MassMutual

  www.massmutual.com
Work in HR? Unlock Free Profile

MassMutual Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.2 286 reviews

76% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(121 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment(in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program(in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients(in 8 reviews)

  • Older culture, try to use your connections for their own, no salary(in 9 reviews)

43 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Terrible employee satisfaction. Will run you to the ground with expectations

    Customer Service Representative (Current Employee) Enfield, CT

    ProsDecent benefits, nice tuition reimbursement package

    ConsWe were all rewarded for pointing out our peers errors. I felt like i was walking on egg shells.

    Advice to Senior ManagementRemember you were not always at the top.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Agencies Will Vary

    Financial Services Professional (Former Employee) Maumee, OH

    ProsWhen I worked there they started me with a base salary, at my agency they stopped doing it before I left. Viable opportunity for a company with a phenomenal track record.

    ConsDecent training and poor mid level management.

    Advice to Senior ManagementActually be a manger for your employees, there is mentoring and training involved in being a manager. If your not capable of it then the GA ought to know that and act accordingly.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Could have been better

    Financial Services Professional (Current Employee)

    ProsGood work life - personal life mix

    ConsManagement needs to take some time to train efficiently and guide employees to success

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    awful

    Financial Advisor (Current Employee) Virginia Beach, VA

    ProsGood people and a great working environment

    Consterrible communication skills and lack of training

    Advice to Senior Managementleern to train employess

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Stable company. Poor career growth prospects.

    Anonymous Employee (Former Employee)

    ProsCorporate strategy is right on the money.
    Company stayed solid even through the worst of 2008.

    ConsInconsistent application of work/life balance policies.
    Little to no career growth opportunities.

    Advice to Senior ManagementIn the trenches, RPG integration not going all that well.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I ended up paying too much money for the ability to work there. This job was too expensive.

    Financial Services Professional (Former Employee)

    ProsFriendly people, on the job sales training, well known name, fun incentive set-up, professional looking office, one-on-one help from management, large teams to offer support

    ConsCommission only pay, not enough training for the type of product you are selling, you have to pay them to rent your desk space, you pay them for your parking space, the typical person does not make enough money in the first year to cover bills and basic living expenses.

    Advice to Senior ManagementWhile I understand that it is a tough industry to get into, I think that the structure of the company creates a "car sales person" atmosphere. There are insurance and investment companies that create an apprenticeship type learning program to help prepare future advisors to actually be beneficial to customers. This includes an actual salary.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company, but limited opportunities & pay in satellite office

    Registered Customer Service Representative (Current Employee) Memphis, TN

    ProsDecent benefits, my direct manager is great. Any reasonable request, such as personal days, is fulfilled. Several people have come here when they get pregnant, get paid maternity leave, then resign once the baby has dropped out.

    ConsIF you are in the Memphis office, opportunities are limited to just the occasional back office role. Salary is good if you're content with being middle class. A lot of coworkers seem to be that way.

    Advice to Senior ManagementIt's not really a problem with local mgmt, as they have been great. Home office needs to start offering more positions in Memphis if they want to recruit and retain talent. Most of the smarter people I started with have accepted offers with other companies less than a year after hire.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Old School Culture - But Stability

    Marketing (Former Employee) Springfield, MA

    Pros- Stong financially
    - As a mutual company don't have the same pressures as a public co

    Cons- Very old school culture -- stuffy environment and very slow to change. Generally not accepting of remote working and has a very strong culture of doing things they way they've always been done. Little opportunity for new or different thinking

    Advice to Senior Management- Let the new ideas and perpsectives in if that is what you hire people for.

    No, I would not recommend this company to a friend

     

    It's OK

    Anonymous Employee (Current Employee)

    ProsIf you have an established network you can make money.

    ConsIf you don't it can cost you more heavily.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Financial Services Professional

    Financial Services Representative (Current Employee) Toledo, OH

    ProsGiven a lot of freedom and opportunity to make good money after a couple years. You can really help people you work with but very hard to succeed if you have a family or any bills to pay

    ConsAfter you fall off of your financing contract, which you will, it becomes very difficult to survive. You will also find out that when you do, any residual income you would have received is no longer paid unless you get back on financing. This is where you need that residual income the most and then all the sudden it is gone. Work life also depends on your GA, we had two, the first was amazing, the second left much to be desired.

    Advice to Senior ManagementInform agents on the affects of falling off financing before they sign.

Worked for MassMutual? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.