Marriott

www.marriott.com
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352 Employee Reviews Back to all Reviews

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  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager in Bethesda, MD
    Current Employee - Accounting Manager in Bethesda, MD

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Good benefits, smart people to work with, great corporate culture

    Cons

    Upper management can be out of touch

    Advice to ManagementAdvice

    Be a little bit considerate for the situation on the ground

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Tulsa, OK
    Former Employee - Manager in Tulsa, OK

    I worked at Marriott full-time (more than 3 years)

    Pros

    decent pay for the job

    Cons

    work/life schedule is not equal

    Advice to ManagementAdvice

    train more

    Doesn't Recommend
    Negative Outlook
  3.  

    Learn Service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    They teach you the basics of service. Learn how a business runs.

    Cons

    You are expected to give the customer service to match the hundreds or thousands they spend. Marriott keeps 80% and gives you 20%.

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  5.  

    Consistent management practice, great place to work if you'd like to work for a company with a strong company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Wide diversity of people working, great benefits like room discounts, excellent employee appreciation program.

    Cons

    Long hours of work, near impossible work-life balance

    Positive Outlook
    No opinion of CEO
  6.  

    Great place for full timers, okay place for part timers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good pay, some down time to cool off

    Cons

    long hours, constantly on feet, standing work-life balance, late hours

  7.  

    Don't even bother.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Henderson, NV
    Former Employee - Front Desk Agent in Henderson, NV

    I worked at Marriott part-time (less than a year)

    Pros

    The only good thing about this job was that it was near my home. The commute was easy.

    Cons

    The computer software used is still from the 80's.. The transactions and reports can be done in a fraction of the time if they'd just upgrade the software to what it should be. I mean it's 2014 now!

    Advice to ManagementAdvice

    Get with the times!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Nice Work Environment, Pay Doesn't Commensurate with Costs of Living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bethesda, MD
    Current Employee - Anonymous Employee in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great people to work with, flexible when it comes to family-related issues, benefits are great

    Cons

    Wish they didn't start cutting back on paid time off. It used to be 20 days your first year then they cut it back to 10 days. Don't be stingy on overtime or at least be specific about using overtime as compensated time (free PTO). Getting promoted is hard and so is trying to get into different departments.

    Advice to ManagementAdvice

    Bring back bonuses, not just for directors, VPs, and up. I think your employees deserve bonuses as hard as they work to make this company look good.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Good for entry level front desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Orlando, FL
    Former Employee - Front Desk Clerk in Orlando, FL

    I worked at Marriott full-time (less than a year)

    Pros

    Reputable brand, a lot to learn for entry level receptionist, earn enough experience before moving up to next opportunity.

    Cons

    Different shift schedule, we might not be aware of schedule till last minute

    Advice to ManagementAdvice

    Should go above and beyond to help front desk staff

    Recommends
    Positive Outlook
  10. 3 people found this helpful  

    Worked for Marriott International for over 15 years. Started in the hotels and after several years ended at Headquarter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethesda, MD
    Current Employee - Director in Bethesda, MD

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Benefits including medical, dental, disability, profit sharing, vacation time, some departments offer telecommute and flextime, daycare for a fee, exercise club for a fee, cafeteria, gift shop, post office. Associate rate for hotel rooms with good discounts. Competitive pay. Formalized HR and associate review policies. Big company so many opportunities in different departments. Respected company in the area. If you are a person who is type A competitive and enjoy big company politics then this is the place for you...

    Cons

    Although they claim, the company culture is still the same "we take care of the associates so that they take care of the guests" the company culture has changed signifigantly to be direct profit driven. They no longer value expertise in the hotels or the hospitality industry and go out of their way to outsource and/or hire people outside of the hospitality industry. This has resulted in not accomplishing objectives because the right people are not in the right jobs and therefore it takes more time, money to get anything done and in the end although they think they saved money but outsourcing they actually increase cost because of the lack of expertise and inefficiences. Customer service is suffering as a result. Departments are very sioled and each VP is more concerned with covering mistakes vs learning from them, and competitive to the point of heeding progress. Therefore switching departments and job growth is very difficult because of this competitive and siloed environment. Associates are expected to work long hours to reach unrealistic deadlines with inappropriate staffing and is very stressful environment . Workload varies greatly between departments. What was once a culture of collaboration and a work family is now one of competitiveness and backstabbing. I long for the days of the old Marriott ...

    Advice to ManagementAdvice

    Marriott International is a different company now, so instead of saying that has maintained the same culture and philosphy be open and honest about what Arne Sorenson's real philosphy is because it certainly is not what it use to be. Should value expertise of individuals with hospitality experience and education vs throwing them out the door and replacing them with people with no experience in the industry. Need to invest in research and development so that we stay ahead of the competition and implement innovation ahead of our competitors vs always playing catch up.

    Disapproves of CEO
  11. 1 person found this helpful  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Andover, MA
    Current Employee - Front Desk Clerk in Andover, MA

    I have been working at Marriott full-time (less than a year)

    Pros

    The people I work with are great and there is a lot f room to grow and stay with the company in different areas

    Cons

    The pay is not the greatest and many times you are required to do things outside of your job description.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO

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