MassMutual Reviews

Updated September 11, 2014
Updated September 11, 2014
299 Reviews
3.2
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
125 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Solid company but need to modernize

    Former Employee - Financial Services Representative  in  New York, NY
    Former Employee - Financial Services Representative in New York, NY

    I worked at MassMutual full-time for more than a year

    Pros

    Decent benefits. Solid reputation. Solid financials.

    Cons

    Opportunities limited. Need to get up to date with the times.

    Advice to ManagementAdvice

    Get rid of old systems.

  2.  

    You're on your own

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Great products and services. Stable company and they are very diversified. The customer service is a amazing. Has mutual company benefits.

    Cons

    You're on your own to pay for everything included licenses, seminars, etc. This is because it's a mutual company. No base salary, you only get a subsidy on the business you submit. Whole life is preached to be the cure all product.

    Advice to ManagementAdvice

    Hire an agency trainer. Get management more involved with newer advisors. Help to pay for licenses

  3. 1 person found this helpful  

    Only good if you are a VP or they want you as one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SAP Consultant  in  Springfield, MA
    Current Employee - SAP Consultant in Springfield, MA

    I have been working at MassMutual full-time for more than 10 years

    Pros

    Resource managers are great, if you are not on a project, work/life balance can be good

    Cons

    Promotions are not given, salary increases are very low. Seems like job openings are predetermined, can't move up. New metrics system/daily huddles and low cube farms are horrible. Would you like to sit 7 feet away from someones face and watch them pick it all day?

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Financial Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Harrisburg, PA
    Current Employee - Financial Advisor in Harrisburg, PA

    I have been working at MassMutual full-time for more than 5 years

    Pros

    Good training, and strong back office.

    Cons

    Long hours with little reward many months.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    extensive training

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    decent pay, decent benefits, there is a lot to take from peers and network, multiple satellite locations, team work and effort

    Cons

    training is long, tedious and a bit overwhelming, there is a lot of information that is covered and must catch on fast to be successful in position, serious call volume with an array of participant issues, 11 vacay days, 3 personal, 3 sick, must rollover 40 of those hours, scheduling is not the best

  7.  

    Company needs to revise compensation program. Constant turnover because of low and inconsistent pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Professional  in  Scottsdale, AZ
    Former Employee - Financial Services Professional in Scottsdale, AZ

    I worked at MassMutual full-time for less than a year

    Pros

    Overall good company with a good public reputation.

    Cons

    Compensation and training are poor.

    Advice to ManagementAdvice

    Put together at base pay plus commission compensation package and a much more comprehensive training 3 month program. Doing this would increase the overall professionalism of the organization and it would develop much stronger and knowledgable CAREER Agents. Hiring anyone who has a perceived good warm market and then depleting this warm market over a year or so is not conducive to building a strong organization of seasoned and professional Agents. Most Agents don't stay with company more than a year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was an interesting experience working at MassMutual as an intern; however, I was mostly stuck making copies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Houston, TX
    Former Employee - Intern in Houston, TX

    I worked at MassMutual as an intern for less than a year

    Pros

    From my observation the commission for agents is pretty competitive with other financial services companies. I think is one is looking for a career in sales, MassMutual would be a good place for them.

    Cons

    Some employees told me that the only perk of working at MassMutual longterm was that they get one more day of vacation each year, and that's about it. I saw some agents become managers; however, I do not think that their salary increased (actually, it might have decreased).

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Company, Tough to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Great Mentorship and training

    Cons

    Difficult to start if your network is limited.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Intern/Starting as financial adviser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at MassMutual part-time for less than a year

    Pros

    Great connections, hands on management, pay to get certified as broker, intensive training program

    Cons

    Older culture, try to use your connections for their own, no salary

    Advice to ManagementAdvice

    Take a look at more recent corporate cultures, the cubical feel and old school management style seems out of date. Needs more of a fun and exciting atmosphere.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company, tough to get going

    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at MassMutual full-time for more than a year

    Pros

    Great company and people to work with

    Cons

    It is tough starting out and building your own practice. Lots of help but you will either have to cold call or go after family and friends

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