MassMutual Reviews

Updated April 8, 2015
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
8 Ratings

Pros
  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)

  • Good Benefits (tuition assistance) and amenities on site (in 8 reviews)

Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, completely commisisons (in 9 reviews)

More Pros and Cons

20 Employee Reviews

Sort: Popular Rating Date
  1. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    if you are willing to work many hours and sell to all of your friends and family you can make short term money

    Cons

    sales pressure is steep and the managers don't really care about your success


  2. Helpful (2)

    An old system insurance company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to Management

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.


  3. Helpful (1)

    Financial Services Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Syracuse, NY
    Current Employee - Financial Services Professional in Syracuse, NY

    I have been working at MassMutual full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unlimited earning potential and flexibility

    Cons

    No salary or draw, no marketing, no leads, no support, no training


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  5. Been there, done that

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at MassMutual full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are really no pros that are good enough to mention.

    Cons

    It is behind the times
    Why have four of the same software when one could do - is anyone thinking of the expense?
    Management is overtly good old boys club and ignore their underlings
    What is with all the meetings?

    Advice to Management

    Rid yourselves of 3 layers of management
    MMWay is for the business not IT
    RSVP needs to move it or lose it


  6. Helpful (2)

    Not as good as it used to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Close to home, cafe is ok

    Cons

    Bad management, inconsistent evaluations, worsening work life balance

    Advice to Management

    They won't read this anyway but there really aren't all of those work from opportunities, health benefits just ok.


  7. Helpful (3)

    Finance Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Newport, RI
    Current Employee - Financial Advisor in Newport, RI

    I have been working at MassMutual full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    No Pros were found. You have to pay to work in this company.

    Cons

    Too much lies are involved. I was certified for life&health insurance, series 7, and series 66, however, they still want me to only sell an whole life insurance product.


  8. Helpful (1)

    Like walking back into the 20th Century

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits and bonus potential

    Cons

    Everything else - antiquainted management, processes and overall business mentality

    Advice to Management

    Step outside the gates of massmutual to see what the rest of the world is doing, and doing right!


  9. Helpful (5)

    Dangerous combination of leadership arrogance and ignorance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Middle Management, Insurance in Springfield, MA
    Current Employee - High Middle Management, Insurance in Springfield, MA

    I have been working at MassMutual full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people at the lower levels, support each other, despite unhealthy environment

    Cons

    Leadership is inept, don't care, provide lip service, all awards and recognition for supporting work/family balance and working women is just for show. Politically charged, cut throat and twisted. If you're not "in favor," you're screwed. And a history of strong performance and proven track record means nothing if you get on insurance division leaders bad side.

    Advice to Management

    Dig deeper into what's going on under the covers. Instead of what your senior leaders are reporting. It's all spin.


  10. Fine for tenured brokers

    Current Employee - Financial Representative
    Current Employee - Financial Representative

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Great office
    Product line is comprehensive and high quality
    Technology is good
    Corporate support is very, very good.

    Cons

    Management tends to pay attention to new reps clients and not new reps.
    Franchises like to veer away from the company best practices.

    Advice to Management

    Focus on developing new talent instead of going after low hanging fruit. Sure it's sales, but that shouldn't preclude leadership.


  11. Helpful (1)

    Used to be a good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    friendly co-workers help make a poor working environment bearable.

    Cons

    Very poor leadership and a poor work/life balance. Culture is old school and generally against work from home arrangements. Tendency to be understaffed and excessive overtime is the norm. Not an open culture. Upper level management/executives are out of touch and not open to employee input for improving a very poor work environment.

    Advice to Management

    what you are doing right now isn't working. when you ask employees for input on your many surveys actually listen to what is being said.



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