Marsh & McLennan Companies

  www.marsh.com
  www.marsh.com
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Marsh & McLennan Companies Reviews

Updated September 14, 2014
Updated September 14, 2014
308 Reviews
3.3
308 Reviews
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Marsh & McLennan Companies President & CEO Daniel S. Glaser
Daniel S. Glaser
91 Ratings

Review Highlights

Pros
  • Great Benefits, Work life balance depending on the department, name brand recognition (in 27 reviews)

  • Good benefits and paid time off is generous (in 17 reviews)


Cons
  • Noone is recognized except top producers ands senior management (in 13 reviews)

  • long hours and not the best management structure in place (in 8 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    Participant Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Service Representative  in  Norwood, MA
    Former Employee - Participant Service Representative in Norwood, MA

    I worked at Marsh & McLennan Companies full-time for less than a year

    Pros

    Accumulated a decent amount of time off. Could switch shifts if you needed to and colleagues were willing. Lots of support during training. Could pick up overtime for extra pay, offered 401k.

    Cons

    Just about very move I made was being watched, every phone call listened to. Too much pressure put on employees. Phone reviews were often ridiculous. For example, I would be given points off for not saying a clients name three times.

    Advice to ManagementAdvice

    Don't put so much pressure on employees answering the phones and say how much time they can be given to answer a question, all while having to remember little things like repeating a clients name or how long they can put someone on hold. I am sure the client on the phone would much rather an employee take their time and get the correct information by waiting a little longer than having their representative worry about minor details such as their name being repeated or waiting on hold longer than a minute. Management should also be more available and open to employee questions when employees need guidance on the phones.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Old school thought process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefit Administrative  in  Urbandale, IA
    Former Employee - Benefit Administrative in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time for more than 3 years

    Pros

    Not many, they are not willing to change or listen to new ideas.

    Cons

    No raises
    Lack of communication and follow through
    Can't keep their clients as they do not wish to improve their methods

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Data Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marsh & McLennan Companies

    Pros

    - Working with immedatiate team members is positive
    - Great flexibility with vacation - except for month end
    -Christmas gatherings

    Cons

    - Very little room for growth for employees at the lower end of the scale.
    - HUGE communication gap among colleagues.
    - Some employees tend to pawn off the work onto other colleagues and fear change and do not embrace new business processes. Senior veterans who have been with the company for ages cannot think outside the box and thus tend to like a lot of hand holding.

    Advice to ManagementAdvice

    -Give credit where credit is due. The company boasts about further learning and career development but management needs to reinforce this and look out for every employee under their wing. This should not be limited to individuals with senior roles.
    -Improve communication within deparments and make sure the message conveyed is uniform.
    -Consider revising the compensation matrix for all departments. Upper management tend to get bigger pay increases and bonuses, while the reamining employees get a 1% raise. In today's economy, the base salary for junior roles are well under the poverty line which is unfair. Take home pay amounts to nothing.
    - Look past the politics and power trip. Employees need to get the work done right to make the environment a good workplace for everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great out of school experience but horrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Marsh & McLennan Companies full-time for more than 5 years

    Pros

    Complex work experience with large fortune 100 clients

    Cons

    Pay and performance metric controllability

    Advice to ManagementAdvice

    Use a true balance scorecard approach that is actually tied to performance level of the employee and adjust pay when they are successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Horrible, not at all what i sold during the interview process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Urbandale, IA
    Former Employee - Supervisor in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time for more than a year

    Pros

    Corporate Structure
    On Site Cafe
    Broad locations worldwide

    Cons

    Pay/Rewards
    Politics - For success you must join in with the fake management onboard. I refused to play on the team.
    Too much red tape, very management heavy. It takes 5 weeks to get anything done
    Lots of waste- management, processes, system
    Systems and programs are from 1990 or earlier

    Advice to ManagementAdvice

    Maybe work to remove some of the inefficient management from the top and things will shift in the right direction.
    Invest in your technology, 1990 systems should be long gone if you want to become an winning organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Relentless pressure in a company that cannot comprehend that Europe is made up of more than one country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Marsh & McLennan Companies full-time for more than a year

    Pros

    Senior roles get a good bonus and a reasonable salary - but they get their pound of flesh

    Cons

    Totally relentless hard work - if you're in IT
    Globalisation is talked about a lot but it is a one way process from these to the rest of the world. No other opinions count.

    Advice to ManagementAdvice

    Walk the talk with work life balance. - it doesn't exist!
    Stop working your staff into the ground.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A great place to work so long as you sell, but don't expect a lot of support developing other skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Marsh & McLennan Companies full-time for more than 5 years

    Pros

    Upbeat, professional environment. Leadership tends to let middle management run the show. Charitable focus. Competitive salary.

    Cons

    Senior management can lose focus, allowing for some bad decisions to be made at the operational level. Commitment to employees, teamwork and winning seems to have been lost within MMA.

    Advice to ManagementAdvice

    Get back to doing the things that worked in the past. Such as incenting employees at all levels, encouraging employees and teamwork, and guiding middle management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Its a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marsh & McLennan Companies full-time for more than 10 years

    Pros

    Company has a good reputation in the industry. Global platform. Its a paycheck. Not micromanaged.

    Cons

    Too much beaurocracy. New York has to approve everything. Too many managers, too many people with titles. Compensation is awful, raises and bonuses almost unheard of except for producers and top management.

    Cliquish, cant get ahead if you are not part of the in crowd. Entire departments outsourced to India, no job security at all. Anyone can get let go any day of the week.

    Employees are treated as expendable and are not valued. Turnover seems to be high, probably because of compensation. Noone is recognized except top producers ands senior management.

    Middle managers cannot get anything done without levels of approval above them. They also seem so worried about their own jobs, they are afraid to speak up or take initiative.

    HR appears to be a ghost department. One has no idea who to call or if there is anyone to call.

    Terrible inefficiencies in invoiving and accounting. Embarrasing to call clients asking for payment when they have already paid and accounting cant find their money.

    Company seems more interested in pouring money into marketing and technology initiatives than retaining talented employees.

    You cannot ever telecommute. If you have an appointment, you have to take the whole day off.

    Advice to ManagementAdvice

    A little value of employees goes a long way in morale and productivity. Stop the rah rah meetings until you can compensate people that are actually doing the work to make it a profitable company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Former PCS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advisor  in  Los Angeles, CA
    Former Employee - Client Advisor in Los Angeles, CA

    I worked at Marsh & McLennan Companies full-time for more than 3 years

    Pros

    Marsh employees are the best trained employees in the industry.

    Cons

    Local management seems to think they are above it all. They get away with treating hard working dedicated employees like dirt and even if employees file a complaint nothing is done about it by HR. And to add insult to injury those same managers get promoted and hard working valued employees get layed off.

    Advice to ManagementAdvice

    Make sure HR is documenting the employee complaints and pay attention, geez what does it take?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Focus of What's Important at Marsh PCS Changes with Leadership Every Other Year - Hire This Year - Fire the Next Year!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Richmond, VA
    Current Employee - Vice President in Richmond, VA

    I have been working at Marsh & McLennan Companies full-time for more than a year

    Pros

    Benefits are Good, Tolerance of Diversity in the Workplace is a Plus for Those Who Need it; PTO is Excellent.

    Cons

    PCS is only about sales goals and making them at any and all costs these days; Zone Leaders reduced from 5 who knew their areas down to 2 who are under so much pressure to perform for a CEO from a prior position at an auto parts business of all things! It's insulting!

    Advice to ManagementAdvice

    Put someone in charge at the top who knows what a high net worth client is truly looking for - not someone who just wants to put $100M in new business on the books at all costs. The true costs will be losing your top management people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Marsh & McLennan Companies Photos

Lippincott offices
MMC HQ - 1166 Avenue of the Americas
North American Intern Retreat - Oliver Wyman
Conference Room

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