MassMutual Reviews

Updated July 26, 2014
Updated July 26, 2014
292 Reviews

3.2
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
124 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible - Go to another company, this is not what a career should be

    Former Employee - Financial Advisor  in  Nashua, NH
    Former Employee - Financial Advisor in Nashua, NH

    I worked at MassMutual full-time for more than 3 years

    Pros

    Turnover rate is so high - you can get hired easily

    Cons

    Too much focus on commissions and pushing product - no focus on customer

    Advice to ManagementAdvice

    Take some management courses

  2.  

    Financial Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Chesterfield, MO
    Current Employee - Financial Advisor in Chesterfield, MO

    I have been working at MassMutual full-time for more than a year

    Pros

    Unlimited potential, you can take days off without needing any approval

    Cons

    It is set up like a pyramid scheme. You have to pay to work here, anywhere from $300-500 a month. The worst part is everyone gets paid before you. I know one rep that was there made about $3000 the ENTIRE year and only saw $50 of it because the company had their hands in it before they even paid her.

    You pay for EVERYTHING, the "salary plus bonus" is a joke and not guaranteed

    Extremely high turnover rate

    Advice to ManagementAdvice

    Don't set new people up to fail and stop hiring new people just to steal their warm market

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Shocked Mass Mutual Would Ruin Their Name by Not Paying Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent  in  Clifton, NJ
    Current Employee - Sales Agent in Clifton, NJ

    I have been working at MassMutual full-time for less than a year

    Pros

    I can't think of any pros

    Cons

    Worked there for 3 months, was charged mega fees for E&O insurance and was not even paid minimum wage! My take home for 3 Months of 40 hour weeks came out to $401.00 for the whole 3 months! That is less than 89-cents per hour! $401.00 was on 12 submitted applications.
    They ruined my life by lying to me that I would double my income by quitting my 70k job and going with them. .
    On top of that, they disputed my unemployment claim, claiming that I was an independent contractor....yet the ad I answered for the job said "employee" 4 times in it, and "independent contractor ZERO times.
    I lost at least $35,000.00 so far by believing their lies! And my family is struggling.

    Advice to ManagementAdvice

    Treat employees the way you would want your family to be treated in the work force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Shady Recruiting Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative  in  Springfield, MA
    Former Employee - Financial Services Representative in Springfield, MA

    I worked at MassMutual as a contractor for more than a year

    Pros

    Good compensation if you produce, friendly work environment

    Cons

    When they recruit new sales representatives, they give you the impression that as long as you are licensed, they will immediately get you on board to sell their products. My managing associate was slow in beginning the process and made you wait a couple weeks before he could get a list of 200 prospects, and another interview with you. Overall their recruiting is shady, because they do not tell you all of what is required to produce for them, they just tell you "All you need is your license and its all good". They also don't tell you about the semi-mandatory training classes that are completely unpaid and are three times a week. I was only told about the importance of these training classes, after I had gone through the licensing requirements. They also don't tell you that unpaid training is expected for over 1 year, in the interview process the impression is that training is only a few week thing, and from there your mentor will give you flexible one-on-one time.

    Advice to ManagementAdvice

    Be more transparent about what the job entails, and don't give recruits the impression that they are completely free and independent, they are still being held down by company policies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Wont' give money back after being laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Material Handler  in  Vonore, TN
    Current Employee - Material Handler in Vonore, TN

    I have been working at MassMutual as a contractor for more than 3 years

    Pros

    None, to share. They are eating up my money.

    Cons

    Refuses to give money back, when I no longer work there and has no corporate number to call.

    Advice to ManagementAdvice

    Give your number to your customers so that problems with monies owed can be refered to.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Nightmare in Enfield

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claim Examiner  in  Enfield, CT
    Former Employee - Claim Examiner in Enfield, CT

    I worked at MassMutual

    Pros

    Free parking, salad bar and a gym

    Cons

    No room for growth and the compensation was horrible. Two years without a raise due to budget cutbacks. No health insurance to speak of. They switched to a health savings account and people quit just to find jobs with health insurance. They are not interested in talented long term employees. Employees are an "expense" and they make sure you know it. After our department review came out, they came up with an action plan to improve our department. Six months later not one idea had been implemented. I was told in one performance review "be thankful you have a job".

    Advice to ManagementAdvice

    Get rid of the middle level managers that are incomptent. They may be cheap but they are costing you good talented employees that resign because they can't take it anymore. Reward your employees with fair raises. And provide health insurance.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Uber conservative, No growth oppertunities...do what your told and don't have an opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Training & Documentation Consultant  in  Springfield, MA
    Current Employee - Training & Documentation Consultant in Springfield, MA

    I have been working at MassMutual

    Pros

    location (both Enfield and Springfield)
    networking
    experience

    Cons

    no growth oppertunities
    benefits get worse every year
    lots of bad managers and senior leaders
    more focus on the bottom line then employee or customer satisfaction

    Advice to ManagementAdvice

    refocus on employee satisfaction. Stop cutting corners to save a buck. Too many very talented people have been let go.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    It was okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mount Pleasant, SC
    Former Employee - Anonymous Employee in Mount Pleasant, SC

    I worked at MassMutual

    Pros

    THe best reason to work at Mass Mutual would be to have more freedom within your field. It was fun.

    Cons

    The biggest downside I experienced while working at Mass Mutual was the lack of guidance or direction from my sales manager.

    Advice to ManagementAdvice

    My advice to management in regards to leadership, would be to have your sale's managers give more guidance and direction.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    A Nightmare on State Street

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer  in  Springfield, MA
    Former Employee - Programmer in Springfield, MA

    I worked at MassMutual

    Pros

    Great pay, flexible hours, decent benefits, good cafeteria, convenient free parking, health club, good medical department. That about does it.

    Cons

    Inadequate training, lack of current documentation, clique-ish structure and access to resources, poor control of testing and production environments, significant understaffing.

    Advice to ManagementAdvice

    Treat your employees as assets, not liabilities. There is a definite lack of structure and procedures need to be clarified and enforced.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Sell Life Insurance your good, if not forget it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative  in  Grand Rapids, MI
    Former Employee - Sales Representative in Grand Rapids, MI

    I worked at MassMutual

    Pros

    Good solid company, been around a long time

    Cons

    Health Insurance has been a nightmare, Mass changed to Huge Deductables and after meeting our deductable, they cancelled our Cobra Insurance. Guess they really don't want their employees or former employees to use the insurance. Called Mass about issues with their Cobra administrative company and was blown off. If this is how they treat their policy holders when they have a problem, good luck.

    Advice to ManagementAdvice

    Treat your former employees better. Myself, family and friends are still policy holders, but probably not for long.

    Doesn't Recommend
    Disapproves of CEO

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