Marriott Reviews

Updated October 15, 2014
Updated October 15, 2014
1,344 Reviews
3.7
1,344 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
454 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

94 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    It's not Mr Marriott's Marriott anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Washington, DC
    Current Employee - Engineer in Washington, DC

    I have been working at Marriott full-time (more than 10 years)

    Pros

    It WAS a great company to work for. We all gladly worked ourselves to death for the company that held it's employees on a pedestal. They wanted to do things right and that is what we did. Past tense.

    Cons

    Now that Mr Marriott is no longer at the helm that is all gone. The current management is risking driving the company into the ground, everything is being outsourced. I know this sound like a disgruntled employee rambling but it not just that (I am still an employee). We worked hard for this company and took great pride in it and now that is being just thrown away. The current direction puts the company at great risk as they will be just another hotel mgmt company except a lot more expensive. In the current era of "Insourcing" and after countless failed outsourcing attempts by other companies the current mgmt thinks they can do it better. I hope I'm wrong as I've put my heart and soul into this company but I have to say I'm concerned over Marriott's future.

    Advice to ManagementAdvice

    None. They are too far committed to turn back now. All we can hope for is the customers getting used to a lower level of service before they start jumping to other brands.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Marriott is Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Dallas, TX
    Former Employee - Assistant General Manager in Dallas, TX

    I worked at Marriott full-time (more than an year)

    Pros

    I now know how to score free nights at Marriott Properties

    Cons

    TownePlace as a brand is not well know. Marriott is more concerned about making new and other brands so it can make more money. It doesn't put the necessary support and resources in the current brands to make them more well known by the public.

    Marriott offers very little to no corporate support to the franchise companies.

    They place rules and regulations on certain travel programs, but don't back up properties when they try to enforce the rules. They are more concerned with the money to be made.

    Advice to ManagementAdvice

    Show more support to the properties and show that you care.

    You only have 1 week for employee appreciation and it's more for you to explain what you are doing to make yourselves more money. Woah! wait you actually give us a print out for our employees that says Employee Appreciation.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Not so good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Bethesda, MD
    Current Employee - Systems Analyst in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Good vacation, usually 5 weeks now it is reduced to 3 weeks for new employees

    Cons

    Bad management, Upper level is mostly outdated people who have been in the company for 20-25 people. They don't have knowledge about project management or anything.
    Company says takecare as their slogan but it is opposite of that.
    Compensation wise they don't care about employees below senior systems analyst level thats why they don't have bonuses
    Bonuses only for upper management
    Very cunning incentives like 401K match is made only after september of next year for current year.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Bethesda, MD
    Current Employee - Systems Analyst in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Employee benefits. Friendly (non-management) staff.

    Cons

    Department restructuring.
    Outsourcing of majority of positions.
    Mr. Marriott's ideals of "Treat the employees well, and business will thrive" has been thrown out the window since Sorenson has take the role of CEO.

    Advice to ManagementAdvice

    Don't lie to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Awful low pay and has a pretend union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bistro Server in Ann Arbor, MI
    Current Employee - Bistro Server in Ann Arbor, MI

    I have been working at Marriott (less than an year)

    Pros

    The health insurance is good if they ever give you full time. They also have a lot of free food and employee appreocation days with a variety of food.

    Cons

    Very low pay started at eight dollars and to pay high union dues. I worked at the starbucks stand and it was like working at a snooty mcdonalds

    Advice to ManagementAdvice

    Pay attension do not just stand in front of the tv and clean so mold does not grow in food production areas. If you are going to have a union provide us with representation please!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Disastrous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Marriott full-time

    Pros

    Marriott discount... Maybe some free food. Thats pretty much it.

    Cons

    This is a very typical starter position job. That said even for your typical starter position this one is strikingly bad. Mismanaged, understaffed, apathetic... and its not a corporate hotel so there will be no corporate benefits. There are other hotels in the area. If you want to be in hospitality choose from those. This one needs a rehaul. The brand is made to look like the typical "corporate family" deal, but the morale says something different.

    Advice to ManagementAdvice

    You can give it, but it will be lost within chains of command or on the deaf ears of investing pools (or corporate). There is no followthrough at this place, only punishment and memos.

    Doesn't Recommend
    Negative Outlook
  8.  

    Summer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Hilton Head Island, SC
    Former Employee - Banquet Server in Hilton Head Island, SC

    I worked at Marriott as an intern (less than an year)

    Pros

    learned how not to be a manager

    Cons

    long hours with no breaks
    manager that didn't speak English well
    assigned to menial tasks for hours at a time

    Advice to ManagementAdvice

    Don't treat interns as just cheap, disposable summer labor. It would have been nice to know you cared about my training and advancement.

    Doesn't Recommend
  9.  

    Banquet Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Intern in Hilton Head Island, SC
    Former Employee - Banquet Intern in Hilton Head Island, SC

    I worked at Marriott as an intern (less than an year)

    Pros

    Gives me something to talk about in future interview

    Cons

    -worked endless hours (several 19 hour shifts)
    -No respect from management
    -Several times it seemed like Management didn't even know how to do their job
    -Would never get breaks for meal times and would often go full days without eating
    -My time card and pay stubs were often altered and there were several times I didn't get paid for overtime
    -All around a horrible company who treats their employees like dogs. Definitely do not live up to their philosophy

    Advice to ManagementAdvice

    Take the time to actually listen to your employees instead of constantly yelling at them. What they have to say is important and how you treat them reflects back on your customer/guest service

    Doesn't Recommend
  10. 1 person found this helpful  

    Cook

    Current Employee - Cook in San Antonio, TX
    Current Employee - Cook in San Antonio, TX

    I have been working at Marriott full-time (less than an year)

    Pros

    They have a cleaning crew
    Co-workers are nice

    Cons

    Pay
    Management
    They give you your week schedule two days before the week starts

    Advice to ManagementAdvice

    Go on undercover boss--so you can see hated u are

  11. 2 people found this helpful  

    The WORSE place EVER to WORK or STAY at!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services in King of Prussia, PA
    Former Employee - Guest Services in King of Prussia, PA

    I worked at Marriott full-time (less than an year)

    Pros

    There are seriously NONE..AT ALL!!

    Cons

    This place seriously has the WORSE management EVER. Its managed by SSN Hotels and they are just horrible. They care NOTHING about their employees or guest. This place had so much potential when it first opened in Feb 2012 but since then it has went DOWN hill. I mean they been through THREE General Managers...that should tell you ALOT rite there!! Anyone with common sense has already LEFT this place or is trying to leave. I was one of the ones that started from the start and I wanted to be loyal to the company and stick it out....but after i realized that they didnt care about their employees or guest than I left to go work an an ACTUAL Marriott hotel..not another franchised hotel...and let me tell you their is a BIG difference... (Now this review ISNT about Marriott because I have worked for Marriott for many years and I LOVE working for Marriott...This review is about SSN Hotels.) They dont care about anyone but themselves...Mr. Marriott would prolly be rolling over in his grave if he knew how poorly this hotel is ran and how the empolyees and guests are treated because Marriott has such high standards for their employees and their brand...and THIS hotel is not living up to either. Its NOT up to Marriott Standards at all. If they dont get NEW management soon then Im pretty sure its gonna get shut down. Its way too many hotels in the King of Prussia area for anyone to have to stay or even WORK at this one. My advice is if you want to work for Marriott DONT choose THIS hotel...choose an actual Marriott hotel...not a franchise. All though I have worked for other Marriott Franchise hotels and they were not AS BAD as SSN Hotels..but its still NOTHING like ACTUALLY working for MARRIOTT!!!

    Advice to ManagementAdvice

    GET NEW MANAGEMENT..STARTING WITH THE OWNERS!!!

    Doesn't Recommend
    Negative Outlook

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