Marriott Vacation Club

  www.marriottvacationsworldwide.com
  www.marriottvacationsworldwide.com

Marriott Vacation Club Reviews

Updated November 21, 2014
Updated November 21, 2014
146 Reviews
3.5
146 Reviews
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Marriott Vacation Club President Steve Weisz
Steve Weisz
78 Ratings

Review Highlights

Pros
  • Excellent Leadership and a Great Benefits package (in 14 reviews)

  • Good work/life balance; Employee discount program (in 6 reviews)


Cons
  • The pay didn't match the hard work we had to do (in 3 reviews)

  • comp plan has changed numerous times but not that great of a variance, very high turnover but I'm sure that's normal for a call center (in 2 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    The Ritz-Carlton Destination Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott Vacation Club full-time

    Pros

    Pay is fair for the work done. Hotel benefits are great, including Familiarization Trips to all destinations based upon approval. Open door policy with all management.

    Cons

    Small opportunity for advancement from phones. Large margin for error on my team, so warnings come frequently.

    Recommends
    Neutral Outlook
  2.  

    Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Orlando, FL
    Current Employee - Sales Executive in Orlando, FL

    I have been working at Marriott Vacation Club full-time (more than an year)

    Pros

    Good reputation of company and income pre-qualifications help.

    Cons

    Unrealistic sales expectations based on tour flow. Sales rotation changes daily and commissions change monthly. Must wait a year for any transfer.

    Advice to ManagementAdvice

    Set commission rates and bonus hurdles so that employees can have a steady expectation. Use a true rotation without favoritism.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good Place To Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newport Coast, CA
    Current Employee - Anonymous Employee in Newport Coast, CA

    I have been working at Marriott Vacation Club full-time (more than 3 years)

    Pros

    This is a good place to start your learning experience in the marketing/sales industry. Some holidays off. Good work life / work balance. Training is on your own available on line.

    Cons

    Most of the management teams have worked together at other properties in their hay day! ( it's like a family reunion among management team). Promoting to management could be difficult or challenging, you may have to put in many years and move to other sites to promote within. Compensation plans changes frequently.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Bureaucracy and favoritism, but real opportunity.

    Former Employee - Sales Executive in Kapolei, HI
    Former Employee - Sales Executive in Kapolei, HI

    I worked at Marriott Vacation Club full-time (less than an year)

    Pros

    You will work with some of the greatest sales people in the industry. You will find that most, if not all, of the sales staff has compassion and experience with how to deal with the struggles that everyone faces at one time or another. Mentoring and understanding will only go so far, because each and every salesperson will have to find his or her own path to success. Some things are difficult to duplicate, but if you learn the basics and build a foundation to build upon, than you will give yourself the opportunity to succeed.

    Cons

    Management, C-Level, and Policy. With a mediocre product, in my opinion, you will struggle to help your clients see the benefit unless you truly believe in what you're offering. I suggest you sincerely look at what your offering and find a way to believe in it, because if you can't than you will not succeed.

    Advice to ManagementAdvice

    I worked for some really good people and managers. Talented and motivated to help the sales people succeed, however they were often handcuffed by the policies put in place each and every month. Policies changed so often that it made it hard to get the ball rolling. Proven sales people were able to see more opportunities, which are provided for you, and therefore were able to find more success. You have to have people to talk to in order to get them to buy something. I will say this: Things change almost weekly, so what I experienced may be totally different now. The only thing you can count on is that things change. Be ready for it.

    Neutral Outlook
  6.  

    It was the best of times, it was the worst of times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Your Service Agent in Palm Desert, CA
    Former Employee - At Your Service Agent in Palm Desert, CA

    I worked at Marriott Vacation Club full-time (more than 5 years)

    Pros

    The crew was incredible and always willing to help. I wouldn't have stayed as long as I did if it weren't for them. They made coming to work worth it. Some managers knew what it meant to be a part of a team and have the crew's back. A lot of the guests were awesome and just wanted to start their vacations. I got tipped with cash and, one time, a whole lot of alcohol. Now that's a perk! The schedule was fairly flexible, management wanted to this job to be your priority but they also understood if people had second jobs or went to school. Great benefits. If the property did well we would have parties and receive gift cards. Great discount on hotel rooms. Occasionally the concierges would get invites to try local restaurants in the area to try and drum up more business, so that meant we got to go there and eat and drink for free! It was very rare that a time off request wasn't granted.

    Cons

    Because it's time shares, we're limited in what we can do to help and some guests didn't understand that. Some guests would come just to try and get things for free (cleanings, room credits). The spring break crowd always had a lot of attitude and little money. Really rude guests during peak season who just wouldn't compromise if they couldn't get exactly what they wanted. The pay didn't match the hard work we had to do. 90% of the time the company wouldn't believe an associate over a guest. Some of the managers would try and avoid having to go help with large crowds or angry guests. One associate could mess things up for everyone. As much as they wanted to insist this wasn't the case, there wasn't enough work for everyone when it was slow, and we couldn't even read or surf the web during these times if certain managers were around. I wanted to move into being a rooms controller but kept getting the runaround by management.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Vacations Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott Vacation Club

    Pros

    The bonus is great if you can get the guest to book their vacations.

    Cons

    balance with everyday life and lack of accomodations available to guest.

    Neutral Outlook
  8.  

    The job was a seasonal position. No benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pool Server in Myrtle Beach, SC
    Former Employee - Pool Server in Myrtle Beach, SC

    I worked at Marriott Vacation Club full-time (less than an year)

    Pros

    Opportunity for growth and cross training between departments. discounted rooms for vacations and trips.

    Cons

    Conservative thinking, slow processing. lack of innovations,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Marriott Vacation Club is great, Sales and Marketing is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Concierge in Orlando, FL
    Current Employee - Marketing Concierge in Orlando, FL

    I have been working at Marriott Vacation Club full-time (more than 5 years)

    Pros

    The hotel discount benefits and theme park perks are fantastic.

    Cons

    Corporate culture is lacking, there is no training program in Sales and Marketing, requesting time off is impossible

    Advice to ManagementAdvice

    Education matters; both of your position, department, and your employees and of the field in which you work. Take the time to educate yourself, especially since the company pays for it.
    More than one person should be able to be off at the same time because there are many more people than shifts per day.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services/Front Desk in Hilton Head Island, SC
    Former Employee - Guest Services/Front Desk in Hilton Head Island, SC

    I worked at Marriott Vacation Club full-time (more than 3 years)

    Pros

    Discounts, growth opportunity, mentoring and training program was nice

    Cons

    Need to have competitive wages and more mature professional department managers/supervisors

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Marketing Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive
    Former Employee - Marketing Executive

    I worked at Marriott Vacation Club full-time

    Pros

    Decent associate perks and awesome locations to work. Definitely get to make your own schedule to a degree and in most locations you do not have a manager in your office. You are managed remotely.

    Cons

    not properly managed
    not properly compensated
    too much pressure from managers who do not invest in learning different markets

    Advice to ManagementAdvice

    one blank sales method doesn't work for all locations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Marriott Vacation Club Photos

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Corpoate Office
Entrance Sign (only signage for the resort unfortunately)

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