MassMutual Reviews

Updated October 4, 2014
Updated October 4, 2014
304 Reviews
3.1
304 Reviews
Rating Trends

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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
127 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 13 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • No base salary and only sales commissions (in 16 reviews)

  • They try to convince you that success relies in making friends and family become your clients (in 5 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company, but limited opportunities & pay in satellite office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Customer Service Representative in Memphis, TN
    Current Employee - Registered Customer Service Representative in Memphis, TN

    I have been working at MassMutual full-time (more than an year)

    Pros

    Decent benefits, my direct manager is great. Any reasonable request, such as personal days, is fulfilled. Several people have come here when they get pregnant, get paid maternity leave, then resign once the baby has dropped out.

    Cons

    IF you are in the Memphis office, opportunities are limited to just the occasional back office role. Salary is good if you're content with being middle class. A lot of coworkers seem to be that way.

    Advice to ManagementAdvice

    It's not really a problem with local mgmt, as they have been great. Home office needs to start offering more positions in Memphis if they want to recruit and retain talent. Most of the smarter people I started with have accepted offers with other companies less than a year after hire.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Old School Culture - But Stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Springfield, MA
    Former Employee - Marketing in Springfield, MA

    I worked at MassMutual full-time (more than an year)

    Pros

    - Stong financially
    - As a mutual company don't have the same pressures as a public co

    Cons

    - Very old school culture -- stuffy environment and very slow to change. Generally not accepting of remote working and has a very strong culture of doing things they way they've always been done. Little opportunity for new or different thinking

    Advice to ManagementAdvice

    - Let the new ideas and perpsectives in if that is what you hire people for.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    It's OK

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    If you have an established network you can make money.

    Cons

    If you don't it can cost you more heavily.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Financial Services Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Toledo, OH
    Current Employee - Financial Services Representative in Toledo, OH

    I have been working at MassMutual full-time (less than an year)

    Pros

    Given a lot of freedom and opportunity to make good money after a couple years. You can really help people you work with but very hard to succeed if you have a family or any bills to pay

    Cons

    After you fall off of your financing contract, which you will, it becomes very difficult to survive. You will also find out that when you do, any residual income you would have received is no longer paid unless you get back on financing. This is where you need that residual income the most and then all the sudden it is gone. Work life also depends on your GA, we had two, the first was amazing, the second left much to be desired.

    Advice to ManagementAdvice

    Inform agents on the affects of falling off financing before they sign.

  6.  

    Used to be a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time (more than 10 years)

    Pros

    In the home office, commradre was noticable. People were very friendly and there was a nice work atmosphere. The company does offer some wonderful products, some of which are bar none, some of the best whole life and disability contracts in the industry.

    Cons

    No room for growth. Upper management just wants to hire their friends.
    Moved the company (Enfield location) to Springfield...glad I left before this happened.
    Management is completely clueless. Hired McKinsey Consultants to come in and "clean house" It was not a good atmosphere to be working in. Very depressing

    Advice to ManagementAdvice

    Get rid of management and start over. Literally. The upper level executives are out of touch with their employees. I would have liked to have stayed there for longer but with them firing people at their own will and without concern (and I mean really good people let go) they have no concern at all for the welfare of their employees. It's all about the bottom line and how much Crandall and the rest of the upper management team makes in salary and bonuses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Financial Services Representative in San Francisco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in San Francisco, CA
    Former Employee - Financial Services Representative in San Francisco, CA

    I worked at MassMutual full-time (more than an year)

    Pros

    Good training and mentorship
    management really cares
    if you make it, you make it big - unlimited commission possibility

    Cons

    Very difficult to do well
    No real financial support - income is essentially all commission based; even if you get on the stipend, they are very coy about how easy it is to lose it
    Somewhat though products to sell

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Assistant in Brentwood, TN
    Current Employee - Brokerage Assistant in Brentwood, TN

    I have been working at MassMutual full-time (more than an year)

    Pros

    Worked with a great bunch of people.

    Cons

    Good ole boy company with good ole boy mentality.

    Advice to ManagementAdvice

    The GA at the agency I was with was not very understanding...had a temper and would blow up at the "Leadership" meetings at times. The one-on-ones were brutal, especially if you didn't have the right "take a ways"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good if your interested in insurance sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor
    Former Employee - Financial Advisor

    I worked at MassMutual full-time (less than an year)

    Pros

    Flexible hrs. & no cap on earnings

    Cons

    Very sales oriented. A lot of cold calling. No leads and limited resources.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    It's a number game for MassMutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Virginia Beach, VA
    Current Employee - Sales Representative in Virginia Beach, VA

    I have been working at MassMutual full-time (more than 3 years)

    Pros

    Training at first on insurance products, comp if producing

    Cons

    No lead source, farm your friends and families for products and have a wait and see attitude if you make it or not, Very High turnover equals more residual income for MassMutual and not have to pay the agent. Management for the most part are producing as well so they don't have time for you. Keep telling you to hang in there meanwhile your spending all your savings trying to "make it". Red tape ensures it take forever to get anything done and the amount of paper is to sell anything is absurd for this day and age. No salary, and if your trying to sell anthying other than insurance products your the "redheaded step child" .

    Advice to ManagementAdvice

    Stop pretending to be a fullservice shop when there's no support or too many restrictions for selling investment products, your an insurance company and that's all you really care about.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Bureaucratic, red-tape nightmare and endless frustration for IT Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Staff in Springfield, MA
    Current Employee - IT Staff in Springfield, MA

    I have been working at MassMutual full-time (more than 3 years)

    Pros

    From an IT perspective you get exposure and experience to the latest Technology.
    The people you work with are the best asset and make the job worthwhile.
    They pay well, although it could be better since the money they offer is not enough to stave off any competition.
    flexible hours -- although this depends on your manager, which could change at a moments notice.
    work from home options -- although again, this depends on your manager and some feel the need to micro manage more than others.

    Cons

    No consensus of direction from Executive leadership. Talk to several difference Executive leaders and you'll all different visions from all of them.

    SDLC is not structured for IT infrastructure --- huge amount of stress. This is not due to the SDLC process itself, but the lack of any real effort to make it work for IT.

    Overall SDLC process is a nightmare.

    For IT, you are the Subject Matter Expert if something is broken. If it's a Design or Architecture question then the experience and perception is your Expertise is null and void.

    Summary for IT staff -- If you like working in the movie Office Space and having your Expertise ignored -- come here!

    Advice to ManagementAdvice

    Start asking your Subject Matter Experts to design and develop options for you instead of trying doing it yourselves -- you wouldn't ask your Carpenter to perform Heart Surgery ...

    No one is going to provide any honest feedback for fear of reprisal. If you want honest feedback -- allow for Anonymous feedback.

    You are a big reason SDLC is not working -- because there's an unwritten exception process for executive leadership team and you are burning out your IT staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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