MassMutual

  www.massmutual.com
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MassMutual Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.2 287 reviews

76% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(121 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights
77 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company, limited opportunity.

    Manager (Current Employee) Springfield, MA

    ProsFlexible work schedules. Excellent work / life balance. Great people. Rewarding work environment with the flexibility to take on additional responsibilities to build skills.

    ConsOpportunities for upward growth and mobility are limited and the organizational politics are considerably difficult to navigate. In many areas the leadership has trouble making decisions and the culture can be very self-serving.

    Advice to Senior ManagementThe best way to fix culture is from the top down. Process does not fix cultural issues like trust and communication.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good place to gain experience to take elsewhere

    Anonymous Employee (Former Employee)

    ProsSafe secure offices, free parking, decent on-site cafeterias and amenities (gym, salon)
    A respected name in financial services that will look good on a resume.
    Inter-company transfers are fairly easy, allowing someone to move horizontally and gain experience in multiple financial services functions.

    ConsLeadership roles are consistently filled from outside the company. There is a distinct aversion to promoting from within, and ranks of VP and above are almost exclusively filled by hiring from competitors.

    Extremely hierarchical; you will get no support from HR or elsewhere if you are having an issue in your dept

    No transparency in decisions or accountability for results at the leadership level. Several years ago one business unit cost the company the equivalent of a small country economy in reserve losses. The CEO was given a plum work-from-anywhere job doing a function never identified and with no expected output. The CFO was promoted to be in charge of corporate strategy. The workers were hit with 50% layoffs.

    This is a highly politicized environment. Because management is not accountable to quarterly results, or any objective management, relationships are the only driving factor. I had been specifically told not to show evidence of poor decisions or bad work practices (not fraudulent, just incompetent) not because I was wrong or there were reasons for the behavior, but because presenting the issue would be 'disrespectful'.

    Advice to Senior ManagementA leader leads by serving, and we don't mean second servings Roger.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Financial Service Professional

    Financial Service Professional (Former Employee) Chicago, IL

    ProsExtremely flexible time. Choose your own market and client. No earning cap.

    ConsNo base pay. Monthly $140 fee to be a full-time agent. Lots of calling required to survive. Friends and familes become your business.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Moderate brokerage/insurance firm

    Anonymous Employee (Current Employee)

    ProsIt all depends on how you start out with who you have as your mentor.
    Very flexible

    ConsHigh emphasis on insurance, low on investments.

    Yes, I would recommend this company to a friend

     

    Good, if you sell

    Anonymous Employee (Former Employee)

    ProsTraining was good not great

    ConsManager and Sales manager only care for you if you sell

    Advice to Senior Managementbetter sales manager

     

    Was not what I expected

    Anonymous Employee (Former Employee)

    ProsGood Company history and weekly training is good

    ConsYou are not on a salary or even a draw for that matter, yet they want you to document all of your calls and have a pipeline of prospects and work 50 hours a week. After 2-3 months, they are going to start charging you for back office help and supplies.

    Advice to Senior Managementgive a draw or base salary. your turnover is really high

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Young Professionals out of College Stay Away

    Financial Consultant (Current Employee) Houston, TX

    ProsNice location and seems very professional.

    ConsMake sure you have lots of money to start. They charge us for everything business related and nothing is free. Commissions are industry low. Set up like a Pyramid Scheme. Management can now sell and coach you. So while you are selling so are they and if they help you they will want to split the commissions.

    Advice to Senior ManagementLook to give new reps a salary plus bonus instead of commission only.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good benefits, but too much focus on pushing products.

    Sales Representative (Former Employee) Charlotte, NC

    ProsThe people in the office I worked in were very easy to work with, for the most part.

    ConsIt's a sales oriented business, so I expected there to be pressure to sell, but there was too much emphasis on selling particular products.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Consultant at Mass Mutual

    Systems Consultant (Former Employee) Enfield, CT

    ProsNice environment and good people.

    ConsManagement are not always clear with respect to expectations and coordination of staff.

    Advice to Senior ManagementSet clear expectations and follow through on details of progress. Closely monitor dependencies in order to achieve maximum efficiency.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    working at MassMutual was a good experience

    Investment Analyst (Former Employee) Springfield, MA

    Prosbenefits are worth working there

    Consmanagement doesn't understand its workers

    Advice to Senior ManagementNeed to reach out to employees more and pay them fairly

    No, I would not recommend this company to a friend

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