Marsh & McLennan Companies

  www.marsh.com
  www.marsh.com

Marsh & McLennan Companies Reviews

Updated November 15, 2014
Updated November 15, 2014
320 Reviews
3.2
320 Reviews
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Marsh & McLennan Companies President & CEO Daniel S. Glaser
Daniel S. Glaser
96 Ratings

Review Highlights

Pros
  • Great Benefits, Work life balance depending on the department, name brand recognition (in 27 reviews)

  • Good benefits and paid time off is generous (in 18 reviews)


Cons
  • Noone is recognized except top producers ands senior management (in 13 reviews)

  • Very little thought given to providing any sort of work/life balance to employees (in 5 reviews)

More Highlights

65 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good management team; Worst business partners evers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Marsh & McLennan Companies as a contractor (less than an year)

    Pros

    I worked in Chicago so the location and facilities were great. My direct management team was very supportive of my work and gave me flexibility to do my job although it involved long days with evening and weekend work.

    Cons

    Company way too big and disjointed. Managers in other business units usually expected unrealistic turnaround times and if you didn't respond the same day, your management team was sometimes notified. Business partners didn't want to be bothered with questions that didn't pertain to their roles, They perceived that as you not knowing how to do your job and let your management team know that it was a inconvenience and that they also didn't appreciate it. Essentially, there was no spirit of collaboration and/or teamwork. There was no aspirations of working in unison. Managers in other departments typically provided an environment of fear and intimidation that went unchecked. It was all about instant results. In the brokerage world, that is the nature but there has to be realistic expectations. And forget about the work/life balance - it didn't exist. Although the benefits and compensation were good, it wasn't enough to keep me there which is probably the reason they had them in the first place. This was perhaps the most stressful environment I've ever worked in and I've worked with some very well recognized and respectable companies. Unfortunately, my management team was under constant fire and backlash to the point they couldn't manage effectively so I wish my experience would have been more profitable.

    Advice to ManagementAdvice

    Wake up... Your company will not sustain itself with this type of corporate culture and this culture seems to pride itself on "intelligence" while all the while promoting intolerance. There is a new generation of contemporaries out here that will not accept this style of leadership and will find work in other places. Do you hear what is being said?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Micromanaged, micromanaged, micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Client Services in Las Vegas, NV
    Former Employee - Private Client Services in Las Vegas, NV

    I worked at Marsh & McLennan Companies full-time (more than 3 years)

    Pros

    Salary is decent for Las Vegas area, benefits are good

    Cons

    The cons far outweigh any good at the Las Vegas location

    Advice to ManagementAdvice

    Treat employees like adults would be a good start

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A culture of revolving leadership. They never compensate for they work you give them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology Manager
    Current Employee - Information Technology Manager

    I have been working at Marsh & McLennan Companies full-time (more than 8 years)

    Pros

    Up until this year benefits were above average. Some of the technology team are driven and well supported. It really depends on you immediate boos.

    Cons

    In 8 years I have had a max of 2% raise every year. Salaries are below par and there is no training or room for advancement. Leadership lives in NYC or London in big towers. They are insular and out of touch with their employees. Mercer, the 'HR' company is a joke. Marsh is full of wannabes. Guy Carpenter is full or bloated egos. Oliver Wyman is full of egos that might give Guy Carpenter are run for it money. If your LGBT you'll never get fired for any drama. Discriminates against people who are not politically correct.

    Advice to ManagementAdvice

    Stop the drive to the bottom and stop outsourcing your staff to India.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Good "in-between jobs" job, but not much else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certificate Specialist I in Austin, TX
    Current Employee - Certificate Specialist I in Austin, TX

    I have been working at Marsh & McLennan Companies full-time (more than an year)

    Pros

    1. If you come from a background with little to no experience in a professional setting, this job is a great way to adapt yourself to a high profile business environment and it's an easy way to pad your resume with proven experience.

    2. Benefits and perks are (slightly) better than other entry-level positions

    3. Once you learn everything, this job is mostly exaggerated data entry. If you want something relatively stress-free and mindless to do while you catch up on podcasts, this isn't a bad way to kill a work week.

    4. Most of the people I work with are great and everyone here is nice

    5. All promotions are done internally and there are opportunities for advancement pretty often

    Cons

    1. The benefits are good, but the pay sucks. The pay structure might have been good 10 years ago when they set it up, but it's not good enough now especially when other entry level jobs in the same industry are paying more. There are bonuses in place for people who meet certain metrics each quarter, but they're not great, they're dependent on a broken system, and they take advantage of employees (putting in the work of 2-3 people should net you more than $200, guys).

    2. The training process is a four week intensive program that a lot of people fail and most drop out of. That's not to say that it's difficult, but this job appeals to very few people who are intelligent and patient enough to stick with it. If you're actually self-aware and professionally focused enough to read this review before you apply to this company then you're smart enough to get this job and get through the training. Regardless, it's discouraging to work for a company that brings in relatively few people who want to stick around, and even more discouraging that the people who do stick around are sometimes (kind of) a mess.

    3. On the corporate structure, our company is at the bottom. This means that any changes (like a department-wide pay increase or an upgrade to a glitchy, broken program **ten years out of date**) have to be approved by a corporate office that doesn't fully understand what we do or cares. The turnover rate for other departments outside of ours is pretty high so proving yourself to a higher-up and building a relationship can be pointless when they're gone a month later and they're replaced with a new person who just sees you as another faceless schmuck. Constantly having to define your role in this company over and over again even after you've proven your worth ten times over is incredibly demoralizing and defeating.

    Advice to ManagementAdvice

    Create more incentives or give higher bonuses to the people who pull more than their weight. If you can't keep people around then at least give more worth to the people who have stayed. Stop wasting money trying to train dead horses and invest more money in the people who are still around. Retaining good employees will be much more valuable (and cheaper) than hiring new ones.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Participant Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Service Representative in Norwood, MA
    Former Employee - Participant Service Representative in Norwood, MA

    I worked at Marsh & McLennan Companies full-time (less than an year)

    Pros

    Accumulated a decent amount of time off. Could switch shifts if you needed to and colleagues were willing. Lots of support during training. Could pick up overtime for extra pay, offered 401k.

    Cons

    Just about very move I made was being watched, every phone call listened to. Too much pressure put on employees. Phone reviews were often ridiculous. For example, I would be given points off for not saying a clients name three times.

    Advice to ManagementAdvice

    Don't put so much pressure on employees answering the phones and say how much time they can be given to answer a question, all while having to remember little things like repeating a clients name or how long they can put someone on hold. I am sure the client on the phone would much rather an employee take their time and get the correct information by waiting a little longer than having their representative worry about minor details such as their name being repeated or waiting on hold longer than a minute. Management should also be more available and open to employee questions when employees need guidance on the phones.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Old school thought process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefit Administrative in Urbandale, IA
    Former Employee - Benefit Administrative in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time (more than 3 years)

    Pros

    Not many, they are not willing to change or listen to new ideas.

    Cons

    No raises
    Lack of communication and follow through
    Can't keep their clients as they do not wish to improve their methods

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Data Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marsh & McLennan Companies

    Pros

    - Working with immedatiate team members is positive
    - Great flexibility with vacation - except for month end
    -Christmas gatherings

    Cons

    - Very little room for growth for employees at the lower end of the scale.
    - HUGE communication gap among colleagues.
    - Some employees tend to pawn off the work onto other colleagues and fear change and do not embrace new business processes. Senior veterans who have been with the company for ages cannot think outside the box and thus tend to like a lot of hand holding.

    Advice to ManagementAdvice

    -Give credit where credit is due. The company boasts about further learning and career development but management needs to reinforce this and look out for every employee under their wing. This should not be limited to individuals with senior roles.
    -Improve communication within deparments and make sure the message conveyed is uniform.
    -Consider revising the compensation matrix for all departments. Upper management tend to get bigger pay increases and bonuses, while the reamining employees get a 1% raise. In today's economy, the base salary for junior roles are well under the poverty line which is unfair. Take home pay amounts to nothing.
    - Look past the politics and power trip. Employees need to get the work done right to make the environment a good workplace for everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great out of school experience but horrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Marsh & McLennan Companies full-time (more than 5 years)

    Pros

    Complex work experience with large fortune 100 clients

    Cons

    Pay and performance metric controllability

    Advice to ManagementAdvice

    Use a true balance scorecard approach that is actually tied to performance level of the employee and adjust pay when they are successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Horrible, not at all what i sold during the interview process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Urbandale, IA
    Former Employee - Supervisor in Urbandale, IA

    I worked at Marsh & McLennan Companies full-time (more than an year)

    Pros

    Corporate Structure
    On Site Cafe
    Broad locations worldwide

    Cons

    Pay/Rewards
    Politics - For success you must join in with the fake management onboard. I refused to play on the team.
    Too much red tape, very management heavy. It takes 5 weeks to get anything done
    Lots of waste- management, processes, system
    Systems and programs are from 1990 or earlier

    Advice to ManagementAdvice

    Maybe work to remove some of the inefficient management from the top and things will shift in the right direction.
    Invest in your technology, 1990 systems should be long gone if you want to become an winning organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Relentless pressure in a company that cannot comprehend that Europe is made up of more than one country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Marsh & McLennan Companies full-time (more than an year)

    Pros

    Senior roles get a good bonus and a reasonable salary - but they get their pound of flesh

    Cons

    Totally relentless hard work - if you're in IT
    Globalisation is talked about a lot but it is a one way process from these to the rest of the world. No other opinions count.

    Advice to ManagementAdvice

    Walk the talk with work life balance. - it doesn't exist!
    Stop working your staff into the ground.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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