, IN

    I worked at Marriott full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with

    Cons

    Being in the hospitality industry it is open 24/7/365. That gets old real quick.

    Advice to Management

    Distribute the work load

  6. Family environment in a global corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT PMO Project Analyst in Bethesda, MD
    Former Employee - IT PMO Project Analyst in Bethesda, MD

    I worked at Marriott full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible work schedules, exciting feeling of change and inspiration in recent years, culture is incredibly welcoming and supportive

    Cons

    Due to large size, some things take longer to get done due to too many check-points, etc.

    Advice to Management

    Be on the lookout/have ears open to ideas for how to make internal processes more efficient. There is a feeling in some groups that the way they've been doing business for the past 20 years is still the best way, which is not necessarily the case.

  7. Helpful (1)

    Great experience through college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Akron, OH
    Current Employee - Front Desk Associate in Akron, OH

    I have been working at Marriott part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great overall company. Great perks. Great communication for the most part throughout the entire company

    Cons

    Some people may not like the hours

    Advice to Management

    Everything is good

  8. Great benefits, just got bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Marriott full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits! Absolutely fantastic, and I got to work with great people.

    Cons

    Get very boring. Ended up just being too much of the same thing day in and day out for me. There didn't seem like there was enough room to grow and learn.

    Advice to Management

    Find ways to leverage talent and grow your employees.

  9. Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Great benefits and competitive pay

    Cons

    Upper management is a little stuffy

  10. Helpful (1)

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Manager
    Former Employee - Event Manager

    I worked at Marriott full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great trainers in their craft, strong company values and history. In the beginning, great at promoting within and sometimes ethical. Great benefits but can work on compensation I would recommend this company for someone new to the business but would not stay for a long period of time.

    Cons

    Favoritism is bad at some properties. The politics at some properties got in the way of promoting deserving associates. The company use to believe in hiring quality associates but lost in way as the years went on. Work/Life balance was horrible and the company did not want to work with you. Even though they won awards with working mothers, this only applied to line associates and not management. Loyal associates (number of years) no longer matters. The person is not valued.

    Advice to Management

    The people investment is no longer a priority of this company. It appears that the bottom line (money) is the only thing they are interested in. Work/life balance is horrible and the company does not want to work with you on trying to manage the two. The politics and sometimes unethical behavior experience is not what Marriott planned for his company. Length of service does not matter anymore and this company has begun to show it doesn't matter. Management needs to get back into developing their associates for success. Senior management is too concerned with getting to their next move by any means necessary.

  11. Best in lodging industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Williamsburg, VA
    Former Employee - Server in Williamsburg, VA

    I worked at Marriott

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Reasonable pay, unbeatable experience in hotel industry.

    Cons

    Promotions are in place, if you are doing your job good.

    Advice to Management

    Improvement of hygiene in the kitchens

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