MassMutual

  www.massmutual.com
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MassMutual Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.2 286 reviews

76% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(121 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment(in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program(in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients(in 8 reviews)

  • Older culture, try to use your connections for their own, no salary(in 9 reviews)

83 Employee Reviews Back to all reviews
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    Overall good compensation.

    Underwriter (Former Employee) Enfield, CT

    ProsThere are flexible schedules available at the discretion if your manager so that you can balance family and work responsibilities. The offer great bonuses and education reimbursement.

    ConsThe Peter principle is alive and well at MassMutual. Unfortunately some folks get promoted to their level of incompetence. Management is fragmented.

    Advice to Senior ManagementManagement needs to listen more to employees on work process issues.

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    Large, stable company

    Anonymous Employee (Former Employee)

    Pros- Good Benefit Package with on-site services
    - Excellent vacation time allotment
    - There are many great people to work with
    - Company has a clearly articulated strategy with the focus on its policy holders

    Cons- Somewhat short sighted in technology in certain areas. A focus on the project costs versus long term gains of technology investments
    - Process overhead as expected with such a large firm

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Pretty busy but nice internship experience

    Anonymous Employee (Former Employee)

    Pros- People are all very friendly and willing to give you work
    - Except work, they also provided decent training

    Cons- Not flexible enough
    - Corner office

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    Agent Assistant

    Anonymous Employee (Current Employee)

    ProsFly-in and training for Blue Chip sales agents, same holiday schedule as staff, short commute, centralized location, nice building

    Cons"Mad Men" 1960s good old boy mentality among agents.

    Yes, I would recommend this company to a friend

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    Traditional Mutual Insurance company culture

    Career Agent (Current Employee)

    ProsMassMutual is one of the most succesful mutuals in the life insurance business. It is one of the best mutual companies to work for. They allow a great deal of freedom to sell other companies when the MassMutual offering in any particular situation just doesn't fit. There are ample training opportunities and you have the option to receive advances in commission so that you get paid from the start. Sales bonuses are available for quick starters and those that sell a significant amount of policies during the first year. This is a quality company and they expect their representatives to be high quality as well. Business dress is expected while working in or out of the office. Target markets are high net worth individuals and big business. Sales sophistication is a must.

    ConsExpectations are high, and may seem unreasonable. If you don't produce right away, or hit a dry spell, you won't get fired, but you also will not get much attention or support. Only those that come into the company with a successful insurance or financial practice already in place can expect to be treated with respect from the beginning. The rest of the pack has to earn it. The worst thing about this carrier is case management. It takes forever to get an application approved and issued. This is especially tough on a new agent.

    Advice to Senior ManagementProvide greater support to your general agencies so that they can hire and retain good agents through improved case management and training. Rapid and accurate case management is absolutely essential to the success of young, hard working new hires. Having only two or three well-trained and qualified case managers in a large (over 25 agents) agency office is just not enough. Your losing quality people due to lack of attention to this important part of the business. Finally, your managers need leadership training.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    I have been treated well while working for MassMutual.

    Business Consultant (Current Employee) Springfield, MA

    Prosfour weeks vacation, flex time, work at home options, stable company

    Consguidance with career paths, culture is responding slowly to change

    Advice to Senior Managementplease continue to advance changes by setting the example

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Interesting place to work.

    Project Manager (Current Employee) Springfield, MA

    ProsLots of good organizational knowledge in the resources who have been there for a while.

    ConsThe new flavor of managing 'MMWay' is playing havoc with getting the real work done.

    Advice to Senior ManagementRe-think your purpose of MMWay -- can't fit a square into a round hole.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Great company, terrible local management

    Career Agent (Former Employee) Raleigh, NC

    ProsMassMutual is a great company w. very competitive products and services.

    ConsLocal mgt. for the Raleigh-Durham agency simply cannot be trusted at all. Very adept at going back on their word and burning bridges. With a flame-thrower.

    No, I would not recommend this company to a friend

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    Great Opportunity

    Career Agent (Current Employee) Maumee, OH

    ProsGreat lifestyle and product value to clients - excellent sales training

    ConsMust pass life and securities test - must be willing to telemarket to get started

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    My experience has been amazing.

    Financial Services Representative (Current Employee) Glen Allen, VA

    ProsThese office culture is very upbeat and exciting. With a great benefits plan and leadership support, this company allows its employees unlimited growth opportunities

    ConsIt can sometimes be a little difficult to establish a book of business without a sufficient natural market.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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