MassMutual Reviews

Updated August 28, 2015
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61 Employee Reviews

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  1. Helpful (6)

    Like working unpaid overtime? This may be your kind of place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than 5 years)

    Pros

    Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

    Cons

    With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave. Health benefits are sub-par. Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

    Advice to Management

    Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.


  2. Helpful (7)

    Stuck in a Time Warp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    The company is in a strong financial position, with decent pay and bonuses generally pay out at the target. Because they are mutually held they don't have the same pressures as a public company. It's a slow moving industry and company so you won't see a lot of change or really any change.

    Cons

    If you don't live in the Springfield area and have not worked in the Life Insurance industry this is not the place for you. The culture is stuck in a time warp. The CEO has only ever worked at MassMutual and has the blinders of 'doing it the same old way' which is held across the company. They recognize the need to become more innovative and flexible and have been recruiting from the outside for some key hires. Candidates realize quickly that this is a painful environment that has no appetite for change -- you are pushed down if you try to move outside the boundaries... to the point you are talked to about 'assimilating'. There is a reason last year's salary.com survey showed them as having the highest turnover of any company.... very few who come in new stay for very long.


  3. Unprofessional and lack of communication

    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at MassMutual as an intern

    Pros

    Large Company National presence Recruit heavily

    Cons

    Lack of communication Don't follow through with commitments No care for prospective employees Vertical hierarchy

    Advice to Management

    When a General Manager at one of your offices schedules a time to speak over the phone and then reschedules that call, it would be important for these management level employees to follow through with their obligations. Also, if they cannot make the time they previously scheduled ensure they contact the person with a reasoning rather than having someone wait around 5 hours on a phone call that still has yet to happen. Overall, follow through with your obligations will make all stakeholders happy, not uncertainty!


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  5. Helpful (1)

    Great People, terrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Agent in Salt Lake City, UT
    Current Employee - Technical Agent in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    The agents and their assistants are great to work with. They're generally helpful and kind and carry on fun and interesting conversation while performing work. They understand life/work balance and are pretty flexible.

    Cons

    Due to the environment, little monetary investment is made in good and proper technology. While its up to the agents to provide technology for their assistants, corporate provides the technology for the agency. If a computer crashes there are no backups on hand (for agency staff nor independent agents). No spare keyboards/mice. No IT tools like USB CD-rom for re-installing OS on machines with faulty drives (or bios limitations). As IT, I daily use my own personal equipment to satisfy agency needs, including taking PC's home to download updates. The salary is 30% to 50% less than average for the area.

    Advice to Management

    Provide better infrastructure. 1.5Mbs internet does not work for 65 to share. Provide backup hardware for PC's. Spare hard drives, keyboards/mice/monitors are essential for any IT work.


  6. MassMutual San Francisco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    MassMutual has great products to offer people.

    Cons

    Poorly run agency. They care nothing for new advisers. Just sign up friends and family and then people have to quit because they aren't really getting paid. Financing is a joke should just get a base instead. Turnover is so so so so high its crazy.

    Advice to Management

    pay a base. reduce turnover


  7. Helpful (3)

    Stuck in time -- any innovation is lost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Springfield, MA
    Former Employee - Marketing in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    The company is very financially stable and doesn't have the same pressures as a public company, which is great not having to worry about the numbers quarter to quarter. Seems like lots of job security - few layoffs compared to public companies.

    Cons

    The culture is stuck in the 'slow, old, corporate' mindset... very stuffy culture and feel. Any spark of innovation is quickly snuffed out. They have attempted to hire outside innovative thinkers only to be told to essentially 'assimilate' (yes that word was said to me directly). I believe the CEO has only ever worked at MM, so not surprising it hasn't changed. It is no wonder MassMutual was ranked as the company with the highest turnover by salary.com last year -- even beating out silicon valley high tech companies. It really feels like you're playing on the B or C team. If you are willing to become a lemming then this is the place for you.

    Advice to Management

    If you're not willing to listen to new ways of thinking, don't hire folks for that bring that to the company.


  8. Glorified Sales Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in San Francisco, CA
    Former Employee - Financial Services Professional in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    -No micro managing -Not a 8-5 job -good training for sales -nice office -Products being sold have quality -company with long history and well known

    Cons

    -Sales position (i.e. lots of cold calling, soliciting, networking, etc...) -Can't trust anyone (everyone out for themselves) -No compensation (charged E&O insurance plus office fees) -Expected to fail (something like 80% or higher turnover for this job)

    Advice to Management

    Provide more support and infrastructure


  9. Helpful (1)

    Its a job...but check your opinions at the door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fair compensation, consistent positioning of business line

    Cons

    Are opinions truly valued? Arrogant approach to market?

    Advice to Management

    The management team is aggressive and wants to win (good), but they are not necessarily humble in terms of seeing their own organizational flaws (unacceptable). They can stand to learn more - and truly listen - to all levels of employees. Employees take notice and many talk behind mgt backs (mgt levels as well)..... While opinions are sought, I saw time and again that if they are different than mgt, you're up a creek without a paddle. In my time there, I was treated fairly well...but I realized it was not a productive/healthy working environment with threatening innuendo (usually disguised with smiles and shrugs) if you do not fall in line. Then watch your back. If you don't mind being a 'yes' person, it's the company for you.


  10. Helpful (2)

    Terrible employee satisfaction. Will run you to the ground with expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Enfield, CT
    Current Employee - Customer Service Representative in Enfield, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    Decent benefits, nice tuition reimbursement package

    Cons

    We were all rewarded for pointing out our peers errors. I felt like i was walking on egg shells.

    Advice to Management

    Remember you were not always at the top.


  11. Helpful (1)

    Agencies Will Vary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Maumee, OH
    Former Employee - Financial Services Professional in Maumee, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    When I worked there they started me with a base salary, at my agency they stopped doing it before I left. Viable opportunity for a company with a phenomenal track record.

    Cons

    Decent training and poor mid level management.

    Advice to Management

    Actually be a manger for your employees, there is mentoring and training involved in being a manager. If your not capable of it then the GA ought to know that and act accordingly.



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