MassMutual
3.2 of 5 253 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Apr 3, 2014
All Employees Current Employees Only

3.2 253 reviews

                             

75% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(108 ratings)

57% of employees recommend this company to a friend
144 Employee Reviews Back to all reviews
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
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  • No Opinion of CEO

1 person found this helpful  

Like walking back into the 20th Century

Anonymous Employee (Current Employee)

I have been working at MassMutual full-time

ProsDecent benefits and bonus potential

ConsEverything else - antiquainted management, processes and overall business mentality

Advice to Senior ManagementStep outside the gates of massmutual to see what the rest of the world is doing, and doing right!

No, I would not recommend this company to a friend

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2 people found this helpful  

Dangerous combination of leadership arrogance and ignorance

High Middle Management, Insurance (Current Employee)
Springfield, MA

I have been working at MassMutual full-time for more than 10 years

ProsGood people at the lower levels, support each other, despite unhealthy environment

ConsLeadership is inept, don't care, provide lip service, all awards and recognition for supporting work/family balance and working women is just for show. Politically charged, cut throat and twisted. If you're not "in favor," you're screwed. And a history of strong performance and proven track record means nothing if you get on insurance division leaders bad side.

Advice to Senior ManagementDig deeper into what's going on under the covers. Instead of what your senior leaders are reporting. It's all spin.

No, I would not recommend this company to a friend

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Fine for tenured brokers

Financial Representative (Current Employee)

I have been working at MassMutual full-time for less than a year

ProsGreat office
Product line is comprehensive and high quality
Technology is good
Corporate support is very, very good.

ConsManagement tends to pay attention to new reps clients and not new reps.
Franchises like to veer away from the company best practices.

Advice to Senior ManagementFocus on developing new talent instead of going after low hanging fruit. Sure it's sales, but that shouldn't preclude leadership.

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1 person found this helpful  

Used to be a good company to work for

Anonymous Employee (Current Employee)

I have been working at MassMutual full-time for more than 10 years

Prosfriendly co-workers help make a poor working environment bearable.

ConsVery poor leadership and a poor work/life balance. Culture is old school and generally against work from home arrangements. Tendency to be understaffed and excessive overtime is the norm. Not an open culture. Upper level management/executives are out of touch and not open to employee input for improving a very poor work environment.

Advice to Senior Managementwhat you are doing right now isn't working. when you ask employees for input on your many surveys actually listen to what is being said.

No, I would not recommend this company to a friend

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Would not reccommend working here

Financial Advisor (Current Employee)
Virginia Beach, VA

I have been working at MassMutual full-time for more than a year

ProsVery good office staff; nice offices; quality products; ease of doing business; benefits

Consupper management not involved with day to day operations and not approachable or gets defensive; lower management robotic with their teachings; no help generating sales and no financial support to get started; appears that established agents have succeeded off the backs of people who quit within first year or two as their first sales are low relative to their income of residuals; worst case of good ol'e boy network you can imagine; unpleasant senior agents; we are asked to write in to "Best Places to Work in VA" so we can win; very unfavorable to women agents

Advice to Senior Managementget in touch with agents coming along and ask what they need today not preach what used to be done 20 years ago; come off some of the money you all make and help new people get a good footing; don't make it so obvious what senior agents earn as it is very disheartening to see favoritism be rewarded

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Financial Advisor

Financial Advisor (Current Employee)
Chesterfield, MO

I have been working at MassMutual full-time for more than a year

ProsUnlimited potential, you can take days off without needing any approval

ConsIt is set up like a pyramid scheme. You have to pay to work here, anywhere from $300-500 a month. The worst part is everyone gets paid before you. I know one rep that was there made about $3000 the ENTIRE year and only saw $50 of it because the company had their hands in it before they even paid her.

You pay for EVERYTHING, the "salary plus bonus" is a joke and not guaranteed

Extremely high turnover rate

Advice to Senior ManagementDon't set new people up to fail and stop hiring new people just to steal their warm market

No, I would not recommend this company to a friend

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1 person found this helpful  

Shocked Mass Mutual Would Ruin Their Name by Not Paying Employees!

Sales Agent (Current Employee)
Clifton, NJ

I have been working at MassMutual full-time for less than a year

ProsI can't think of any pros

ConsWorked there for 3 months, was charged mega fees for E&O insurance and was not even paid minimum wage! My take home for 3 Months of 40 hour weeks came out to $401.00 for the whole 3 months! That is less than 89-cents per hour! $401.00 was on 12 submitted applications.
They ruined my life by lying to me that I would double my income by quitting my 70k job and going with them. .
On top of that, they disputed my unemployment claim, claiming that I was an independent contractor....yet the ad I answered for the job said "employee" 4 times in it, and "independent contractor ZERO times.
I lost at least $35,000.00 so far by believing their lies! And my family is struggling.

Advice to Senior ManagementTreat employees the way you would want your family to be treated in the work force.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Wont' give money back after being laid off

Material Handler (Current Employee)
Vonore, TN

I have been working at MassMutual as a contractor for more than 3 years

ProsNone, to share. They are eating up my money.

ConsRefuses to give money back, when I no longer work there and has no corporate number to call.

Advice to Senior ManagementGive your number to your customers so that problems with monies owed can be refered to.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Uber conservative, No growth oppertunities...do what your told and don't have an opinion

Training & Documentation Consultant (Current Employee)
Springfield, MA

I have been working at MassMutual

Proslocation (both Enfield and Springfield)
networking
experience

Consno growth oppertunities
benefits get worse every year
lots of bad managers and senior leaders
more focus on the bottom line then employee or customer satisfaction

Advice to Senior Managementrefocus on employee satisfaction. Stop cutting corners to save a buck. Too many very talented people have been let go.

No, I would not recommend this company to a friend

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  • Work/Life Balance
         
  • Senior Management
         
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  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Not a results driven Company and IT Management is deficient across the board

Systems Specialist (Current Employee)
Springfield, MA

I have been working at MassMutual

ProsWork Life Balance
Pay for tuition
Strong financials and very stable

ConsPerformance reviews are subjective and not tied to results
IT Management has no vision, creativity or skills and very little IT experience. They believe all of their direct reports who also have very little IT experience.. Company is not flexible, adaptable or efficient. Business clients all use their own desired technology as it is not being centrally driven by the CIO. The CIO moved to his position because of the old boy's club

Advice to Senior ManagementListen to the employees who are on the floor every day and they will tell you what the "real" not perceived issues are.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at MassMutual reviews and ratings — including employee satisfaction and approval rating for MassMutual CEO Roger W. Crandall. All 144 reviews posted anonymously by MassMutual employees.