Marshalls

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  www.marshallsonline.com
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Marshalls Reviews

Updated September 24, 2014
Updated September 24, 2014
423 Reviews
2.8
423 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
144 Ratings

Review Highlights

Pros
  • Works as a easy part time job but there is very little potential for growth (in 18 reviews)

  • Flexible schedule for part-timers going to school (in 18 reviews)


Cons
  • Very low pay : raise did not roll over with minimum wage hike (in 41 reviews)

  • I also understand that we have to push a store brand credit card to customers (in 40 reviews)

More Highlights

110 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Floor associate - stocked shelves, tidied up displays, assisted at desk in fiting rooms, general store cleaning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Marshalls part-time for less than a year

    Pros

    Peer employees were friendly, pay was ok.

    Cons

    Management training was not thorough and management seemed frustrated that they needed to train new employees.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great seasonal work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pittsburgh, PA
    Former Employee - Sales Associate in Pittsburgh, PA

    I worked at Marshalls part-time for more than a year

    Pros

    Nice department store. Great managers. The work was relatively simple on the floor. You can move up in the company easily.

    Cons

    There is very little training and if you have never worked in retail it can be frustrating. You pick up after customers constantly!!

    Advice to ManagementAdvice

    Remember what it's like to not know the job.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Long hours, lots of work, low pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coordinator  in  Monmouth Heights at Manalapan, NJ
    Former Employee - Customer Service Coordinator in Monmouth Heights at Manalapan, NJ

    I worked at Marshalls full-time for more than 10 years

    Pros

    Meet lots of new people. Busy stores with lots to do. You're never bored, there's always work to be done and they do promote from within if you work hard

    Cons

    Long hours, and there are never enough cashiers or employees in the building. They expect you to run the register, put out stock, clean the fitting rooms, unload the truck, train new hires, answer the phone, service the customer, clean the sales floor and do markdowns all at the same time. Oh and don't forget loss prevention. That's your job too

    Advice to ManagementAdvice

    Make sure you have enough staff scheduled to actually run the store

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Not Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Saint Augustine, FL
    Former Employee - Retail Sales Associate in Saint Augustine, FL

    I worked at Marshalls part-time for less than a year

    Pros

    Easy interview and training for the most part

    Cons

    Horrible hours with horrible pay. Leaders are rude and don't care for what anyone on the floor is saying

    Advice to ManagementAdvice

    Treat hourly workers better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Men's and shoe department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shoe Department  in  Los Angeles, CA
    Former Employee - Shoe Department in Los Angeles, CA

    I worked at Marshalls part-time for less than a year

    Pros

    Only good thing about the store was the 20% discount you would get at random.

    Cons

    There were no type of benefits I've received while I was there . I worked in the shoe department and it was always a hassle.

    Advice to ManagementAdvice

    Give some good raises so your employers could stay longer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Upper Management is so Detached

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Marshalls full-time for more than 3 years

    Pros

    Good Benefits and you make good friends

    Cons

    No support and payroll problems dictate everything is you are a assistant manager you will do all the work because there is always no payroll. I would like to see the DMS and upper management to work with the payroll we have, And there are no adjustments to the expectations that are are expected you are still expect to follow through on all of it, Not realistic.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    overworked and lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI

    I worked at Marshalls part-time for more than 3 years

    Pros

    Flexible hours cool people eclectic customers

    Cons

    lack of training and they like to understaff to save money and work the employees to death.

    Advice to ManagementAdvice

    push for more payroll so you can be properly staffed.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Easy & Annoying

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marshalls

    Pros

    Loved the customer experience and working at the location.

    Cons

    Hated my actual coworkers and managers

  10.  

    company was great but local management was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Crofton, MD
    Former Employee - Assistant Manager in Crofton, MD

    I worked at Marshalls full-time for less than a year

    Pros

    Weekly pay check was very nice. The pay was fair. I was told I only had to work 45 hours. there is a discount on merchandise. The insurance was good and pretty inexpensive. It would be very easy to move up.

    Cons

    In general: the company is anti-customer service. you are not expected to talk to or help customers. The only customer service you provide is at the register. The policy changed so much between the area manager, the company and the LP team that you were constantly being corrected and made to feel like an idiot for listening to the last info you were given.

    The situation I was put into, hopefully is not vindictive to most stores or districts: I was pulled out of training after 2 weeks and put in charge of a store that only had one other manager, that was basically just a body. I worked 7 am to 11 pm 6 days a week for 6 months. I was not allowed to hire a men's, women's, hardliner's, cash office, stockroom or customer services coordinator (our volume dictated all of these roles were to be filled) so I did that all myself. After the real store manager got back from FLMA she was, well, not nice is the best thing I could say. I left not long after she came back.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    my ugly work experience w/Marshalls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Coordinator  in  Louisville, KY
    Former Employee - Merchandise Coordinator in Louisville, KY

    I worked at Marshalls full-time for more than 8 years

    Pros

    10 % employee discount,friendly customers.

    Cons

    Where to start,store manager is biased and she has her "pets" Not all associates are treated equally or fairly. Store manager doesn't have a clue how to run a store correctly and the employees talk about her behind her back and nicely to her face. She needs to be working at a library where there is little to no customer intervention. I would NEVER recommend this company to ANYONE wanting a job,unless it is to use them to get experience (like most younger associates do) and then definitely MOVE ON to a REAL company that treats you fairly.

    Advice to ManagementAdvice

    You need to work with and analyze the people you put into place to represent your company because many of them don't really understand the concept of "repeat business" that comes from treating customers with some respect and act you really give a crap.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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Marshalls
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