Marriott Reviews

Updated August 26, 2014
Updated August 26, 2014
1,269 Reviews

3.7
1,269 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
417 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

281 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than a year

    Pros

    Insurance benefits and discounted hotel rooms

    Cons

    Nothing fun about working there. Few people are happy.

    Advice to ManagementAdvice

    The best way to get someone to "smile" is to smile.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 3 years

    Pros

    Good employees and good core values

    Cons

    Bad senior management at AGM and gm level

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Raking in the money and sweeping the dirt under the carpets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Supervisor  in  Scottsdale, AZ
    Former Employee - Food and Beverage Supervisor in Scottsdale, AZ

    I worked at Marriott full-time for more than a year

    Pros

    good availability for grow at other locations
    benefit package is pretty good

    Cons

    - very micromanaged,
    - cut-throat,
    - too PC friendly in HR. A co-worker was fired because he said the word "vulva" in a sentence. One male employee who didn't like my co-worker reported this to HR because thought that some female employees would be offended. When HR asked the females none were, in fact most didn't remember. They let him go anyway for sexual harassment.

    Advice to ManagementAdvice

    stop shifting and trading budget $$$ between depts. so much. It penalizes efficiently run outlets while propping up sloppy/lazy/poor managed ones.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fine place to start a career but advancement can be very slow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architecture and Construction  in  Bethesda, MD
    Current Employee - Architecture and Construction in Bethesda, MD

    I have been working at Marriott full-time for more than a year

    Pros

    Good hours and benefits, work-life balance, exciting things happening in the company but it is not easy to get a job in new areas. Nice people and consensus organization style.

    Cons

    Hard to advance, very corporate, longevity is rewarded over skill and innovation, rigid structure of management

    Advice to ManagementAdvice

    Give more opportunity to keep people interested in their jobs. Have job feedback be more personal and less "canned".

    Doesn't Recommend
    Positive Outlook
  6.  

    Marriott Employee Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce PR & Marketing Coordinator  in  Bethesda, MD
    Current Employee - ECommerce PR & Marketing Coordinator in Bethesda, MD

    I have been working at Marriott full-time for more than 3 years

    Pros

    Management very hands off, positive atmosphere. Job stability. Office location very convenient. Marriott name looks good on resume.

    Cons

    Very conservative culture... employees that are not married will have a harder time fitting in and more importantly, getting promoted (promotions seem to be given based upon how well employee is liked and not necessarily by performance). Office environment feels rather antiquated.

    Advice to ManagementAdvice

    Be aware that too many processes hinder the ability to innovate.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    You get discounts on rooms!! Best discount is $50% off during the slow season and I mean almost any Marriott in the world. Amazing benefits!

    Cons

    ALOT of QA drop ins. Money could be a lot better!

    Advice to ManagementAdvice

    Consider allowing lower working force to advance in their field without working more than 15 years.

  8.  

    Marriott International

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    In the new sales re-org Marriott Int'l offer plenty of flexibility with their "work from home" positions. Supply you with gas mileage rebate, a blackberry, laptop... all necessary tools to be successful

    Cons

    With this re-org, there really is no where to grow in the sales organization anymore. Positions are few and far between. Most importantly, their sales goals they set are completely out of reach. Whoever is setting these goals clearly has no idea what's going on in the market. They place way too much emphasis on meeting your weekly "sales calls/appts" and not enough on whats working/not working for Marriott customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Chicago, IL
    Former Employee - Management in Chicago, IL

    I worked at Marriott full-time for more than a year

    Pros

    Challenging environment for mid-level employees

    Cons

    Lots of rules in a big corporate environment.

    Advice to ManagementAdvice

    Kept up the good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Quality of life, benefits, training

    Cons

    Decision making, promotions, limited growth

    Approves of CEO
  11.  

    Great people, but bureaucratic management stifles innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst  in  Bethesda, MD
    Former Employee - Operations Analyst in Bethesda, MD

    I worked at Marriott full-time for more than 5 years

    Pros

    They have above average corporate facilities (cafeteria, open work space, fitness center, Starbucks) and benefits (education reimbursement, training, lodging discounts, health incentives). There is a genuine culture of employee appreciation (Associate Appreciation Week) and community engagement(Spirit to Serve day). My Marriott friends are the best, and I engage with them at every opportunity. Compensation was competitive, but the health plan was average/below average - I opted to get coverage through my wife's plan with Empire Blue Cross/Blue Shield. Opportunities to travel to interesting locations for business or brand development at various levels, such as staff auditors, etc.

    Cons

    While training and education discounts are offered, I found very little managerial support for advancement within or across functions. Networking is challenging in that there are many managerial layers to deal with. In my experience, only two people in my Information Resources (IT) department of 25 advanced to outside positions in 7 years, with only one going outside of IR. This particular group also spent a lot of time stepping over dollars to pick up dimes -in other words, they were more interested in creating processes to justify their existence than in delivering real value for end users in terms of ease of IT asset procurement and management. This is typical of many business support functions where Senior Directors are cowed by the SVP's to simply do as they're told. Recognition felt superficial and forced, and while some managers were capable of more, the default response to any service delivery issue was to kiss up and kick down. There is an uneven policy for flexible work arrangements, and that created a burden on those who are on site constantly putting out fires. The on-going organizational restructuring and outsourcing of Marriott's management services places a lot of stress on Associates who either leave for outside opportunities or grind it out while surrounded by increasing numbers of external vendors and consultants. They endure by escaping to the gym when the boss doesn't schedule a brown bag lunch meeting, or taking as many coffee breaks as they can.

    Advice to ManagementAdvice

    Create a mentoring program that is tied to education and training initiatives taken by Associates. Internal managers are not always the best advocates for development, either due to feeling threatened/undermined, or losing a talented asset. While pursuing my MBA, I received encouragement, but nothing in the way of connecting to opportunities that leveraged my new skills. Implementing Learning Management Software is a great way to quantify skills and experience, but it is not a substitute for mentoring and cross training opportunities. There are way too many managerial layers, and that ends up stifling innovation and prudent risk taking. When you restructure or outsource, you lose capable people while retaining people who are are good at maintaining their own position and little else by creating and meeting bogus metrics. The outsourcing vendors may have better tools, but they will be most responsive when they are competing for renewed contracts. What will be their incentive to make a long-term investment in Marriott? Some Associates may be asking themselves the same thing. There are many strong Associates who are willing to see the restructuring through to the end, but will the new organization translate into success for Marriott's hotel partners and stakeholders?

    Recommends
    Neutral Outlook
    Approves of CEO

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