MassMutual

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MassMutual Reviews

Updated August 15, 2014
Updated August 15, 2014
292 Reviews

3.2
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
124 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

78 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stable, conservative, great for workaholics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quantitative Specialist  in  Springfield, MA
    Former Employee - Quantitative Specialist in Springfield, MA

    Pros

    Good pay, nice home office amenities like fitness center, awesome cafeteria, credit union, dry cleaners, etc. I had the very best in computer equipment including two monitors.

    Cons

    Lousy benefits. Police state culture: they take security to the extreme. Sometimes when they do layoffs they just walk people out without letting them say goodbye or letting them pack up their own stuff even if they did nothing wrong and just aren't needed anymore. Some employees are openly racist. (Controllers and Corp Planning) but management makes a real attempt to support minority ethnic groups. The Springfield office is in an African American neighborhood but most Blacks I saw there worked in the cafeteria. There were a few in my division, and I saw other individuals be disrespectful toward them. (This really disgusted me) The new CEO is from investment banking, not insurance and he is heartless. The company only exists to enrich the 1%. With this new CEO they don't even pretend to care about anyone else. U.S. economy tanking? Now problem, we'll sell to Japan and China.

    Advice to ManagementAdvice

    Treat employees with respect! Treat them like human beings! Give employees more of a voice. There is some amazing talent there. Do more to help the city of Springfield, you owe them that much for being your home.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Good company, limited opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Springfield, MA
    Current Employee - Manager in Springfield, MA

    Pros

    Flexible work schedules. Excellent work / life balance. Great people. Rewarding work environment with the flexibility to take on additional responsibilities to build skills.

    Cons

    Opportunities for upward growth and mobility are limited and the organizational politics are considerably difficult to navigate. In many areas the leadership has trouble making decisions and the culture can be very self-serving.

    Advice to ManagementAdvice

    The best way to fix culture is from the top down. Process does not fix cultural issues like trust and communication.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good place to gain experience to take elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Safe secure offices, free parking, decent on-site cafeterias and amenities (gym, salon)
    A respected name in financial services that will look good on a resume.
    Inter-company transfers are fairly easy, allowing someone to move horizontally and gain experience in multiple financial services functions.

    Cons

    Leadership roles are consistently filled from outside the company. There is a distinct aversion to promoting from within, and ranks of VP and above are almost exclusively filled by hiring from competitors.

    Extremely hierarchical; you will get no support from HR or elsewhere if you are having an issue in your dept

    No transparency in decisions or accountability for results at the leadership level. Several years ago one business unit cost the company the equivalent of a small country economy in reserve losses. The CEO was given a plum work-from-anywhere job doing a function never identified and with no expected output. The CFO was promoted to be in charge of corporate strategy. The workers were hit with 50% layoffs.

    This is a highly politicized environment. Because management is not accountable to quarterly results, or any objective management, relationships are the only driving factor. I had been specifically told not to show evidence of poor decisions or bad work practices (not fraudulent, just incompetent) not because I was wrong or there were reasons for the behavior, but because presenting the issue would be 'disrespectful'.

    Advice to ManagementAdvice

    A leader leads by serving, and we don't mean second servings Roger.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Financial Service Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Professional  in  Chicago, IL
    Former Employee - Financial Service Professional in Chicago, IL

    Pros

    Extremely flexible time. Choose your own market and client. No earning cap.

    Cons

    No base pay. Monthly $140 fee to be a full-time agent. Lots of calling required to survive. Friends and familes become your business.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Moderate brokerage/insurance firm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It all depends on how you start out with who you have as your mentor.
    Very flexible

    Cons

    High emphasis on insurance, low on investments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good, if you sell

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Training was good not great

    Cons

    Manager and Sales manager only care for you if you sell

    Advice to ManagementAdvice

    better sales manager

  8.  

    Was not what I expected

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Company history and weekly training is good

    Cons

    You are not on a salary or even a draw for that matter, yet they want you to document all of your calls and have a pipeline of prospects and work 50 hours a week. After 2-3 months, they are going to start charging you for back office help and supplies.

    Advice to ManagementAdvice

    give a draw or base salary. your turnover is really high

  9.  

    Young Professionals out of College Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Consultant  in  Houston, TX
    Current Employee - Financial Consultant in Houston, TX

    Pros

    Nice location and seems very professional.

    Cons

    Make sure you have lots of money to start. They charge us for everything business related and nothing is free. Commissions are industry low. Set up like a Pyramid Scheme. Management can now sell and coach you. So while you are selling so are they and if they help you they will want to split the commissions.

    Advice to ManagementAdvice

    Look to give new reps a salary plus bonus instead of commission only.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good benefits, but too much focus on pushing products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Charlotte, NC
    Former Employee - Sales Representative in Charlotte, NC

    Pros

    The people in the office I worked in were very easy to work with, for the most part.

    Cons

    It's a sales oriented business, so I expected there to be pressure to sell, but there was too much emphasis on selling particular products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    working at MassMutual was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Analyst  in  Springfield, MA
    Former Employee - Investment Analyst in Springfield, MA

    Pros

    benefits are worth working there

    Cons

    management doesn't understand its workers

    Advice to ManagementAdvice

    Need to reach out to employees more and pay them fairly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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