MassMutual Reviews

Updated September 15, 2014
Updated September 15, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

46 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Stuck in time -- any innovation is lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Springfield, MA
    Former Employee - Marketing in Springfield, MA

    I worked at MassMutual full-time for more than a year

    Pros

    The company is very financially stable and doesn't have the same pressures as a public company, which is great not having to worry about the numbers quarter to quarter. Seems like lots of job security - few layoffs compared to public companies.

    Cons

    The culture is stuck in the 'slow, old, corporate' mindset... very stuffy culture and feel. Any spark of innovation is quickly snuffed out. They have attempted to hire outside innovative thinkers only to be told to essentially 'assimilate' (yes that word was said to me directly). I believe the CEO has only ever worked at MM, so not surprising it hasn't changed. It is no wonder MassMutual was ranked as the company with the highest turnover by salary.com last year -- even beating out silicon valley high tech companies.

    It really feels like you're playing on the B or C team. If you are willing to become a lemming then this is the place for you.

    Advice to ManagementAdvice

    If you're not willing to listen to new ways of thinking, don't hire folks for that bring that to the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Glorified Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Professional  in  San Francisco, CA
    Former Employee - Financial Services Professional in San Francisco, CA

    I worked at MassMutual full-time for less than a year

    Pros

    -No micro managing
    -Not a 8-5 job
    -good training for sales
    -nice office
    -Products being sold have quality
    -company with long history and well known

    Cons

    -Sales position (i.e. lots of cold calling, soliciting, networking, etc...)
    -Can't trust anyone (everyone out for themselves)
    -No compensation (charged E&O insurance plus office fees)
    -Expected to fail (something like 80% or higher turnover for this job)

    Advice to ManagementAdvice

    Provide more support and infrastructure

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Its a job...but check your opinions at the door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Fair compensation, consistent positioning of business line

    Cons

    Are opinions truly valued? Arrogant approach to market?

    Advice to ManagementAdvice

    The management team is aggressive and wants to win (good), but they are not necessarily humble in terms of seeing their own organizational flaws (unacceptable). They can stand to learn more - and truly listen - to all levels of employees. Employees take notice and many talk behind mgt backs (mgt levels as well)..... While opinions are sought, I saw time and again that if they are different than mgt, you're up a creek without a paddle. In my time there, I was treated fairly well...but I realized it was not a productive/healthy working environment with threatening innuendo (usually disguised with smiles and shrugs) if you do not fall in line. Then watch your back. If you don't mind being a 'yes' person, it's the company for you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Terrible employee satisfaction. Will run you to the ground with expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Enfield, CT
    Current Employee - Customer Service Representative in Enfield, CT

    I have been working at MassMutual full-time for more than a year

    Pros

    Decent benefits, nice tuition reimbursement package

    Cons

    We were all rewarded for pointing out our peers errors. I felt like i was walking on egg shells.

    Advice to ManagementAdvice

    Remember you were not always at the top.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Agencies Will Vary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Professional  in  Maumee, OH
    Former Employee - Financial Services Professional in Maumee, OH

    I worked at MassMutual full-time for more than a year

    Pros

    When I worked there they started me with a base salary, at my agency they stopped doing it before I left. Viable opportunity for a company with a phenomenal track record.

    Cons

    Decent training and poor mid level management.

    Advice to ManagementAdvice

    Actually be a manger for your employees, there is mentoring and training involved in being a manager. If your not capable of it then the GA ought to know that and act accordingly.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional
    Current Employee - Financial Services Professional

    I have been working at MassMutual full-time for less than a year

    Pros

    Good work life - personal life mix

    Cons

    Management needs to take some time to train efficiently and guide employees to success

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Virginia Beach, VA
    Current Employee - Financial Advisor in Virginia Beach, VA

    I have been working at MassMutual full-time for less than a year

    Pros

    Good people and a great working environment

    Cons

    terrible communication skills and lack of training

    Advice to ManagementAdvice

    leern to train employess

    Approves of CEO
  9.  

    Stable company. Poor career growth prospects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time for more than 8 years

    Pros

    Corporate strategy is right on the money.
    Company stayed solid even through the worst of 2008.

    Cons

    Inconsistent application of work/life balance policies.
    Little to no career growth opportunities.

    Advice to ManagementAdvice

    In the trenches, RPG integration not going all that well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    I ended up paying too much money for the ability to work there. This job was too expensive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Professional
    Former Employee - Financial Services Professional

    I worked at MassMutual full-time

    Pros

    Friendly people, on the job sales training, well known name, fun incentive set-up, professional looking office, one-on-one help from management, large teams to offer support

    Cons

    Commission only pay, not enough training for the type of product you are selling, you have to pay them to rent your desk space, you pay them for your parking space, the typical person does not make enough money in the first year to cover bills and basic living expenses.

    Advice to ManagementAdvice

    While I understand that it is a tough industry to get into, I think that the structure of the company creates a "car sales person" atmosphere. There are insurance and investment companies that create an apprenticeship type learning program to help prepare future advisors to actually be beneficial to customers. This includes an actual salary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company, but limited opportunities & pay in satellite office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Customer Service Representative  in  Memphis, TN
    Current Employee - Registered Customer Service Representative in Memphis, TN

    I have been working at MassMutual full-time for more than a year

    Pros

    Decent benefits, my direct manager is great. Any reasonable request, such as personal days, is fulfilled. Several people have come here when they get pregnant, get paid maternity leave, then resign once the baby has dropped out.

    Cons

    IF you are in the Memphis office, opportunities are limited to just the occasional back office role. Salary is good if you're content with being middle class. A lot of coworkers seem to be that way.

    Advice to ManagementAdvice

    It's not really a problem with local mgmt, as they have been great. Home office needs to start offering more positions in Memphis if they want to recruit and retain talent. Most of the smarter people I started with have accepted offers with other companies less than a year after hire.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Worked for MassMutual? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.