Marshalls

www.marshallsonline.com

Marshalls Reviews

Updated January 22, 2015
Updated January 22, 2015
492 Reviews
2.8
492 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
165 Ratings

Review Highlights

Pros
  • Flexible schedule for part-timers going to school (in 24 reviews)

  • Works as a easy part time job but there is very little potential for growth (in 19 reviews)


Cons
  • Also, your weekly hours are sometimes contingent on how many credit cards you are pushing (in 46 reviews)

  • Very low pay : raise did not roll over with minimum wage hike (in 44 reviews)

More Highlights

265 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Coordinator in Colonial Heights, VA
    Current Employee - Front End Coordinator in Colonial Heights, VA

    I have been working at Marshalls

    Pros

    Flexible hours, good people to work with, great atmosphere.

    Cons

    You must be prepared for a retail environment and be ready to multitask!

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marshalls

    Pros

    Good salary and great people to work with

    Cons

    Hours but it's retail also location depending what city your working on

    Advice to ManagementAdvice

    Learn as much as you can not much training after the 5 weeks of training

  3.  

    Friendly place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Narragansett, RI
    Current Employee - Associate in Narragansett, RI

    I have been working at Marshalls part-time (less than an year)

    Pros

    I got to meet a lot of great people among associates. It was a busy location so there qas always a great flow of customers.

    Cons

    Low hourly rate, few hours after hildays

    Recommends
    Approves of CEO
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  5.  

    I enjoy it! Management can be a pain sometimes, but that's everywhere. Overall, I have no complaints.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Houston, TX
    Current Employee - Sales Associate/Cashier in Houston, TX

    I have been working at Marshalls part-time (less than an year)

    Pros

    Easy, laid back, Never a dull work-day

    Cons

    Associates, Managers (some times), Hours

    Advice to ManagementAdvice

    Ease up a bit

    Recommends
    Negative Outlook
  6.  

    Thought that it was a great place to work, I was mistaken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Management in South Milwaukee, WI
    Current Employee - Retail Management in South Milwaukee, WI

    I have been working at Marshalls full-time (more than 3 years)

    Pros

    Flexible scheduling, most of the time. most department associates are friendly.

    Cons

    Management is under too much pressure to produce with extremely small staff. Associates are promised training, with they rarely get. No one gets paid what they are worth. A Lot of theft. Dirty. Everyone feels taken for granted.

    Advice to ManagementAdvice

    Yes, we get paid to work and do a job. However, do something to let us smile once in awhile. No treating people like children. Respect your staff. Don't take about your associates behind their backs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Bad management ruins everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO

    I have been working at Marshalls full-time (more than 3 years)

    Pros

    The policies are good, the store is nice to be in, and the scheduling is fairly flexible.

    Cons

    Management does not follow policy very well, especially when it comes to returns. They will frequently side against their employee who was following policy, and have even told us to never tell a customer "no" for any reason.

    The management is not open to criticism or questions, and then they reprimand employees for being confused about company policy or day-to-day activities.

    Promotion within the store does not happen in a timely or fair manner. Often it seems that the managers have picked out an employee to promote and then only interview others to give the impression of fairness. We are often left without a coordinator for excessive amounts of time, which results in a hastily given promotion and minimal training. They also have told employees they would promote them, only to give the promotion to another employee under a flimsy excuse.

    Training is hardly done and is not at all consistent. There seems to be no manual or guide for properly training employees, and the employees designated to train often do not know they will be training a new hire until that new hire shows up for work. There is no preparation or thought to how training will be done, which means that the new hire has spotty training and is often left not knowing how things should be done.

    The rate of pay hardly makes putting up with everything worth it. At my store it's minimum wage unless you're a coordinator of some sort, even with previous experience. To go from a part-time employee to a full-time one, the raise is only about $1, which is hardly worth it if you were only making minimum to begin with. I barely make enough to pay my bills, even with full-time hours. That should be more than enough, yet I still come up short a lot of the time.

    Advice to ManagementAdvice

    You have a return policy, stick with it. Shrink happens because you focus too much on complying with customers and not enough on keeping your business going.

    You claim to have an open-door policy; make sure that you hire managers who actually make employees feel like they can talk to them.

    If you have knowledge that a full-time employee will be leaving, use the time that they're there to promote and train a replacement. Waiting until they're gone only leaves gaps in the new full-timer's training and will lead to problems.

    Paying your employees more will encourage them to work harder and they'll be less likely to have to get a second job and/or quit. It will also make them more likely to put up with the nonsense they deal with from customers in an effective manner.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Torrance, CA
    Current Employee - Customer Service Associate in Torrance, CA

    I have been working at Marshalls

    Pros

    Very Good Staff. Very Good Vibes

    Cons

    Mainly No Everything Is Hands On . Gotta Have Quick Feet

    Advice to ManagementAdvice

    N/A

  9.  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at Marshalls part-time (more than an year)

    Pros

    -Cash Check in store
    -Random 20% off weekends for employees
    -Training in almost all departments within the time you're working there
    -Great managers

    Cons

    -Minimum Wage ($7.93)
    -Raise is literally .10 cents.
    -Wait a whole year for Employee review and raise... raise is .10-.30 cents.
    -Such poor pay and so much work and stress.
    -Really no flexibility or motive to work with your availability.
    -No chance for growth in company
    -Part-time hours are 16-19 hours a week.

    Advice to ManagementAdvice

    Work-Life Balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Some what decent with the right management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Columbus, OH
    Current Employee - Sales Associate in Columbus, OH

    I have been working at Marshalls part-time (more than an year)

    Pros

    If you have management that doesn't talk crap about their employees you'll have a decent time working at marshalls

    Cons

    You find yourself being degraded by some customers because they have bad returns, management where I worked walked all over their employees and talked behind everyone back which resulted in some of their best employees to walk out on them

    Advice to ManagementAdvice

    Please listen to your employees, and please stop acting like high school girls gossiping

    Doesn't Recommend
    Negative Outlook
  11.  

    Marshalls to enter the job market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marshalls

    Pros

    Flexible scheduling, normal pay for retail

    Cons

    Constant micromanaging and pressure to sell credit cards

    Advice to ManagementAdvice

    Customers don't want credit cards to save 10% when the interest rate goes up to 20%

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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