MassMutual Reviews

Updated September 16, 2014
Updated September 16, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

172 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    They focus on ensuring your success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Professional  in  Minneapolis, MN
    Current Employee - Financial Professional in Minneapolis, MN

    I have been working at MassMutual full-time for less than a year

    Pros

    Training is very comprehensive. The support team is willing and able to answer any questions you have, both while learning and when fully experienced. Everyone in each regional office seems to support one another in other offices if they are dealing with business there.

    Cons

    Not a whole lot of guaranteed pay, if any, for some positions. There is a whole lot of information and techniques to learn to fully do job task, but to the motivated individuals, this is no problem.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The possibility's are endless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Buffalo, NY
    Current Employee - Agent in Buffalo, NY

    I have been working at MassMutual full-time for less than a year

    Pros

    Make your own schedule
    Great products to sell
    unlimited income potential
    The G.A. at my location is a class act and will do what ever he can to help.
    No micro management.
    A declining base salary provided.

    Cons

    You are left to your own devices and your poor work discipline may bite you.
    Being a 1099 employee

    Advice to ManagementAdvice

    Study your Buffalo Office and replicate it.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Strong company with good benefits, but needs culture change.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Good Benefits (tuition assistance) and amenities on site

    Cons

    Lack of merit-based promotion and low payscale

    Advice to ManagementAdvice

    Allow talented individuals to flourish rather than prevent development.

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  5. 2 people found this helpful  

    Solid company with strong financial foundation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Knowledge Management Analyst  in  Springfield, MA
    Current Employee - Knowledge Management Analyst in Springfield, MA

    I have been working at MassMutual full-time for more than 5 years

    Pros

    It provides pretty flexible work schedules include telecommuting/work from home and is understanding in inclement weather. Benefits are better than most companies.

    Cons

    Stuck in 20th century manufacturing mentality, too much emphasis on diversity and not unity of purpose. Very siloed culture where teams, groups, or business units are reluctant to share knowledge and information.

    Advice to ManagementAdvice

    To attract and retain the employee of the 21st century, you have to stop seeing yourself as a mutual insurance company and more of a technology driven entity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Overall, a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President  in  Springfield, MA
    Current Employee - Assistant Vice President in Springfield, MA

    I have been working at MassMutual for more than 10 years

    Pros

    The benefits are very good and I like that it is a mutual company where the focus is more on long term results rather than the next quarter.

    Cons

    Management is trying to change the culture to make associates more accountable and there have been ongoing staff reductions over the past few years. Not entirely a bad thing.

    Advice to ManagementAdvice

    Encourage more openness and opposing viewpoints. There is too much brown nosing because associates believe that behavior is rewarded. Also, I believe the work from home privilege is being abused in many cases.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Financial Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  Lexington-Fayette, KY
    Current Employee - Financial Services Representative in Lexington-Fayette, KY

    I have been working at MassMutual full-time for less than a year

    Pros

    Good leaders, good company name recognition amongst consumers, good trips provided for those with big sales numbers, good balance between work and outside life.

    Cons

    No salary, MUST know lots of potential buyers going into the business, no leads given, not enough sales training, sales managers aren't particularly accessible to the people they work with (they're often out on their own meetings trying to make sales).

    Advice to ManagementAdvice

    Give your representatives leads to call, fix things sooner (this agency went without a General Agent for about 3 months), do more sales training, create a less stuffy and "generic corporate" atmosphere.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Tough. This is a FULL Commission sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional  in  Walnut Creek, CA
    Current Employee - Financial Services Professional in Walnut Creek, CA

    I have been working at MassMutual full-time for more than a year

    Pros

    Make as much $ as you want. You are your own boss.

    Cons

    Sh*t home office staff. People there are just stupid and drag a$$ on everything.

    Advice to ManagementAdvice

    Management can suck it. They only watch out for who they choose.

    No opinion of CEO
  9.  

    Audit Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit Consultant  in  Springfield, MA
    Current Employee - Audit Consultant in Springfield, MA

    I have been working at MassMutual full-time for more than 5 years

    Pros

    Relaxed Environment, Great Benefits and Health Care. Opportunity to grow within the company.

    Cons

    If you want to learn more and be cutting edge you won't like environment. Top performers are not recognized anymore than sub par performers have to bite your tongue and ignore it.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent  in  Seattle, WA
    Current Employee - Insurance Agent in Seattle, WA

    I have been working at MassMutual full-time for less than a year

    Pros

    ability to manage your own business

    Cons

    Training is a little tough, but you get what you need to know

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Like walking back into the 20th Century

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Decent benefits and bonus potential

    Cons

    Everything else - antiquainted management, processes and overall business mentality

    Advice to ManagementAdvice

    Step outside the gates of massmutual to see what the rest of the world is doing, and doing right!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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