Marsh & McLennan Companies

  www.marsh.com
  www.marsh.com

Marsh & McLennan Companies Reviews

Updated November 15, 2014
Updated November 15, 2014
318 Reviews
3.2
318 Reviews
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Marsh & McLennan Companies President & CEO Daniel S. Glaser
Daniel S. Glaser
94 Ratings

Review Highlights

Pros
  • Great Benefits, Work life balance depending on the department, name brand recognition (in 27 reviews)

  • Good benefits and paid time off is generous (in 18 reviews)


Cons
  • Noone is recognized except top producers ands senior management (in 13 reviews)

  • Very little thought given to providing any sort of work/life balance to employees (in 5 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good management team; Worst business partners evers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Marsh & McLennan Companies as a contractor (less than an year)

    Pros

    I worked in Chicago so the location and facilities were great. My direct management team was very supportive of my work and gave me flexibility to do my job although it involved long days with evening and weekend work.

    Cons

    Company way too big and disjointed. Managers in other business units usually expected unrealistic turnaround times and if you didn't respond the same day, your management team was sometimes notified. Business partners didn't want to be bothered with questions that didn't pertain to their roles, They perceived that as you not knowing how to do your job and let your management team know that it was a inconvenience and that they also didn't appreciate it. Essentially, there was no spirit of collaboration and/or teamwork. There was no aspirations of working in unison. Managers in other departments typically provided an environment of fear and intimidation that went unchecked. It was all about instant results. In the brokerage world, that is the nature but there has to be realistic expectations. And forget about the work/life balance - it didn't exist. Although the benefits and compensation were good, it wasn't enough to keep me there which is probably the reason they had them in the first place. This was perhaps the most stressful environment I've ever worked in and I've worked with some very well recognized and respectable companies. Unfortunately, my management team was under constant fire and backlash to the point they couldn't manage effectively so I wish my experience would have been more profitable.

    Advice to ManagementAdvice

    Wake up... Your company will not sustain itself with this type of corporate culture and this culture seems to pride itself on "intelligence" while all the while promoting intolerance. There is a new generation of contemporaries out here that will not accept this style of leadership and will find work in other places. Do you hear what is being said?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Micromanaged, micromanaged, micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Client Services in Las Vegas, NV
    Former Employee - Private Client Services in Las Vegas, NV

    I worked at Marsh & McLennan Companies full-time (more than 3 years)

    Pros

    Salary is decent for Las Vegas area, benefits are good

    Cons

    The cons far outweigh any good at the Las Vegas location

    Advice to ManagementAdvice

    Treat employees like adults would be a good start

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Good "in-between jobs" job, but not much else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certificate Specialist I in Austin, TX
    Current Employee - Certificate Specialist I in Austin, TX

    I have been working at Marsh & McLennan Companies full-time (more than an year)

    Pros

    1. If you come from a background with little to no experience in a professional setting, this job is a great way to adapt yourself to a high profile business environment and it's an easy way to pad your resume with proven experience.

    2. Benefits and perks are (slightly) better than other entry-level positions

    3. Once you learn everything, this job is mostly exaggerated data entry. If you want something relatively stress-free and mindless to do while you catch up on podcasts, this isn't a bad way to kill a work week.

    4. Most of the people I work with are great and everyone here is nice

    5. All promotions are done internally and there are opportunities for advancement pretty often

    Cons

    1. The benefits are good, but the pay sucks. The pay structure might have been good 10 years ago when they set it up, but it's not good enough now especially when other entry level jobs in the same industry are paying more. There are bonuses in place for people who meet certain metrics each quarter, but they're not great, they're dependent on a broken system, and they take advantage of employees (putting in the work of 2-3 people should net you more than $200, guys).

    2. The training process is a four week intensive program that a lot of people fail and most drop out of. That's not to say that it's difficult, but this job appeals to very few people who are intelligent and patient enough to stick with it. If you're actually self-aware and professionally focused enough to read this review before you apply to this company then you're smart enough to get this job and get through the training. Regardless, it's discouraging to work for a company that brings in relatively few people who want to stick around, and even more discouraging that the people who do stick around are sometimes (kind of) a mess.

    3. On the corporate structure, our company is at the bottom. This means that any changes (like a department-wide pay increase or an upgrade to a glitchy, broken program **ten years out of date**) have to be approved by a corporate office that doesn't fully understand what we do or cares. The turnover rate for other departments outside of ours is pretty high so proving yourself to a higher-up and building a relationship can be pointless when they're gone a month later and they're replaced with a new person who just sees you as another faceless schmuck. Constantly having to define your role in this company over and over again even after you've proven your worth ten times over is incredibly demoralizing and defeating.

    Advice to ManagementAdvice

    Create more incentives or give higher bonuses to the people who pull more than their weight. If you can't keep people around then at least give more worth to the people who have stayed. Stop wasting money trying to train dead horses and invest more money in the people who are still around. Retaining good employees will be much more valuable (and cheaper) than hiring new ones.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Participant Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Service Representative in Norwood, MA
    Former Employee - Participant Service Representative in Norwood, MA

    I worked at Marsh & McLennan Companies full-time (less than an year)

    Pros

    Accumulated a decent amount of time off. Could switch shifts if you needed to and colleagues were willing. Lots of support during training. Could pick up overtime for extra pay, offered 401k.

    Cons

    Just about very move I made was being watched, every phone call listened to. Too much pressure put on employees. Phone reviews were often ridiculous. For example, I would be given points off for not saying a clients name three times.

    Advice to ManagementAdvice

    Don't put so much pressure on employees answering the phones and say how much time they can be given to answer a question, all while having to remember little things like repeating a clients name or how long they can put someone on hold. I am sure the client on the phone would much rather an employee take their time and get the correct information by waiting a little longer than having their representative worry about minor details such as their name being repeated or waiting on hold longer than a minute. Management should also be more available and open to employee questions when employees need guidance on the phones.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Old school thought process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefit Administrative in Urbandale, IA
    Former Employee - Benefit Administrative in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time (more than 3 years)

    Pros

    Not many, they are not willing to change or listen to new ideas.

    Cons

    No raises
    Lack of communication and follow through
    Can't keep their clients as they do not wish to improve their methods

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great out of school experience but horrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Marsh & McLennan Companies full-time (more than 5 years)

    Pros

    Complex work experience with large fortune 100 clients

    Cons

    Pay and performance metric controllability

    Advice to ManagementAdvice

    Use a true balance scorecard approach that is actually tied to performance level of the employee and adjust pay when they are successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Horrible, not at all what i sold during the interview process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Urbandale, IA
    Former Employee - Supervisor in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time (more than an year)

    Pros

    Corporate Structure
    On Site Cafe
    Broad locations worldwide

    Cons

    Pay/Rewards
    Politics - For success you must join in with the fake management onboard. I refused to play on the team.
    Too much red tape, very management heavy. It takes 5 weeks to get anything done
    Lots of waste- management, processes, system
    Systems and programs are from 1990 or earlier

    Advice to ManagementAdvice

    Maybe work to remove some of the inefficient management from the top and things will shift in the right direction.
    Invest in your technology, 1990 systems should be long gone if you want to become an winning organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A great place to work so long as you sell, but don't expect a lot of support developing other skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Marsh & McLennan Companies full-time (more than 5 years)

    Pros

    Upbeat, professional environment. Leadership tends to let middle management run the show. Charitable focus. Competitive salary.

    Cons

    Senior management can lose focus, allowing for some bad decisions to be made at the operational level. Commitment to employees, teamwork and winning seems to have been lost within MMA.

    Advice to ManagementAdvice

    Get back to doing the things that worked in the past. Such as incenting employees at all levels, encouraging employees and teamwork, and guiding middle management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    Its a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marsh & McLennan Companies full-time (more than 10 years)

    Pros

    Company has a good reputation in the industry. Global platform. Its a paycheck. Not micromanaged.

    Cons

    Too much beaurocracy. New York has to approve everything. Too many managers, too many people with titles. Compensation is awful, raises and bonuses almost unheard of except for producers and top management.

    Cliquish, cant get ahead if you are not part of the in crowd. Entire departments outsourced to India, no job security at all. Anyone can get let go any day of the week.

    Employees are treated as expendable and are not valued. Turnover seems to be high, probably because of compensation. Noone is recognized except top producers ands senior management.

    Middle managers cannot get anything done without levels of approval above them. They also seem so worried about their own jobs, they are afraid to speak up or take initiative.

    HR appears to be a ghost department. One has no idea who to call or if there is anyone to call.

    Terrible inefficiencies in invoiving and accounting. Embarrasing to call clients asking for payment when they have already paid and accounting cant find their money.

    Company seems more interested in pouring money into marketing and technology initiatives than retaining talented employees.

    You cannot ever telecommute. If you have an appointment, you have to take the whole day off.

    Advice to ManagementAdvice

    A little value of employees goes a long way in morale and productivity. Stop the rah rah meetings until you can compensate people that are actually doing the work to make it a profitable company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Former PCS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advisor in Los Angeles, CA
    Former Employee - Client Advisor in Los Angeles, CA

    I worked at Marsh & McLennan Companies full-time (more than 3 years)

    Pros

    Marsh employees are the best trained employees in the industry.

    Cons

    Local management seems to think they are above it all. They get away with treating hard working dedicated employees like dirt and even if employees file a complaint nothing is done about it by HR. And to add insult to injury those same managers get promoted and hard working valued employees get layed off.

    Advice to ManagementAdvice

    Make sure HR is documenting the employee complaints and pay attention, geez what does it take?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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